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Old 04-16-2013, 02:41 PM   #18
GEEKFREEKSCOTTY
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You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive. (meant in good natured jest)
My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"
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Old 04-16-2013, 02:58 PM   #19
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Yup that sounds like an engineer!
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Old 04-16-2013, 03:46 PM   #20
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Originally Posted by GEEKFREEKSCOTTY View Post
My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"
LOL.. just LOL.. I just texted this to my wife, because this, my friend, is me in a nutshell. lol
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Old 04-16-2013, 03:49 PM   #21
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You were better off leaving that paper in the car where the Tech can find it.
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Old 04-16-2013, 04:07 PM   #22
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You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.
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Old 04-16-2013, 04:10 PM   #23
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LOL, I did the same thing on a few occasions before my warranty was up. Printed out the TSBs and provided the information I had researched. I could tell he hated that. At least they had no excuses for not knowing anything about whatever it was they were checking out.
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Old 04-16-2013, 05:46 PM   #24
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Nice job, but I wouldn't have waited to get them all done at the same time. Glad you have a good service department. Mine is excellent as well (Which is why I wouldn't have slammed them with all of that at once).

TSB's don't lie though. With your warranty about to expire, they almost have no choice but to fix.
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Old 04-16-2013, 05:53 PM   #25
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should've known it was going to be interesting as I've been driving around without door panels for a couple months while I've been working on my interior painting/LED project.

I opened the car door and he got wide eyed and said "Woah! You're missing parts!!".

I said, "nope.. they are in my living room!"
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Old 04-16-2013, 05:59 PM   #26
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Quote:
Originally Posted by StephenS_84 View Post
You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.
They need to listen and not think every owner is a complete dummy. I had a car once that I took in and told them I had a blown head gasket. It took a week and 3 trips back to the dealership before they finally decided it was a blown head gasket. They swapped thermostats 3 times saying they were bad.... Yeah 3 bad thermostats in a row... Then they tried to charge me two repair deductibles. And argued with me that it was separate service visits.
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Old 04-16-2013, 06:24 PM   #27
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Well, so far they replaced the blower motor because they heard the "chirp-chirp-chirp" noise I was talking about.

They said they didn't hear any unusual lifter ticking noise, but they also said they hadn't had a chance to let the car sit much.

The service manager said that on the Camaros they've repaired for that, they left them sit over night and started it in the morning to hear it. So, they have the car overnight tonight I guess.

We'll see how it goes.
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Old 04-16-2013, 06:30 PM   #28
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You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
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Old 04-16-2013, 06:43 PM   #29
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You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
So, first you tell me that I'm a douche, then you admit that you'd do the same thing?

Mainly, it's been like "most of the issues weren't annoying me enough to take it in for just that one issue"..

I wouldn't consider it an "upgrade" if they are just replacing stuff with stock parts.. I kind of know the difference.

If I were attempting to fleece and abuse the warranty, I know enough about mechanics that I'm sure I could find a way.

But, I'm not like that.

I just had a few things annoying me for a while and wanted to bring the car in before the factory warranty expired.
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Old 04-16-2013, 06:45 PM   #30
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Quote:
Originally Posted by strych9 View Post
You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".
And it is possible I read your post and got the wrong vibe from it. Email/Forums don't properly convey intent or emotion.
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Old 04-16-2013, 06:59 PM   #31
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In my experience, possibly a mistake telling them what you think is the cause, ona couple levels. One some people will figure you're a know-it-all, for real, and it affects their giveadamn factor. Second, you might put them on a goose chase and that's wasted $ in shop time that they will charge you. Some techs and mechanics resent it when a customer tries to tell them their job

I tell my service managers right up front that I'm a demanding customer that he will feel is a pain in the ass sometime or other...I'm gonna complain when things aren't right, and I'll notice when they aren't right, too, but when he does a good job I'll tell that to him too. I've asked to talk to techs so I can thank them for a good job just as much as I've said "so are you trying to say that your shop is incompetent, and that's why it takes five tries to fix my car?"
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Old 04-16-2013, 07:05 PM   #32
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So, first you tell me that I'm a douche, then you admit that you'd do the same thing?

Mainly, it's been like "most of the issues weren't annoying me enough to take it in for just that one issue"..

I wouldn't consider it an "upgrade" if they are just replacing stuff with stock parts.. I kind of know the difference.

If I were attempting to fleece and abuse the warranty, I know enough about mechanics that I'm sure I could find a way.

But, I'm not like that.

I just had a few things annoying me for a while and wanted to bring the car in before the factory warranty expired.
This is all symptomatic of what is wrong with most all dealerships in this country. Everyone involved from the salesman to the service technicians are paid on commission or flat rate. In the service department in particular they quickly learn that most things done under warranty pay less than where the customer pays. IOW they learn to hate warranty work.

I was a Chevrolet tech for ten years. My nature is to care and do the job right the first time. Unfortunately this business model is not conducive to people like me. I watched other techs make more money than I because their work ethics let them cut corners and get more work out the door.

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Old 04-16-2013, 07:14 PM   #33
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I've read a few posts for the TSB on the Squeaky noise from HVAC blower motor/fan and it sounds ugly. They get up in there under the dash with a saw and cut the blower fan out and then put a new fan assembly in and screw it down. It's been said that it will run quiet for awhile and then begin making noise again. good luck with that one
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Old 04-16-2013, 07:22 PM   #34
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Kudos to you man !! Let them do there f&cking job !! Some of them are always quick to dismiss a customers concerns and such. Hope they do fix everything.
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