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Old 06-17-2013, 06:14 PM   #1
KylePickard
 
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Magnuson 2300 Supercharger

Really disappointed right now with Magnuson. I bought a 2300 supercharger from them about a month ago. Put it on and four days later the seal on the supercharger is leaking. So my shop pulled it off and Magnuson created a return label to have it sent back so they could do the necessary repairs. The supercharger was sent out on June 5, 2013 and it still hasn't been delivered a week and a half later when it was a next day delivery. So I gave Magnuson the benefit of the doubt and figured UPS lost it. UPS wouldn't give me any information since Magnuson created the label. So I call up Magnuson and the response I get from the sales manager is, "What are you worried about it shows it is in transit. " I explained to her it was a next day delivery that was sent over a week ago and that since they were the ones who created the label they needed to contact UPS for more information, and her next response almost knocked me off my feet. She said, "and what do you like me to do about that." Apparently 7400 dollars of missing in action product is pocket change to the people over at Magnuson. I went with Magnuson because of all the good things I have heard about them but to my discovery there customer service is far below par and what they make it out to seem. No body over there wants to give me any support in finding my lost supercharger and I wouldn't recommend anyone doing business with them.
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Old 06-17-2013, 06:40 PM   #2
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I'm surprised the sales manager for such a well known and well respected company would speak that way. But the weird thing to me is that the sales manager is handling this at all. Shouldn't it have been a claims or warranty thing? Why would sales be handling that? Are there any updates on the UPS site? Maybe there is some delay for some reason.
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Old 06-17-2013, 06:44 PM   #3
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Nope I spoke with UPS and they have no idea where its at but they need Magnuson to contact them and thats no happening either.
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Old 06-17-2013, 07:53 PM   #4
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Try going to a UPS store and talking to a real person face to face. I have been able to explain my situation to them before and they somewhat unwillingly helped me out in the end. It's obvious that you have a real problem. Maybe a human being will have mercy on you.

Aside from that... that sucks man. Keep after Maggie. You'll eventually get them to deal with it.
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Old 06-18-2013, 12:59 AM   #5
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Call Magnuson and ask for Craig in customer service, or David Gonzales. Both are top notch and should be able to take care of you.
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Old 06-18-2013, 02:52 AM   #6
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Is their ticket but your product. I would told her I don't care what you do as long as I have a supercharger here or money refund in two days or a dang good excuse.
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Old 06-18-2013, 11:39 AM   #7
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Dont goto a UPS store, these people are not part of UPS. GOTO the actual UPS branch in your area
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Old 06-18-2013, 11:54 AM   #8
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Maybe not, but it took one phone call from them to ups to get my package located and re-routed.
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Old 06-18-2013, 12:05 PM   #9
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Good luck getting a "next day" shipping on a product of that size and weight. You were Naive to think that to be true. it didn't get "lost" it either wasn't shipped or you just hadn't received it yet.
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Old 06-18-2013, 12:07 PM   #10
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Old 06-18-2013, 09:57 PM   #11
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Spoke with magnuson and ups again today. It has been now confirmed the supercharger is lost. Magnuson apparently has a policy that they will not give me a new supercharger until I fork over another 7 grand in the mean time ups has about a two month process they go through for lost products. Is there any legal laws that say magnuson has to back there product or when something is lost that they should be responsible for getting a replacement when they were the ones who created the label and insured the package?
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Old 06-18-2013, 10:17 PM   #12
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Well I know what supercharger I'm not buying...
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Old 06-19-2013, 03:59 AM   #13
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Quote:
Originally Posted by KylePickard View Post
Spoke with magnuson and ups again today. It has been now confirmed the supercharger is lost. Magnuson apparently has a policy that they will not give me a new supercharger until I fork over another 7 grand in the mean time ups has about a two month process they go through for lost products. Is there any legal laws that say magnuson has to back there product or when something is lost that they should be responsible for getting a replacement when they were the ones who created the label and insured the package?
If it truly is lost then the problem is with UPS, not Magnuson. Magnuson should not have to fork over any more money. UPS is the responsible part...UPS should be the one to reimburse you for your product. I know you are angry with Magnuson. But they did nothing wrong outside of the manager being rude to you. UPS lost your supercharger. As I understand it, there may have been insurance taken out on the shipped item. UPS offers that insurance on expensive items. Let them go through their process and see what happens. It sucks but there is really nothing else you can do but wait.
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Old 06-19-2013, 04:26 AM   #14
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If it truly is lost then the problem is with UPS, not Magnuson. Magnuson should not have to fork over any more money. UPS is the responsible part...UPS should be the one to reimburse you for your product. I know you are angry with Magnuson. But they did nothing wrong outside of the manager being rude to you. UPS lost your supercharger. As I understand it, there may have been insurance taken out on the shipped item. UPS offers that insurance on expensive items. Let them go through their process and see what happens. It sucks but there is really nothing else you can do but wait.
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Old 06-19-2013, 07:45 AM   #15
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What a pain in the butt!! UPS is the problem here. Sorry but your anger is directed at the wrong party. Hopefully it was insured to cover the replacement but either way I think you're stuck waiting for the full process. Good luck!
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Old 06-19-2013, 07:49 AM   #16
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Quote:
Originally Posted by KylePickard View Post
Spoke with magnuson and ups again today. It has been now confirmed the supercharger is lost. Magnuson apparently has a policy that they will not give me a new supercharger until I fork over another 7 grand in the mean time ups has about a two month process they go through for lost products. Is there any legal laws that say magnuson has to back there product or when something is lost that they should be responsible for getting a replacement when they were the ones who created the label and insured the package?
Man that sucks!! How does UPS lose a SUPERCHARGER? I can just see me coming home expecting a small part for my car like a PTB, then when I actually get there they have a supercharger sitting at my doorstep just Bc the UPS driver assumed it was mine Bc he knows I constantly order car parts?
As surprised as I would be, I would still contact UPS about the mistake.
That's a tough break bro. I hope they work things out fast.
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Old 06-19-2013, 10:42 AM   #17
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I agree 100% Magnason is outstanding with there customer service and UPS is the responsible party.
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Old 06-19-2013, 11:05 AM   #18
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My company ships high-dollar transmissions and parts all over the world. If we commission the shipment (i.e. UPS bill comes to us), if something happens we take care of the customer first, then file a claim with UPS to get our company reimbursed. Obviously UPS is the cause of the issue, but the customer shouldn't have to suffer for it.

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Old 06-19-2013, 11:21 AM   #19
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For sure it is UPS fault. And I almost certain you have to go through the two month process to find your shipment.

But to have another supercharger, depends on the shipment insurance policy and how much it was covered in case of lost or damaged shipment. Either way Magnouson must file the claim as the shipping contract is between them and UPS.

You run after Magnouson > Magnouson run after UPS.
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Old 06-19-2013, 11:23 AM   #20
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This sucks, sorry to hear about it.
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Old 06-19-2013, 11:27 AM   #21
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Try to a do a chargeback on your credit card. Magnuson paid for the shipping, UPS messed up. None of this has to do with you, so why are they able to hold onto seven thousand dollars because they feel like it?
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Old 06-19-2013, 11:33 AM   #22
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Quote:
Originally Posted by KylePickard View Post
Really disappointed right now with Magnuson. I bought a 2300 supercharger from them about a month ago. Put it on and four days later the seal on the supercharger is leaking. So my shop pulled it off and Magnuson created a return label to have it sent back so they could do the necessary repairs. The supercharger was sent out on June 5, 2013 and it still hasn't been delivered a week and a half later when it was a next day delivery. So I gave Magnuson the benefit of the doubt and figured UPS lost it. UPS wouldn't give me any information since Magnuson created the label. So I call up Magnuson and the response I get from the sales manager is, "What are you worried about it shows it is in transit. " I explained to her it was a next day delivery that was sent over a week ago and that since they were the ones who created the label they needed to contact UPS for more information, and her next response almost knocked me off my feet. She said, "and what do you like me to do about that." Apparently 7400 dollars of missing in action product is pocket change to the people over at Magnuson. I went with Magnuson because of all the good things I have heard about them but to my discovery there customer service is far below par and what they make it out to seem. No body over there wants to give me any support in finding my lost supercharger and I wouldn't recommend anyone doing business with them.
First off im deeply sorry to hear about you bad luck with this magnuson supercharger! I understand when folks throw choices of wording out there that you dont like it gets you all steamed up however I can also say as im sure you already know thats a way to get them to say oh well try calling back.
I am a Former UPS driver as of a few years ago the best thing to do is Call Magnuson and be cool as soon as someone answers say I need a manager when the next person gets on the phone ask if they are a manager keep asking until you get one tell them you sent the SC back through UPS ( next day ) there company wrote the paper work up therefore they need to contact UPS to find this product. Its not lost for good. UPS scans everything as it gets on the truck and as it is taken off a truck. IT may still be at the hub. With magnuson getting the info to UPS in half a second UPS can tell where it is make a phone call and verify.

Dont mess with folks who work the phone or customer service ask for a manager ( and keep calm ) I learned that the hard way lol


btw magnuson cant keep that tracking number from you as you paid for it so if they dont want to hand it over I would nicely ask for a refund or a new supercharger.
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Old 06-19-2013, 11:36 AM   #23
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Try to a do a chargeback on your credit card. Magnuson paid for the shipping, UPS messed up. None of this has to do with you, so why are they able to hold onto seven thousand dollars because they feel like it?
I too would try and dispute the charge.
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Old 06-19-2013, 11:50 AM   #24
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My company ships high-dollar transmissions and parts all over the world. If we commission the shipment (i.e. UPS bill comes to us), if something happens we take care of the customer first, then file a claim with UPS to get our company reimbursed. Obviously UPS is the cause of the issue, but the customer shouldn't have to suffer for it.

My $.02
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Old 06-19-2013, 01:22 PM   #25
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First off im deeply sorry to hear about you bad luck with this magnuson supercharger! I understand when folks throw choices of wording out there that you dont like it gets you all steamed up however I can also say as im sure you already know thats a way to get them to say oh well try calling back.
I am a Former UPS driver as of a few years ago the best thing to do is Call Magnuson and be cool as soon as someone answers say I need a manager when the next person gets on the phone ask if they are a manager keep asking until you get one tell them you sent the SC back through UPS ( next day ) there company wrote the paper work up therefore they need to contact UPS to find this product. Its not lost for good. UPS scans everything as it gets on the truck and as it is taken off a truck. IT may still be at the hub. With magnuson getting the info to UPS in half a second UPS can tell where it is make a phone call and verify.

Dont mess with folks who work the phone or customer service ask for a manager ( and keep calm ) I learned that the hard way lol


btw magnuson cant keep that tracking number from you as you paid for it so if they dont want to hand it over I would nicely ask for a refund or a new supercharger.
^^ this was exactly my thoughts! I don't work for Ups but I have been in retail Management for 25 years. I would have hung up on the irresponsible lady that couldn't take care of the situation and immediately got in contact with a supervisor.
I would agree to start off calm, but when push comes to shove, calm don't always work! You have to demand someone trace it down. It was too expensive to just wait and see. Like that lady said, "it's showing in transit"?
Duh it was suppose to be next DAY!
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