RiderGraphix - AVOID

[Moonsault]

Having waited so long to finally receive my car I was pleased to find this merchant (and apparent SEMA member) who could sell me a set of full-length "Bumblebee" style rally stripes to go on my new car. He was happy to take my money and assure me that the stripes would fit no problem.

I had the stripes installed by a local and reputable established installer, who commented that the vinyl used was of the lowest cheapest grade and would not last more than a year or two before cracking and degrading. The kit was also appalling. The front stripes do not install correctly and do not run straight and parallel (unlike the computer graphic on the website). There was no way to install them so they ran straight and true.

The spoiler was a complete disaster, and was impossible to "wrap around" the spoiler. The stripe was slightly wider, apparently to compensate for the curve of the spoiler. Yet the installer insisted this was ridiculous, and the stripe had to be the same width as the deck stripe. He must have been right, as when I contact RiderGraphix about this they admitted they had to go and "re-measure". The whole kit was cheap and shoddy.

However, RiderGraphix was more than happy to take MORE of my money for replacement stripes, which arrived quickly. I aimed to remove the originals and try again, hoping for a better kit. Firstly I was sent the wrong hood stripes, despite assurances that I would be sent the same set as the first ones I ordered. Then when I went to have the stripes installed again, the installer refused to even touch them. He said it was an insult to a beautiful car to put cheap vinyl back on them, and did not want to be responsible for when it quickly degraded.

RiderGraphix conveniently has no contact phone number or return mail address on his site, and does not answer my emails anymore.

He will take no responsibility for this and simply wants to walk away with my money.

PayPal is useless in this case, so I am contacting my bank regarding the money, and I have forwarded a full report to SEMA. I thought I could trust this seller, as he proudly has the SEMA member emblem emblazed on his home page. Apparently not.

I am posting this as a warning to other prospective buyers. Once this guy has your money you are on your own. Even if he sends you the wrong product you are screwed. Please learn from my mistake.

I have given him ample opportunity to try to resolve this with me, but he now chooses to ignore my emails. Since he has my money I obviously do not merit his time.

So in conclusion, he has screwed money out of me for TWO sets of stripes, both of which are useless, and he will not accept a return of the unused stripes OR compensation for the first set which were incorrectly manufactured.

BE CAREFUL with this guy. He is all smiles and charms until he gets your money, then you're on your own. I would hope this report might inspire him to refund my money, but after everything so far I doubt he has the integrity.

Caveat Emptor. Shop elsewhere guys..

[ElManny]

damn wish i known this yesterday i just ordered....

[Moonsault]

I hope you have a better experience than I have my friend. I'm out $600+ and have a box full of worthless stripes. How people can get away with this is beyond me.

[kdoske]

well that sucks.

[nUcLeArEnVoY]

The best Bumblebee decal set so far is from VinylGraphics.net, I'd recommend them to you. A member here did a home install of them and they look perfect:

http://www.camaro5.com/forums/showthread.php?t=26328

[TheNetGarage]

I am sorry to hear about your misfortune. Unfortunately, this happens ALOT in the vinyl business. I do not come on to criticize or get in the way of other vendors, so I refrain from talking about them and I only talk about myself.
I have been in Vinyl, Printing, and Graphics for over 22 years. I have only just started to go on my own, doing vinyl for cars I like and have access to.

I will be selling vinyl graphics for the Camaro in the next month or so. I am just waiting on MY PERSONAL 2SS RS to come in so that I can test fit all the pieces I have designed. Some are similar to what is already available (the more obvious graphics) and some are brand new ideas I came up with.

I only use AVERY, 3M, Oracal and occasionally other top Brands (depending on availability of product from my supplier). I use on the TOP OF THE LINE from each Brand. All 7-10 year outdoor Vinyl. Metallics are 5 year, that is the best available. I have had these vinyls last on my cars longer than expected when garaged and lightly handled. And I have seen them last less time, when run through car washes and left outdoors. Any and all colors requested are available, based on my supplier. Times are tough so they do not stock as much as they used to.

I will be making many stripe options, including the ones you wanted. They will all go on MY CAR and pictures will be taken so you can see the fitment. I will also be offering many side graphics, and many small graphics. I also have some interior ideas.

I am fully available for custom cut graphics as well. Just PM me with any requests.

[TaylorRyan74]

that sucks I was going to order from them... I will see how other peoples experiences go once they get theirs

[Moonsault]

I would PM TheNetGarage - he's a really nice guy and know's what he is talking about.

[Teccboxx]

I wouldn't doubt it, because when he had his post about yenko stripes I posted a picture of autotrimdesign.net's stripes and a PM'd me a nasty gram. I just ignored him and the rest of his posts but I am not shocked at all with the service you got from them.

I second the autotrimdesign.net, they are extreamly polite and easy to work with, plus they fix there mistakes with no upcharge.

Have you considered painting the stripes?

[Moonsault]

The fact of the matter is, this guy has EVERY opportunity now to do the right thing and step forward and refund my money, and prove his integrity.

But he hasn't.

Doesn't that speak for itself?

And you know the hilarious thing? Look at the FAQ page on his website. Right next to his PayPal box, see the "100% Satisfaction Guarenteed" icon? He clearly has a sense of humour.

[Adam]

Originally Posted by Moonsault

I would PM TheNetGarage - he's a really nice guy and know's what he is talking about.

This all seems a little fishy to me. Do you have any pics to back any of this up, and it's a little early to be advertising for someone isn't it? I only say this because thenetgarage tried to poach me after posting about ridergraphix, and personally while I understand trying to get your business started, from a consumer standpoint, 1+1=2.

Anyways, I won't imply anything else, just show us some pics.

[BLUEMARO]

I agree, he tried to sell me his smack at almost the same cost of the OEM stuff. When I complained that he was too high priced for an unknown, unproven, He boasted about top quality and how there has never been a complaint through the years he has been doing this. I checked with local installers and dealers in his area and no one had even ever heard of him. After reading this thread, it looks like he now has a complaint. Glad I never ordered from him.

[Moonsault]

Here you go. The stripe is perfectly aligned along the front grill and the hoodline at the windshield. Not only do the stripes get further apart as they come down the hood, they CLEARLY are not the same width from top to bottom. They curve. Not what he shows on his site. The gap between the stripes at the windshield is the correct 6.5 inch spacing. If you pulled the stripes together at the grill to make it 6.5 there the front face of the stripes would be at a horrible angle in relation to the grill as you could imagine (and the stripes would be even LESS straight/parallel). This was the ONLY way to put them on, and as you can see, it's neither great, or what was advertised. Not for that price...

[Rogue Leader]

Originally Posted by Moonsault

Here you go. The stripe is perfectly aligned along the front grill and the hoodline at the windshield. Not only do the stripes get further apart as they come down the hood, they CLEARLY are not the same width from top to bottom. They curve. Not what he shows on his site. The gap between the stripes at the windshield is the correct 6.5 inch spacing. If you pulled the stripes together at the grill to make it 6.5 there the front face of the stripes would be at a horrible angle in relation to the grill as you could imagine (and the stripes would be even LESS straight/parallel). This was the ONLY way to put them on, and as you can see, it's neither great, or what was advertised. Not for that price...

They are actually supposed to get slightly wider as they get towards the windshield... That said these still dont fit right as they bow out in the middle. looks strange and definitely not correct.

[Adam]

Is it possible they are installed too far apart, so that the measurements don't line up? I know you don't want to put anything on the installer, but at least his name hasn't been dragged through the mud.

Also do you have pics of the other things, like the back stripe etc?

[jpsuperman81]

Well i think they look good on your car moonsault, but they definately don't look like they do on the website and if thats what you wanted thats what they should of sent.

[Moonsault]

The instructions from RiderGraphix state the stripe should be 6.5 inches apart. This is the exact spacing at the windshield. There is no way you could install them 6.5 all the way down the hood as the stripes would start to form a V shape, and would be much less straight and parallel. I was present for the wet install, and when they were laid 6.5 all the way is was ghastly. This was the only way to make them look semi-presentable. And as Rogue said, it just looks strange the way they seperate and curve. It isnt correct.

I can add a pic of the back stripe, but its just of the two deck stripes. As I mentioned, the spoiler stripes would not install as they were over an inch wider than the deck stripe, and there was NO way they could be installed so that they lined up correctly with the deck stripe. Trust me, we spent a long time trying. And they obviously were manufactured wrongly, as when I asked RiderGraphix about it, he admitted they had to "re-measure" a car and would send me modified replacement stripes. So he knew they were not sized properly...

[Moonsault]

I also cannot say a word against the installer or his abilities. As I mentioned, I was personally present for the installation, and saw it all with my own eyes. The lord himself could not have made those stripes match the graphic on the website...

[jpsuperman81]

Originally Posted by Moonsault

I also cannot say a word against the installer or his abilities. As I mentioned, I was personally present for the installation, and saw it all with my own eyes. The lord himself could not have made those stripes match the graphic on the website...

Agreed here iss website if anyone was wondering.

[Moonsault]

Also from his website:

[ElManny]

ugh man i feel like a idiot i want to cancel my order now but he shipped it yesterday

[kdoske]

Originally Posted by ElManny

ugh man i feel like a idiot i want to cancel my order now but he shipped it yesterday

send it back as soon as it gets to your house.

[autoguy]

Wow, talk about being impatient.

I just get my email and there are three from you and two from Paypal, now this post.

First of all, I have spent countless hours and I can't even remember how many emails back and forth with you prior to this. Now, because I do not answer you in less than two hours from when you send the first email, you send two more and start this? I never even responded as to what the resolution would be.

First of all, there were never any issues with the Design of the Hood Stripes. After you contacted me about the spoiler decals, we made a slight adjustment per your request and I offered to send you replacement pieces at no additional charge.

Then, you asked me if you could buy an additional set of Hood Stripes since your First installer screwed them up and they had too many bubbles for your liking. There was never an issue of the design or fit of the hood stripes. I made arrangements to sell you a second set of hood stripes per your request, and they were sent to you along with the replacement Spoiler pieces as well as new trunk stripes at no charge. If you were sent the wrong design Hood Stripes the second time, send them back and I would be happy to replace them for you.

You state that you have given me ample opportunity to resolve this, but you post this before you even hear back from me? How does that give me "ample" opportunity? Just so you know, I am not sitting here on a Saturday morning waiting for you to send me an email. I do have other things going on. I have replied as soon as I possible could and that apparently is not soon enough.

Now, that you have ran my name through the mud with no reply from me, what would you expect me to do for you?

You had no issues whatsoever until someone tells you something that is far from the truth. I have found in the past that when an installer does not want to be bothered with something or wants to cover their own poor quality, they blame it on the product. This is not the case, and is very far from the truth. you also did not mention that you have two different installers working on this now, after the first one screwed up your first set of Hood Stripes. Now, you state that an installer tells you the material will crack and peel?

Per the picture you posted --- which is the first I have seen or heard of this --- The hood stripes were not properly positioned during installation. They are cut perfectly straight down the center, and will align if installed properly from the beginning.

All of these issues (Alignment and Bubbles) are clearly caused by an improper installation.

[autoguy]

Originally Posted by ElManny

ugh man i feel like a idiot i want to cancel my order now but he shipped it yesterday

What did you order?

[ElManny]

Originally Posted by autoguy

What did you order?

i ordered black gloss bumblebee stripes