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Old 09-12-2013, 12:25 PM   #1
Lgndryhr
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2013 1LT issue or fluke

My wife's car had an issue that we've been unable to replicate and no codes showed up on the OBD II scanner at the dealer. The dealer even drove it 20 miles and nothing came up. We are trying to get the survallience video from the intersection where it occurred. The techs and service writer agree something did happen, but they aren't sure what.

It has about 7k miles on it. It has had its oil changed at 1500 and just recently. When we first got it after the first oil change the exhaust would have white smoke come out of it and still does from time to time. Dealer looked at then and could not find anything, but I had a friend pull her VIN and this was listed (same day dealer look at it for white smoke):
EI PIE0251 Engine Oil Leak at Oil Filter Adapter 04/19/2013

Also, her mylink has had a few issues, but not enough to warrant a dealer visit.

This is what happened:
She was turning at a light onto a different intersection. As she started to go the car's traction and stability control turned off, accelerator stuck to ground, and steering column locked up. She tried braking, but it did not slow down. She had to pull on the e-brake to get it to stop and as she did she did a 180 degree turn. Thankfully the traffic around her watched and figured out she was in trouble instead of trying to show out. Because she could have been in a dangerous wreck. Since the dealer gave it back my wife says it makes a noise outside. I will listen to it this afternoon.

Any ideas? Talking to some GM friends as well to see if we can figure out what happened.
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Old 09-12-2013, 10:15 PM   #2
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Quote:
Originally Posted by Lgndryhr View Post
My wife's car had an issue that we've been unable to replicate and no codes showed up on the OBD II scanner at the dealer. The dealer even drove it 20 miles and nothing came up. We are trying to get the survallience video from the intersection where it occurred. The techs and service writer agree something did happen, but they aren't sure what.

It has about 7k miles on it. It has had its oil changed at 1500 and just recently. When we first got it after the first oil change the exhaust would have white smoke come out of it and still does from time to time. Dealer looked at then and could not find anything, but I had a friend pull her VIN and this was listed (same day dealer look at it for white smoke):
EI PIE0251 Engine Oil Leak at Oil Filter Adapter 04/19/2013

Also, her mylink has had a few issues, but not enough to warrant a dealer visit.

This is what happened:
She was turning at a light onto a different intersection. As she started to go the car's traction and stability control turned off, accelerator stuck to ground, and steering column locked up. She tried braking, but it did not slow down. She had to pull on the e-brake to get it to stop and as she did she did a 180 degree turn. Thankfully the traffic around her watched and figured out she was in trouble instead of trying to show out. Because she could have been in a dangerous wreck. Since the dealer gave it back my wife says it makes a noise outside. I will listen to it this afternoon.

Any ideas? Talking to some GM friends as well to see if we can figure out what happened.
Oh my,

I'm extremely sorry to hear about what happened and I'm happy your wife was not hurt. Feel free to send me your VIN and I will research this further. How long ago did that incident occur?

William R.
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Old 09-12-2013, 10:19 PM   #3
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Never heard of this happening. Keep us updated.
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Old 09-12-2013, 11:16 PM   #4
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Wow I can only hope that's not a common occurrence! Sounds like it would give Toyota's runaway Prius issues a run for their money. Keep us informed what the mechanics come up with!
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Old 10-07-2013, 11:05 AM   #5
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Mechanics unable to find codes both times taken it in. Has happened three times now. Twice with my wife and once this weekend with me in the car.

Mechanics admit something is up, but can't do anything without codes. That's a load of BS. Stick their head under a hood once in a while and can probably figure it out. MyLink has had issues in her car and have had Onstar issues too.

Chevrolet customer service William (not sure if same guy on here) has been helpful. He has stood up for us at the service center and backed my wife after they treated her like crap there. Serra Chevrolet definitely may have lost a good customer just because of that. Up until now they had never done me wrong, but disrespecting my wife crosses the line.

Anyways, I plan on taking the car and the OBD II scanner with me today in after this weekend's near death incident. I was driving 70-75 mph with cruise set and suddenly car did it's thing and even turned off the recorder so I hurriedly turned recorder back on and hit the button to record the car in hopes of catching codes and trying to maintain control of vehicle. It zeroed out the info on the DIC (i.e., trip was zeroed out for a moment with --.- mi), the speedometer did a cycle sweep, cruise turned off, and RPM odmeter did the same thing as speedometer. I had barely any control of vehicle and threw the transmission into netural. Was on a main interstate with lots of traffic. Once car appeared to restart threw it back into drive and gunned it to get back up to speed with traffic all around me. Radio stayed on the whole time. Serra Chevrolet and Chevrolet will be hearing from me today. Hope the recorder caught the codes. This car needs to be bought back. This is now the third time it has happened and second time we could have been hurt in the vehicle when it has happened. First time endangered my wife and daughter. Third time it happened it endangered my wife and myself. The second time it happened luckily it was just my wife and she was not around any traffic, but was traveling around 40 mph.

So pissed off right now. Here's to hoping GM fixes this situation and makes things right like they have in the past with my family. We only buy GM vehicles and would like to continue to do so.
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Old 10-07-2013, 07:28 PM   #6
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Hope you find something thats causing this.

Will be watching for sure ~
I have bout 1,200 or so on mine ~
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Old 10-22-2013, 11:20 AM   #7
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Got the car back yesterday. The service manager drove it 500+ miles and not a single thing came up. Contacted GM now about this and waiting to hear back.
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Old 10-22-2013, 11:25 AM   #8
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I am going to just throw something out there... Have them check the main wiring harness connector where it goes through the firewall. My father had a car act similar to that and it was the main wiring harness connector was loose and would lose partial power to some systems intermittently..
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Old 10-22-2013, 03:16 PM   #9
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Quote:
Originally Posted by Angrybird 12 View Post
I am going to just throw something out there... Have them check the main wiring harness connector where it goes through the firewall. My father had a car act similar to that and it was the main wiring harness connector was loose and would lose partial power to some systems intermittently..
I will ask them if they checked that. This last time they had it they checked a lot of parts on it and talked to a higher up tech over the phone about it too to double check anything on the car before they drove it 500+ miles.
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Old 10-22-2013, 03:43 PM   #10
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Way to few good dealerships around with competent mechanics they think everything is plug and code now and that is the way it's going sadly. I sat in on a friends online seminar for auto technicians wasn't a GM seminar but all i got is use the codes to verify problems not once did i hear look under the hood. Anyone miss the old non car PC days where you could diagnose the issue by the noises the car made practically. I bring my car to a local shop with any adverse behavior before i go to the dealership after my transmission and radiator blew in my 02' PoS Malibu 80 miles after a check-up where the dealership said everything was perfectly fine.
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Old 10-23-2013, 08:52 AM   #11
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I had a very similar thing happen to my 2011 Buick regal turbo.. It was a manual the engine redlined with the family in the car and I was shifting through the gears to no avail. That uncontrolled acceleration is not fun. I ended up getting GM to buy back with the recommendation I buy at the same dealer, the dealer was helpful to me. But the dealer turned on me because they didn't see the new car as a true purchase?? Anyways it took months, hang in there continuously site your safety concern. Good luck you can get rid of the car, it will just take time. On a side note I bought a 2012 Sierra and it had electrical and mechanical issues, I just traded it.. Yeah I feel your pain.
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Old 10-23-2013, 12:03 PM   #12
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Hello,

I looked up your case, and the agent is scheduled to be speaking with your dealership today. Please continue to keep us posted on any new news!

Jessica
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Quote:
Originally Posted by Lgndryhr View Post
Got the car back yesterday. The service manager drove it 500+ miles and not a single thing came up. Contacted GM now about this and waiting to hear back.
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Old 10-24-2013, 09:06 AM   #13
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Quote:
Originally Posted by Angrybird 12 View Post
I am going to just throw something out there... Have them check the main wiring harness connector where it goes through the firewall. My father had a car act similar to that and it was the main wiring harness connector was loose and would lose partial power to some systems intermittently..
I asked the service manager and he said they did look at all the wiring from the battery to the main fuse block, as well as the wiring from the fuse block to the cabin. Everything with the wiring and connectors looked good.

Quote:
Originally Posted by Evil-Bee-NH View Post
Way to few good dealerships around with competent mechanics they think everything is plug and code now and that is the way it's going sadly. I sat in on a friends online seminar for auto technicians wasn't a GM seminar but all i got is use the codes to verify problems not once did i hear look under the hood. Anyone miss the old non car PC days where you could diagnose the issue by the noises the car made practically. I bring my car to a local shop with any adverse behavior before i go to the dealership after my transmission and radiator blew in my 02' PoS Malibu 80 miles after a check-up where the dealership said everything was perfectly fine.
Yep, it is and it sucks! I am debating buying a beater and getting myself a classic so I don't have to worry about the computer crap! Yea I've had dealerships do me wrong in the past so I rarely take it in now.

Quote:
Originally Posted by ssrs2lt View Post
I had a very similar thing happen to my 2011 Buick regal turbo.. It was a manual the engine redlined with the family in the car and I was shifting through the gears to no avail. That uncontrolled acceleration is not fun. I ended up getting GM to buy back with the recommendation I buy at the same dealer, the dealer was helpful to me. But the dealer turned on me because they didn't see the new car as a true purchase?? Anyways it took months, hang in there continuously site your safety concern. Good luck you can get rid of the car, it will just take time. On a side note I bought a 2012 Sierra and it had electrical and mechanical issues, I just traded it.. Yeah I feel your pain.
Yea this is not my first incident where it took time to get GM to help out. Our dealership is being helpful luckily. My wife and I have talked about trading it, but it would be negative equity so we are trying to avoid that situation at the same time we want out of the car now. I fear everyday when my wife drives it and my daughter is in the car. We were already in a rear end accident not too long ago in my 2010 Camaro SS (sold it after the wreck). Luckily my daughter wasn't in that accident.

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Hello,

I looked up your case, and the agent is scheduled to be speaking with your dealership today. Please continue to keep us posted on any new news!

Jessica
Chevrolet Customer Care
I spoke with my agent yesterday around noon CST. He was completely honest with me and told me my only option at this point is to continue taking it to dealerships to see if they can diagnose it or reproduce it. Outside of that our hands are basically tied. He said that was his personal opinion too. GM can do nothing until it can be reproduced. His reasoning behind the answer makes sense, but sucks. It is so other techs can get their hands on it (new pair of eyes) as well as perhaps a dealer has had an incident like this (in any car, not just a Camaro) and can be of help.

Do we have any other options at this point? Can we seek higher up help than what we are receiving right now?

Serra Chevrolet has been great (minus one incident), they fixed our seat squeaking, and have done everything they can at this point. The service manager believes us 100% and is doing anything he can to help solve this as well.
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Old 10-24-2013, 09:55 AM   #14
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Hello!

The best course of action at this point would be to have the second opinion diagnosis made. I realize this can be inconvenient, but can also turn out to be helpful. Your agent has closed your case, but if you would like to proceed with the new diagnosis, I would be happy to alert your agent as to your request. They would be happy to continue to work on your case. I will also notify your agent of our conversation to see if there is any other option to proceed with.

Jessica
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I spoke with my agent yesterday around noon CST. He was completely honest with me and told me my only option at this point is to continue taking it to dealerships to see if they can diagnose it or reproduce it. Outside of that our hands are basically tied. He said that was his personal opinion too. GM can do nothing until it can be reproduced. His reasoning behind the answer makes sense, but sucks. It is so other techs can get their hands on it (new pair of eyes) as well as perhaps a dealer has had an incident like this (in any car, not just a Camaro) and can be of help.

Do we have any other options at this point? Can we seek higher up help than what we are receiving right now?

Serra Chevrolet has been great (minus one incident), they fixed our seat squeaking, and have done everything they can at this point. The service manager believes us 100% and is doing anything he can to help solve this as well.[/QUOTE]
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Old 01-24-2014, 01:48 PM   #15
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Update to this. My wife and I waited to see if it would happen again so we could immediately take it in as it happens. Nothing for some time and now it has started back up again. It has done it a few times this week while idle or driving. My wife finally captured pics of it today in action along with timestamps on the pictures. What is my course of action? Take it in again? My wife is very fearful when driving this thing and even more now. Is there nothing GM can do? Send some tech experts? The recorder does not work because car loses power when this happens. Is there not a recorder that does not depend on the car for power?
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Old 01-24-2014, 03:02 PM   #16
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Maybe check the power wiring from the engine compartment back to the trunk-mounted battery. Maybe there is a nick in the wiring that causes an intermittent short in the car's power system? Or maybe a loose battery cable in the trunk?

I wonder if your alternator or voltage regulator is intermittently feeding bad or dirty power to the rest of the car. I had a voltage regulator fail in a car years ago. The car went crazy for a moment and then the engine died. Luckily I was driving on an empty street and it failed quickly without frying anything in the car.

I work on computers and they do crazy things when they are fed bad power. I wonder if they can monitor the output of the alternator with some type of recorder that doesn't rely on power from the car?
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Old 01-24-2014, 09:23 PM   #17
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Also the 2013 seat issue "patch" was only a temporary fix. It still squeeks and such after about two or three weeks from the fix install date. It is really annoying. Can they replace the seat?
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Old 01-25-2014, 05:46 AM   #18
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Also the 2013 seat issue "patch" was only a temporary fix. It still squeeks and such after about two or three weeks from the fix install date. It is really annoying. Can they replace the seat?
Changing the seat will not fix the issue. They put a brand new seat in my SS and it still squeaked, the only fix is to move it up a tad. It got to the point I was so unhappy that it could not be fixed (no matter what they did) GM offered to buy the car back. After much thought I declined as I was not going to let the set issue make me give up my Camaro.

At this point though the seat should be a complete afterthought, you need to get the stalling issue fixed.
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Old 01-25-2014, 10:46 AM   #19
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Your my link doesn't suddenly start playing old 50's music or do your lights flicker a bit when you mention the name Christine?
Sound like you need an exorcist.

Good luck with the problem.
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Old 02-03-2014, 11:18 AM   #20
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Quote:
Originally Posted by Mark114 View Post
Maybe check the power wiring from the engine compartment back to the trunk-mounted battery. Maybe there is a nick in the wiring that causes an intermittent short in the car's power system? Or maybe a loose battery cable in the trunk?

I wonder if your alternator or voltage regulator is intermittently feeding bad or dirty power to the rest of the car. I had a voltage regulator fail in a car years ago. The car went crazy for a moment and then the engine died. Luckily I was driving on an empty street and it failed quickly without frying anything in the car.

I work on computers and they do crazy things when they are fed bad power. I wonder if they can monitor the output of the alternator with some type of recorder that doesn't rely on power from the car?
The dealership says they already checked that. I will double check it though.

They said they tested every electrical component already and found nothing. Is there a way for me to test the alternator or regulator myself?

I too work on computers (IT Analyst here) so I know all too well what can happen, lol. I am sure we both have some good stories to share. I am trying to see if they have any kind of recorder of any kind to monitor the car that doesn't require power from the car.

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Changing the seat will not fix the issue. They put a brand new seat in my SS and it still squeaked, the only fix is to move it up a tad. It got to the point I was so unhappy that it could not be fixed (no matter what they did) GM offered to buy the car back. After much thought I declined as I was not going to let the set issue make me give up my Camaro.

At this point though the seat should be a complete afterthought, you need to get the stalling issue fixed.
My wife has moved the seat back and forth. It still squeaks. It is really aggravating to both of us now. The techs said this is a common issue and wish GM had a better fix.

It definitely is, but it is on the list regardless.

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Your my link doesn't suddenly start playing old 50's music or do your lights flicker a bit when you mention the name Christine?
Sound like you need an exorcist.

Good luck with the problem.
Haha, no the car's name is not Christine. That was the joke with the service manager the last time it was in. He wishes it was the case, lol.

Thanks!
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Old 02-03-2014, 11:29 AM   #21
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Trying to get in contact with GM again about it. This sucks.
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Old 02-24-2014, 08:13 AM   #22
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GM Customer Service got in contact, then just disappeared. Not happy right now.

Also, this dang seat is bugging the crap out my wife and I. It is so annoying.
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Old 02-24-2014, 08:28 AM   #23
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Old 02-24-2014, 11:36 AM   #24
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My SRX always had a funny wiring problem where the engine would cut out (sometimes stall, but usually not) and the trip mileage would reset and no codes. We drove it like this for several years... it was very rare. slowly the car wouldn't start... and eventually it never started (unless I kept re-connecting the battery cable).

Long story short, I had a bad ECM (engine control moduel). Dealership was able to replicate and pulled codes concerning "no communication to ECM". Now they were only able to replicate because the problem was really bad by this time. If I took it in day 1, I doubt they find any problems.

If all the grounds are good, I'd push them to replace the ECM.

Now if the throttle pedal goes to the floor... that's throws me off. possibly the cruise control system is doing this? (there were similar issues with Ford long time ago)... but again I'd think it's the ECM somehow causing the problems.
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Old 02-24-2014, 02:37 PM   #25
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GM Customer Service got in contact, then just disappeared. Not happy right now.

Also, this dang seat is bugging the crap out my wife and I. It is so annoying.
Lgndryhr,

I apologize greatly for the vehicle concerns you're experiencing and understand your displeasure. Did you contact one of our phone agents for assistance? If there is anything you'd like me to look into, feel free to send me a PM whenever you'd like.

William R.
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