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Old 06-16-2013, 09:38 PM   #273
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Originally Posted by Nutro View Post
Yeah the service manager Jimmy told me that on Monday he is going to start the car and test drive it. I have a phone call with the GM executive at 10AM Monday.
Im gonna laugh at those idiots when it blows... if the pistons have any craks in them shouldnt take long to find out...

I do know that there is a 2012 2ss is at classic chevy in grapevine..
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Old 06-16-2013, 09:39 PM   #274
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He didn't misrepresent himself but I thought he was the boss as I had been dealing with the Asst. Service Manager and I assumed he was the higher up. I was sent to him when I was unhappy so I thought...

And I can assure everyone here that my story is 100% accurate. Many folks on here know me and know I'm a straight-shootin' no BS kind of guy.

I really was STUNNED when the foreman told me the pistons wouldn't be replaced while we were standing there looking at the damage.

Oh and by the way. While I was there in the shop. My parts that I spent GOOD money on and/or had painted Synergy Green:

1LE oil separator
RX Catch can
Vmax Throttle body
CAI Intake

Were LYING on the shop floor with other parts laying on top of them and oil/coolant on and around them. So I'm sure I'll have to have those repainted.

Those parts should have been taken better care of.
This dealer is garbage. They have no respect for their customer's property.

Michael
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Old 06-16-2013, 09:46 PM   #275
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Are u still paying payments to a lender... if so id let them know whats going on to see if they are happy with whats going on..
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Old 06-16-2013, 09:47 PM   #276
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Originally Posted by nyrfan View Post
I don't disagree, in fact I said that earlier in the thread. My point is GM has very little if any culpability here.




Sent from my 2SS/RS
This is true. The dealer screwed up the engine, and based on the contracts they have for doing warranty work, is probably responsible for properly repairing it at their expense, which they obviously are not willing to do.

At a minimum, the pistons should have been taken out, cleaned, and inspected for cracks.

Michael
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Old 06-16-2013, 10:37 PM   #277
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Originally Posted by Michael2000 View Post
This is true. The dealer screwed up the engine, and based on the contracts they have for doing warranty work, is probably responsible for properly repairing it at their expense, which they obviously are not willing to do.

At a minimum, the pistons should have been taken out, cleaned, and inspected for cracks.

Michael
Sounds like he would settle for new pistons now but they already put it back together. That would be the way to go you would get new rings and hopefully all new gaskets/seals, everything cleaned internally because you know a bunch of crap got down in the cylinders. That's the way I would fix it.

But in the beginning he was screaming he wanted a whole new engine kind of threw a wrench in the works.
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Old 06-16-2013, 10:42 PM   #278
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Sounds like he would settle for new pistons now but they already put it back together. That would be the way to go you would get new rings and hopefully all new gaskets/seals, everything cleaned internally because you know a bunch of crap got down in the cylinders. That's the way I would fix it.

But in the beginning he was screaming he wanted a whole new engine kind of threw a wrench in the works.
Actually the first words out of my mouth when we saw the pistons were damaged was "So you ordered new pistons along with the valves, hopefully" ad the shop foreman said the damage was cosmetic. I tried a couple more times but they have the valves overnighted and fixed the next day before anything else could happen.
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Old 06-16-2013, 11:16 PM   #279
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Actually the first words out of my mouth when we saw the pistons were damaged was "So you ordered new pistons along with the valves, hopefully" ad the shop foreman said the damage was cosmetic. I tried a couple more times but they have the valves overnighted and fixed the next day before anything else could happen.
How the hell would he know? I'm sorry, is this "Shop Foreman" also a piston engineer? Obviously, the valve contact is going put stress risers in the pistons where they hit. It sounds like he is at about the same mental capacity as the guy who put the cam chain on the wrong sprocket.

It called, "Let's get the guy out the door, and if it blows up, 'oh, well'."

I would file complaints with your state's automotive repair board, and BBB.

Michael
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Old 06-17-2013, 12:12 AM   #280
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I took this from the Chevy Warranty Section.

Covered for 3 years/36,000 Miles
GM is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. To help keep things in proper working order, Chevrolet will warrant each 2012 model year Chevrolet passenger car, light-duty truck, crossover or van for 3 years or 36,000 miles (whichever comes first; see dealer for details) with no deductible, from the original in-service date of the vehicle, for warrantable repairs that are required as a result of defects due to material and/or workmanship to the powertrain components.

Not your dealer .
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Old 06-17-2013, 12:18 AM   #281
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Originally Posted by JEFF75645 View Post
I took this from the Chevy Warranty Section.

Covered for 3 years/36,000 Miles
GM is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. To help keep things in proper working order, Chevrolet will warrant each 2012 model year Chevrolet passenger car, light-duty truck, crossover or van for 3 years or 36,000 miles (whichever comes first; see dealer for details) with no deductible, from the original in-service date of the vehicle, for warrantable repairs that are required as a result of defects due to material and/or workmanship to the powertrain components.

Not your dealer .
Wouldn't that be the "workmanship" part?

Poor workmanship on their part causing issues.
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Old 06-17-2013, 12:20 AM   #282
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Exactly
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Old 06-17-2013, 12:30 AM   #283
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If you don't get a new motor then demand that a master mechanic rebuild your motor and ask for proof of credentials. The block is still good, just need a top end rebuild.
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Old 06-17-2013, 01:23 AM   #284
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I'm a very open minded fellow and I always go into all situations without bias...but I don't see how anyone can spin this in favor of the dealership. The customer brings in a car without piston damage. Dealer causes piston damage. Dealer does not repair said damage.

I don't see how in any way the dealer can be right in this. Absolutely ridiculous.
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Old 06-17-2013, 01:36 AM   #285
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I'll be down to throw down some money for a lawyer. If we get 200 people to throw down $100, I'm sure 20k can get a decent lawyer and a professional shop to do a quick tear down to document the damage and appear in court as a professional witness.
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Old 06-17-2013, 07:22 AM   #286
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Are u still paying payments to a lender... if so id let them know whats going on to see if they are happy with whats going on..
the lender doesn't care.
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Old 06-17-2013, 07:45 AM   #287
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Good luck with the meeting today.
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Old 06-17-2013, 08:41 AM   #288
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In the McDonald's case the franchisee was following corporate guidelines as per how hot the coffee had to be, so it's not the same.

FWIW, everyone uses that McDonald's case as an example of a ridiculous jury award, but it really wasn't. If you read the whole thing... and not just go by what you hear on the news... the award was pretty much justified. McDonald's had been warned numerous times that its coffee was stupid hot yet didn't do anything about it. And that wasn't the first time they had been sued over it. The jury felt the needed to send a message.

Sorry for the off topic. Now back to bashing Chuck Nash and/or Nutro...
Well said! I studied this case for my degree. McDonalds used to make their coffee that hot because they found that they could squeeze out more cups of coffee per pot. Therefore they were doing this for profit and not as an arbitrary temperature setting. Was a real interesting case actually... lol
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Old 06-17-2013, 09:00 AM   #289
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Hope you getting a new ZL1 today for all the pain and suffering!
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