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Old 06-22-2013, 02:07 PM   #26
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As a buy American at all costs guy, this does my heart good! I will have an excellent weekend blabbing about these stats!

Go USA!!!!!
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Old 06-22-2013, 04:39 PM   #27
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DETROIT -- General Motors for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford Motor Co. continued to be dragged down by its electronic features.

GM placed two brands -- GMC and Chevrolet -- in the top five of J.D. Power and Associates' Initial Quality Study released today.

The annual survey, redesigned for its 27th year, measures the number of problems on 2013 cars and light trucks that buyers report after 90 days of ownership. Volkswagen AG's Porsche unit topped all brands, followed by GMC, Lexus, Infiniti and Chevrolet.

"GM has the best quality of any corporation in the study, the first time it's been on top," said David Sargent, Power vice president of global automotive and the study's author. "And GMC and Chevrolet have never finished in the top five before."

Toyota's Scion brand, Chrysler's Fiat unit and Mitsubishi were at the bottom of the rankings. Lexus, Toyota's luxury brand, had topped the survey in 2012 and 2011.

Almost two-thirds of problems reported on 2013 models were related to design rather than manufacturing defects -- things drivers considered not broken but still difficult to understand or operate, Power said. "The manufacturers have gotten really, really good at building high-quality products," Sargent said. "Quality now is not just 'Does it work?' It's a matter of how it works and is it simple and enjoyable to operate."

Results of the study were released today at an Automotive Press Association luncheon in Detroit.
GM's four brands averaged 98 problems per 100 vehicles, and it was the only automaker with fewer than one problem per new car, passing Toyota Motor Corp. and Honda Motor Co., which tied for second among automakers with 103 problems per 100 models surveyed.

Power said the Lexus LS sedan, which was redesigned for 2013, was the most trouble-free vehicle with 59 problems per 100 vehicles surveyed.

But it was the only Lexus model to top a segment. The brand grabbed the most awards each of the last four years and topped every segment that it competed in just seven years ago. "They will consider this disappointing," Sargent said of Toyota and Honda. "Toyota would expect Lexus to be No. 1 and Toyota to be No. 2. That's their mission. Honda would expect to be in the top five. And they're not."

Ford Motor's Lincoln brand tied the industry average of 113 per 100 vehicles, but with 131 problems per 100, the Ford brand finished No. 27 of 33 ranked marques, the same position as last year.

All GM brands finished above industry average. In addition to No. 2 GMC and No. 5 Chevrolet, Cadillac tied for 13th and Buick tied for No. 15.
"Nothing energizes us more than receiving the verification of quality from our customers," Alicia Boler-Davis, head of global quality and U.S. customer experience for GM, said in a statement.

Porsche, with 80 problems reported per 100 vehicles, finished well ahead of its corporate stablemates, No. 13 Audi and No. 23 Volkswagen.

GMC and Chevrolet were the only nonluxury brands ranked in the top five.
The Acura and Toyota brands tied for No. 6, Honda was eighth and Jaguar ninth. Hyundai, Kia and Mercedes-Benz tied for No. 10.

Power redesigned the study for 2013, after seven years, for several reasons. Questions about outdated hardware such as cassette players have been updated to include new features such as voice recognition and lane-departure warning. Power also switched from paper questionnaires to asking randomly selected owners to respond online.
The changes allowed the market research firm to obtain more follow-up details from owners about any problems. The change was requested by automakers surveyed and who pay Power for analysis of the data and use the study to assess quality and how to improve.


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Old 06-22-2013, 04:49 PM   #28
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That must have been one huge check to J.D. for GM to get that award
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Old 06-22-2013, 06:59 PM   #29
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Wow.. Way to go GM!
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Old 06-22-2013, 07:45 PM   #30
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That must have been one huge check to J.D. for GM to get that award
Because there's no way GM could've just produced quality cars, right?
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Old 06-23-2013, 12:00 AM   #31
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Because there's no way GM could've just produced quality cars, right?
Never mind the fact that JD Power relies upon corporate subscribers to pay the bills, subscibers who would quickly cancel their membership/subscription if they knew of anything neferious going on. After all ... this isn't consumer reports we're talking about.
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Old 06-23-2013, 12:58 AM   #32
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Good for GM! About time people start to publicly recognize this... Maybe its finally becoming "cool" to buy American again.
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Old 06-23-2013, 08:50 AM   #33
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Couple months ago we a few of us were at the track playing with one of my buddies 2010 Z06 automatic.Between 4 of us NO ONE was able to get out of the 12's.

I believe torque managnent was killing us that night, when launching the car would take off and fall flat on it's face.
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Old 06-23-2013, 09:13 AM   #34
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Great news for GM but honestly... never ranked in the top 5 in 27 years of the report
and then the first year they change the data collection methods they do? Not saying
they don't deserve to be where they are, but that's still suspect when it comes to stats.

Hate that Jeep didn't score higher since I just bought the wife a Wrangler Unlimited
Rubicon a few weeks ago, but it's been great so far.
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Old 06-23-2013, 09:38 AM   #35
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All this talk of perceptions reminds me of a story I heard about the previous generation Malibu (2008-2012). GM contracted a company to do some focus groups see how the average person would rate it in comparison to the competition. The Malibu was generally ranked mid pack, with the Accord & Camry coming out on top. But they also did a 2nd set of focus groups with the same cars, only this time they debadged all of them. For that set, it was reversed: the Malibu was on top, with the Camry & Accord midpack. Only thing different was that the cars no longer had any badges or nameplates
GM had done clinics with two identical products built at NUMMI, GM's joint venture plant with Toyota. The only difference was the badge. The Toyota consistently and repeatedly beat the GM product.

Clinics are often done without badges first and then with to determine exactly what you describe. There was always a difference and it was never positive for the ones I recall.

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That must have been one huge check to J.D. for GM to get that award
That is the funniest thing I've read this morning. Of course it's early.

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Great news for GM but honestly... never ranked in the top 5 in 27 years of the report
and then the first year they change the data collection methods they do? Not saying
they don't deserve to be where they are, but that's still suspect when it comes to stats.

Hate that Jeep didn't score higher since I just bought the wife a Wrangler Unlimited
Rubicon a few weeks ago, but it's been great so far.
I'm sure a ton of work went into the changes. As they described, many of the changes were to align with current technology and features. And that was across the board so that shouldn't have biased the results.

I did my most recent survey on line. In the so called modern world, I think many people are more used to on line surveys rather than paper. If anything you could argue this got them more results and from a younger group. I still got the request in the mail (with my $1) but it gave me directions to simply go on line. Did it make a difference? Maybe. Did it give GM the win? I don't think so. But we'll see if any of the other OEMs raise questions.




This is great news. Coveted while I was there. Everyone wanted this type of news. But one year doesn't cut it. Everyone else is striving to improve so GM has to do this over.................and over..................and over..................and over to change those perceptions.
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Old 06-23-2013, 02:35 PM   #36
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Because there's no way GM could've just produced quality cars, right?
Going off my personal experience no. Not even close to Japanese cars of 10 years ago. Quality, craftsmanship, or quality of service. GM just plain sucks. Do they make cool looking crap?? Yes they do but it's still crap.
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Old 06-23-2013, 02:52 PM   #37
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Going off my personal experience no. Not even close to Japanese cars of 10 years ago. Quality, craftsmanship, or quality of service. GM just plain sucks. Do they make cool looking crap?? Yes they do but it's still crap.


Keep telling yourself that.
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Old 06-23-2013, 09:06 PM   #38
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Good job GM! I took this survey back in march and I have been problem free on my SS so far. It's funny that I am the only member of my family who drives American cars. I laugh as their imports live in the shop. My brothers M3 spends more time in the shop for "ultimate maintenance" than he does driving it.
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Old 06-23-2013, 09:58 PM   #39
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Going off my personal experience no. Not even close to Japanese cars of 10 years ago. Quality, craftsmanship, or quality of service. GM just plain sucks. Do they make cool looking crap?? Yes they do but it's still crap.
well maybe you and your life partner should just drive a Subaru and be "happy".
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Couple months ago we a few of us were at the track playing with one of my buddies 2010 Z06 automatic.Between 4 of us NO ONE was able to get out of the 12's.

I believe torque managnent was killing us that night, when launching the car would take off and fall flat on it's face.
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Old 06-23-2013, 11:17 PM   #40
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well maybe you and your life partner should just drive a Subaru and be "happy".
Subaru?? Life partner?? Where did you come up with that?? It doesn't even make sense. I'd never drive a Subaru. And I'm single right now. My fiancé passed away a couple weeks ago. So thanks.
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Old 06-24-2013, 12:02 AM   #41
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GM's ranking

I’ve owned many GM vehicles and all of them had too many problems, including the most recent, a 2004 Malibu Maxx. The vehicles were good concepts – with poor implementation and reliability.

It's great to know that the money I was forced to sacrifice, to bail out a non-competitive GM, was wisely spent and lead to a higher quality rating. NOT.

When GM is in need of funds, go to where I have to – A BANK, or to your rich, incompetent, retired executives.
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Old 06-24-2013, 12:02 AM   #42
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Old 06-24-2013, 12:07 AM   #43
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Old 06-24-2013, 08:00 AM   #44
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I have had my maro since 7/02/09,i have 24,000 miles and so far have had only (1) problem,had a rear main seal seeping at about 10,000 miles,hope i did'nt just jinx myself,ha
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Old 06-24-2013, 10:25 AM   #45
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I have had my maro since 7/02/09,i have 24,000 miles and so far have had only (1) problem,had a rear main seal seeping at about 10,000 miles,hope i did'nt just jinx myself,ha
What's a maro?? I don't see that in GMs lineup anywhere.
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Old 06-24-2013, 10:59 AM   #46
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Will have to rub this in my brother-in-law's face, he's a die-hard JDM guy and always claims my Camaro is going to breakdown on the side of the road. He also bought a 2013 Mazda, teh trolling will begin.
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Old 06-24-2013, 01:51 PM   #47
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What's a maro?? I don't see that in GMs lineup anywhere.
Sorry,i forgot,with some folks you have to really spell things out,"Camaro"you know,like the site you just posted on,
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Old 06-24-2013, 01:53 PM   #48
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well all i can comment on pretty much to the fact that i have pretty much owned nothing but G.M.,since i was 15 yrs.old,i am now 52,the only vehicle i really had problems with was a Vega,lol...and i have owned plenty G.M vehicles through the years,usually about every 3rd. year i would trade or buy
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Old 06-24-2013, 01:55 PM   #49
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thats cool Love Gm hope the C7 and the Camaro G5 come w better interior materials and they will hit the market for sure
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Old 06-24-2013, 03:47 PM   #50
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As a buy American at all costs guy, this does my heart good! I will have an excellent weekend blabbing about these stats!

Go USA!!!!!
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+1

GO teamGM
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