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Old 07-23-2013, 07:46 PM   #15
ambientweather
 
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Unbelievable... I just got off the phone with a customer service rep at Chevy, and after Chevy dragged this out for two months, she said that "we will not be participating in the seat replacement at this time" even though I received a letter promising they would replace the seat.

She also stated that even though the car is under warranty, I would be responsible for any repair costs associated with the airbag indicator because miles have been put on the car since the seat replacement was offered.

The problem still persists. The air bag indicator does not come on when my wife is properly seated in the car.

What is next?

Regards,

Ed
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Old 07-23-2013, 07:52 PM   #16
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Here is the letter Chevy is no longer honoring...
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Old 07-23-2013, 10:04 PM   #17
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Well they are in breach of implied warranty. Ball is in your court now. You have documentation that says they will replace it which they now are not. I would take them to small claims court and fight it out with them. Or go to the NTSB or BBB
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Old 07-23-2013, 10:12 PM   #18
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Curious why they offered the seat replacement a year ago and it's not completed yet?? Has the dealer been stalling?
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Old 07-24-2013, 12:57 AM   #19
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WTF? Really GM?
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Old 07-24-2013, 01:00 AM   #20
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You know what, send a separate registered letter & email to each of the guys in the letter. I bet after they fire some body's ass the seat get replaced!
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Old 07-24-2013, 08:49 AM   #21
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At this point in time, I am completely stumped by their reaction. Yes, the dealer is stalling. The only way to break the deadlock was to contact William R. on this forum and he opened a case.

I already took this to BBB and lost on a technicality. BBB Arizona requires four repair attempts. On the fourth visit to the dealer, they stated the 'air bag is operating as designed', even though the problem was repeatable when connected to a computer and with one of the employees in the car. I am sure they knew the BBB rules going into the fourth repair attempt.

After the BBB meeting (not during), I was offered up this letter. We did follow up one week later and tests were run by a specialist, however, no seat was ordered at that time. He did show us the 'legs up for one minute' method and it seemed to help.

The problem was intermittent but a year later is more consistent, so I decided to take Chevy up on their offer. I assumed there was no expiration date and the car is still under warranty. I took them at their word as any gentleman would.

However, the district rep. on the phone stated over and over again that I am responsible for my own repairs, even though it is still under warranty and there is clearly a problem.

By the way, the Chevy letter stated my wife is 5'2" and 160 lbs. She is actually 5'6" and 160 lbs, a very normal sized adult.

Their actions defy logic.
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Old 07-24-2013, 09:19 AM   #22
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If it was stated to you that repairs were to be fixed by you on your time although it is a warranty issue, they are in violation of implied warranty. Call your states attorney general. They usually are very helpful and can steer you in the right direction. Mine did when I was going through my buyback of my 2012 Vert
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Old 07-24-2013, 09:52 AM   #23
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Yes I will. When she said they will not be participating in the seat replacement at this time and kept repeating it, I was upset. When she said I was responsible for my own repairs, I was furious.

She is calling back today. We still have the issue that the air bag consistently does not work.
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Old 07-24-2013, 09:54 AM   #24
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The words 'not participating' and 'at this time' are carefully chosen. I wonder what they mean legally?
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Old 07-24-2013, 10:11 AM   #25
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Man this really sucks. I wish you the best.
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Old 07-24-2013, 11:24 AM   #26
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Turns out that because the 2011 is out of production, there is no seat they can replace it with. Talked to the dealership. I wish the district rep. at Chevy would have just told me this. It explains why there was months of stonewalling and could have saved a lot of back and forth and emails and also explains why nothing is moving forward.
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Old 07-24-2013, 04:09 PM   #27
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Did they change the seats from the 2011 to 2012 to 2013?
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Old 07-24-2013, 08:23 PM   #28
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I reported the same issue on our 2010 Coupe and submitted video proof. The issue was never resolved and we no longer have the car. This reminds me that I need to test on our '12 and '13.


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