Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
sjm autoprod
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Technical Camaro Topics > Camaro Issues / Problems | Warranty Discussions | TSB and Recalls


Reply
 
Thread Tools
Old 06-23-2013, 05:58 PM   #1
onesimo3
Camaro Enthusiast
 
Drives: 2013 Silver Camaro 2LT/RS
Join Date: Jun 2013
Location: Mission
Posts: 19
BAD job at the dealership.

Had my dealership install an alarm on my 2013 2LT/RS when I bought it. 2 months after, I have the alarm goes off everynight in the middle of the night so I decided to take it to the dealership.

And here's my story:

They had me set up an appointment 1 week before I had to take it in. So I go to my appointment at 10 a.m. this Friday, and had the seller calling me at 5 p.m. that they had the car standing there since 10 a.m. and the alarm didn't go off by itself so they were not going to do anything to the car and that I had to pick it up like that.
Just as I'm being dropped off, I get a call from the seller stating that the car alarm just went off by itself and that they were going to replace the alarm so I had to wait about an hour and a half before picking it up. Since I was there already I decided to wait at the dealership.

After the wait, as soon as I open the car door, I hear something that sounds like a buzzing sound coming from inside the dashboard. I thought it was something else so I get inside the car and put the key in, and again, I hear that buzzing sound. Just for clarification that I;m not hearing things. I turn it on and then off. As soon as i turn it off, there's the buzzing sound again. So I call the customer relations guy to come over and hear what kind of crap job they just delivered.

He tells me that the tech that worked on the alarm is already gone and that he will not come over until Monday and that I should drop the car off on Monday morning.

I left home pissed, and decided that the camaro would stay garaged until monday when it was time to take it to the dealership again. So i get off of the car and as soon as I close the door, the driver side mirror falls off from the door. Upon inspection, I see the inside brackets are broken as if someone had leaned on the car.

By this point i'm furious but the dealership is already closed. So on saturday morning I wake up and take the car to the dealership and complain about this. They tell me that I still have to wait until Monday because they have to wait to speak with the tech to see what happened.


I am pretty sure that they are going to blame this shit on me and that I'm going to end up having to pay for the freaking mirror replacement (hopefully they want to keep a repeat customer and fix this for me without charging me). Does anyone know the part number for the driver side mirror replacement with auto dimming? So that i can find a price online (i have tried gmpartsdirect but can't find anything, don't know if because i'm incompetent or because i'm so pissed right now). Or any idea of what kind of charge they'll try to make?

All of these problems happen at dealership over here because they keep hiring unqualified persons to work at the body shop and on the aftermarket part installation.

I'll let you guys know how everything turns up tomorrow.
onesimo3 is offline   Reply With Quote
Old 06-23-2013, 06:16 PM   #2
upflying


 
upflying's Avatar
 
Drives: '86 Monte Carlo SS
Join Date: Nov 2010
Location: Reno, NV
Posts: 3,119
First question is why you had an after-market alarm installed?
Don't all GM vehicles with a remote come with an alarm as standard equipment?
If I am wrong about this, my bad and I apologize.
upflying is offline   Reply With Quote
Old 06-23-2013, 06:42 PM   #3
onesimo3
Camaro Enthusiast
 
Drives: 2013 Silver Camaro 2LT/RS
Join Date: Jun 2013
Location: Mission
Posts: 19
All GM vehicles do include a theft deterrent. But I wanted a shock/hit detector for extra vandalism protection.
onesimo3 is offline   Reply With Quote
Old 06-23-2013, 06:55 PM   #4
upflying


 
upflying's Avatar
 
Drives: '86 Monte Carlo SS
Join Date: Nov 2010
Location: Reno, NV
Posts: 3,119
Ok, I'm just skeptical of universal alarms installed in cars with CAN/Bus electrical systems. Just the slightest current change affects the BCM. The Scotchlock is a major cause of wiring gremlins. Was the alarm something you wanted or something the dealer/salesperson/finance manager suggested you install?
upflying is offline   Reply With Quote
Old 06-23-2013, 06:56 PM   #5
batman53201
Account not blocked
 
batman53201's Avatar
 
Drives: The Batmobile
Join Date: Mar 2013
Location: wisconsin
Posts: 2,003
have fun with that. I installed aftermarket ones on 2 of my vehicles. they worked for a while, then both messed up and kept the car from starting. I dont think they intermingle well.
__________________
batman53201 is offline   Reply With Quote
Old 06-23-2013, 06:57 PM   #6
SSinisterLS3
 
SSinisterLS3's Avatar
 
Drives: 07 C6 LS2
Join Date: Aug 2012
Location: Houston
Posts: 174
"An" alarm meaning an aftermarket. Hmm. Sounds like GM could say voided warranty on that, and claim defective equipment was the reason for the other failure (humming). I would have them replace the mirror, but something isn't right there. I am the first one to tell you the honest things about what is wrong with the 5th gen camaros. Mirrors do not just fall off. Don't care what car. Can be a Peugeot, and still it won't happen.
__________________
2011-Black LS3 2SS/RS-SOLD
2007-Victory Red C6-Magnacharged (M112 Intercooled), B/B Bullets, Lingenfelter Hood/Tune/Valve Covers, AR Catted Long Tubes, K/N Drop Ins, much more
SSinisterLS3 is offline   Reply With Quote
Old 06-23-2013, 07:00 PM   #7
CamaroTom

 
CamaroTom's Avatar
 
Drives: 1/70 2013 BRM 2SS RS 1LE NPP NAV
Join Date: Feb 2013
Location: Parrish, Florida
Posts: 1,084
I think the buzzing sound is the electric pump pressurizing the brakes or the fuel pump. Mine does the same thing.
__________________
CamaroTom is offline   Reply With Quote
Old 06-23-2013, 07:02 PM   #8
upflying


 
upflying's Avatar
 
Drives: '86 Monte Carlo SS
Join Date: Nov 2010
Location: Reno, NV
Posts: 3,119
Quote:
Originally Posted by SSinisterLS3 View Post
"An" alarm meaning an aftermarket. Hmm. Sounds like GM could say voided warranty on that, and claim defective equipment was the reason for the other failure (humming). I would have them replace the mirror, but something isn't right there. I am the first one to tell you the honest things about what is wrong with the 5th gen camaros. Mirrors do not just fall off. Don't care what car. Can be a Peugeot, and still it won't happen.
I don't think the warranty would be voided since the dealer installed the alarm.
upflying is offline   Reply With Quote
Old 06-23-2013, 07:09 PM   #9
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 9,234
Quote:
Originally Posted by onesimo3 View Post
Had my dealership install an alarm on my 2013 2LT/RS when I bought it. 2 months after, I have the alarm goes off everynight in the middle of the night so I decided to take it to the dealership.

And here's my story:

They had me set up an appointment 1 week before I had to take it in. So I go to my appointment at 10 a.m. this Friday, and had the seller calling me at 5 p.m. that they had the car standing there since 10 a.m. and the alarm didn't go off by itself so they were not going to do anything to the car and that I had to pick it up like that.
Just as I'm being dropped off, I get a call from the seller stating that the car alarm just went off by itself and that they were going to replace the alarm so I had to wait about an hour and a half before picking it up. Since I was there already I decided to wait at the dealership.

After the wait, as soon as I open the car door, I hear something that sounds like a buzzing sound coming from inside the dashboard. I thought it was something else so I get inside the car and put the key in, and again, I hear that buzzing sound. Just for clarification that I;m not hearing things. I turn it on and then off. As soon as i turn it off, there's the buzzing sound again. So I call the customer relations guy to come over and hear what kind of crap job they just delivered.

He tells me that the tech that worked on the alarm is already gone and that he will not come over until Monday and that I should drop the car off on Monday morning.

I left home pissed, and decided that the camaro would stay garaged until monday when it was time to take it to the dealership again. So i get off of the car and as soon as I close the door, the driver side mirror falls off from the door. Upon inspection, I see the inside brackets are broken as if someone had leaned on the car.

By this point i'm furious but the dealership is already closed. So on saturday morning I wake up and take the car to the dealership and complain about this. They tell me that I still have to wait until Monday because they have to wait to speak with the tech to see what happened.


I am pretty sure that they are going to blame this shit on me and that I'm going to end up having to pay for the freaking mirror replacement (hopefully they want to keep a repeat customer and fix this for me without charging me). Does anyone know the part number for the driver side mirror replacement with auto dimming? So that i can find a price online (i have tried gmpartsdirect but can't find anything, don't know if because i'm incompetent or because i'm so pissed right now). Or any idea of what kind of charge they'll try to make?

All of these problems happen at dealership over here because they keep hiring unqualified persons to work at the body shop and on the aftermarket part installation.

I'll let you guys know how everything turns up tomorrow.
onesimo3,

Really sorry to hear about your story. I understand your frustration and would like to be updated on this. Please let me know the results of the diagnosis and if there are lingering concerns feel free to send me a message and I will look into this for you.

Regards,

William R.
Chevrolet Customer Care
Chevrolet Customer Svc is offline   Reply With Quote
Old 06-23-2013, 07:14 PM   #10
SSinisterLS3
 
SSinisterLS3's Avatar
 
Drives: 07 C6 LS2
Join Date: Aug 2012
Location: Houston
Posts: 174
Quote:
Originally Posted by upflying View Post
I don't think the warranty would be voided since the dealer installed the alarm.
They could claim the part was what made the electrics go defective. NOT saying they would for sure, but it is possible.
__________________
2011-Black LS3 2SS/RS-SOLD
2007-Victory Red C6-Magnacharged (M112 Intercooled), B/B Bullets, Lingenfelter Hood/Tune/Valve Covers, AR Catted Long Tubes, K/N Drop Ins, much more
SSinisterLS3 is offline   Reply With Quote
Old 06-23-2013, 07:22 PM   #11
PalmerGA


 
PalmerGA's Avatar
 
Drives: 2013 SIM 1SS/RS L99
Join Date: May 2012
Location: Southwest GA
Posts: 8,569
Quote:
"All of these problems happen at dealership over here..."
Where is "over here"?
__________________
2013 1SS/RS Coupe L99, Stainless Power Works LT Headers, SCT X4 Custom Tune from RDP, CAI Inc. Air Intake w/ Apex Scoop, VMAX CNC Ported Throttle Body, Solo Axle-Back Exhaust w/ J-pipes, Apex Catch Can, Husky Splash Guards, Heritage Grille, 3D Carbon Rear Spoiler, Oracle Chrome Turn Signal Bulbs, GM Reverse Light Trim Billets, Gorilla Black Locking Lugs, Emblem Pros Retro SS Badges/Custom Retro SS Kickplates/Under-hood Bowtie, 35% window Tint
PalmerGA is offline   Reply With Quote
Old 06-23-2013, 08:31 PM   #12
onesimo3
Camaro Enthusiast
 
Drives: 2013 Silver Camaro 2LT/RS
Join Date: Jun 2013
Location: Mission
Posts: 19
Quote:
Originally Posted by 1LEMayhem View Post
I think the buzzing sound is the electric pump pressurizing the brakes or the fuel pump. Mine does the same thing.
This is the first time I hear it on mine after three months of owning it.
So, what you're telling me is that you don't find it odd that your car buzzes two times before you can drive it? The buzzing sound feels like something is malfunctioning and I don't even want to move the car from the garage until its time to take it to the dealership tomorrow

Quote:
Originally Posted by Chevrolet Customer Svc View Post
onesimo3,

Really sorry to hear about your story. I understand your frustration and would like to be updated on this. Please let me know the results of the diagnosis and if there are lingering concerns feel free to send me a message and I will look into this for you.

Regards,

William R.
Chevrolet Customer Care
Sure will do.

Quote:
Originally Posted by PalmerGA View Post
Where is "over here"?
South Texas... I don't know if people tend to lie on their resumes all over the country but over here everyone does and you end up with incompetent people that bring down businesses everywhere (we currently have 50% of new businesses going broke during the first 6 months in the area where I live)

Quote:
Originally Posted by SSinisterLS3 View Post
"An" alarm meaning an aftermarket. Hmm. Sounds like GM could say voided warranty on that, and claim defective equipment was the reason for the other failure (humming). I would have them replace the mirror, but something isn't right there. I am the first one to tell you the honest things about what is wrong with the 5th gen camaros. Mirrors do not just fall off. Don't care what car. Can be a Peugeot, and still it won't happen.
I don't think they can/will claim that the alarm caused the malfunction. Mainly because the dealership offered that alarm and installed it. If they claim that the alarm caused the malfunction it would ruin the reputation of their "Accessories department" and the dealership as a whole.

I know that mirrors "don't just fall off", what i was trying to say is that I turned the vehicle in perfect conditions to the dealer, and they returned it to me with a buzzing sound and a broken mirror.

I WILL have them replace the mirror, but with previous experiences I've had with this specific dealership (won't go too much into details) I am afraid they will end up charging me to replace it even though I know they shouldn't
onesimo3 is offline   Reply With Quote
Old 06-23-2013, 09:07 PM   #13
Cam2011

 
Cam2011's Avatar
 
Drives: 2011 Camaro 2SS/RS
Join Date: Dec 2010
Location: CT
Posts: 2,063
Quote:
Originally Posted by 1LEMayhem View Post
I think the buzzing sound is the electric pump pressurizing the brakes or the fuel pump. Mine does the same thing.
I thought that as well, and maybe they took power from there or somewhere else where they may have reversed the polarity from N.O. to N.C.
Cam2011 is offline   Reply With Quote
Old 06-23-2013, 11:44 PM   #14
upflying


 
upflying's Avatar
 
Drives: '86 Monte Carlo SS
Join Date: Nov 2010
Location: Reno, NV
Posts: 3,119
Quote:
Originally Posted by PalmerGA View Post
Where is "over here"?
I'm assuming Bert Ogden Chevrolet.
http://www.bertogdenchevrolet.com/index.htm
upflying is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:19 AM.


Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.