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Old 04-16-2013, 04:59 PM   #26
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You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.
They need to listen and not think every owner is a complete dummy. I had a car once that I took in and told them I had a blown head gasket. It took a week and 3 trips back to the dealership before they finally decided it was a blown head gasket. They swapped thermostats 3 times saying they were bad.... Yeah 3 bad thermostats in a row... Then they tried to charge me two repair deductibles. And argued with me that it was separate service visits.
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Old 04-16-2013, 05:24 PM   #27
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Well, so far they replaced the blower motor because they heard the "chirp-chirp-chirp" noise I was talking about.

They said they didn't hear any unusual lifter ticking noise, but they also said they hadn't had a chance to let the car sit much.

The service manager said that on the Camaros they've repaired for that, they left them sit over night and started it in the morning to hear it. So, they have the car overnight tonight I guess.

We'll see how it goes.
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Old 04-16-2013, 05:30 PM   #28
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You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
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Old 04-16-2013, 05:43 PM   #29
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Originally Posted by strych9 View Post
You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
So, first you tell me that I'm a douche, then you admit that you'd do the same thing?

Mainly, it's been like "most of the issues weren't annoying me enough to take it in for just that one issue"..

I wouldn't consider it an "upgrade" if they are just replacing stuff with stock parts.. I kind of know the difference.

If I were attempting to fleece and abuse the warranty, I know enough about mechanics that I'm sure I could find a way.

But, I'm not like that.

I just had a few things annoying me for a while and wanted to bring the car in before the factory warranty expired.
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Old 04-16-2013, 05:45 PM   #30
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Originally Posted by strych9 View Post
You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
And it is possible I read your post and got the wrong vibe from it. Email/Forums don't properly convey intent or emotion.
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Old 04-16-2013, 05:59 PM   #31
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In my experience, possibly a mistake telling them what you think is the cause, ona couple levels. One some people will figure you're a know-it-all, for real, and it affects their giveadamn factor. Second, you might put them on a goose chase and that's wasted $ in shop time that they will charge you. Some techs and mechanics resent it when a customer tries to tell them their job

I tell my service managers right up front that I'm a demanding customer that he will feel is a pain in the ass sometime or other...I'm gonna complain when things aren't right, and I'll notice when they aren't right, too, but when he does a good job I'll tell that to him too. I've asked to talk to techs so I can thank them for a good job just as much as I've said "so are you trying to say that your shop is incompetent, and that's why it takes five tries to fix my car?"
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Old 04-16-2013, 06:05 PM   #32
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So, first you tell me that I'm a douche, then you admit that you'd do the same thing?

Mainly, it's been like "most of the issues weren't annoying me enough to take it in for just that one issue"..

I wouldn't consider it an "upgrade" if they are just replacing stuff with stock parts.. I kind of know the difference.

If I were attempting to fleece and abuse the warranty, I know enough about mechanics that I'm sure I could find a way.

But, I'm not like that.

I just had a few things annoying me for a while and wanted to bring the car in before the factory warranty expired.
This is all symptomatic of what is wrong with most all dealerships in this country. Everyone involved from the salesman to the service technicians are paid on commission or flat rate. In the service department in particular they quickly learn that most things done under warranty pay less than where the customer pays. IOW they learn to hate warranty work.

I was a Chevrolet tech for ten years. My nature is to care and do the job right the first time. Unfortunately this business model is not conducive to people like me. I watched other techs make more money than I because their work ethics let them cut corners and get more work out the door.

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Old 04-16-2013, 06:14 PM   #33
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I've read a few posts for the TSB on the Squeaky noise from HVAC blower motor/fan and it sounds ugly. They get up in there under the dash with a saw and cut the blower fan out and then put a new fan assembly in and screw it down. It's been said that it will run quiet for awhile and then begin making noise again. good luck with that one
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Old 04-16-2013, 06:22 PM   #34
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Kudos to you man !! Let them do there f&cking job !! Some of them are always quick to dismiss a customers concerns and such. Hope they do fix everything.
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Old 04-16-2013, 06:22 PM   #35
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I've read a few posts for the TSB on the Squeaky noise from HVAC blower motor/fan and it sounds ugly. They get up in there under the dash with a saw and cut the blower fan out and then put a new fan assembly in and screw it down. It's been said that it will run quiet for awhile and then begin making noise again. good luck with that one
Squeaky blower motors have been around forever. Mine would only do it when it was cold out. So when I took it in to get fixed it was warm and wouldn't do it. They made me bring it back when it was doing it. Its a sixty mile trip for me. I was pretty frosted about that. I mean the service advisor knows I was a Chev tech for ten years and know how things work. Didn't make any difference.
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Old 04-16-2013, 06:31 PM   #36
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My exact experience when I showed them a TSB for an issue my car was having
Mine never heard of Dexos1, and didn't want to know about it. Never went back
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Old 04-16-2013, 06:42 PM   #37
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My thought was that I might be helping them in case they've never heard about the issues I listed.

I guess I'll still do my research, but keep my item list up my sleeve as a "ace in the hole" in case a dealership tries to tell me "oh, that's just normal".

I do have to reiterate that I've NOT had a problem with this dealership I'm going to. They've been nothing but nice to me so far and have done good work as far as I'm concerned.

So, I'm not anticipating having an issue with things getting done to my satisfaction.

But, based on the advice that some of you that have worked in the service department have given on this thread, I'll keep my research to myself next time and just play the part of a dumb customer. I certainly don't want the dealership/tech to misinterpret my attempt to help out as being an attempt to get freebies.
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Old 04-16-2013, 06:56 PM   #38
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I would not be happy if they just took your list and worked it. just because you have a symptom and there is an issue with that same symptom with a TSP, does not mean you have the problem that the TSB fixes.

I would hope the dealership has at least semi profession mechanics, technicians or what ever the thin skinned folks in the department are calling themselves today, who will do the proper troubleshooting to verify that the symptoms are are from the problems provided TSB's and not something else that is causing similar issues.

Personally, I would of turned the car in, waited to see what they stated, and only then provided the TSB's if the problem's weren't fixed.
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Old 04-16-2013, 07:02 PM   #39
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Squeaky blower motors have been around forever. Mine would only do it when it was cold out. So when I took it in to get fixed it was warm and wouldn't do it. They made me bring it back when it was doing it. Its a sixty mile trip for me. I was pretty frosted about that. I mean the service advisor knows I was a Chev tech for ten years and know how things work. Didn't make any difference.
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is the housing accessible on 5 Gens? Fix back in the day was to drill into the unit and lubricate it, as you probably know
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Old 04-16-2013, 07:15 PM   #40
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I used to work as a service writer and the second guy in this thread is right, I used to just write a short description to give the tech a idea of what the problem was, sometimes I would staple the customer note to the back of the work order, mostly for laughs because alot of tech's get a little turned off when people try to tell them how to do there jobs...LOL. I know customers were trying to be helpful but sometimes it doesn't get percieved that way by the techs. I know some would look for a few seconds and then toss these things to the side. alot are big on recreating the issue at the time of service. anyone that has ever worked in a service department know how these things go.
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Old 04-16-2013, 10:50 PM   #41
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is the housing accessible on 5 Gens? Fix back in the day was to drill into the unit and lubricate it, as you probably know
I'm really not sure. I had it replaced under warranty so I had no opportunity to get to know more about how they're put together.

Yeah, back in the day we would give a customer-pay repair the option of drilling and oiling the rear bushing to give them a cheaper way out. Usually worked well.


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Old 04-16-2013, 11:24 PM   #42
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was it at sunset????? Yea I have freaked a couple of service departments as well. The one I use down here at baydo's is getting use to me lol. It helps that I have the parts department to the point where they know who I am when I call.
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Old 04-16-2013, 11:30 PM   #43
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Just wanted to point out that a computer analyst is not an Engineer.
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Old 04-16-2013, 11:35 PM   #44
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And it is possible I read your post and got the wrong vibe from it. Email/Forums don't properly convey intent or emotion.
No, no...I wasn't implying you were being a douche, just explaining the dealer mindset. I'd be a douche, too!
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Old 04-17-2013, 01:55 AM   #45
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Just wanted to point out that a computer analyst is not an Engineer.
That depends on the definition. Is a software engineer not an engineer either? The role of a computer analyst may very well involve engineering software.
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Old 04-17-2013, 04:37 AM   #46
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I thought Sheldon Cooper didnt drive? Sounds like he does now.......
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Old 04-17-2013, 04:46 AM   #47
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Glad that the dealer for my current car is not easily freaked out. I recently had a bit of trouble with my car and so I did a bunch of stuff to it that was due anyway. I changed the spark plugs, replaced the battery, cleaned the air filter, cleaned the TB, tested the MAF, and a few other things. When I detailed everything I had done and the results to my service manager his only reply was, "You do a lot more than most people."

I also find that when I let guys know I can do a bit for myself that I am treated a bit more seriously and will walk when I am not.
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Old 04-17-2013, 12:04 PM   #48
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That depends on the definition. Is a software engineer not an engineer either? The role of a computer analyst may very well involve engineering software.
I engineer infrastructure solutions and resolve issues with that infrastructure if they come up (which is where the analyst part comes in).

So yes.... in my world, you can be both, and often must.
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Old 04-17-2013, 12:05 PM   #49
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I thought Sheldon Cooper didnt drive? Sounds like he does now.......
lol.......

My favorite show in fact!

And you aren't the first to call me "sheldon"..
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Old 04-17-2013, 12:09 PM   #50
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I would not be happy if they just took your list and worked it. just because you have a symptom and there is an issue with that same symptom with a TSP, does not mean you have the problem that the TSB fixes.

I would hope the dealership has at least semi profession mechanics, technicians or what ever the thin skinned folks in the department are calling themselves today, who will do the proper troubleshooting to verify that the symptoms are are from the problems provided TSB's and not something else that is causing similar issues.

Personally, I would of turned the car in, waited to see what they stated, and only then provided the TSB's if the problem's weren't fixed.
Neither would I. I would also hope that they do their own troubleshooting. I was just including my research in the hopes it would help, not to confuse or to say that my opinion is the correct one.
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