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Old 06-04-2013, 03:45 PM   #1
Jonster
 
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My wind noise documented

Today was the first day I decided to officially call GM and get my car documented for "wind noise in the rear of top". I was told by 3 dealers that there is no official "fix" and they it would be basically adjustments and then tested.

This lead me to call GM and say "the dealers say there is no official fix, so why would I want them ripping apart the hood not knowing how to fix it?" They have looked up all the TSB's which may apply or fixes and so far nothing.

I will update you on how this goes...
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Old 06-06-2013, 06:53 AM   #2
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So turns out they said a level 2 technician would be assisting me in my issue...no call for 2 days. This is starting out great.
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Old 06-06-2013, 07:33 AM   #3
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Old 06-06-2013, 05:16 PM   #4
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Quote:
Originally Posted by Jonster View Post
Today was the first day I decided to officially call GM and get my car documented for "wind noise in the rear of top". I was told by 3 dealers that there is no official "fix" and they it would be basically adjustments and then tested.

This lead me to call GM and say "the dealers say there is no official fix, so why would I want them ripping apart the hood not knowing how to fix it?" They have looked up all the TSB's which may apply or fixes and so far nothing.

I will update you on how this goes...
Hello Jonster,

I'd like to look into this for you. Send me a message so I can see if you have a GM case established with us for your concerns!

Appreciate it,

William R.
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Old 06-11-2013, 02:23 AM   #5
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How'd it tun out? I got window squeaks over bumps I would love to get rid off
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Old 06-15-2013, 04:27 PM   #6
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i went on vacation for a week...got back yesterday. I will give them a call tomorrow and update
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Old 06-15-2013, 04:32 PM   #7
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Old 06-17-2013, 11:04 AM   #8
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Called and they said I would get a call back later from a rep...
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Old 06-17-2013, 11:21 AM   #9
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IIRC, there is a TSB on wind noise, I don't know if it will apply to your situation but you might have your service rep check again.
One thing to keep in mind is these are soft-top convertibles and there will always be some type of wind noise, especially at highway speeds.
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Old 06-17-2013, 11:42 AM   #10
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IIRC, there is a TSB on wind noise, I don't know if it will apply to your situation but you might have your service rep check again.
One thing to keep in mind is these are soft-top convertibles and there will always be some type of wind noise, especially at highway speeds.
Yeah I figured there would be wind noise, but is it suppose to be significantly stronger on the passenger side?
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Old 06-17-2013, 12:13 PM   #11
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Yeah I figured there would be wind noise, but is it suppose to be significantly stronger on the passenger side?
Yeah, sounds like you may qualify for the wind noise TSB.. Have the service rep look for TSB's that go back to 2011 model that may not show up if he's only looking at 2012
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Old 06-18-2013, 07:29 AM   #12
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They never called me back...this is getting a little frustrating. I will ask them to look up the specific TSB instead of the one "for my year". Maybe that will get me somewhere.
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Old 06-18-2013, 10:38 AM   #13
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Quote:
Originally Posted by Jonster View Post
Today was the first day I decided to officially call GM and get my car documented for "wind noise in the rear of top". I was told by 3 dealers that there is no official "fix" and they it would be basically adjustments and then tested.

This lead me to call GM and say "the dealers say there is no official fix, so why would I want them ripping apart the hood not knowing how to fix it?" They have looked up all the TSB's which may apply or fixes and so far nothing.

I will update you on how this goes...
Hello jonster,

Sorry to hear about your wind noise you are speaking of. You mentioned that you called GM and have not received a call back yet. I will look into this situation further for you. Were you issued a case number or service request number "SR"? If so, please provide that. If not, provide me with your VIN, current mileage, full name, address and phone number.

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Old 06-18-2013, 10:53 AM   #14
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How'd it tun out? I got window squeaks over bumps I would love to get rid off
Give this a shot, it eliminated 90% of the bad squeaks I was getting (actually sounded a lot more like rattling) recently. I still have a very subtle squeak of the top mechanism but its not very noticeable.. anyway! Start to lower the top by letting it retract about a foot from the windshield header and stop. Get out and take a look at the back, you should now be able to see into the well. There are two bump stops on either side of the car, in slightly differently locations and slightly different shape, but they are right at the top by the trunk where the back of the top rests against the body of the car. Put a dab of grease on each... problem solved
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Old 06-18-2013, 02:20 PM   #15
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Got a call from a rep today and she is contacting my dealership to get the full understanding of their knowledge on what is going on. She is going to contact me back with action steps.
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Old 06-18-2013, 03:17 PM   #16
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Got a call from a rep today and she is contacting my dealership to get the full understanding of their knowledge on what is going on. She is going to contact me back with action steps.

That's good news Jonster, be sure to keep us updated and if there may be anything we could help out with along the process.

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Old 06-19-2013, 07:25 AM   #17
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I was told to take it back to the dealership and see if they can get an actual plan to solve it. It's not looking good though :(
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Old 06-19-2013, 10:31 AM   #18
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I was told to take it back to the dealership and see if they can get an actual plan to solve it. It's not looking good though :(
Hello Again,

These things are at times a little more difficult to pinpoint Jonster, but taking to a dealer is the best place to get the issue resolved. I understand your concern but hang in there, you're taking the right steps to get your issue resolved.

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