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Old 04-16-2013, 01:58 PM   #1
GEEKFREEKSCOTTY
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Dropped my Camaro off for service.. Think I freaked out the service manager

Maybe I'm too technical, or maybe the service manager is just used to folks bringing in their car and saying "It makes this issue, fix it!".

I work as an Computer analyst/engineer by trade. If I have an issue with my own stuff, I'm going to research the issue and provide as much information to the dealer as possible.

I've had some minor issues that have annoyed me since I bought the car. Since the factory warranty is almost up, I figured I'd bring it in to have those issues addressed.

Maybe I provided too much info because the service manager looked puzzled when I gave him this:

Symptom: Odor coming from AC vents after AC was ran for a while, then turned off.
Possible Root Cause: ? Condensation on the coils not drying?
Notes: Intermittent. Usually happens after the AC had been running for a while, then car stopped (like getting gas or other short stop), then AC starts up again.
Documentation# / TSB#: 99-01-39-004C / #09207A / PIP4988 ?
Resolution Notes: Install Evaporator Core Dryer Kit and Apply Cooling Coil Coating. Ask your dealer if they enabled the "afterblow feature" this will turn the blower fan on after the car is parked. This should remove any dampness left in the evaporator case. It has to be turned on with a scan tool.
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Symptom: Squeaky noise from HVAC blower motor/fan
Possible Root Cause: Bad motor? Motor lubrication insufficient?
Notes: Intermittent. Sounds like crickets or a high-pitch pulsating tone when blower is on lower setting. The pulsing frequency increases the faster the blower motor is spinning.
Documentation# / TSB#: ?
Resolution Notes: ?
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Symptom: Service Stabilitrak warning displayed on DIC at startup
Possible Root Cause: ?
Notes: Only happens at startup for a couple seconds
Documentation# / TSB#: #PIC5432A: Service Stabilitrak Message Displayed At Startup - (Apr 28, 2011) Document ID: 2644901
Resolution Notes: Reprogram the EBCM with the revised calibration
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Symptom: Clunk noise when going over speed bump
Possible Root Cause: Leaky/Bad strut? Loose front suspension bolts? This condition may be caused by the jounce bumper slamming into the upper spring seat because it is not retained in the correct up position. The jounce bumper loses position due to oil being deposited onto its retention fingers. The oil is from the strut leaking
Notes: It appears this is an issue on several Zeta platform vehicles (Pontiac G8, Camaro, Holden commodore)
http://www.camaro5.com/forums/showth...+strut+TSB&#14
http://www.camaro5.com/forums/showth...k+strut+TSB&#2
Documentation# / TSB#: #PIC5177 ? 12-03-08-001
Resolution Notes:
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Symptom: Lifter ticking noise at startup
Possible Root Cause: This occurrence is from oil bleed down in the lifter after the car is shut off for two or more hours the oil bleeds out of the lifter and then takes a while to refill and compress therefore the tapping noise at startup. The new design of lifter eliminates this problem.
Notes: Only happens for 30 seconds or so after a cold start. Info I read points to “lifter chatter”. TSB# states there are new designed lifters to take care of this issue.
Documentation# / TSB#: #PIP4499D/PIP4499E: Start Up Lifter Tick Noise After Engine Has Been Off For 2 Hours Or More - AFM Engines - (May 25, 2010)
Resolution Notes: New designed lifters need to be installed to remedy the issue.
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Symptom: Squeaky Brembo Brakes
Possible Root Cause: Harmonic vibration? Excessive Brake Dust?
Notes: When dry, brakes emit a high pitch squeal with light to moderate brake pressure
Documentation# / TSB#: PIE0032A: EI09304 - Engineering Information - Front and/or Rear Disc Brake Scrape/Squeal Noise.
Resolution Notes: http://www.camaro5.com/forums/showthread.php?t=52217#16
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Old 04-16-2013, 02:02 PM   #2
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It's because the service manager doesn't care about the car as much as you do.

He is going to put a brief description of the problem into the system, and have the tech figure it out. They don't pay any attention to "write-ups" like this.
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Old 04-16-2013, 02:05 PM   #3
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lol.. I was just trying to be helpful.

The funny thing was when I scheduled the appointment online, they didn't allow much text in the "describe the problem field".. I had to email the list above to the service manager once I got there.

Maybe the tech will find it helpful.
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Old 04-16-2013, 02:05 PM   #4
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Good for you for being thorough! I hope I make the time to do the same prior to my warranty being up.
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Old 04-16-2013, 02:06 PM   #5
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Let us know how that works out for you to see if it all gets fixed under warranty or they want to charge you.
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Old 04-16-2013, 02:07 PM   #6
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Quote:
Originally Posted by WheelmanSS View Post
It's because the service manager doesn't care about the car as much as you do.

He is going to put a brief description of the problem into the system, and have the tech figure it out. They don't pay any attention to "write-ups" like this.
My exact experience when I showed them a TSB for an issue my car was having
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Old 04-16-2013, 02:12 PM   #7
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Quote:
Originally Posted by GEEKFREEKSCOTTY View Post
lol.. I was just trying to be helpful.

The funny thing was when I scheduled the appointment online, they didn't allow much text in the "describe the problem field".. I had to email the list above to the service manager once I got there.

Maybe the tech will find it helpful.
Yea, I get where your head is at. When I was fresh-faced into car enthusiasm, I used to do the same thing.

Frankly, they don't care.

After the first time I wrote up an explanation, I never saw the sheet again. It was obvious they threw it away.

The second time, I made multiple copies and even left a few in the car. They didn't even budge, so it was obvious they weren't read.

They don't care about this stuff. They have their standard process for work being done, and that's what they follow.
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Old 04-16-2013, 02:17 PM   #8
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Quote:
Originally Posted by WheelmanSS View Post
It's because the service manager doesn't care about the car as much as you do.

He is going to put a brief description of the problem into the system, and have the tech figure it out. They don't pay any attention to "write-ups" like this.
Man this pains me..... you're right.
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Old 04-16-2013, 02:18 PM   #9
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Originally Posted by WheelmanSS View Post
It's because the service manager doesn't care about the car as much as you do.

He is going to put a brief description of the problem into the system, and have the tech figure it out. They don't pay any attention to "write-ups" like this.
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Old 04-16-2013, 02:20 PM   #10
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I told them my MAIN concerns were the lifter noise and the suspension noises (in case it was a leaky strut).

The others seemed like small issues that could be easily fixed by the dealer.

The service manager asked me if I thought about opening a "lemon law" case on the car due to the amount of things I listed..

I was like, "No way.. I put too much into the car to do that for relatively easy fixes".
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Old 04-16-2013, 02:22 PM   #11
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I wish I wasn't right.

Truth be told, I see it all too much. Hell, my one old "friend" is even the service manager at my dealer. He is so adherent to the dealer business model, that he won't even make any exceptions for me. He even goes into full salesman-mode on me when I get frusturated with the dealer services. He feeds me so much BS that I consider him a "friend" now because its clear he doesn't give a crap about me or my car. He just wants to do his job and save face in front of his management. I have spent a lot of money there also, so it pisses me off.

Now, imagine a sales manager that you don't have a relationship with.

It sucks, but it's true.
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- Kooks Stepped Headers, Magnaflow 16580
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Old 04-16-2013, 02:23 PM   #12
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Well, I guess I just did research for my own self-gratification then.

at least I know that I can't be bullshitted..

Not that I think they would, so far this has been a really great dealer to work with.
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Old 04-16-2013, 02:24 PM   #13
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I guess it depends on your dealership. Mine (Larry Puckett Chevrolet) goes the extra step when I have problem. <not a paid endorsement>
I have NEVER had a good experience with a dealership until I found them.
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Old 04-16-2013, 02:26 PM   #14
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should've known it was going to be interesting as I've been driving around without door panels for a couple months while I've been working on my interior painting/LED project.

I opened the car door and he got wide eyed and said "Woah! You're missing parts!!".

I said, "nope.. they are in my living room!"
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Old 04-16-2013, 02:30 PM   #15
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You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive. (meant in good natured jest)
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Old 04-16-2013, 02:37 PM   #16
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When I had a Lexus each time I hit the service department one of the first things the Svc Mgr did was look at the windshield wipers and suggested new ones - even when the ones I had were less than a month old. They charged nearly $50 for new ones. Wonder how many people a day fall for that...

So they just follow the 'sales routine' - get you to buy stuff you don't need... Even when you have a specific item you want fixed.
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Old 04-16-2013, 02:40 PM   #17
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Good luck with that, sounds a little nit picky. I'm willing to bet you don't get new lifters.
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Old 04-16-2013, 02:41 PM   #18
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You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive. (meant in good natured jest)
My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"
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Old 04-16-2013, 02:58 PM   #19
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Yup that sounds like an engineer!
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Old 04-16-2013, 03:46 PM   #20
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My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"
LOL.. just LOL.. I just texted this to my wife, because this, my friend, is me in a nutshell. lol
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Old 04-16-2013, 03:49 PM   #21
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You were better off leaving that paper in the car where the Tech can find it.
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Old 04-16-2013, 04:07 PM   #22
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You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.
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Old 04-16-2013, 04:10 PM   #23
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LOL, I did the same thing on a few occasions before my warranty was up. Printed out the TSBs and provided the information I had researched. I could tell he hated that. At least they had no excuses for not knowing anything about whatever it was they were checking out.
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Old 04-16-2013, 05:46 PM   #24
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Nice job, but I wouldn't have waited to get them all done at the same time. Glad you have a good service department. Mine is excellent as well (Which is why I wouldn't have slammed them with all of that at once).

TSB's don't lie though. With your warranty about to expire, they almost have no choice but to fix.
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Old 04-16-2013, 05:53 PM   #25
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Quote:
Originally Posted by GEEKFREEKSCOTTY View Post
should've known it was going to be interesting as I've been driving around without door panels for a couple months while I've been working on my interior painting/LED project.

I opened the car door and he got wide eyed and said "Woah! You're missing parts!!".

I said, "nope.. they are in my living room!"
Someday, Scotty may just end up with a car in one piece. On that day, Satan will need a winter coat.
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