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Old 05-18-2013, 11:35 AM   #26
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Although I didn't have the best experience Tracy did what he good to make it better. That's all I want, at least he tried, there is always going to be issues and people that can't be pleased. You must have some bad luck with your cars to have the manifolds soaked in 300 and 900 miles. I had 8,000 on my car when I installed mine, the manifold was just tacky, by no means soaked in oil. The rotors could use some oil anyway
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Old 05-18-2013, 12:59 PM   #27
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My first encounter last year was pretty good when I bought my RX catch can but I recently bought a Vmax TB and 1LE oil separator from Tracy and I've yet to receive it and can't get an actual update or tracking info from them.
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Old 05-18-2013, 03:06 PM   #28
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Nutro, will ship the 1LE Monday....Hopefully your TB will be done then as well. Just did another all nighter and cant keep my eyes open. Doing all I can and appologize I can't do more.

Butters got to watch the catchcan assembly process first hand today so he can attest to how overworked we all are here.
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Old 05-18-2013, 03:13 PM   #29
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Quote:
Originally Posted by RJT-SS View Post
Tracy - I have been waiting for mine for about 5 weeks now. The wait does not bother me because of the quality. I do have a suggestion though - perhaps get someone to build you a database of customers, their order date, and their e-mail address. Then have someone put out an e-mail once the orders have gone unfilled beyond a certain amount of time (4 wks maybe?). As I said, I don't mind waiting but if the vendor is proactive in letting me know what's going on, at least I don't feel forgotten. Hang in there and maintain your quality.
Great suggestion. We actually have the newest office staff Irene (just been here a few weeks) doing that now. Thx for the tip. We also should have it stated on the site the wait time...I'll email the webmaster on this (I am computer illiterate)

Quote:
Originally Posted by CoolStoryBro View Post
what was the goal in the thread? You made the post, the company responded. They gave you an honest answer and not a run around. Thats pretty decent, but then you reply with something that sounds like you are looking for some kind of handout. This is the 3rd thread i came across in this forum where a member is bashing a vendor for a little piddly issue. There are other options on catch cans. wait or move on. simple.

Cool, that pretty much sums it up. The title of the thread could not be more targeted to damage us, and could have been far better thought out. I understand the frustration and anger, but what does attacking in such a way help anyone? We shipped 93-94 or something cans in the past 3 days, and missed the ship deadline today (have to bring them to post office on Saturdays) by 7 minutes due to traffic or more would have shipped today as well.

Again, the title is clear the intent to damage us financially so I would rather just refund the OP's money at this stage. The damage is done, and all I can do is keep doing our best.
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Old 05-18-2013, 03:25 PM   #30
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Finally got my catch can in but got the single valve instead of the duel valve. Which I really don't care, it's still going to work, but they need to reimburse me some money. Afraid to send it back, don't want to wait another 5 weeks.
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Old 05-18-2013, 03:26 PM   #31
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Also want to say it looks very good!
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Old 05-18-2013, 06:10 PM   #32
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I don't understand it, 900 miles on a small block is not going to kill you. On a DI engine I would be worried, but I don't see a reason why on a port injected engine. Hell, I have 14k miles (12k when I bought it) and Tracy said I don't have to worry about ordering a can and cleaning the engine it right away. Will I do it? Yes. Am I stressing over it? No. Think about how many small block engines don't have catch cans; you'll be fine for 900 miles.
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Old 05-18-2013, 06:19 PM   #33
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i think mods should delete this thread, the vendor is clearly doing their best, and i don't understand why people think their engine is going to self destruct without a catch can
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Old 05-18-2013, 06:28 PM   #34
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Quote:
Originally Posted by bw26ss View Post
i think mods should delete this thread, the vendor is clearly doing their best, and i don't understand why people think their engine is going to self destruct without a catch can
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Old 05-18-2013, 07:18 PM   #35
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I was in Tracy's shop today and all I can say is they are doing their best. They're making each can by hand until they get the CNC machine in. Tracy knows what he's doing, give him a break.

I didn't get to bring my car home today, but it ain't the end of the world.
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Old 05-18-2013, 07:24 PM   #36
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Quote:
Originally Posted by bumblebeecamaro View Post
as I said earlier, I'm too deep in this ordeal to jump ship now. I'm sure my LSA is pretty soaked with oil vapor with the 900+ miles I've already put on the car. so waiting another week, or two or three or whenever my damn order ships won't make a difference now. what's done is done. my 2010's SS intake was insanely soaked with oil when we installed the Maggie and the engine only had 300 miles. there's no telling what 900 miles has done on my LSA engine.

I wouldn't be nowhere near as mad as I am had your company A) plainly stated these items were not in stock and B) had I not been told my order would ship on this date when it didn't. I am familiar with HTML web programming and I do know changing a few words on a website doesn't require a degree in IT to accomplish this task. I'm guessing this is something that has missed your attention and it keeps missing your attention. just post the approx shipping estimate dates so customers like myself do not depend on something that's obviously not going to arrive in a timely manner.

I'm also in the retail business but it's a rare thing that I let my customers down. however, when I do, I more than compensate them by giving the extra effort in making them feel like their disappointment was worth the let down. All I have from RX Performance is a more than likely oil soaked intake track and a few empty promises on product delivery.

^ not a very good batting average on your company's behalf.....
Sorry dude, but the panicked tone in your post literally made me laugh out loud.

Your car isn't going to melt down without a catch can on it. Don't you think GM would have considered that if it were such a big deal?
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Old 05-18-2013, 07:47 PM   #37
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I ordered one through another vendor (not directly through rx) end of April. Still waiting patiently. Was told this week it is close to shipping


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Old 05-18-2013, 08:13 PM   #38
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Quote:
Originally Posted by bumblebeecamaro View Post
as I said earlier, I'm too deep in this ordeal to jump ship now. I'm sure my LSA is pretty soaked with oil vapor with the 900+ miles I've already put on the car. so waiting another week, or two or three or whenever my damn order ships won't make a difference now. what's done is done. my 2010's SS intake was insanely soaked with oil when we installed the Maggie and the engine only had 300 miles. there's no telling what 900 miles has done on my LSA engine.

I wouldn't be nowhere near as mad as I am had your company A) plainly stated these items were not in stock and B) had I not been told my order would ship on this date when it didn't. I am familiar with HTML web programming and I do know changing a few words on a website doesn't require a degree in IT to accomplish this task. I'm guessing this is something that has missed your attention and it keeps missing your attention. just post the approx shipping estimate dates so customers like myself do not depend on something that's obviously not going to arrive in a timely manner.

I'm also in the retail business but it's a rare thing that I let my customers down. however, when I do, I more than compensate them by giving the extra effort in making them feel like their disappointment was worth the let down. All I have from RX Performance is a more than likely oil soaked intake track and a few empty promises on product delivery.

^ not a very good batting average on your company's behalf.....
It looks like OP is asking Tracy to buy him a new ZL1. Sorry, found this funny
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Old 05-18-2013, 10:14 PM   #39
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As a customer of Rx performance. The man works hard long hours. To bring the best quality to us his customers. He not big multi million dollar company. He trying to bring best quality to us. I know it's hard try be patient it's hard
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Old 05-19-2013, 12:16 AM   #40
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Quote:
Originally Posted by inf3rno View Post
It looks like OP is asking Tracy to buy him a new ZL1.
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Old 05-20-2013, 09:13 AM   #41
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Quote:
Originally Posted by CoolStoryBro View Post
what was the goal in the thread? You made the post, the company responded. They gave you an honest answer and not a run around. Thats pretty decent, but then you reply with something that sounds like you are looking for some kind of handout. This is the 3rd thread i came across in this forum where a member is bashing a vendor for a little piddly issue. There are other options on catch cans. wait or move on. simple.

Amen brother!

People, I have the utmost respect for Tracy and what he does for our community he actually has my car right now and know that he'll produce something magnificent in the end. As far as CC are concerned there are other options out there and as customers we have some control on how things turn out. I personally am an impatient person to begin with and when I spend my hard earn money I want what I paid for now! After doing some research and comparing features and availability of the CC, I went with Elite CC not because they were better than RX but because I wanted it NOW and I preferred the way the can was emptied.

So, bottom line is that it's our choice who we buy from and how long we are willing to wait.
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Old 05-20-2013, 12:13 PM   #42
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Quote:
Originally Posted by CoolStoryBro View Post
what was the goal in the thread? You made the post, the company responded. They gave you an honest answer and not a run around. Thats pretty decent, but then you reply with something that sounds like you are looking for some kind of handout. This is the 3rd thread i came across in this forum where a member is bashing a vendor for a little piddly issue. There are other options on catch cans. wait or move on. simple.
Exactly!
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Old 05-20-2013, 01:26 PM   #43
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Originally Posted by bw26ss View Post
i think mods should delete this thread, the vendor is clearly doing their best, and i don't understand why people think their engine is going to self destruct without a catch can
I never said my engine was going to blow up. so if you take my OP that way then that's your choice.

now, to all the peeps jumping on the OP's hate-brandwagon, I say this. I've seen first hand (just like I said in my OP) what kind of a mess oil ingestion can make especially on a 300 mile engine.

while some people might not give a damn about how clean their engines are internally, I do. so you peeps that keep stating it's not the end of the world can bite it. my whole purpose of this thread was to point out my anger which is aimed at RX's lack of updating their website's inventory system on a somewhat decent basis.

who the hell wants to pay for something UP FRONT then receive the item GOD ONLY KNOWS how long later? not me, that's for damn sure. I don't give a damn how special the product is.
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Old 05-20-2013, 01:36 PM   #44
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Originally Posted by bumblebeecamaro View Post
I never said my engine was going to blow up. so if you take my OP that way then that's your choice.

now, to all the peeps jumping on the OP's hate-brandwagon, I say this. I've seen first hand (just like I said in my OP) what kind of a mess oil ingestion can make especially on a 300 mile engine.

while some people might not give a damn about how clean their engines are internally, I do. so you peeps that keep stating it's not the end of the world can bite it. my whole purpose of this thread was to point out my anger which is aimed at RX's lack of updating their website's inventory system on a somewhat decent basis.

who the hell wants to pay for something UP FRONT then receive the item GOD ONLY KNOWS how long later? not me, that's for damn sure. I don't give a damn how special the product is.
Did you have the same waiting complaint when you paid for the ZL1?
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Old 05-20-2013, 01:55 PM   #45
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Usually, if I am going to order something I need ASAP I just call the company and ensure they have them in stock before I pay. That one simple phone call could have saved you a lot of time and heartache, yes the website should be updated more frequently but for a company that produces a lot of customers and their needs you cant really expect them to update it the second that their out of stock.
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Old 05-20-2013, 10:30 PM   #46
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Originally Posted by c_LoW29 View Post
Usually, if I am going to order something I need ASAP I just call the company and ensure they have them in stock before I pay. That one simple phone call could have saved you a lot of time and heartache, yes the website should be updated more frequently but for a company that produces a lot of customers and their needs you cant really expect them to update it the second that their out of stock.
Having been in the same position as the OP before I can relate. I can understand the website not being updated to the minute, I can understand delays, but what I cannot understand is the lack of communication. After placing an order there comes a time when the vendor realizes that the item is not in stock; usually that is the next day when they goto process the order as the credit card transaction is not complete until they actually process the order. At that time the vendor should communicate with the purchaser letting them know that the item is actually not in stock, when the expected shipping date is(roughly), and give them the option to cancel if they need the item sooner. That is just plain good business practice and common sense. That obviously did not take place here.
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Old 05-20-2013, 11:23 PM   #47
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I never said my engine was going to blow up. so if you take my OP that way then that's your choice.

now, to all the peeps jumping on the OP's hate-brandwagon, I say this. I've seen first hand (just like I said in my OP) what kind of a mess oil ingestion can make especially on a 300 mile engine.

while some people might not give a damn about how clean their engines are internally, I do. so you peeps that keep stating it's not the end of the world can bite it. my whole purpose of this thread was to point out my anger which is aimed at RX's lack of updating their website's inventory system on a somewhat decent basis.

who the hell wants to pay for something UP FRONT then receive the item GOD ONLY KNOWS how long later? not me, that's for damn sure. I don't give a damn how special the product is.
I understand. It should have been communicated that the can was not in stock. However, you were offered your money back as well as a suggestion of which competing product you can buy.

If you don't want to wait, then why not take up the offer and use that money to get another catch can now?
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Old 05-21-2013, 12:51 AM   #48
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I went with the Elite for the easy draining process that being said the guys at RX do a great job for this community and people need to stop opening bottles of hatorade on tracy and just relax it's not like his shop up and dissapeared like others have. He had staffing issues if he didn't watch his staff we'd get some crap like RPI puts out with poor quality painting and misinformation.
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Old 05-21-2013, 05:42 AM   #49
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WOW!!!!
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Old 05-21-2013, 06:00 AM   #50
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Having been in the same position as the OP before I can relate. I can understand the website not being updated to the minute, I can understand delays, but what I cannot understand is the lack of communication. After placing an order there comes a time when the vendor realizes that the item is not in stock; usually that is the next day when they goto process the order as the credit card transaction is not complete until they actually process the order. At that time the vendor should communicate with the purchaser letting them know that the item is actually not in stock, when the expected shipping date is(roughly), and give them the option to cancel if they need the item sooner. That is just plain good business practice and common sense. That obviously did not take place here.
I agree with your post but want to address the bold statement. On a properly secured E-commerece website that is not the case. The credit card processing is done automatically when you click the submit button. There is no human in the loop and your credit car information in not accessible to the vendor. This protects you and the vendor.
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