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Old 04-16-2013, 02:30 PM   #15
meissen
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You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive. (meant in good natured jest)
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Old 04-16-2013, 02:37 PM   #16
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When I had a Lexus each time I hit the service department one of the first things the Svc Mgr did was look at the windshield wipers and suggested new ones - even when the ones I had were less than a month old. They charged nearly $50 for new ones. Wonder how many people a day fall for that...

So they just follow the 'sales routine' - get you to buy stuff you don't need... Even when you have a specific item you want fixed.
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Old 04-16-2013, 02:40 PM   #17
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Good luck with that, sounds a little nit picky. I'm willing to bet you don't get new lifters.
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Old 04-16-2013, 02:41 PM   #18
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You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive. (meant in good natured jest)
My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"
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Old 04-16-2013, 02:58 PM   #19
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Yup that sounds like an engineer!
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Old 04-16-2013, 03:46 PM   #20
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My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"
LOL.. just LOL.. I just texted this to my wife, because this, my friend, is me in a nutshell. lol
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Old 04-16-2013, 03:49 PM   #21
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You were better off leaving that paper in the car where the Tech can find it.
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Old 04-16-2013, 04:07 PM   #22
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You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.
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Old 04-16-2013, 04:10 PM   #23
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LOL, I did the same thing on a few occasions before my warranty was up. Printed out the TSBs and provided the information I had researched. I could tell he hated that. At least they had no excuses for not knowing anything about whatever it was they were checking out.
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Old 04-16-2013, 05:46 PM   #24
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Nice job, but I wouldn't have waited to get them all done at the same time. Glad you have a good service department. Mine is excellent as well (Which is why I wouldn't have slammed them with all of that at once).

TSB's don't lie though. With your warranty about to expire, they almost have no choice but to fix.
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Old 04-16-2013, 05:53 PM   #25
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should've known it was going to be interesting as I've been driving around without door panels for a couple months while I've been working on my interior painting/LED project.

I opened the car door and he got wide eyed and said "Woah! You're missing parts!!".

I said, "nope.. they are in my living room!"
Someday, Scotty may just end up with a car in one piece. On that day, Satan will need a winter coat.
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Old 04-16-2013, 05:59 PM   #26
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Quote:
Originally Posted by StephenS_84 View Post
You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.
They need to listen and not think every owner is a complete dummy. I had a car once that I took in and told them I had a blown head gasket. It took a week and 3 trips back to the dealership before they finally decided it was a blown head gasket. They swapped thermostats 3 times saying they were bad.... Yeah 3 bad thermostats in a row... Then they tried to charge me two repair deductibles. And argued with me that it was separate service visits.
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Old 04-16-2013, 06:24 PM   #27
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Well, so far they replaced the blower motor because they heard the "chirp-chirp-chirp" noise I was talking about.

They said they didn't hear any unusual lifter ticking noise, but they also said they hadn't had a chance to let the car sit much.

The service manager said that on the Camaros they've repaired for that, they left them sit over night and started it in the morning to hear it. So, they have the car overnight tonight I guess.

We'll see how it goes.
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Old 04-16-2013, 06:30 PM   #28
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You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
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