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Old 05-23-2013, 08:44 AM   #1
Lethal Z
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A few recent cool things....

I just wanted to confirm a few cool recent events as I have seen some discussion on these items recently:

1) XM Radio: I just got a renewal notice from XM in the mail yesturday and they show my renewal date is exactly 1 year from the pruchase date, Sweet. I know some guys have said they got shut off after 3 months.

2) ZL1 plaque: I got a cool letter from GM in the mail yesturday congradulating me on the purchase on my ZL1 and it had a cool type plaque (very worthy of being framed) with my name/vin and details of my car...Very Cool.

3) I got a phone call last night. I have called ID and the caller was listed as, General Motors,,,,HHMMM? I answered and sure enough it was a GM engineer asking about my ZL1. He wanted to know if I was happy with the Car and if there were any issues, complaints or comments I wanted to share. I spoke with him for about 15 minutes, told him I loved the Car and thanked GM for making such a badass ride.

I have owned Vipers and Vettes and never received a call from the factory, to see what I thought.....

Nice job GM!!!
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Old 05-23-2013, 08:47 AM   #2
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Very impressive, dont suppose you still have the number, I tend to ignore calls that I dont know. I would like to take that call if it ever comes my way.
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Old 05-23-2013, 08:49 AM   #3
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Very cool!!!
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Old 05-23-2013, 09:44 AM   #4
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Very nice! I have never heard of a car manufacturer sending out letters of congratulations or certificates of ownership and NEVER a pro-active phone call. Really high marks here for GM.
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Old 05-23-2013, 09:56 AM   #5
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Glad to hear about the XM Radio, mine was shut off, and then turned back on, and then another letter telling me it would be shut off in three months, so I had to thru the whole process again. Looks like now its all set. A plaque from GM, are you talking about the Certificates, all of us are waiting/waited on? I received my temp, still waiting on the hard copy. Lastly, did you order the car and was it placed on hold? I know some have/are waiting, the car is long done w/assembly and is/was in some sort of Quality Control holding period. Just wondering why your car? Picked at random/number out of a hat? Your the first I've heard of getting a call, I really like that someone actually took the time to get a customers opinion. I filled out this like 100 question survey, but that's about it. Especially glad you've had no issues! I love my ZL1 too!
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Old 05-23-2013, 10:36 AM   #6
Lethal Z
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Quote:
Originally Posted by Normagene View Post
Glad to hear about the XM Radio, mine was shut off, and then turned back on, and then another letter telling me it would be shut off in three months, so I had to thru the whole process again. Looks like now its all set. A plaque from GM, are you talking about the Certificates, all of us are waiting/waited on? I received my temp, still waiting on the hard copy. Lastly, did you order the car and was it placed on hold? I know some have/are waiting, the car is long done w/assembly and is/was in some sort of Quality Control holding period. Just wondering why your car? Picked at random/number out of a hat? Your the first I've heard of getting a call, I really like that someone actually took the time to get a customers opinion. I filled out this like 100 question survey, but that's about it. Especially glad you've had no issues! I love my ZL1 too!
I ordered my ZL1, and it was never placed on hold. As far as the plaque, I dont know if its the certificate you guys are waiting for or if this is different. I will take a pic of it and post. It did not say what # my ZL1 was, just details, Vin and my Name.
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Old 05-23-2013, 10:45 AM   #7
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Originally Posted by Lethal Z View Post
........................................ It did not say what # my ZL1 was, just details, Vin and my Name.
The # of your ZL 1 is the last four digits of the VIN.
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Old 05-23-2013, 10:48 AM   #8
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Yeah that's cool, my XM went away after 6 months but I paid for it, then they sent me a letter saying it was free for a year and I got a refund and it's still on.

But that phone call is cool, too bad I changed my number since then
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Old 05-23-2013, 11:19 AM   #9
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The # of your ZL 1 is the last four digits of the VIN.
Cool!! Thanks!
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Old 05-23-2013, 11:31 AM   #10
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I got mine too; my certificate came in the mail about 4 months ago.
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Old 05-23-2013, 11:49 AM   #11
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I got mine too; my certificate came in the mail about 4 months ago.

Mine came in my wife's name. I have since asked for one in mine. She could care less if it was in her name or not. Me on the other hand, I tend to geek out on stuff like that.
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Old 05-23-2013, 11:55 AM   #12
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That is great, GM will always be #1
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Old 05-23-2013, 12:34 PM   #13
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Quote:
Originally Posted by Lethal Z View Post
I just wanted to confirm a few cool recent events as I have seen some discussion on these items recently:

1) XM Radio: I just got a renewal notice from XM in the mail yesturday and they show my renewal date is exactly 1 year from the pruchase date, Sweet. I know some guys have said they got shut off after 3 months.

2) ZL1 plaque: I got a cool letter from GM in the mail yesturday congradulating me on the purchase on my ZL1 and it had a cool type plaque (very worthy of being framed) with my name/vin and details of my car...Very Cool.

3) I got a phone call last night. I have called ID and the caller was listed as, General Motors,,,,HHMMM? I answered and sure enough it was a GM engineer asking about my ZL1. He wanted to know if I was happy with the Car and if there were any issues, complaints or comments I wanted to share. I spoke with him for about 15 minutes, told him I loved the Car and thanked GM for making such a badass ride.

I have owned Vipers and Vettes and never received a call from the factory, to see what I thought.....

Nice job GM!!!
Hello Lethal Z,

We are happy you're having such a great experience with your Camaro ZL1. We are sure things will continue to meet and exceed your expectations.

Reggie B.
Chevrolet Customer Care
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Old 05-23-2013, 01:01 PM   #14
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Originally Posted by Chevrolet Customer Svc View Post
Hello Lethal Z,

We are happy you're having such a great experience with your Camaro ZL1. We are sure things will continue to meet and exceed your expectations.

Reggie B.
Chevrolet Customer Care
It's nice that it looks like GM went the extra mile for some, but it's too bad that they have different tiered service (see: Canada).

I barely had XM for 3 months and it was cut. I did not nor do I expect a call to see how happy I was. No discount on the carbon fiber hood extractor... my window sticker was removed and has a big boot print from the truck driver who hauled it off the car hauler and lastly no ZL1 certificate or plaque such as Lethal Z received!

Don't get me wrong, I'm not disgruntled just pointing a few inconsistencies that demonstrate a different level of customer service.
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Old 05-23-2013, 02:01 PM   #15
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Quote:
Originally Posted by KaotiK View Post
It's nice that it looks like GM went the extra mile for some, but it's too bad that they have different tiered service (see: Canada).

I barely had XM for 3 months and it was cut. I did not nor do I expect a call to see how happy I was. No discount on the carbon fiber hood extractor... my window sticker was removed and has a big boot print from the truck driver who hauled it off the car hauler and lastly no ZL1 certificate or plaque such as Lethal Z received!

Don't get me wrong, I'm not disgruntled just pointing a few inconsistencies that demonstrate a different level of customer service.
Hello KaotiK,

I understand you take on the situation. I do apologize if you feel your service was not to your liking. I also would like to point out that XM is its own entity and service, General Motors makes it available on our vehicles. I would encourage you to reach out to us hear if you should encounter any issues as we will exhaust all resources we have to resolve your issue in the future.

Reggie B.
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Old 05-23-2013, 03:26 PM   #16
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Quote:
Originally Posted by Lethal Z View Post
I just wanted to confirm a few cool recent events as I have seen some discussion on these items

2) ZL1 plaque: I got a cool letter from GM in the mail yesturday congradulating me on the purchase on my ZL1 and it had a cool type plaque (very worthy of being framed) with my name/vin and details of my car...Very Cool.

3) I got a phone call last night. I have called ID and the caller was listed as, General Motors,,,,HHMMM? I answered and sure enough it was a GM engineer asking about my ZL1. He wanted to know if I was happy with the Car and if there were any issues, complaints or comments I wanted to share. I spoke with him for about 15 minutes, told him I loved the Car and thanked GM for making such a badass ride.

I have owned Vipers and Vettes and never received a call from the factory, to see what I thought.....

Nice job GM!!!
Well done GM!
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Old 05-24-2013, 10:27 PM   #17
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wish they would call me
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