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Old 05-08-2013, 04:24 PM   #1
h018871
 
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1LE quality hold Apr-May 2013

Hello,
I have a 1LE on order and it was due for delivery in mid Apr. The sales guy tells me the issue is a "quality hold" on all 1LE's and ZL-1's due to the rear wheels. he did hint that is wa related to the "rear end", but did not understand what the true issue was.The funny thing is that the 1LE and ZL1 have different wheels. He did not know how long the hold will be, but expect it to not be more than a month.
Do anyone have any other info or rumors?
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Old 05-08-2013, 04:29 PM   #2
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Welcome to Camaro5!
The 1LE and ZL1 do have the same wheels, the tires are the same make and model, just a different size (285 on 1LE and 305 on ZL1). I haven't heard of any reasons for recent holds though. You may want to post this question on the Ordering/Tracking thread to see if anyone else has any ideas for the hold.

Just to clarify: 1LE and ZL1 have the same wheels (20x10 on front and 20x11 on rear). The tires on the ZL1 are 285/35ZR20 [Front] and 305/35ZR20 [Rear]. The tires on the 1LE are 285/35ZR20 on all four corners.
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Old 05-08-2013, 04:35 PM   #3
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Some one mentioned that the temperature up in Oshawa dropped a bit. And, since the tires are very sensitive to low temps as they tend to crack, it's been speculated that GM doesn't want to move the cars and risk damaging the tires.
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Old 05-08-2013, 04:36 PM   #4
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Welcome.

The reason is unknown and unless your dealer knows someone inside the plant the hold reason is most likely not know by him either.

Search the threads under TPW 4/22 or 4/29 and there is more I do in those threads.
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Old 05-08-2013, 04:44 PM   #5
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Some one mentioned that the temperature up in Oshawa dropped a bit. And, since the tires are very sensitive to low temps as they tend to crack, it's been speculated that GM doesn't want to move the cars and risk damaging the tires.

That was a few weeks ago and te temp is now plenty warn enough to move the cars. Some 1LE that were bayed have been released
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Old 05-08-2013, 06:03 PM   #6
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It's not temperature related. It is a quality hold from what I've heard.
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Old 05-08-2013, 10:15 PM   #7
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Man, I would be a basket case if I had to suffer through these delays..! WTH?
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Old 05-09-2013, 09:41 AM   #8
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They might not have the wheels. I know this was a problem in march when I went to order. Might be a supply issue.
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Old 05-09-2013, 09:45 AM   #9
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They might not have the wheels. I know this was a problem in march when I went to order. Might be a supply issue.
I doubt they would produce the cars if they didn't have the wheels. I've never seen GM send a car down the assembly line without all of the ordered parts. That seems like a clusterf&*% waiting to happen.
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Old 05-09-2013, 09:57 AM   #10
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I doubt they would produce the cars if they didn't have the wheels. I've never seen GM send a car down the assembly line without all of the ordered parts. That seems like a clusterf&*% waiting to happen.
I would have to agree. If it is a wheel issue, I would assume it is a wheel problem or a suspected problem with the wheel that has caused the delay, not a lack of wheels.
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Old 05-09-2013, 10:06 AM   #11
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Yeah, the cars are being sent out for the hood wrap and stipes, so there is no issue with not having wheels. I highly doubt anyone will hear what the actual hold is about, even after it has been completely lifted.

However, it does seem a few 1LEs have been trickling through, unfortunately not in order of TPW
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Old 05-09-2013, 11:10 AM   #12
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Yeah, the cars are being sent out for the hood wrap and stipes, so there is no issue with not having wheels. I highly doubt anyone will hear what the actual hold is about, even after it has been completely lifted.

However, it does seem a few 1LEs have been trickling through, unfortunately not in order of TPW
We might find out down the line if it isn't resolved and those parts start failing.
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Old 05-09-2013, 11:12 AM   #13
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We might find out down the line if it isn't resolved and those parts start failing.
As much as the wait sucks, the cars on hold will not leave until the problem is resolved beyond the shadow of a doubt, and that is a good thing!
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Old 05-09-2013, 11:33 AM   #14
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As much as the wait sucks, the cars on hold will not leave until the problem is resolved beyond the shadow of a doubt, and that is a good thing!
Yes it is. I just hope it's fully resolved. I would rather get my car later and right then with issues I have to deal with because then you hope your dealer's service department is competent.
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Old 05-09-2013, 01:23 PM   #15
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Since my car (built Feb 25) is exhibiting the rear end alignment problem with excessive wear on the inside of the rear tires - and a couple other folks here have reported this - perhaps this is the problem they are looking into? I have no evidence of this - just thinking out loud...
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Old 05-09-2013, 01:37 PM   #16
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Well I did the customer service chat thing again today, and got some very helpful people. Unfortunately, I did not get any more information. There comment was that it should ship soon, probably in about 1 week. I told them that was very poor customer service, and reminded them that the car was built on 4/18 (TPW 4/15), and that we are closing in on one month to fix the problem. He then said that there may not be a problem, to which I suggested that they then ship the car. I also brought up that cars (1LE's) built after our car had been shipped, and I did not think that was right. They are trying to get more information for me. Both the GM rep and myself were never rude, and I believe they will get back to me. I just thought this might be interesting to those that are in the same boat as me. Hang in there.
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Old 05-09-2013, 01:44 PM   #17
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Well I did the customer service chat thing again today, and got some very helpful people. Unfortunately, I did not get any more information. There comment was that it should ship soon, probably in about 1 week. I told them that was very poor customer service, and reminded them that the car was built on 4/18 (TPW 4/15), and that we are closing in on one month to fix the problem. He then said that there may not be a problem, to which I suggested that they then ship the car. I also brought up that cars (1LE's) built after our car had been shipped, and I did not think that was right. They are trying to get more information for me. Both the GM rep and myself were never rude, and I believe they will get back to me. I just thought this might be interesting to those that are in the same boat as me. Hang in there.
I have been told it should ship "by the end of the week" for about 3 weeks now, so I won't hold my breath.

But, as others have stated, I would rather get it with any problems fixed than have to bring it in to fix the problem later!
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Old 05-09-2013, 01:46 PM   #18
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I have been told it should ship "by the end of the week" for about 3 weeks now, so I won't hold my breath.

But, as others have stated, I would rather get it with any problems fixed than have to bring it in to fix the problem later!
I have said the same thing, and could not agree more. It is just very disappointing. I know it will all be water under the bridge when that day comes that we get our car!
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Old 05-09-2013, 02:51 PM   #19
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Well I did the customer service chat thing again today, and got some very helpful people. Unfortunately, I did not get any more information. There comment was that it should ship soon, probably in about 1 week. I told them that was very poor customer service, and reminded them that the car was built on 4/18 (TPW 4/15), and that we are closing in on one month to fix the problem. He then said that there may not be a problem, to which I suggested that they then ship the car. I also brought up that cars (1LE's) built after our car had been shipped, and I did not think that was right. They are trying to get more information for me. Both the GM rep and myself were never rude, and I believe they will get back to me. I just thought this might be interesting to those that are in the same boat as me. Hang in there.
GM customer service is useless beyond simple tasks. Polite and professional, but useless. Getting anything beyond a simple question answered is not going to happen.

But I am willing to wait for the car if they resolve the issue. I would rather have an issue free car than deal with problems.
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Old 05-09-2013, 04:34 PM   #20
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Thx for all of the comments and I agree, I’m happy to wait for the car to be fixed.
It is very similar as when you are at the airport and there is a delay to check a fault light on the plane………… I’ll wait while they check things out, it is better to make sure everything is good.
If it is a real issue and effecting cars already delivered, there will be a maintenance bulletin. Or if real bad, a recall. Hoping for the best
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Old 05-09-2013, 06:55 PM   #21
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Quote:
Originally Posted by gajagfan View Post
Well I did the customer service chat thing again today, and got some very helpful people. Unfortunately, I did not get any more information. There comment was that it should ship soon, probably in about 1 week. I told them that was very poor customer service, and reminded them that the car was built on 4/18 (TPW 4/15), and that we are closing in on one month to fix the problem. He then said that there may not be a problem, to which I suggested that they then ship the car. I also brought up that cars (1LE's) built after our car had been shipped, and I did not think that was right. They are trying to get more information for me. Both the GM rep and myself were never rude, and I believe they will get back to me. I just thought this might be interesting to those that are in the same boat as me. Hang in there.
I hate how nobody can ever give anyone straight answers. Get this:

My dealer told me it was built and shipped and that I should have it by mid April. Well, Mid April came and went and he promised April 24th'ish, which also came and went.

Finally I find out that it was finally built on the 29th and was in the shipyard ready to go. But do you think GM can tell me if it was shipped yet? OR where it is? Or if its still there,why? Or if there's a quality hold on it? Or anything? This is so stupid they should just provide the info so we don't have to keep bugging them all the time.
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Old 05-09-2013, 07:46 PM   #22
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Quote:
Originally Posted by gajagfan View Post
Well I did the customer service chat thing again today, and got some very helpful people. Unfortunately, I did not get any more information. There comment was that it should ship soon, probably in about 1 week. I told them that was very poor customer service, and reminded them that the car was built on 4/18 (TPW 4/15), and that we are closing in on one month to fix the problem. He then said that there may not be a problem, to which I suggested that they then ship the car. I also brought up that cars (1LE's) built after our car had been shipped, and I did not think that was right. They are trying to get more information for me. Both the GM rep and myself were never rude, and I believe they will get back to me. I just thought this might be interesting to those that are in the same boat as me. Hang in there.
good looking out. mine was built 04/20 and im finding out that cars that were built just over a week ago are shipping. wtf is that? i am a patient man, and would love to know why. never thought of that whole online customer service thing. either way, get it to me nooooowww.
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Old 05-09-2013, 07:50 PM   #23
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Mine was built last monday 5/6/13 and is in transport.
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Old 05-09-2013, 08:13 PM   #24
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I am updating all of the threads I have participated in.

My was built late last week, hood was wrapped Monday and Tuesday. ARRIVED AT THE DEALER TONIGHT!!!!!!
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Old 05-09-2013, 08:44 PM   #25
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I hate how nobody can ever give anyone straight answers. Get this:

My dealer told me it was built and shipped and that I should have it by mid April. Well, Mid April came and went and he promised April 24th'ish, which also came and went.

Finally I find out that it was finally built on the 29th and was in the shipyard ready to go. But do you think GM can tell me if it was shipped yet? OR where it is? Or if its still there,why? Or if there's a quality hold on it? Or anything? This is so stupid they should just provide the info so we don't have to keep bugging them all the time.

Hello 2Muchmark,

I understand your frustrations with this delay circumstance. We definitely appreciate your patience and the patience of all our customers awaiting delivery. The Camaro ZL1 and 1LE are currently under a quality assessment review. The assessment involves looking at each ZL1 / 1LE unit still at Oshawa to ensure it meets our standards. After the assessment is completed, the units are sent off to the dealers.

Please understand, quality assessment does not necessarily mean there is an issue with any one or all the cars. It is the plant's opportunity to ensure the cars are meeting and exceeding the set standards before the unit is shipped to the dealer and ultimately delivered to the customer.

I hope this information helps.

Reggie B.
Chevrolet Customer Care

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