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Old 06-23-2013, 05:58 PM   #1
onesimo3
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BAD job at the dealership.

Had my dealership install an alarm on my 2013 2LT/RS when I bought it. 2 months after, I have the alarm goes off everynight in the middle of the night so I decided to take it to the dealership.

And here's my story:

They had me set up an appointment 1 week before I had to take it in. So I go to my appointment at 10 a.m. this Friday, and had the seller calling me at 5 p.m. that they had the car standing there since 10 a.m. and the alarm didn't go off by itself so they were not going to do anything to the car and that I had to pick it up like that.
Just as I'm being dropped off, I get a call from the seller stating that the car alarm just went off by itself and that they were going to replace the alarm so I had to wait about an hour and a half before picking it up. Since I was there already I decided to wait at the dealership.

After the wait, as soon as I open the car door, I hear something that sounds like a buzzing sound coming from inside the dashboard. I thought it was something else so I get inside the car and put the key in, and again, I hear that buzzing sound. Just for clarification that I;m not hearing things. I turn it on and then off. As soon as i turn it off, there's the buzzing sound again. So I call the customer relations guy to come over and hear what kind of crap job they just delivered.

He tells me that the tech that worked on the alarm is already gone and that he will not come over until Monday and that I should drop the car off on Monday morning.

I left home pissed, and decided that the camaro would stay garaged until monday when it was time to take it to the dealership again. So i get off of the car and as soon as I close the door, the driver side mirror falls off from the door. Upon inspection, I see the inside brackets are broken as if someone had leaned on the car.

By this point i'm furious but the dealership is already closed. So on saturday morning I wake up and take the car to the dealership and complain about this. They tell me that I still have to wait until Monday because they have to wait to speak with the tech to see what happened.


I am pretty sure that they are going to blame this shit on me and that I'm going to end up having to pay for the freaking mirror replacement (hopefully they want to keep a repeat customer and fix this for me without charging me). Does anyone know the part number for the driver side mirror replacement with auto dimming? So that i can find a price online (i have tried gmpartsdirect but can't find anything, don't know if because i'm incompetent or because i'm so pissed right now). Or any idea of what kind of charge they'll try to make?

All of these problems happen at dealership over here because they keep hiring unqualified persons to work at the body shop and on the aftermarket part installation.

I'll let you guys know how everything turns up tomorrow.
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Old 06-23-2013, 06:16 PM   #2
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First question is why you had an after-market alarm installed?
Don't all GM vehicles with a remote come with an alarm as standard equipment?
If I am wrong about this, my bad and I apologize.
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Old 06-23-2013, 06:42 PM   #3
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All GM vehicles do include a theft deterrent. But I wanted a shock/hit detector for extra vandalism protection.
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Old 06-23-2013, 06:55 PM   #4
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Ok, I'm just skeptical of universal alarms installed in cars with CAN/Bus electrical systems. Just the slightest current change affects the BCM. The Scotchlock is a major cause of wiring gremlins. Was the alarm something you wanted or something the dealer/salesperson/finance manager suggested you install?
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Old 06-23-2013, 06:56 PM   #5
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have fun with that. I installed aftermarket ones on 2 of my vehicles. they worked for a while, then both messed up and kept the car from starting. I dont think they intermingle well.
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Old 06-23-2013, 06:57 PM   #6
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"An" alarm meaning an aftermarket. Hmm. Sounds like GM could say voided warranty on that, and claim defective equipment was the reason for the other failure (humming). I would have them replace the mirror, but something isn't right there. I am the first one to tell you the honest things about what is wrong with the 5th gen camaros. Mirrors do not just fall off. Don't care what car. Can be a Peugeot, and still it won't happen.
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Old 06-23-2013, 07:00 PM   #7
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I think the buzzing sound is the electric pump pressurizing the brakes or the fuel pump. Mine does the same thing.
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Old 06-23-2013, 07:02 PM   #8
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Quote:
Originally Posted by SSinisterLS3 View Post
"An" alarm meaning an aftermarket. Hmm. Sounds like GM could say voided warranty on that, and claim defective equipment was the reason for the other failure (humming). I would have them replace the mirror, but something isn't right there. I am the first one to tell you the honest things about what is wrong with the 5th gen camaros. Mirrors do not just fall off. Don't care what car. Can be a Peugeot, and still it won't happen.
I don't think the warranty would be voided since the dealer installed the alarm.
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Old 06-23-2013, 07:09 PM   #9
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Quote:
Originally Posted by onesimo3 View Post
Had my dealership install an alarm on my 2013 2LT/RS when I bought it. 2 months after, I have the alarm goes off everynight in the middle of the night so I decided to take it to the dealership.

And here's my story:

They had me set up an appointment 1 week before I had to take it in. So I go to my appointment at 10 a.m. this Friday, and had the seller calling me at 5 p.m. that they had the car standing there since 10 a.m. and the alarm didn't go off by itself so they were not going to do anything to the car and that I had to pick it up like that.
Just as I'm being dropped off, I get a call from the seller stating that the car alarm just went off by itself and that they were going to replace the alarm so I had to wait about an hour and a half before picking it up. Since I was there already I decided to wait at the dealership.

After the wait, as soon as I open the car door, I hear something that sounds like a buzzing sound coming from inside the dashboard. I thought it was something else so I get inside the car and put the key in, and again, I hear that buzzing sound. Just for clarification that I;m not hearing things. I turn it on and then off. As soon as i turn it off, there's the buzzing sound again. So I call the customer relations guy to come over and hear what kind of crap job they just delivered.

He tells me that the tech that worked on the alarm is already gone and that he will not come over until Monday and that I should drop the car off on Monday morning.

I left home pissed, and decided that the camaro would stay garaged until monday when it was time to take it to the dealership again. So i get off of the car and as soon as I close the door, the driver side mirror falls off from the door. Upon inspection, I see the inside brackets are broken as if someone had leaned on the car.

By this point i'm furious but the dealership is already closed. So on saturday morning I wake up and take the car to the dealership and complain about this. They tell me that I still have to wait until Monday because they have to wait to speak with the tech to see what happened.


I am pretty sure that they are going to blame this shit on me and that I'm going to end up having to pay for the freaking mirror replacement (hopefully they want to keep a repeat customer and fix this for me without charging me). Does anyone know the part number for the driver side mirror replacement with auto dimming? So that i can find a price online (i have tried gmpartsdirect but can't find anything, don't know if because i'm incompetent or because i'm so pissed right now). Or any idea of what kind of charge they'll try to make?

All of these problems happen at dealership over here because they keep hiring unqualified persons to work at the body shop and on the aftermarket part installation.

I'll let you guys know how everything turns up tomorrow.
onesimo3,

Really sorry to hear about your story. I understand your frustration and would like to be updated on this. Please let me know the results of the diagnosis and if there are lingering concerns feel free to send me a message and I will look into this for you.

Regards,

William R.
Chevrolet Customer Care
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Old 06-23-2013, 07:14 PM   #10
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Originally Posted by upflying View Post
I don't think the warranty would be voided since the dealer installed the alarm.
They could claim the part was what made the electrics go defective. NOT saying they would for sure, but it is possible.
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Old 06-23-2013, 07:22 PM   #11
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Quote:
"All of these problems happen at dealership over here..."
Where is "over here"?
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Old 06-23-2013, 08:31 PM   #12
onesimo3
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Quote:
Originally Posted by 1LEMayhem View Post
I think the buzzing sound is the electric pump pressurizing the brakes or the fuel pump. Mine does the same thing.
This is the first time I hear it on mine after three months of owning it.
So, what you're telling me is that you don't find it odd that your car buzzes two times before you can drive it? The buzzing sound feels like something is malfunctioning and I don't even want to move the car from the garage until its time to take it to the dealership tomorrow

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onesimo3,

Really sorry to hear about your story. I understand your frustration and would like to be updated on this. Please let me know the results of the diagnosis and if there are lingering concerns feel free to send me a message and I will look into this for you.

Regards,

William R.
Chevrolet Customer Care
Sure will do.

Quote:
Originally Posted by PalmerGA View Post
Where is "over here"?
South Texas... I don't know if people tend to lie on their resumes all over the country but over here everyone does and you end up with incompetent people that bring down businesses everywhere (we currently have 50% of new businesses going broke during the first 6 months in the area where I live)

Quote:
Originally Posted by SSinisterLS3 View Post
"An" alarm meaning an aftermarket. Hmm. Sounds like GM could say voided warranty on that, and claim defective equipment was the reason for the other failure (humming). I would have them replace the mirror, but something isn't right there. I am the first one to tell you the honest things about what is wrong with the 5th gen camaros. Mirrors do not just fall off. Don't care what car. Can be a Peugeot, and still it won't happen.
I don't think they can/will claim that the alarm caused the malfunction. Mainly because the dealership offered that alarm and installed it. If they claim that the alarm caused the malfunction it would ruin the reputation of their "Accessories department" and the dealership as a whole.

I know that mirrors "don't just fall off", what i was trying to say is that I turned the vehicle in perfect conditions to the dealer, and they returned it to me with a buzzing sound and a broken mirror.

I WILL have them replace the mirror, but with previous experiences I've had with this specific dealership (won't go too much into details) I am afraid they will end up charging me to replace it even though I know they shouldn't
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Old 06-23-2013, 09:07 PM   #13
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I think the buzzing sound is the electric pump pressurizing the brakes or the fuel pump. Mine does the same thing.
I thought that as well, and maybe they took power from there or somewhere else where they may have reversed the polarity from N.O. to N.C.
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Old 06-23-2013, 11:44 PM   #14
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Where is "over here"?
I'm assuming Bert Ogden Chevrolet.
http://www.bertogdenchevrolet.com/index.htm
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Old 06-24-2013, 07:24 AM   #15
onesimo3
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I'm assuming Bert Ogden Chevrolet.
http://www.bertogdenchevrolet.com/index.htm
I don't really want to say the dealership's name but it's not Bert Ogden.
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Old 06-24-2013, 10:31 AM   #16
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wonder if they subbed the job out,most dealers do
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Old 06-24-2013, 11:39 AM   #17
onesimo3
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wonder if they subbed the job out,most dealers do
According to them, they didn't. They say that they have techs there for the alarms. But at this point I've lost faith in their service department (we had a terrible job done to one of our trucks and has now been resolved, nevertheless, it's inconvenient having to pick up the car and then bring it again for the same problem) and accessories department (had to take this alarm problem more than once as well, because according to them, in order to find the problem they have to do trial and error. First trying to fix it one way and then if that doesn't work, then try another solution.), so who knows how it is.

I had someone drop off the car this morning. We'll see what they tell me in the afternoon and if they are able to solve the problems.

The alarm didn't go off on its own this weekend, so what they have to correct is the buzzing sound and get the mirror replaced.
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Old 06-24-2013, 11:03 PM   #18
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*UPDATE*
My salesman called me this afternoon telling me the buzzing sound problem was resolved. They said that it indeed was their fault. The tech was in such a hurry to leave that he left the module that detects when the door is closed (enlighten me someone with this, I haven't heard of this before) out of the assembly, but now that has been restored it is ready to go.
They will replace the mirror and deliver it to me tomorrow because they ordered it overnight. Let's see how everything plays out tomorrow when I pick it up.
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Old 06-25-2013, 01:20 PM   #19
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*UPDATE*
My salesman called me this afternoon telling me the buzzing sound problem was resolved. They said that it indeed was their fault. The tech was in such a hurry to leave that he left the module that detects when the door is closed (enlighten me someone with this, I haven't heard of this before) out of the assembly, but now that has been restored it is ready to go.
They will replace the mirror and deliver it to me tomorrow because they ordered it overnight. Let's see how everything plays out tomorrow when I pick it up.
Hello onesimo3,

We are pleased to learn that the dealer has resolved the issue for you. We are anxious to hear how this situation concludes upon picking up your vehicle. If there is anything we can assist you with, please let us know.

Reggie B.
Chevrolet Customer Care
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Old 06-25-2013, 06:52 PM   #20
onesimo3
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Hello onesimo3,

We are pleased to learn that the dealer has resolved the issue for you. We are anxious to hear how this situation concludes upon picking up your vehicle. If there is anything we can assist you with, please let us know.

Reggie B.
Chevrolet Customer Care
Well, just picked up my car, the buzzing sound stopped. They told me that the Remote Start Module was defective and that it was detecting that a door was open and that for that same reason, the alarm kept going off by itself at night.

They indeed replace the mirror free of charge (maybe somebody confessed to having broken it??)

Both my salesman and the service department made their best efforts to provide a great customer experience (more than I can say for the first time around) which gave me peace on mind that my vehicle and my business are in good hands.

The only complain I have is that once again they left the shock sensor at the minimum level to where the only way it will sound is if they break the window... Will stop by again on Friday so that they can rise the sensitivity of the alarm a little bit. (I don't want the alarm to go off after they break a window...)
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