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2013 Fest Discussions (IV) Fest VI discussions.

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Old 08-06-2013, 09:40 PM   #1
LS3 SS

 
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"Best of the Fest" Award for top Vendor?

Not sure if this idea was mentioned in any other threads, but I wanted to shed light on a possible type of award for vendors for future Fests.

The main reason I would love for this award to be created is due to Steve, Ashley, and everyone else at HPE. They literally worked non stop to make all of their customers happy from the beginning to the end of the fest. They set up their booth on Thursday when the track wasn't even open, doing installs all day, and even did some installs in the parking lot of the hotel. Even when I couldn't get my vents installed on Thursday, they told me to come back bright and early the next morning and knocked mine out first, which gives any customer a sense that they are valued.

I also wanted to see this award created because there were other vendors (who I will not name) who didn't even bring products to sell, or made excuses why they didn't bring certain products for fear that the install times would "Take too long".

Moderators, is there any way we can see this award come to fruition?
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Old 08-06-2013, 09:59 PM   #2
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Maybe they could give pass out numbered ballots with your entrance ticket and you turn the ballot in by Saturday noon so they can count them up?
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Old 08-06-2013, 10:19 PM   #3
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Hey Chris I was the guy that was at the booth in the morning as well. It was great to meet you. I also agree with everything you said, Steve and Ashley were great along with the Adams Polish folks and Ted Janetty was also very cool too! Additionally, I want to give props to Chevy. I have a story to post about them that I'll take care of later.
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Old 08-06-2013, 10:23 PM   #4
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Originally Posted by FanDamNCSU View Post
Hey Chris I was the guy that was at the booth in the morning as well. It was great to meet you. I also agree with everything you said, Steve and Ashley were great along with the Adams Polish folks and Ted Janetty was also very cool too!
Brad right? I'm horrible with names lol

It was cool meeting you as well, nice car man!
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Old 08-06-2013, 10:29 PM   #5
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Brad right? I'm horrible with names lol

It was cool meeting you as well, nice car man!
Yup, you're right this time lol.

Anyways,

I want to also mention the guys at Show Time Detailing. I had them do a full Clay/2 Step Polish/ and Wax and my car has never looked better. Good guys, and they did very good work!

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Old 08-06-2013, 10:32 PM   #6
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Maybe they could give pass out numbered ballots with your entrance ticket and you turn the ballot in by Saturday noon so they can count them up?

That sounds like a great idea honestly. A system where whenever you purchase a product from a vendor, you get a colored ticket or item, and at the end of the fest, you turn in your ticket to the Moderators and they tally them up to find out who not only had the most business, but the best customer service.
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Old 08-06-2013, 10:32 PM   #7
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Yup, you're right this time lol.

Anyways,

I want to also mention the guys at Show Time Detailing. I had them do a full Clay/2 Step Polish/ and Wax and my car has never looked better. Good guys, and they did very good work!


Are you serious? I didn't even know they were doing details out there. How much did that cost?
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Old 08-07-2013, 04:06 AM   #8
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I'd nominate Shinetime, Adams, and MPD based on who I spoke to. Unfortunately, not every vendor upheld the high level of customer service and quality products that these guys did.
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Old 08-07-2013, 06:15 AM   #9
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Chris, Show Time charged me $300. It may sound like a lot but their attention to detail was great. They removed every bug and I couldn't find any missed spots. I had bad swirling and that's all gone now as well. I'm very happy.
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Old 08-07-2013, 07:41 AM   #10
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Steve @ HPE is truly a 1st class act. Even though I had bought his vents and done my own install months before the Fest, I wanted to stop by his area to let him know what I great product I think he puts out. He was busy in his trailer in the middle of an install and but still took the time to chat a bit. He was very informative and friendly and is a great ambassador for his company. Top notch in every respect.
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Old 08-07-2013, 10:33 AM   #11
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What about AAC?!?
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Old 08-07-2013, 10:43 AM   #12
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This is a great idea, I took my time to fill out my vendor card. I tried to chat with all and not just get it signed. I think my wallet doubled in size from all the business cards that I got. Funny since I lightened it up with a lot of money spent!! Maybe have a bowl where everyone gets one vote and go from there. Most vendors that I talked to said traffic and sales were down, but quality if the talk on future business was way up and very encouraging.
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Old 08-07-2013, 11:51 AM   #13
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What about AAC?!?
I'm not sure if this is sarcasm, lol.


I will be respectful about AAC, but they are also one of the reasons why I made this thread :

THIS IS NOT BASHING.

They approached me the first night about purchasing some of my products and getting them installed at the fest, at which I told them I had almost all of their products on my car. Then I decided "Hey, I really want some afterburners, let me ask them about the 2.0's", and when I asked them, they told me they weren't doing 2.0 afterburner installs, due to "time constraints". Then I asked if they even brought them to the fest, so people could buy them, and they said no. That's when I lost respect, and the conversation ended.

It's one thing to not be able to do an install due to lack of tools or space for labor, it's another to not even bring a fairly new product to the Fest, and then make an excuse as to why you wouldn't be doing installs. Hell, HPE was doing installs at NIGHT in the PARKING LOT.


Either way, "Customer appreciation" doesn't lie, and eventually great service, or not so great service will catch up to some people.
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Old 08-07-2013, 12:44 PM   #14
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Thank you guys for the kind words! We bust our humps to answer EVERY question that is asked when we are out at a show, even when the booth is overflowing with people!

If you have an issue on your car, our normal resposne is "bring it to the booth!" I'd estimate we had no less than 15 cars roll through the booth to inspect issues or problems or to demo products on.
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Old 08-07-2013, 01:07 PM   #15
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Interesting...

It would have to be decided by the attnedees....

Something for us to consider.
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Old 08-07-2013, 01:30 PM   #16
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This is a pretty good idea! Brings attention to the business' that provide good customer service and help weed out the bad ones to prevent future issues between members and sponsors. I know this wouldnt be held for that reason at all but it will help when choosing a vendor.
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Old 08-07-2013, 01:34 PM   #17
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My vote would be:
1. Shinetime--I did not realize I had some red overspray on my car. I had painted some items outside of my garage and the vent was open. The guys at Shinetime went the extra mile to get it right. They spent hours claybarring, polishing and sealing my baby. She looks like a brand new car now with a mirror finish. And the price was very reasonable. HIGHLY RECOMMENDED!
2. Jannety. They also went above and beyond to explain their products, work out great deals and provide quality installations.

Pics from the Shinetime gang working on my car and the finished product:
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Old 08-07-2013, 01:35 PM   #18
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Quote:
Originally Posted by FanDamNCSU View Post
Yup, you're right this time lol.

Anyways,

I want to also mention the guys at Show Time Detailing. I had them do a full Clay/2 Step Polish/ and Wax and my car has never looked better. Good guys, and they did very good work!

FanDamNCSU - I just wanted to point out that on my way out on Saturday I ran across the parking lot to take pics of your car. I have a CGM also and loved the stripe package and hex vent combo you've got. Very clean car but I'll shout out to Shine Time for that!
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Old 08-07-2013, 05:06 PM   #19
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Originally Posted by bhillakaiceberg View Post
What about AAC?!?
LOL

*they showed up 2 hours late to my 10 AM install thursday*
"We couldn't finish your install today, so come back first thing tomorrow and we will do your mirrors"
*wake up early on my vacation to show up at the track*
"We can't tap your concept mirrors into your turn signals, we don't have the tools to take off your door panel"
- so why did you tell me to come back this early this morning if you couldn't do it?
"Well we didn't think about it yesterday"
- why couldn't you have called me to let me know?
*walk back to my car, turn corner, and see first car in install line with door panel off*
"Oh really? he has the door panels off? well, we don't have the dual-intensity [whatever they are called] to wire them in"

Not to mention the numerous people, including myself, who stopped back to see them the second day to get the stuff they had installed the first day fixed

Over the past two fests I've spent ~$2k with AAC, despite others warnings. As long as everything works, it's fine because you don't have to interact with Tiffany. As soon as something goes wrong with their overpriced and inconsistent products, and you have to talk to somebody, you immediately regret it. I will say that the tech who worked on my car was friendly and answered all of my questions, but he did seem rushed.

Needless to say, they won't be receiving my vote, but it was refreshing to work with some other vendors that really have their priorities in order.
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Old 08-07-2013, 07:16 PM   #20
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Well I was looking for an exhaust which nobody had what I wanted so I moved to intakes and I want the black cai intake which a few vendors offered, but at a higher price then I can get right here on this forum from a vendor which I really found pretty sad saying the fest should be the best time to get new customers for vendors. After failing to get the sound or power/air mod taken care of, I moved to looks and my vote goes to Oracle. Their car showed all the options in person you could do and looked amazing and they had a pretty decent inventory with them to buy and with free installs. They earned my business and I added everything I could afford and they installed everything. Only thing I wish they had with them are the dual color halos and fogs but they were still offering the discount on them if you wanted to order. Great job guys and girls @ Oracle.
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Old 08-07-2013, 08:39 PM   #21
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The Shine Time guys were awesome. They did a great job on my car and I'm not that easy to please when it comes to the car.

I can't say enough about the Livernois guys. I'm willing to bet none of the other shops took their customers to dinner.

As for AAC, I had them install a pair of GOBOs and they aren't shining correctly. No big deal, the kid that did the install showed me how to twist them and I get it's hard to see the image in the middle of the day. The kid that did the install was nice and personable though. I do have 2 screws left over in my floor board. Not sure where they go in the door panel. I did see a number of folks come by for "please fix what you did earlier" though, including dorfmac. I probably saw about 4 people come over while I was getting my GOBOs installed for "something's not right". Maybe related to the amount of work they had the day before and trying to rush people through so folks didn't complain about the wait?

The billet customs guys were awesome too. Did a great job on my door handles I had them install and were very friendly.

I think all of the vendors that I talked to were very personable and friendly.
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Old 08-07-2013, 08:41 PM   #22
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Yep those shine guys were a big help to many people out there, thanks for your hard work!
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Old 08-07-2013, 09:20 PM   #23
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We like this idea.
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Old 08-07-2013, 09:35 PM   #24
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We can even make it fair enough to have a 1st, 2nd, and 3rd place trophy or some sort of appreciation prize to let them know that the customers felt that they were one of the Top three Vendors of the entire Fest. This would also motivate and encourage the Vendors to compete harder for their customer base, bringing quality and quantity of their products to serve more customers.
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Old 08-07-2013, 09:36 PM   #25
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Originally Posted by CatchMyZ View Post
FanDamNCSU - I just wanted to point out that on my way out on Saturday I ran across the parking lot to take pics of your car. I have a CGM also and loved the stripe package and hex vent combo you've got. Very clean car but I'll shout out to Shine Time for that!
Thanks dude! I appreciate that and I give all of the props to the Shine Time guys lol
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