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Old 09-18-2013, 01:20 PM   #103
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I'm a mold process engineer for a company that makes many fascia parts for GM, many are chevy bumpers. Alot of eyes see the final product. Its carefully examined under a macabeth booth for the smallest and most absurdly minor defects no one would ever see unless they had a trained eye. The parts are then passed by our quality department and sent to a GM quality department, where they again must be inspected and approved. If there was a defect in the paint line it would be on one part of the car, on dozens of cars, not just yours and on many different parts of the fascia.
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Old 09-18-2013, 10:22 PM   #104
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i'm sure this was railcar damage repainted before it got to dealer, and then re-clerared.
happened to my hood, that's why it was held up on the way to the dealer...
My brother in law runs a body shop for a Ford dealer near a rail depot and does fixes for Ford on vehicles that come off the rail cars damaged. Most of the time its scratches in the bumpers, doors or on trucks the bumpers get dinged up and they replace them, all before they hit the dealer's lots. If the damage is over a certain amount (don't remember what it is, but its pretty low) he fixes the vehicles and they go straight to auction. He does alot of work, amazing how care is not taken loading and unloading vehicles.
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Old 09-18-2013, 11:57 PM   #105
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i'm sure this was railcar damage repainted before it got to dealer, and then re-clerared.
happened to my hood, that's why it was held up on the way to the dealer...
I'm betting the same thing. Something happened between the factory and the dealership. In any case, its not your problem, its the dealership/GM to make you feel satisifed with the final outcome.
Good thing is you brought it to their attention right away so there's no question that it was that way when you drove it off the lot.
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Old 09-23-2013, 06:40 PM   #106
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Any update?
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Old 09-24-2013, 02:26 PM   #107
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Kind of the same thing going on with our black 1LE...except that we have white spots on different areas of the car. They tried to wet sand them out to no avail. Now they want us to give them permission to "break the paint" in those areas to fix them. We are kind of hesitant of that.
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Old 09-24-2013, 03:25 PM   #108
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Just got off the phone with GM. Once again the said its not a paint defect. They want to try to buff it out again.
Its just going in circles.
Waiting to hear from my GM customer service rep.
SOMAR13 have you contacted anyone on this? If not you can get it contact with my rep. I also have white spots all over my hood.
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Old 09-24-2013, 03:39 PM   #109
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I have not read this whole thread but I think I would be insisting on just getting another 2014 Camaro from them and have them work this out.
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Old 09-24-2013, 03:47 PM   #110
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Im trying. The GM sales rep said " Its not my problem"
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Old 09-24-2013, 03:50 PM   #111
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If they have another one you like, I would go up there and tell them that you spoke with an attorney and you have 30 days to cancel that deal. You are officially canceling it and you want another Camaro. THey should hop to it after that.
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Old 09-24-2013, 03:52 PM   #112
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If they have another one you like, I would go up there and tell them that you spoke with an attorney and you have 30 days to cancel that deal. You are officially canceling it and you want another Camaro. THey should hop to it after that.
Or actually contact an attorney.
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Old 09-24-2013, 04:01 PM   #113
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Just got off the phone with the service manager. He told me that if i let them repair the spots on the quarter panel it will effect the value of the car because it will be reported on car fax. Now I'm regretting signing for the car even though those spots were noted on the "we owe".
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Old 09-24-2013, 04:02 PM   #114
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Hi Casperadub70,

If you would like to provide us with your case number through a private message, we would be happy to check on the status of your case. Thank you!

Jessica
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Quote:
Originally Posted by Casperadub70 View Post
Just got off the phone with GM. Once again the said its not a paint defect. They want to try to buff it out again.
Its just going in circles.
Waiting to hear from my GM customer service rep.
SOMAR13 have you contacted anyone on this? If not you can get it contact with my rep. I also have white spots all over my hood.
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Old 09-24-2013, 04:05 PM   #115
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Or actually contact an attorney.
Yes but that would cost him actual $$. Most states have a law that allows someone to cancel a car deal, although most states differ as to the exact terms, some are 30 days I do believe.
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Old 09-24-2013, 05:32 PM   #116
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Sadly Maryland does not have a 30 day rule or anything like it.
Lucky for me, im in the Navy so we have a whole law department. They have already been informed about the situation. Im trying to let GM fix this but i just dont think they will. I have an appointment with legal on Monday.
I have been a huge Chevy fan and this whole thing has made me re-think that.
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Old 09-24-2013, 07:00 PM   #117
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Casperadub 70 and Somar13, I hope that you are able to get a new car. The issues have got to be around money or you both would have new cars. Hang in there and see this through. I hope that you both prevail.
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Old 09-24-2013, 09:42 PM   #118
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Casperadub 70 and Somar13, I hope that you are able to get a new car. The issues have got to be around money or you both would have new cars. Hang in there and see this through. I hope that you both prevail.
I agree... I also have scratches on the splitter and they want to take one off of another 1LE and stick it on ours.
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Old 09-25-2013, 10:17 AM   #119
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Hello SOMAR13,

We definitely don't want you to regret your purchase! If you would like to send us a private message with more information on your situation, we would be happy to look into things further for you.

Jessica
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Quote:
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Just got off the phone with the service manager. He told me that if i let them repair the spots on the quarter panel it will effect the value of the car because it will be reported on car fax. Now I'm regretting signing for the car even though those spots were noted on the "we owe".
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