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Mechanical Maintenance: Break-in / Oil & Fluids / Servicing Discussions on mechanical maintenance and servicing of your Camaro

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Old 06-05-2013, 02:07 AM   #151
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Jake Sweeny Chevrolet SERVICE- Cincinnati, OH

Excellent service department. I have been in quite a few times. All warranty work which included a complete HUD replacement with a rental car which they had me in and out in 10 minutes. Just dropped off my car, signed for the loaner car, was on my way.

Another time I had some paint issues...they found that it was a bad touch up job by the previous dealership when I did not own the car (Toyota dealership). Therefor it was not warrantied....however they stopped their projects just to fix my paint issue at NO COST to me. Was awesome of them to do. I HIGHLY suggest Jake Sweeny Service...


HOWEVER, the sales department. They want as much money out of you as possible. They get you down to a low price on the car but then make you sign to a higher interest rate than you deserve. Then the banks repay them some of the $$$ from your interest since they got you to sign to a high rate.

I would not recommend their sales department.







Then of course Rodgers Chevy A+++++++++

Worked with Becky a few times on a couple cars. Though never coming to a final deal...top notch service

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Old 06-05-2013, 07:59 AM   #152
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I can't believe there haven't been more contributions to this thread from Texas members.

I have to go in soon to get a trim piece fastened back down so I'll report back about my experience with Huffines Plano.
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Old 06-05-2013, 02:40 PM   #153
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Quote:
Originally Posted by bluBlud View Post
Here's my experience with CT Chevy dealerships:

Terryville Chevrolet: +sales, +service
Bought my 1LE there. Fair price, no pressure. Got me the car I wanted. Only had 1 service there, only because its a bit out of the way, but happy with how they treated the car with respect... did not park it in the general lot when finished but in a "no ding" zone by the vettes They'd be my regular shop if they weren't so far away.

Gengras Chevrolet: -sales, neutral service
I tried to buy a 1LE there, even tried working with 3 different salesman. They were not responsive at all. I'm torn on service. I recently had a warrantee repair there, since they are close. It took 3 trips. I came out unscathed 2/3 but had some dealer damage on the third, some paint chips and they didnt clean the grease that had leaked, they also left their garbage in the car (which is a pet peave of mine) and parked the car in with the soccer mom cars where I could have gotten more damage. So I'm not pleased with the tech's work, but the service desk people were really decent - thus the neutral rating. I also have friends who bought and bring their family card there and have been happy. I just don't think they cater to people who OCD over their cars.

Carter Chevrolet: -sales, -service
I'll be honest and say that I did not buy a car from this dealership but have from one by the same owner in the same town. There was some shady business on the sale, managers not showing up for appointments to figure out how to resolve issues, and new damage several times by shops shared by the sister dealerships. The real caution here is the owner. When I told him about all the issues we were having with his dealership, his reply... "What do you want me to do about it!". It was difficult to get their help or attention after the sale had been made.
Added to the OP, thank you for the detailed explanations. I put the Gengras in black because this list is mostly about the dealership's service department, but it's always good to know if a dealership has a good sales team

Quote:
Originally Posted by SlingShot View Post
First off just saying AutoNation Chevy without giving a location, gives a thumbs down to around a dozen located in Florida alone. Don't forget AutoNation is the largest dealer network in the country, so that's a bunch of dealers coast to coast and was at one time around 265 in total.

As for AutoNation Clearwater, they never have a market adjustment on their cars. Anytime there is an issue they are quickly resolved without indecent. They will go above and beyond to make sure repairs are done to your expectations and in a timely matter. Also always treat their customers with respect. (Dealership)
The member commented that it was the one in Miami, but I've added the city for clarification - also added your and the below poster's comments to the Clearwater AutoNation link

Quote:
Originally Posted by crazy4camaro View Post
not too impressed with AutoNation Cleawater service dept., brought my Camaro in for first oil change service car returned to me with oil dripped on front of car just below the grille ,oily dirt from someones shoes on the floor and scratches in the plastic engine cover, I guess I should be happy that was all the damage done . have not returned and don't expect to.
Added

Quote:
Originally Posted by AdamZ View Post
Jake Sweeny Chevrolet SERVICE- Cincinnati, OH

Excellent service department. I have been in quite a few times. All warranty work which included a complete HUD replacement with a rental car which they had me in and out in 10 minutes. Just dropped off my car, signed for the loaner car, was on my way.

Another time I had some paint issues...they found that it was a bad touch up job by the previous dealership when I did not own the car (Toyota dealership). Therefor it was not warrantied....however they stopped their projects just to fix my paint issue at NO COST to me. Was awesome of them to do. I HIGHLY suggest Jake Sweeny Service...


HOWEVER, the sales department. They want as much money out of you as possible. They get you down to a low price on the car but then make you sign to a higher interest rate than you deserve. Then the banks repay them some of the $$$ from your interest since they got you to sign to a high rate.

I would not recommend their sales department.

I guess that would put them into the Stealership department.





Then of course Rodgers Chevy A+++++++++

Worked with Becky a few times on a couple cars. Though never coming to a final deal...top notch service
Added - I'm trying to make this list reflect a dealership's service department more than their sales team. So if it's alright I put them in green. Let me know if you'd prefer I put them in black/red
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Old 06-06-2013, 03:02 AM   #154
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Quote:
Originally Posted by The Stig View Post
Added to the OP, thank you for the detailed explanations. I put the Gengras in black because this list is mostly about the dealership's service department, but it's always good to know if a dealership has a good sales team


The member commented that it was the one in Miami, but I've added the city for clarification - also added your and the below poster's comments to the Clearwater AutoNation link


Added


Added - I'm trying to make this list reflect a dealership's service department more than their sales team. So if it's alright I put them in green. Let me know if you'd prefer I put them in black/red
Oh then Jake Sweeney is a class act for service . Definitely green

I can't comment on Rodgers Chevy Service
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Old 06-06-2013, 09:02 AM   #155
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Dealership - Larry Puckett Chevrolet in Prattville, Alabama.
Great service department.
The sale couldn't have been easier. They beat a dealership price that was 15 miles away by $1500. At first, they were beating the price by $1000. Then the salesman told me to hold on while he checked on something. He came back with the other $500 off. I have never had a better car buying experience.
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Old 06-06-2013, 09:09 AM   #156
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Originally Posted by AdamZ View Post
Oh then Jake Sweeney is a class act for service . Definitely green

I can't comment on Rodgers Chevy Service
Awesome thank you

Quote:
Originally Posted by tcalh1 View Post
Dealership - Larry Puckett Chevrolet in Prattville, Alabama.
Great service department.
The sale couldn't have been easier. They beat a dealership price that was 15 miles away by $1500. At first, they were beating the price by $1000. Then the salesman told me to hold on while he checked on something. He came back with the other $500 off. I have never had a better car buying experience.
Any experience with their service department?
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Old 06-06-2013, 10:02 AM   #157
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Awesome thank you


Any experience with their service department?
Excellent service department.
They have a brand new building. Very friendly people that know their stuff. The last time I took my car in, they fed me breakfast.
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Old 06-07-2013, 08:22 AM   #158
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Originally Posted by crateish View Post
I don't know how to rate Bergey's Chevrolet in PA for this, but they told me that the ONLY tires available for my 2LT RS are the P Zeros they came with.

I asked them about all-season replacements, just out of curiosity. I wasn't really planning to buy from them, because I thought it would be too expensive. I did not expect them to not have an alternative. They wouldn't even acknowledge that they were 'summer tires.'

Weird.

Otherwise, they were fine. They fixed a squeak in my windshield that started happening when it got cold. They've changed my oil successfully.
Been dealing with Bergey's Dealerships all my life...I have purchased over 12 vehicles from them to date. All my vehicles are serviced at their locations as well. I would definitely rate them a "Dealership". Family owned and operated and very friendly. They have fixed every problem that I have ever found and I have never felt over charged or under-appreciated.

As for the tire issue...you're right...they definitely like to stick with stock. I had a Jeep that I wanted to put some Bridgestone Dueler Revos on and their tech looked at me funny when I asked about them. I think they (like most) service centers get better deals on certain tires and that is what they want to push. Anyway long story short, I ordered the tires online and brought them back to him to install. When I came to pick the Jeep up, he said to me..."wow, they are one awesome looking tire" and said to let him know how they work out because he will definitely recommend them to others.
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Old 06-08-2013, 12:45 PM   #159
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Vara Chevrolet in San Antonio, Texas.
I bought some AAC H13 HOD bulbs which ended up melting the plug and harness to where the bulbs connect to. I went there and they said they would repair and replace them at no cost to me (even if it was my fault). I dropped my car off early the next day and I got a quick turn around. They even replaced them for some higher quality plugs! This is my only experience with them but I would definitely go there again.
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Old 06-08-2013, 01:02 PM   #160
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Lou Bachrodt Chev - Pompano Beach
So far very happy with their service - I really value people who will answer email and Jeremy, the serv advisor I was intro'd to on delivery - has been quick to turn around 2 emails I sent him regarding things on my new car that I was not sure of. Also, very quick to sched me for a oil change when I am ready, and promises 30 min turnaround. So far so good.

Patrick - my sales contact - has also been quick to return calls regarding some incoming accessories and paperwork.
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Old 06-08-2013, 03:55 PM   #161
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All american Chebrolet of Odessa
I love my dealership! i went to get my windows tinted yesterday, when i got my car back i noticed they had filled up my gas tank!
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Old 06-09-2013, 07:15 AM   #162
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Loren Berg Chevrolet Newberg, OR I have purchased 3 new vehicles including my Camaro from them over the last 8 years and had them all serviced there, they treat me like family.

Harbor Chevrolet Michigan City, IN Just purchase a 2013 Duramax 3500HD Dually from them trading in a 2500HD Duramax and my '06 Colorado. One of the worst experience ever with a dealer. The salesman agreed to take the 5th wheel hitch out of the old truck for me but later said they couldn't do it without removing the bed. Since he practically begged for a perfect review during the buying process I told him th e hitch was installed without removing the bed, the hardware will come out with removing it. When I left the other day I told him get the hardware and he will get his review.

He called me the next day telling me it would take 3 shop hours to get the hardware off and I would have to pay for it. I said forget your review, I will come take the hardware off myself and it won't take anywhere near 3 hours. I went yesterday morning and had it off in 35 minutes. Had I known the trick and how it was installed, it would have taken less than 5 minutes. I saw him when I went through the showroom when I was leaving. I ignored him since I was pretty pissed about his attempt to extort more money out of me and their lack of effort or know how. I later replied to his follow up e-mail in a pretty negative way. He will get a negative review.
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Old 06-09-2013, 03:42 PM   #163
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Quote:
Originally Posted by Glen e View Post
Lou Bachrodt Chev - Pompano Beach
So far very happy with their service - I really value people who will answer email and Jeremy, the serv advisor I was intro'd to on delivery - has been quick to turn around 2 emails I sent him regarding things on my new car that I was not sure of. Also, very quick to sched me for a oil change when I am ready, and promises 30 min turnaround. So far so good.

Patrick - my sales contact - has also been quick to return calls regarding some incoming accessories and paperwork.
Added
Quote:
Originally Posted by luis550 View Post
All american Chebrolet of Odessa
I love my dealership! i went to get my windows tinted yesterday, when i got my car back i noticed they had filled up my gas tank!
Can you go into more detail?
Quote:
Originally Posted by PSUsupaman View Post
Been dealing with Bergey's Dealerships all my life...I have purchased over 12 vehicles from them to date. All my vehicles are serviced at their locations as well. I would definitely rate them a "Dealership". Family owned and operated and very friendly. They have fixed every problem that I have ever found and I have never felt over charged or under-appreciated.

As for the tire issue...you're right...they definitely like to stick with stock. I had a Jeep that I wanted to put some Bridgestone Dueler Revos on and their tech looked at me funny when I asked about them. I think they (like most) service centers get better deals on certain tires and that is what they want to push. Anyway long story short, I ordered the tires online and brought them back to him to install. When I came to pick the Jeep up, he said to me..."wow, they are one awesome looking tire" and said to let him know how they work out because he will definitely recommend them to others.
Added, thank you much.

Quote:
Originally Posted by tcalh1 View Post
Excellent service department.
They have a brand new building. Very friendly people that know their stuff. The last time I took my car in, they fed me breakfast.
Added
Quote:
Originally Posted by SgtPickles69 View Post
Vara Chevrolet in San Antonio, Texas.
I bought some AAC H13 HOD bulbs which ended up melting the plug and harness to where the bulbs connect to. I went there and they said they would repair and replace them at no cost to me (even if it was my fault). I dropped my car off early the next day and I got a quick turn around. They even replaced them for some higher quality plugs! This is my only experience with them but I would definitely go there again.
added them to the list
Quote:
Originally Posted by CWI View Post
Loren Berg Chevrolet Newberg, OR I have purchased 3 new vehicles including my Camaro from them over the last 8 years and had them all serviced there, they treat me like family.

Harbor Chevrolet Michigan City, IN Just purchase a 2013 Duramax 3500HD Dually from them trading in a 2500HD Duramax and my '06 Colorado. One of the worst experience ever with a dealer. The salesman agreed to take the 5th wheel hitch out of the old truck for me but later said they couldn't do it without removing the bed. Since he practically begged for a perfect review during the buying process I told him th e hitch was installed without removing the bed, the hardware will come out with removing it. When I left the other day I told him get the hardware and he will get his review.

He called me the next day telling me it would take 3 shop hours to get the hardware off and I would have to pay for it. I said forget your review, I will come take the hardware off myself and it won't take anywhere near 3 hours. I went yesterday morning and had it off in 35 minutes. Had I known the trick and how it was installed, it would have taken less than 5 minutes. I saw him when I went through the showroom when I was leaving. I ignored him since I was pretty pissed about his attempt to extort more money out of me and their lack of effort or know how. I later replied to his follow up e-mail in a pretty negative way. He will get a negative review.
Added them to the list, thanks for the detailed post


sorry I fell a bit behind on this guys - kind of going through some crap so aren't on as much as I'd like to be.
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Old 06-12-2013, 10:49 PM   #164
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Pellegrino Chevrolet Westville,NJ

Had a front end vibration at highway speed in my 2008 Malibu so I took it in for service. Was told it was fixed. It wasn't. Took the car back and they looked at it again. Told me it was tires. So I put 2 new tires on the front. Still had the vibration, so I took it back. The service rep told me I must have gotten a bad set of tires so I replaced them again. Still not fixed. This time I was told it was a bad lot of tires. So I upgraded from the stock Michelins to Yokohamas. Still not fixed. So the service rep takes the wheels and tires from another Malibu they had on the lot and has them put on my car. We go for a ride and the vibration is still there. At first he says he can't feel it, so I go a bit faster (80ish) and then he felt it and tells me that it is normal. At that point I had enough. Not only did i put out alot of money in tires, they wouldn't give me a loaner!!! I took the car to Mall Chevy in Cherry Hill, NJ. I took the service manager for a ride and he noticed it right away. He insisted I leave the car there and got me a loaner. I told him i was going on vacation and would be back in a week. He told me to keep the loaner as long as I needed and to pick up my car when I got back from vacation. They tore the front end apart and replaced the front axels and cv joints, ball joints and some other suspension components. $2200 job all covered under warranty.
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Old 06-12-2013, 11:03 PM   #165
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Champion Chevrolet, Reno, NV
I have not bought from them and do not plan on returning to their lot thanks to bad experinces the two times I did visit. The first time I was with my mom and Uncle who were car shopping. My mom asked for them to unlock a vehicle so she could look at the interior and they refused. The second time on their lot I was shopping for my first brand new vehicle. I test drove a couple vehicles, discussed numbers on one, and ultimately left my contact information as the car was a serious consideration. I ended up buying a Saturn, however, and later that afternoon the salesman from Champion called to touch base. When I informed him that I had purchased the Saturn, he actually began to insult me for my decision... Saying how stupid/uneducated of a choice I had made, I didn't know anything about cars, etc etc. the salesman was so rude (and I was told he was the best/head sales guy) that I still have a bad taste in my mouth.

Michael Hohl GM, Carson City, NV
This is where I purchased my Camaro from. They have been very good to me so far... Fair on price for my purchase and trade in, and also quick to answer any requests/questions that I've had in the year since.
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Old 06-13-2013, 02:10 PM   #166
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Originally Posted by 20131LS View Post
Pellegrino Chevrolet Westville,NJ

Had a front end vibration at highway speed in my 2008 Malibu so I took it in for service. Was told it was fixed. It wasn't. Took the car back and they looked at it again. Told me it was tires. So I put 2 new tires on the front. Still had the vibration, so I took it back. The service rep told me I must have gotten a bad set of tires so I replaced them again. Still not fixed. This time I was told it was a bad lot of tires. So I upgraded from the stock Michelins to Yokohamas. Still not fixed. So the service rep takes the wheels and tires from another Malibu they had on the lot and has them put on my car. We go for a ride and the vibration is still there. At first he says he can't feel it, so I go a bit faster (80ish) and then he felt it and tells me that it is normal. At that point I had enough. Not only did i put out alot of money in tires, they wouldn't give me a loaner!!! I took the car to Mall Chevy in Cherry Hill, NJ. I took the service manager for a ride and he noticed it right away. He insisted I leave the car there and got me a loaner. I told him i was going on vacation and would be back in a week. He told me to keep the loaner as long as I needed and to pick up my car when I got back from vacation. They tore the front end apart and replaced the front axels and cv joints, ball joints and some other suspension components. $2200 job all covered under warranty.
Added them to the OP thanks


Quote:
Originally Posted by Mersades View Post
Champion Chevrolet, Reno, NV
I have not bought from them and do not plan on returning to their lot thanks to bad experinces the two times I did visit. The first time I was with my mom and Uncle who were car shopping. My mom asked for them to unlock a vehicle so she could look at the interior and they refused. The second time on their lot I was shopping for my first brand new vehicle. I test drove a couple vehicles, discussed numbers on one, and ultimately left my contact information as the car was a serious consideration. I ended up buying a Saturn, however, and later that afternoon the salesman from Champion called to touch base. When I informed him that I had purchased the Saturn, he actually began to insult me for my decision... Saying how stupid/uneducated of a choice I had made, I didn't know anything about cars, etc etc. the salesman was so rude (and I was told he was the best/head sales guy) that I still have a bad taste in my mouth.

Michael Hohl GM, Carson City, NV
This is where I purchased my Camaro from. They have been very good to me so far... Fair on price for my purchase and trade in, and also quick to answer any requests/questions that I've had in the year since.
Added them to the OP, but on a side note - have you had any dealings with their service departments?
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Old 06-13-2013, 04:12 PM   #167
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Washington State:
Renton - Good Chevrolet - Sales was decent in 2004 when I bought my 'burb. Service department liked pushing unneeded service. They will also call you the day after service offering you a free oil change if you come in and fill out the dealer service survey in front of them and give them great marks.

Auburn - Auburn Chevrolet - Sales people were decent and knowledgeable. Service department is obsessed with their dealer survey. Only agreed to get me in on a rush if I would rate them excellant on their service survey, I haven't gone back, and gave them poor marks for customer service since I felt extorted to get my car serviced.

Sumner - Sunset Chevrolet - Sales people were decent and knowledgeable, they visit and promote C5. They suggested I look through the site and see how good the Camaros were from other owners. They do offer lifetime oil changes with purchase of a vehicle.

Federal Way - Jet Chevrolet - Talked to young sales guy, seemed only interested in the sale. Made up stuff since he didn't know anything about the Camaro. I didn't stay long.

Puyallup - Puyallup Chevrolet - Sales depends on the person. Some are quite knowledgeable, but I got routed to someone who didn't know squat on the Camaro. Since I was a repeat customer, I didn't have to deal with him except for paperwork. Service has been good so far. I have added some GM accesories to my car and an oil change. I will go back again. So far, they haven't pushed any unneeded service or called to bug me looking for a good review on the service surveys.
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Old 06-13-2013, 11:33 PM   #168
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Added them to the OP, but on a side note - have you had any dealings with their service departments?
Not yet (car has given me no reason to, thankfully) but I may be in the near future for a spoiler and to check my door weather stripping. I will add my experience to this thread once that has been addressed.
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Old 06-13-2013, 11:58 PM   #169
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findlay chevrolet in las vegas is awesome, however bozarth and fairway are complete idiots and have no idea what they are talking about. findlay helped me out and they really knew what they were talking about and doing
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Old 06-14-2013, 09:48 AM   #170
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Stealership - Chuck Nash Chevrolet in San Marcos, Texas

http://www.camaro5.com/forums/showthread.php?t=301726

They blew the motor in my car up from a botched cam/lifter install and don't want to replace my engine or pistons.
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Old 06-14-2013, 10:24 AM   #171
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Washington State:
Renton - Good Chevrolet - Sales was decent in 2004 when I bought my 'burb. Service department liked pushing unneeded service. They will also call you the day after service offering you a free oil change if you come in and fill out the dealer service survey in front of them and give them great marks.

Auburn - Auburn Chevrolet - Sales people were decent and knowledgeable. Service department is obsessed with their dealer survey. Only agreed to get me in on a rush if I would rate them excellant on their service survey, I haven't gone back, and gave them poor marks for customer service since I felt extorted to get my car serviced.

Sumner - Sunset Chevrolet - Sales people were decent and knowledgeable, they visit and promote C5. They suggested I look through the site and see how good the Camaros were from other owners. They do offer lifetime oil changes with purchase of a vehicle.

Federal Way - Jet Chevrolet - Talked to young sales guy, seemed only interested in the sale. Made up stuff since he didn't know anything about the Camaro. I didn't stay long.

Puyallup - Puyallup Chevrolet - Sales depends on the person. Some are quite knowledgeable, but I got routed to someone who didn't know squat on the Camaro. Since I was a repeat customer, I didn't have to deal with him except for paperwork. Service has been good so far. I have added some GM accesories to my car and an oil change. I will go back again. So far, they haven't pushed any unneeded service or called to bug me looking for a good review on the service surveys.
Added them to the OP, can you check to make sure I labeled them correctly? You didn't specify so I went off of what impression the reviews gave me.
Quote:
Originally Posted by jake2212 View Post
findlay chevrolet in las vegas is awesome, however bozarth and fairway are complete idiots and have no idea what they are talking about. findlay helped me out and they really knew what they were talking about and doing
Can you go into more detail?

Quote:
Originally Posted by Nutro View Post
Stealership - Chuck Nash Chevrolet in San Marcos, Texas

http://www.camaro5.com/forums/showthread.php?t=301726

They blew the motor in my car up from a botched cam/lifter install and don't want to replace my engine or pistons.
lol - definitely adding them man. Any luck on getting a new motor?
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Old 06-14-2013, 01:07 PM   #172
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findlay,fairway and bozarth in las vegas

sure. for starters I, a 19 year old boy knew more about my car than the techs at fairway. they tried telling me that i needed to replace my radiator as well as my condenser when i went in to get a new condenser put in. also, apparently my car is "too heavily modded for warranty work." so i went to bozarth and they pretty much treated me horribly. it was as if they didn't want me there and the tech was rude to me the whole time i was talking to him. terrible service and i will never go back again. findlay on the other hand is the only dealer i will go to here in las vegas. their service techs are very friendly and know what they are talking about. i ended up talking to the service manager for a good 1 hr the other week about cars in general. when they put my new condenser in they did it pretty quick and it was a painless experience, i actually kind of enjoyed it.
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Old 06-14-2013, 05:16 PM   #173
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I'll try again

Bankston Chevy woudn't deal at all and wanted about 2.5k over MSRP for the car I wanted. On top of it they were trying to low ball me on my trade in by about 2.5k saying something about they couldn't warranty the car because it had rims that weren't factory even though the rims were on it from the original dealership with the factory warranty. I told them this and they said to bad. Overall they made me feel like I was bothering them by being there so I left.

Moritz Chevy I had several issues with their Maint dept trying to charge me for warranty work and when I took my girl there to look at cars the salesman was very pushy and lied about numerous things about the cars and financing options that would be available. I just let the guy talk while I listened to him try to BS us then we left.

This applies to all so no need to list it three times.

http://www.classicchevrolet.com/ DFW Texas
http://www.brucelowriechevrolet.com/ DFW Texas
http://www.billynavarreauto.com/ Lake Charles Louisiana

All three made me feel at home answered all my questions and were truthful to me even if it wasn't what I wanted to hear. They definitely made it apparent they wanted my buisness and were willing to work with me to get it. I have no bad things to say about any of them.


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Old 06-14-2013, 05:36 PM   #174
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Fremont Chevrolet is Awesome! Customer service is TOP NOTCH!!!

Courtesy Chevrolet in San Jose... Sucks! Went to buy my Camaro...they totally ignored me. Thought I was a punk. Even told one of the guys I was looking to buy a Camaro Today! They said...someone will be with you...after 30 minutes I walked out...went to Fremont...they took care of me.

Two weeks later...went with my GF to buy a Tahoe...same thing...she was ready to drop 50K on a Tahoe! Again went to Fremont Chevrolet bought one that day. If courtesy was professional and courteous ...they would have had 100K in sales.


Update: went back to Courtesy today...just about 3 years later. They were super nice to me and paid for changing out my damaged Speed sensor wire. They said it was under warranty. Wow...didn't expect that...my car is modes with a tune and two weeks over my 3 year 36K warranty. They've changed. I would now say Courtesy Chevrolet is Ok!
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Last edited by BRAVO 2SS; 06-19-2013 at 10:10 PM. Reason: Update on Courtesy Info
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Old 06-14-2013, 07:34 PM   #175
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Quote:
Originally Posted by Glen e View Post
Lou Bachrodt Chev - Pompano Beach
So far very happy with their service - I really value people who will answer email and Jeremy, the serv advisor I was intro'd to on delivery - has been quick to turn around 2 emails I sent him regarding things on my new car that I was not sure of. Also, very quick to sched me for a oil change when I am ready, and promises 30 min turnaround. So far so good.

Patrick - my sales contact - has also been quick to return calls regarding some incoming accessories and paperwork.
I am glad that you are having a good experience at Lou Bachrodt Chev - Pompano Beach. As a fellow Camaro owner who used to go to Lou Bachrodt Chevy - Coconut Creek; I would suggest that you stay as far away as you can from their service department.

On a good note, we should add Ed Morse Chevy in Sawgrass to the list of good dealerships as they have done everything they could to help me with my services unlike some *************** from Lou Bachrodt Coconut Creek. Also, When Ed Morse told me that it will take 1 hour, I usually got the car back within 50 minutes. At Lou Bachrodt I was told I would get my car back in 3 days, when in reality I got it back in 2 weeks. Dealing with Lou Bachrodt has left me with a sour taste in my mouth.
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