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Old 06-17-2013, 06:14 PM   #1
KylePickard
 
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Magnuson 2300 Supercharger

Really disappointed right now with Magnuson. I bought a 2300 supercharger from them about a month ago. Put it on and four days later the seal on the supercharger is leaking. So my shop pulled it off and Magnuson created a return label to have it sent back so they could do the necessary repairs. The supercharger was sent out on June 5, 2013 and it still hasn't been delivered a week and a half later when it was a next day delivery. So I gave Magnuson the benefit of the doubt and figured UPS lost it. UPS wouldn't give me any information since Magnuson created the label. So I call up Magnuson and the response I get from the sales manager is, "What are you worried about it shows it is in transit. " I explained to her it was a next day delivery that was sent over a week ago and that since they were the ones who created the label they needed to contact UPS for more information, and her next response almost knocked me off my feet. She said, "and what do you like me to do about that." Apparently 7400 dollars of missing in action product is pocket change to the people over at Magnuson. I went with Magnuson because of all the good things I have heard about them but to my discovery there customer service is far below par and what they make it out to seem. No body over there wants to give me any support in finding my lost supercharger and I wouldn't recommend anyone doing business with them.
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Old 06-17-2013, 06:40 PM   #2
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I'm surprised the sales manager for such a well known and well respected company would speak that way. But the weird thing to me is that the sales manager is handling this at all. Shouldn't it have been a claims or warranty thing? Why would sales be handling that? Are there any updates on the UPS site? Maybe there is some delay for some reason.
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Old 06-17-2013, 06:44 PM   #3
KylePickard
 
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Nope I spoke with UPS and they have no idea where its at but they need Magnuson to contact them and thats no happening either.
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Old 06-17-2013, 07:53 PM   #4
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Try going to a UPS store and talking to a real person face to face. I have been able to explain my situation to them before and they somewhat unwillingly helped me out in the end. It's obvious that you have a real problem. Maybe a human being will have mercy on you.

Aside from that... that sucks man. Keep after Maggie. You'll eventually get them to deal with it.
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Old 06-18-2013, 12:59 AM   #5
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Call Magnuson and ask for Craig in customer service, or David Gonzales. Both are top notch and should be able to take care of you.
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Old 06-18-2013, 02:52 AM   #6
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Is their ticket but your product. I would told her I don't care what you do as long as I have a supercharger here or money refund in two days or a dang good excuse.
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Old 06-18-2013, 11:39 AM   #7
meshamey
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Dont goto a UPS store, these people are not part of UPS. GOTO the actual UPS branch in your area
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Old 06-18-2013, 11:54 AM   #8
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Maybe not, but it took one phone call from them to ups to get my package located and re-routed.
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Old 06-18-2013, 12:05 PM   #9
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Good luck getting a "next day" shipping on a product of that size and weight. You were Naive to think that to be true. it didn't get "lost" it either wasn't shipped or you just hadn't received it yet.
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Old 06-18-2013, 12:07 PM   #10
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Give me a call and ill get the info you need today...980-521-0722..Thomas
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Old 06-18-2013, 09:57 PM   #11
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Spoke with magnuson and ups again today. It has been now confirmed the supercharger is lost. Magnuson apparently has a policy that they will not give me a new supercharger until I fork over another 7 grand in the mean time ups has about a two month process they go through for lost products. Is there any legal laws that say magnuson has to back there product or when something is lost that they should be responsible for getting a replacement when they were the ones who created the label and insured the package?
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Old 06-18-2013, 10:17 PM   #12
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Well I know what supercharger I'm not buying...
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Old 06-19-2013, 03:59 AM   #13
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Quote:
Originally Posted by KylePickard View Post
Spoke with magnuson and ups again today. It has been now confirmed the supercharger is lost. Magnuson apparently has a policy that they will not give me a new supercharger until I fork over another 7 grand in the mean time ups has about a two month process they go through for lost products. Is there any legal laws that say magnuson has to back there product or when something is lost that they should be responsible for getting a replacement when they were the ones who created the label and insured the package?
If it truly is lost then the problem is with UPS, not Magnuson. Magnuson should not have to fork over any more money. UPS is the responsible part...UPS should be the one to reimburse you for your product. I know you are angry with Magnuson. But they did nothing wrong outside of the manager being rude to you. UPS lost your supercharger. As I understand it, there may have been insurance taken out on the shipped item. UPS offers that insurance on expensive items. Let them go through their process and see what happens. It sucks but there is really nothing else you can do but wait.
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Old 06-19-2013, 04:26 AM   #14
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Quote:
Originally Posted by BlaqWhole View Post
If it truly is lost then the problem is with UPS, not Magnuson. Magnuson should not have to fork over any more money. UPS is the responsible part...UPS should be the one to reimburse you for your product. I know you are angry with Magnuson. But they did nothing wrong outside of the manager being rude to you. UPS lost your supercharger. As I understand it, there may have been insurance taken out on the shipped item. UPS offers that insurance on expensive items. Let them go through their process and see what happens. It sucks but there is really nothing else you can do but wait.
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