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Old 07-08-2013, 12:33 PM   #1
CamaroRunsDeep
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I thought I was one of the lucky ones........

Not now! I have had wear marks on my 2011 Convertible top but nothing serious, until today. I now have a hole on my passenger side top. I took it to the dealer and they said it would be replaced under warranty, but I have a couple of issues. I want this to be a one and done replacement not the horror of two or three replacements. So my questions are as follows:

1) Why don't they automatically replace the top, mechanicals and water bag at the same time? My dealer said they would start with the top and disassemble the other stuff to "see" if it needs replacing also.

2) Why would GM not want to take care of everything at once.

3) Can the GM guy/woman on this forum chime in and let me know if I can get it all done at the same time.

I have an extended warranty and a body systems warranty through gm.

Thanks for any help, comments and assistance before I leave the car to get done. L.P.


UpDATE: I am one of the lucky ones again, thanks to Mall Chevy in Cherry Hill NJ and my GM warranty!
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Last edited by CamaroRunsDeep; 07-21-2013 at 03:37 PM.
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Old 07-08-2013, 12:45 PM   #2
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I had my top replaced a few months ago and the dealership did a good job with the new canvas. I have had to take it back in a couple of times for adjustments but nothing serious. I think the 2013 top is a good fix and you will probably be happy with it if the dealership knows what they are doing.
To answer your other question, I don't believe GM will invest any more money in the fix than they need to. It would be like asking them to replace the alternator, tensioner pulley and belt just because they took them off to get to the water pump. They just won't do it. Not everyone that has had issues with the top has had issues with the waterbag and mechanism. Tbh, my main concern now is with the 5th bow breaking because I am almost out of my 36k warranty.

Good luck with the fix and I look forward to hearing about the results.
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Old 07-08-2013, 01:31 PM   #3
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If you read the fine print on your extended warranty, you will find that only th 'mechanicals' are covered on your top, not the canvas itself.
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Old 07-08-2013, 02:15 PM   #4
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If you read the fine print on your extended warranty, you will find that only th 'mechanicals' are covered on your top, not the canvas itself.
You are exactly right. I am aware of that and why I requested that GM supply me (which they did) with a Body Systems warranty which will cover the top and accessories for 5 years/60k miles.
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Old 07-08-2013, 04:31 PM   #5
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Smart move!!!


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Old 07-08-2013, 04:59 PM   #6
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Quote:
Originally Posted by CamaroRunsDeep View Post
Not now! I have had wear marks on my 2011 Convertible top but nothing serious, until today. I now have a hole on my passenger side top. I took it to the dealer and they said it would be replaced under warranty, but I have a couple of issues. I want this to be a one and done replacement not the horror of two or three replacements. So my questions are as follows:

1) why don't they automatically replace the top, mechanicals and water bag at the same time? My dealer said they would start with the top and disassemble the other stuff to "see" if it need replacing also.

2) Why would GM not want to take care of everything at once.

3) Can the GM guy/woman on this forum chime in and let me know if I can get it all done at the same time.

I have and extended warranty and a body systems warranty through gm.

Thanks for any help, comments and assistance before I leave the car to get done. L.P.
With that logic, why don't they just replace the entire car. Who knows what else might go wrong with the car if the problems start with the top?

Not gonna happen.

They're obligated to fix any current problems/issues only, and not to repair/replace something just because it 'might' be an issue down the road.
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Old 07-08-2013, 05:05 PM   #7
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Ridiculous

HDRDTD Who asked for the entire car to be replaced?

I have read too many posts about tops being replaced only to have the original mechanicals be the problem and cost another top replacement etc. I have also read about too many issues with the water bag management system going bad after a top has been replaced. Unfortunately this is not a perfect science with trim shops doing the replacements for the dealers and dealerships learning on the fly. Seems to me that these three things go hand in hand and have cost many more repairs and time being away from enjoying the vehicles. That is why I asked these questions!
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Old 07-10-2013, 08:01 PM   #8
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Goes in Tomorrow morning

Convertible top being replaced starting tomorrow. Let you know how I make out. Mall Chevy in Cherry Hill NJ. Fingers crossed.....
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Old 07-10-2013, 08:31 PM   #9
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Convertible top being replaced starting tomorrow. Let you know how I make out. Mall Chevy in Cherry Hill NJ. Fingers crossed.....
Indeed,

I will be in touch as well!

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Old 07-10-2013, 08:59 PM   #10
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People are complaining that they don't replace the whole mechanism because they did it on the 4th gens. If there was a problem, car went in, unbolted from the car and removed, new top with mechanism put in place and cables hooked back up. It was a couple hour process and had a high satisfaction rate. GM is just trying to cheap out on the 5th gens. All it is doing is causing more problems and pissed off customers of their 40 thousand dollar car that doesn't perform as it should. IMO personally, I really am surprised someone hasn't filed suit for breech of implied warranty on these cars.
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Old 07-12-2013, 10:49 AM   #11
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Thanks for the info!

Quote:
Originally Posted by CamaroRunsDeep View Post
You are exactly right. I am aware of that and why I requested that GM supply me (which they did) with a Body Systems warranty which will cover the top and accessories for 5 years/60k miles.
Thank you so much for posting this! I'll be asking for a Body Systems warranty as well. I found a hole in my top on the passenger side, right above the back quarter panel, yesterday afternoon.

I thought I was one of the lucky ones since I'd not had a problem in 23,000 miles, but apparently not!

Anyway, I stopped by the dealer before the service department closed last night and the manager took one look and said they'd replace the top no problem since it's under warranty. They've done a few others in the past for the same problem and have had good success.

My dealer has been great so far (Roy Robinson Chev in Marysville, WA). I had a number of issues at the beginning - a radio that's needed replacing twice, a problem with the shifter, a rattle in the top after having the TSB done that took 6 months find and turned out to be a spring that was routed wrong, both back window regulators have been replaced (at different times, of course), and the seat belt on the driver's side had to be replaced most recently. Now this!

I hope everything goes well with your replacement!!!!!
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Old 07-16-2013, 12:53 PM   #12
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Thanks for the good wishes

Maybe done today, and they are replacing the water bag too. Hopefully the car is perfect when I get it back....
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Old 07-17-2013, 09:11 AM   #13
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Hope it dont but from my experience this is the start of a lot of pain good luck though
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Old 07-18-2013, 05:23 PM   #14
CamaroRunsDeep
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It will be 8 days tomorrow...

Water bag was changed, had to order & replace bows, now I am told that rear window seals had to be ordered and replaced. As I stated in the beginning of this thread why do they waste time and just replace it all from the get go instead of dragging out. Hope I can get it tomorrow......
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Old 07-18-2013, 06:56 PM   #15
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Originally Posted by CamaroRunsDeep View Post
Water bag was changed, had to order & replace bows, now I am told that rear window seals had to be ordered and replaced. As I stated in the beginning of this thread why do they waste time and just replace it all from the get go instead of dragging out. Hope I can get it tomorrow......
CamaroRunsDeep,

Mall Chevrolet confirmed this information to me earlier today. The reason the dealership could not replace everything at the beginning was because a thorough diagnosis must first find those parts as defective, and further inspection revealed this to be the case. I'll be following up with Mike Cantrell regarding the repair's completion. Still, it's glad to know everything's moving along!

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Old 07-19-2013, 03:39 PM   #16
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Okay here we go

Got the call that the car is finally ready. Mall Chevrolet did a great job of communicating with me and keeping me informed. Keith the service adviser and service manager Mike Cantrell were great. Can't wait to see it and try it all out. Will let you know what I find. Fingers crossed
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Old 07-20-2013, 01:14 PM   #17
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Originally Posted by CamaroRunsDeep View Post
Got the call that the car is finally ready. Mall Chevrolet did a great job of communicating with me and keeping me informed. Keith the service adviser and service manager Mike Cantrell were great. Can't wait to see it and try it all out. Will let you know what I find. Fingers crossed
Great news CamaroRunsDeep,

We are also hoping everything has been worked and ready for you when you arrive. I will follow up and update my colleague William R. on this update.

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Old 07-21-2013, 03:34 PM   #18
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Kudos to Mall chevrolet in Cherry Hill NJ

Picked up the car Saturday at 5pm and it ..........LOOKS GREAT! They did a fantastic job with everything as far as I can see. Even detailed it inside and out. I am very happy after one day of use and I hope it continues.

Mall Chevy GM warranty My Camaro is again!

New top material seems a lot thicker with less visible "creases" showing thru where the bows are. Also new rear quarter window moldings (rubber seals) are new style and thicker. I actually think that road and wide noise has now been reduced inside the car too.
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Old 07-21-2013, 04:12 PM   #19
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Originally Posted by CamaroRunsDeep View Post
Picked up the car Saturday at 5pm and it ..........LOOKS GREAT! They did a fantastic job with everything as far as I can see. Even detailed it inside and out. I am very happy after one day of use and I hope it continues.

Mall Chevy GM warranty My Camaro is again!

New top material seems a lot thicker with less visible "creases" showing thru where the bows are. Also new rear quarter window moldings (rubber seals) are new style and thicker. I actually think that road and wide noise has now been reduced inside the car too.
Wow,

Thanks for the update! I'm happy that Mall Chevrolet addressed your concerns and did a terrific job during your service visit. I wish you all the best moving forward!

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