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Old 10-29-2013, 06:41 PM   #1
Batmanntexas
 
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Drives: 2012 Camaro SS (2SS)
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Angry Am I wrong on this?

Long story short, when I bought my Whipple SC kit, it came with the FlashPaq handheld programmer. Since day one, the programmer will not perform it's diagnostic/code reading functions. It loaded the tune file just fine, even logs data, however when you select the diagnostic/code read function, the programmer re-boots itself, every time. I contacted Whipple about this in June and have been going back and forth with them, even sent the tuner into SuperChips for diagnostics/repair. Everybody is stumped, claims the tuner works fine on their end, that it has to be something wrong with the "software" in my ECM. My autozone code reader works like a champ. So, after 5 months of e-mails, shipping back and forth (same unit), Whipple told me I needed to give them $100 and they would send me the new SXT tuner they are selling with the current kits. I think that is piss poor customer service/product support/ or whatever you want to call it. Am I wrong for expecting Whipple to replace the defective product they supplied me with a functioning one, of equal or greater value, without an additional charge, especially after 5 months of grief??

Just looking for a sanity check here...

Thanks in advance,
Scott
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Old 10-29-2013, 06:44 PM   #2
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You are right in that they should make it right and send you the sxt for free exchange. Im surprised a company like Whipple wouldn't handle this better
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Old 10-29-2013, 06:47 PM   #3
Batmanntexas
 
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Thanks, that's what I thought, too. Just want what I paid for to work like it was supposed to. My hope is that somebody (Whipple) will get wind of this and make it right.
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Old 10-29-2013, 07:04 PM   #4
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very few companies have customer service anymore......its been replaced by customer excuses........they just answer the phone nicely and give you excuses why it is your fault......no theirs.
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Old 10-30-2013, 07:44 AM   #5
10aSSee D

 
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I some what agree with you, if it works for them then maybe there's something wrong on your end. But they still should work with you.
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