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Old 05-15-2013, 10:38 PM   #1
GAHDOOSH
 
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Thumbs up My Camaro Story (Nightmare)

This was my letter to GM
I am posting it here to gather peoples thoughts on what they think should be done to make this right.

To whom it may concern,
My Name is |||||GAHDOOSH|||||; I purchased a brand new Chevrolet Camaro 2LT RS from salesmen |||SALESMAN NAME||| at ||||Dealership|||| in |||Location|||| on January 31st 2013 in cash. I have since driven the vehicle 10,700 miles and I have had many issues with the car. Some of them have been taken care of and some of them still need to be addressed. I will now list them below.
• Salesmen never arrived on day of purchase
• Dealer lost spare key, had to place multiple phone calls and wait a week for the key to arrive in the mail
• Optional gauges had not been properly installed. Went to dealer to have it fixed
• Onstar mirror had to be replaced, displaying random nonexistent errors
• MyLink backup camera stopped working. Went to dealer to have it fixed.
• MyLink radio and Sat Nav very slow. Went to dealer for software update and fix.
• Tire pressure monitor system failure. Dealer is replacing/repairing.
• Driver side horn not attached to car. Dangling by cable. Dealer attached it
• Front right horn nonoperational. Dealer replaced it
• Bumper not flush with hood. Dealer has the vehicle awaiting district manager to assess.
• Bumper not the same color of vehicle, Dealer previously suggested it needed repainting, now that they are aware it is warranty the Collision Manager has decided it will not be repainted.
I have only had the car four months....


The General Motors mission statement is as follows. Safety and quality first, create life-long customers, innovate, deliver long-term investment value, and make a positive difference. I feel as though GM has not exemplified this mission statement in my case.
All of these issues and more, added to the enormous amount of time and energy that has been required to take care of these issues, has made this an unfortunate experience. My biggest fear is that all of the above issues have been found by me, and I can only see so much. It would appear that the vehicle is falling apart. I bought the Camaro because my brother has a 2010 1LT RS, and I wanted one as well. My family has owned several GM vehicles throughout the last thirty years including Impala’s, Silverado’s, and Camaro’s. This most recent purchase has been a disappointment to the entire family.
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Old 05-15-2013, 10:48 PM   #2
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Sounds like you have a lemon there...

Was the car in a accident?
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Old 05-15-2013, 10:49 PM   #3
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Old 05-15-2013, 10:49 PM   #4
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Originally Posted by KaBoom1701 View Post
Sounds like you have a lemon there...

Was the car in a accident?
Bought it brand spanking new, no record of an accident from dealer but it looks like probably either in production or in transport.
The horn wasn't even attached to the car....
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Old 05-15-2013, 10:55 PM   #5
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That is horrible.
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Old 05-15-2013, 10:58 PM   #6
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Originally Posted by xRedsox View Post
That is horrible.
I blacked out the dealer name out of courtesy and respect because I honestly believe it was screwed from production. I forgot to mention that my salesmen no longer works at that dealer as well...
I'm just disappointed because although every member of my family has at some point or another purchased and owned a Chevy, this was my first and it was a total nightmare.

I will likely be returning it, and it will be very difficult to buy another.

Any networking to get this resolved would be greatly appreciated, not sure if the band of brothers here have that kind of power?
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Old 05-15-2013, 11:02 PM   #7
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Sorry for your woes. I had a similar situation with my 1st 45th. Not so much on the production and falling apart issues, but just lack of care by the dealership. If your interested, head over to ny5thgen.com and search for how I owned 2 45th anniversarys. It's a lengthy read.
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Old 05-15-2013, 11:03 PM   #8
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I haven't seen a rant/rave like this since I worked as a Customer Relationship Manager, (CRM) for GM in 99-00. Back then, GM had huge issues with Cadillac Catteras and diesel 6.5L motors in pickup trucks, both GMC and Chevy.

So you know, you can solve all this, keep it civil and keep a paper trail of all your trials and tribulations. It is all about showing that you have a case, a situation you wouldn't wish on them, or you.

Best of luck, please keep us all in the loop to resolution.


Quote:
Originally Posted by GAHDOOSH View Post
This was my letter to GM
I am posting it here to gather peoples thoughts on what they think should be done to make this right.

To whom it may concern,
My Name is |||||GAHDOOSH|||||; I purchased a brand new Chevrolet Camaro 2LT RS from salesmen |||SALESMAN NAME||| at ||||Dealership|||| in |||Location|||| on January 31st 2013 in cash. I have since driven the vehicle 10,700 miles and I have had many issues with the car. Some of them have been taken care of and some of them still need to be addressed. I will now list them below.
• Salesmen never arrived on day of purchase
• Dealer lost spare key, had to place multiple phone calls and wait a week for the key to arrive in the mail
• Optional gauges had not been properly installed. Went to dealer to have it fixed
• Onstar mirror had to be replaced, displaying random nonexistent errors
• MyLink backup camera stopped working. Went to dealer to have it fixed.
• MyLink radio and Sat Nav very slow. Went to dealer for software update and fix.
• Tire pressure monitor system failure. Dealer is replacing/repairing.
• Driver side horn not attached to car. Dangling by cable. Dealer attached it
• Front right horn nonoperational. Dealer replaced it
• Bumper not flush with hood. Dealer has the vehicle awaiting district manager to assess.
• Bumper not the same color of vehicle, Dealer previously suggested it needed repainting, now that they are aware it is warranty the Collision Manager has decided it will not be repainted.
I have only had the car four months....


The General Motors mission statement is as follows. Safety and quality first, create life-long customers, innovate, deliver long-term investment value, and make a positive difference. I feel as though GM has not exemplified this mission statement in my case.
All of these issues and more, added to the enormous amount of time and energy that has been required to take care of these issues, has made this an unfortunate experience. My biggest fear is that all of the above issues have been found by me, and I can only see so much. It would appear that the vehicle is falling apart. I bought the Camaro because my brother has a 2010 1LT RS, and I wanted one as well. My family has owned several GM vehicles throughout the last thirty years including Impala’s, Silverado’s, and Camaro’s. This most recent purchase has been a disappointment to the entire family.
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Old 05-15-2013, 11:09 PM   #9
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Sorry to tell ya, but it really sounds like it was in a crash probably during a test drive, if the dealer fixed it there would be nothing on the title or car fax. makes me wonder if that has to do with the salesman no longer working there. I wish you the best of luck.
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Old 05-15-2013, 11:14 PM   #10
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Quote:
Originally Posted by pogiskier View Post
Sorry to tell ya, but it really sounds like it was in a crash probably during a test drive, if the dealer fixed it there would be nothing on the title or car fax. makes me wonder if that has to do with the salesman no longer working there. I wish you the best of luck.
The dealers general manager emailed me the car's records. He personally assured me that the vehicle was never damaged in any way on the lot. That would be a serious non disclosure issue.

I haven't gotten to the bottom of why the salesmen isn't there, but I'm not surprised considering I bought a car in cash and he didn't even bother to show up.
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Old 05-15-2013, 11:17 PM   #11
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This sucks that you have to go through this, I hope it will all work out in a very positive manner in the end.
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Old 05-15-2013, 11:18 PM   #12
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Appreciate the sympathies, I do as well. I would like to think that they can find me another one.
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Old 05-15-2013, 11:19 PM   #13
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Damn sucks your having to deal with this good luck.
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Old 05-15-2013, 11:37 PM   #14
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Contact Chevrolet Customer Support, you can pm them here. William has been messaging me and is very open and helpful.
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Old 05-15-2013, 11:41 PM   #15
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Check the lemon laws in your state, go from there, and surely one of the Customer Service reps will pop up on here in a minute

Good luck



45th, I'm going to read your story, sound interesting
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Old 05-15-2013, 11:46 PM   #16
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Just scored a 95/100 on the South Carolina lemon law instant online evaluation...


"81-100 Points
Strong case. You should contact us for a Free Case Review."
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Old 05-15-2013, 11:58 PM   #17
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Do it!
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Old 05-16-2013, 12:04 AM   #18
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I am thinking that the car was damaged on the front end too. Too many things that are wrong on the front end. Plus the fact that your front bumper is a different color and it doesn't line up? To me, this just sounds like it got hit.
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Old 05-16-2013, 12:06 AM   #19
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Originally Posted by rberns View Post
I am thinking that the car was damaged on the front end too. Too many things that are wrong on the front end. Plus the fact that your front bumper is a different color and it doesn't line up? To me, this just sounds like it got hit.
If it did, no one is fessing up.
I spoke to the GM at the original dealer, the GM of the dealer in SC, two people at General Motors 1-800, and a district manager...


If someone could tag a GM service rep to this that would be great. I can't find any in the search I'm bad at it.
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Old 05-16-2013, 12:18 AM   #20
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My first Camaro 2010 2SS was wrecked by the dealer. I had to do my own investigation and hire an expert to write a book on it, literally lol needless to say the dealer finally fessed up when I handed the book and gave them the ultimatum of either one of two things,male suit or buy my car back. Needless to say they bought the car back.

Sorry you are having problems with this one.

I am loving my second Camaro though, so I know what you mean about feeling hesitant in buying a second one.
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Old 05-16-2013, 12:27 AM   #21
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My first Camaro 2010 2SS was wrecked by the dealer. I had to do my own investigation and hire an expert to write a book on it, literally lol needless to say the dealer finally fessed up when I handed the book and gave them the ultimatum of either one of two things,male suit or buy my car back. Needless to say they bought the car back.

Sorry you are having problems with this one.

I am loving my second Camaro though, so I know what you mean about feeling hesitant in buying a second one.
Oh boy... not promising.
It would appear this isn't rare?
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Old 05-16-2013, 12:32 AM   #22
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Quote:
Originally Posted by GAHDOOSH View Post
Oh boy... not promising.
It would appear this isn't rare?
My advice is dont buy a car at dusk lol

When I first saw it in the day time I was like WTF?

The dealer claimed it was sand damaged during shipping, I call big time BS!!

They replaced the rear bumper, rear quarter panel, and had to bondo the drivers side and repaint most of the car.........that much damage is not from any sand storm.

Yes it does happen, damage can occur in shipping or by a careless porter driving the car. Then the dealers fix it and sell it, they are supposed to disclose stuff like that but some are rats and don't want to lose the money.

My first car had over 10k in damage.
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Old 05-16-2013, 12:35 AM   #23
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Originally Posted by CHMSC View Post
My advice is dont buy a car at dusk lol

When I first saw it in the day time I was like WTF?

The dealer claimed it was sand damaged during shipping, I call big time BS!!

They replaced the rear bumper, rear quarter panel, and had to bondo the drivers side and repaint most of the car.........that much damage is not from any sand storm.

Yes it does happen, damage can occur in shipping or by a careless porter driving the car. Then the dealers fix it and sell it, they are supposed to disclose stuff like that but some are rats and don't want to lose the money.

My first car had over 10k in damage.
Holy moly, I just hate to think of the resale value I've lost in the car after all the crap i've gone through.
If someone asked me in a private sale "Have you had any issues with the car" I don't think I'd be able to keep a straight face
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Old 05-16-2013, 12:41 AM   #24
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Quote:
Originally Posted by GAHDOOSH View Post
Holy moly, I just hate to think of the resale value I've lost in the car after all the crap i've gone through.
If someone asked me in a private sale "Have you had any issues with the car" I don't think I'd be able to keep a straight face
Hence why I made them buy it back, I didn't want a wrecked car for one and if I did sell it I didn't want to have that hassle. They did offer me a large amount of money, free extended warranty and other stuff. I just wanted a new car lol

My advice would be try and get GM to do a buy back on it or a lemon law and get a new one from a trusted dealer.

I hear nothing but good things about Becky from Rodgers Chevrolet. Wish I would have known about her sooner.
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Old 05-16-2013, 01:09 AM   #25
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Originally Posted by pogiskier View Post
Sorry to tell ya, but it really sounds like it was in a crash probably during a test drive, if the dealer fixed it there would be nothing on the title or car fax. makes me wonder if that has to do with the salesman no longer working there. I wish you the best of luck.
Maybe the salesman was the one that wrecked it during the test drive?
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