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Old 06-23-2013, 12:17 PM   #1
nyrfan
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Much props to FSP!!!

Got my ARH headers and cats installed along with my Dyno tune at FSP yesterday. Matt, Rodney and Russ where great, I'm glad I pick this shop to do my install. From loaning me a car to go site-seeing with my wife, to loading my car with my old parts. Top notch guys, I highly recommend them. And much props to Nick (From ARH) for getting these headers to FSP in a very timely manner.

Oh and did I mention how much more I love my car now, ARH and Corsa FTW

I plan to see them again soon for a suspension upgrade, cant wait for that!!

http://www.floridaspeedandpower.com/


Felix
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Last edited by nyrfan; 06-25-2013 at 11:02 AM.
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Old 06-24-2013, 09:09 AM   #2
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Thanks Felix.. Great working with you !!
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Old 06-24-2013, 09:37 AM   #3
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Not surprising
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Old 06-25-2013, 07:07 AM   #4
nyrfan
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So I have a slight issue with my tune, I got a CEL. I contacted Matt who said with the codes I got he must have forgot to shut off the rear O2 sensors (or something along those lines) and apologized many times. People are not perfect and sh$t happens, no big deal. Besides the joy of the car well outweighs the CEL!

But this is how you conduct business the right way. Matt did not say drive back down (about 120 miles) so it can be corrected or make any excuses, his 1st and only reply was, I'll make a trip up you so I can correct my mistake.

This is how you run a business and keep people happy! And this is why all my future business will go to FSP, and why I will recommend them to all my friends and people on C5.
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Last edited by nyrfan; 06-25-2013 at 10:58 AM.
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Old 06-25-2013, 08:57 AM   #5
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Quote:
Originally Posted by nyrfan View Post
So I have a slight issue with my tune, I got a CEL. I contacted Matt who said with the codes I got he must have forgot to shut off the rear O2 sensors (or something along those lines) and apologized many times. People are not perfect and sh$t happens no big deal. Besides the joy of the car well outweighs the CEL!

But this is how you conduct business the right way. Matt did not say drive back down (about 120 miles) so it can be corrected, his 1st and only reply was, I'll make a trip up you so I can correct my mistake.

This is how you run a business and keep people happy! And this is why all my future business will go to FSP, and why I will recommend them to all my friends.
100% amateur mistake on my part forgetting this. No adverse effect at all on the car or drive-ability, just annoying to look at a light. So yes I'll be driving on up to Felix because it is not his fault that I missed these. Luckily he has a code reader so he can clear them and I'll be up this coming weekend.
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Old 06-25-2013, 09:15 AM   #6
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to FSP
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Old 06-25-2013, 09:18 AM   #7
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Wow. Way to go above and beyond.
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Old 06-25-2013, 09:24 AM   #8
nyrfan
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Quote:
Originally Posted by Matt @ FSP View Post
100% amateur mistake on my part forgetting this. No adverse effect at all on the car or drive-ability, just annoying to look at a light. So yes I'll be driving on up to Felix because it is not his fault that I missed these. Luckily he has a code reader so he can clear them and I'll be up this coming weekend.
I debated on posting about the CEL (did not want it to seem like I was upset, cause I am not) but I felt the response from Matt warranted recognition!

Oh and bring me some business card when you come up so I have some to pass out. Meant to ask you for some on Saturday and forgot.
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Last edited by nyrfan; 06-25-2013 at 10:54 AM.
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Old 06-25-2013, 10:42 AM   #9
Kinetic Kev HWSE 2013

 
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Nice job Matt@FSP nice business practice
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Old 06-25-2013, 10:46 AM   #10
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Very Nice!! I have only heard good things out of this shop. Sounds top notch.
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Old 06-25-2013, 10:50 AM   #11
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Wow. Way to go above and beyond.
not a lot of people would do that
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Old 06-25-2013, 10:59 AM   #12
nyrfan
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Nice job Matt@FSP nice business practice
Quote:
Originally Posted by bhillakaiceberg View Post
Very Nice!! I have only heard good things out of this shop. Sounds top notch.
Quote:
Originally Posted by mikeyg36 View Post
not a lot of people would do that
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Old 06-25-2013, 12:23 PM   #13
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great job guys
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Old 06-27-2013, 06:03 AM   #14
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Seeing this thread makes me feel good knowing there is at least one GOOD vendor in the Tampa area that doesn't make it a regular habit of pissing people off.
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