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Old 08-23-2013, 01:27 PM   #18
500hpbluez28
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Just wanted to give some good news to this thread. I heard from Alan today and he processed my refund through paypal for my order made in February. I had my own issues and it was frustrating but Alan did as he said he would and did refund me in full. Everyone stay positive.
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Old 08-25-2013, 07:29 PM   #19
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Congrats sir on your refund. I have spoken to Alan and he has promised me my refund very soon. So I am hoping to get it by Monday and we can then move forward. In the end this may have just been a big misunderstanding. We update tomm (Monday).
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Old 08-28-2013, 10:49 PM   #20
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For those who were asking, no refund yet but Alan sent me a text saying he tried but had trouble sending the refund. Hopefully Alan will complete the refund tomm (Thursday 8/29)
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Old 08-28-2013, 11:28 PM   #21
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Wow... Good luck.
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Old 08-28-2013, 11:43 PM   #22
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For those who were asking, no refund yet but Alan sent me a text saying he tried but had trouble sending the refund. Hopefully Alan will complete the refund tomm (Thursday 8/29)
What? He had trouble sending the refund? HaHa, thats a good one.
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Old 09-02-2013, 12:28 PM   #23
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Ok, got great news. A few days ago Alan refunded my money. As far as I am concerned this is a done issue. I will get my stuff hydro-dipped going forward, its so much easier. Thanks for the support C5!
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Old 09-02-2013, 01:36 PM   #24
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Ok, got great news. A few days ago Alan refunded my money. As far as I am concerned this is a done issue. I will get my stuff hydro-dipped going forward, its so much easier. Thanks for the support C5!
Glad to see it worked out Randy.
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Old 09-03-2013, 12:30 AM   #25
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Glad to see it worked out Randy.
I guess you could call it that..
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Old 09-26-2013, 10:03 AM   #26
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Alan selling again

Ok, I am torn. I got my money back from this company even though I still lost money and never got what was promised. I was told I was getting my money back and my product. I guess I should be happy right, but I am not esp. after seeing that Alan is back selling products again.

I was going to post a comment on Alan post just to make sure I let members know to be careful when buying from him but I did not want it to overkill the whole situation. Maybe Alan has improved his company, which would be a great thing. So if other members read this site then I guess I have done my part as a fellow member.
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Old 09-26-2013, 10:30 AM   #27
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I apologized, refunded your money, and didn't ask you to return the door sills I sent you, plus I expanded the staff, but I completely understand your frustration. I, too, have been let down by a business in my life, so I'd never try to minimize or take away from you the hurt you're obviously still experiencing.

I'm sincerely sorry and ashamed by how things didn't work out between us and I'd do anything if I could go back and get it right the first time.

All I can do is work harder and harder every day to make sure we don't allow anyone to suffer the aggravation that you did, Randy.

Again, my most sincere apologies.

I know it can't make up for the trouble, but I'm going to send you a carbon fiber traction control button and power port cover on the house.

Thanks,
Alan
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Old 09-26-2013, 11:47 AM   #28
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If you are truly sorry then be a man of your own words, the words that you posted yourself. This was based on the conversation we had on several occasion, you promised that you would send me my money and my parts, I have listed below what you said in your own words on 08-13-2013 07:14 AM., Again I am also a business man, but I stand by my word. If you are truly sorry then stand by your words and send me the parts promised!!!!!

Now, after we've spoken and I've agreed to return your money, INCLUDING the $75 you said it cost to clean up your original engine covers, what you have conveniently left out is that I offered to send you the parts anyway, at no charge, you're telling people I screwed you over?

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Old 09-27-2013, 07:30 AM   #29
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Hey Alan, waiting on a response!!
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Old 10-29-2013, 11:28 AM   #30
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To think i was considering these guys. Thanks for the review. Being in manufacturing i can tell you that there is no excuse to state "either way i didnt charge you the full amount" statements like that should not override quality and customer service. If he did say up front that he will charge you a fraction of the cost because he is unsure about the quality then Thats another story. Best of luck man!
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Old 01-28-2014, 08:38 PM   #31
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Hey guys, no action in this thread for a while, I wanted to see if anyone has updates on big top Gt (G3) ... What happened with them, did they improve their business, delays? Anyone order anything after their problems... Am planning to add CF interior trims to my interior soon, I was talking with them before their problems occurred about CF interior trims, but I delayed to fix something else in my car..

Thanks in advance guys
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Old 02-04-2014, 10:06 PM   #32
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I wanted to post my experience with G3 Composites. I put a $300 deposit down on a ZL1 front splitter. That was 2 years ago. About 6 months ago I said screw it, and had him switch the order to a manual shifter bezel and the center console side pieces. As of December 30th, they were supposed to ship out; I even got a tracking number, that still has not been processed. Everytime I text or email him, I get the same response, that my parts are ready to ship, then the next day, they were either lost or stolen (which I don't believe happens 6 times in a row). I finally have had enough with the BS and told him that I need the parts shipped out with proof from the carrier by Friday or I will need my $300 back. He said that his painter will be coming in tonight to finish the parts, and they should ship out this week. One too many excuses.

I will be flying out to Florida this weekend to take care of this in person. I hope for his sake that I don't hear any more excuses.
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Old 02-05-2014, 09:19 AM   #33
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Originally Posted by pyr0b0y View Post
I wanted to post my experience with G3 Composites. I put a $300 deposit down on a ZL1 front splitter. That was 2 years ago. About 6 months ago I said screw it, and had him switch the order to a manual shifter bezel and the center console side pieces. As of December 30th, they were supposed to ship out; I even got a tracking number, that still has not been processed. Everytime I text or email him, I get the same response, that my parts are ready to ship, then the next day, they were either lost or stolen (which I don't believe happens 6 times in a row). I finally have had enough with the BS and told him that I need the parts shipped out with proof from the carrier by Friday or I will need my $300 back. He said that his painter will be coming in tonight to finish the parts, and they should ship out this week. One too many excuses.

I will be flying out to Florida this weekend to take care of this in person. I hope for his sake that I don't hear any more excuses.
Not trying to stir the pot - but I have an email from Alan saying he fired his painter last Monday. So don't know if he has a new guy already...
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Old 02-05-2014, 03:51 PM   #34
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I can't tell you how absolutely disappointed I am by this thread.

As I've maintained throughout: we're a small company experiencing serious growing pains, so while I understand it's frustrating, and in that you're not alone, what you're doing now is nothing short of inflammatory and dishonest.

Whether we've had shipping issues or some manufacturing challenges, which have affected more than yourself, the one thing that's always been a constant is that I've never run from any one and always respond to calls, texts, and emails.

My mistake is in share what I know as I know it, son when things change, we are both affected.

Now, after we've spoken and I've agreed to return your money, INCLUDING the $75 you said it cost to clean up your original engine covers, what you have conveniently left out is that I offered to send you the parts anyway, at no charge, you're telling people I screwed you over?

Wow. So, obviously that offer is no longer on the table.

So here's what I'm going to do, Randy. I'm going to give you back exactly the amount of money you sent me as a deposit.

We can part company as people who shard an unfortunate customer service experience and you can find another carbon supplier.

As a carbon company, I'm in relatively rare air. What I constantly remind people is exactly how difficult it is to get a company like this not only off the ground, but also sustain it over the long haul.

It should call attention to the fact that of the people who have tried, only a total of MAYBE five significant carbon companies remain/survive in the market.

Anyone want to guess why that is?

Because custom made products that require an incredible amount of time and hand labor to get right. So, companies that come and go run afoul by taking huge deposits and running out of money.

So, I have two choices: I allow pressure to ship push me to shipping a part, like Mattos spoiler, before I'm completely satisfied and would be willing to put it on my own car, or I take the time to get it right no matter the cost.

Which is the lesser of two Evil's?

For us, It looks like we've got it figured out. Sure, we still have a little but of a production speed challenge we face every day, but within the last two weeks I hired two new employees for a total of five, so everything speeds up moving forward.

Lastly, and I'm a little angry given what I feel to be a deliberately hurtful posting, I find it further disappointing to see how much of the detail you've left out.

Like what you paid for then work, in exchange for developing use.

I can pull your invoice, but you paid approximately $250 for a part we'll sell for $800. I also didn't ask you to help carry the $1000+ cost of making the required molds for what was, and still is right at this second, a one off project.

For $250.

So Randy, with all due respect to your "getting screwed", I just don't see it.

I'm on vacation and out of the country, which you both know, until the 20th. Once I return, I'll await Matt spoiler to return and I'll send you back your deposit. (independently of course.)

We're slow, folks. It's a byproduct of what we manufacture. No matter what, no one, and I mean NO ONE, "gets screwed".

If anyone has any individual questions, please feel free to post them here, text me, email me, or send me a private message.

I'm not running from anyone and am not trying to hide anything, either. I'm here to help and share what we do.

Thanks,
Alan
Your on a vaction , Nice to know while this man is still waiting for his parts he paid for a very long time ago.
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