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Old 08-16-2013, 05:49 PM   #1
Neumatic

 
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Thumbs down UPS Strikes Again

I just bought a Maggie TVS2300 off a member on here and he had it shipped UPS. I got the package's today and the box the supercharger was in looked like it had been through hell. Broke the idler pulley and the jackshaft. Could be some more damage, I was a bit irate so I just snapped some pictures and submitted the damage claim.

Another UPS disaster, What can't Brown do for you?


S/C box is on the left.








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Old 08-17-2013, 08:02 AM   #2
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The box went through hell, but doesn't look like a good box to ship something that heavy in.

Good luck with the claim.
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Old 08-17-2013, 08:13 AM   #3
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maybe it was in the plane that crashed...
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Old 08-17-2013, 08:15 AM   #4
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I'm sorry but I cannot blame this all on UPS. That box does not look rated to hold that amount of weight, it looks too thin. If you are going to ship something that heavy, it need to be shipped in a proper box.

Good luck with claim but I think UPS is going to find the packing was insufficient.

Off course this is just my opinion.
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Old 08-17-2013, 08:32 AM   #5
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Thats the box the sc was in when bought. And it was packed with quite a bit of cusion. We picked it up several times and tried shifting it inside box to make sure it didnt move. I can tell by pic they ran into it pretty hard with something.it was insured incase this happened. Ill put picks up in a bit of what it looked like before it shipped.
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Old 08-17-2013, 08:37 AM   #6
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The box is/was designed to store paper files (bankers box).....
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Old 08-17-2013, 08:43 AM   #7
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Looks like it fell off the conveyor belt at the shipping hub or got slammed repeatedly against one of the dividers or barriers.

Over weight items can get hung up pretty easy.It was shipped originally with expanding foam so impacts don't damage.

50/50 chance of winning this I would say...Good luck.
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Old 08-17-2013, 08:45 AM   #8
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ups sucks had same problems with much lighter items, that where probably over packed,and you get it and every corner is bashed in
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Old 08-17-2013, 11:03 AM   #9
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You always pay ups to box the items for you. I had a tvs get broken almost identical to the op. ups won't pay for anything they don't box which they won't admit .. Cost me a lot of money to get it fixed for the guy I sold it to
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Old 08-17-2013, 01:06 PM   #10
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have almost never recieved a ups delivery that didn't look like a punishing journey , I think they ship by throwing the box to the distination
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Old 08-17-2013, 03:07 PM   #11
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You will find out when you go to file a claim, but my thought is that it was not packaged well enough. For instance, I am pretty sure UPS rules will say something that heavy needs double wall boxes and some many inches of a certain packaging. When we have kits come here, the boxes are pretty beat up, but the OEM packaging holds up and there is no damage. They use a lot of form fitted foam, and the box itself is bigger. This is unfortunately one of the pitfalls of buying used.
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Old 08-17-2013, 04:22 PM   #12
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have almost never recieved a ups delivery that didn't look like a punishing journey , I think they ship by throwing the box to the distination
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Old 08-17-2013, 05:28 PM   #13
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We'll see how it goes, either way it'll get fixed. I agree the box wasn't the ideal box but the packaging was good. Whether UPS pays for it we'll see. Only good part is I wasn't planning on installing it immediately anyways.

Either way no box should show up in your door step like that, but it does happen quite often.
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Old 08-18-2013, 07:35 AM   #14
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have almost never recieved a ups delivery that didn't look like a punishing journey , I think they ship by throwing the box to the distination
Almost true with 3/6/12 ft conveyor drops along the way. All professional packers "pack" the item to withstand the 12 ft drop.....
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Old 08-18-2013, 07:54 AM   #15
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Cool

The claim will be denied due to the type of box used to ship the item.
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Old 08-18-2013, 08:35 AM   #16
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Almost true with 3/6/12 ft conveyor drops along the way. All professional packers "pack" the item to withstand the 12 ft drop.....
You are right here! At my hub the most a conveyor drops is 3ft! But the charge slides, and slides going to the outbound trucks can vary from 3 to 12 feet high! But usually the slides are always backed up, so therefore they never go down them to quickly!
But the rule of thumb for shipping is, like you mentioned in the 12ft drop! If you can drop it from that high and the pkg is still in tact, you will be fine!
My recommendation to the OP is to gather a lot more packaging materials to go into the box! Also if you file a damaged claim, we will be picking it up and taking it with us! You will never see it again if they pay the claim! If denied they will send it back !
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Old 08-18-2013, 01:04 PM   #17
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I hate UPS with a fiery passion.
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Old 08-18-2013, 05:54 PM   #18
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If denied they will send it back !
Hopefully without dropping it again.
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Old 08-18-2013, 06:01 PM   #19
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I wouldn't ship a blanket in that box!
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Old 08-18-2013, 08:28 PM   #20
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We process a good number of orders a year, and most are shipped UPS. We average 3-5 shipping damage claims a year. That is a stupid low number given the size of some of the boxes we send. By and large UPS does a fantastic job for us. Do some boxes get beat to hell? You bet...however if packaged right, the parts get there fine.

Again though, at the minimum, I am certain UPS shipping guidelines require a double wall box at that weight, along with some minimum inches of cushioning around it. I would be pretty shocked it they paid the claim.
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Old 08-19-2013, 09:51 AM   #21
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Yep, we'll see how it goes. If they pay it they pay it. If not its already worked out, just have to wait and see. Personally I'm not expecting them to pay the claim either based on most of the things said in this tread but I still have to try. Thanks for sharing your thoughts and experiences from a company standpoint
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Old 08-19-2013, 10:16 AM   #22
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Funny how they have no problem accepting money for the insurance, but don't want to pay out when a claim is made.
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Old 08-19-2013, 03:25 PM   #23
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We process a good number of orders a year, and most are shipped UPS. We average 3-5 shipping damage claims a year. That is a stupid low number given the size of some of the boxes we send. By and large UPS does a fantastic job for us. Do some boxes get beat to hell? You bet...however if packaged right, the parts get there fine.

Again though, at the minimum, I am certain UPS shipping guidelines require a double wall box at that weight, along with some minimum inches of cushioning around it. I would be pretty shocked it they paid the claim.
+1, we ship thousands of boxes to every state in this country every year and have MAYBE 2 claims, so far this year we have had zero. OP, this sucks for you man, but quite honestly with the weight of that box and the amount of dead space in it this was completely the shippers fault. They should have packaged this much better considering its weight and that fact that there is no give in it. I was in charge of shipping very high dollar and very fragile items at a company I used to work at and went to "Shipping School" at UPS & FedEx to ensure we had a very low damage rate, packaging is everything.

OP - hopefully it all works out for you man, it definitely puts a damper on things for you.
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Old 10-07-2013, 05:55 PM   #24
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Update:
UPS is paying the full claim. I had it sent to Magnuson to be inspected and repaired. There was actually more damage then I had thought. It is basically getting a full rebuild. So while UPS hasn't been the easiest or fastest to deal with atleast they are paying the full claim.

n2oSS has been very understanding and has been great to work with through this.
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Old 10-07-2013, 07:40 PM   #25
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Good Deal!!! There goes my raise! Lol!
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