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Old 09-16-2013, 02:14 PM   #1
jonpro2000
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Torq Custom Turbo Install. result blown engine!

I don't really know where to start or what all too say but ill give it my best shot. A little background I've been a Torq customer for over a year now, I've gotten all my work done there from lowering springs to a Cam install and even had a Torq sticker across my windshield. Well Me and Erik (no longer at Torq) talked about getting a custom Torq built turbo kit installed on my car which all sounded great because I've never had a problem with them before so I didn't think anything was going to happen. The build took about a month to finish. The horsepower I was told they achieved was 570RWHP. Paul never showed me any dyno sheets to prove that those numbers where actually achieved. When I got it back there was multiple issues. I kept it for about a week until there was what looked like Tranny fluid leaking. I had to trailer it back to Torq. All the issues were fixed (two weeks) when I got it back everything seemed to be working with no problems but then the next day I broke a Rod and blew a hole in my block... The way it happened was really strange. Here's how it happened, really confusing hopefully I can make It understandable (Cars automatic btw). I was driving home from a car show and was about 10 15 minute's into my trip when I gave it about half throttle to go over a interstate bridge when the engine went from about 3000Rpm to redline back down to 3000 and back to redline... then the engine cut off and had to coast to the side of the interstate. Tuning issue?? anyway I looked underneath fluids everywhere. I couldn't tell there was a hole because the hole is underneath. so I had to wait on the side of the road for about 5 hours for a tow truck! the car was towed to Torq around 5:00 AM and dropped off outside. I got a phone call the next day from Paul and he informed me that there was a hole in my block and it would have to be rebuilt. Two days after getting my car back and spending over $15,000!! Paul at Torq said that it wasn't their fault or anything that his shop did to my car could of caused it. He said that its very rarely seen that an L99 breaks a rod and that I was just unlucky enough to get one of the engines that do break a rod. He also said that it would cost around $6000-$12000 to rebuild it! I can buy a brand new Ls3 for that much money. He basically said to me that he's not going to help me out and that I am on my own! So now I have to save up even more money just to get my car running again! This whole experience was a nightmare and hopefully it doesn't happen to anyone else. Torq NEVER said or warned me that my engine could possibly break because of this, the only warning Paul gave me was that my tranny would go out in about a year(I was more than ok with that) Please spread the word to all your friends so everyone knows what happened. below are pictures of the build, install and invoices of all the parts. Hopefully I didn't leave anything out I tried to be as specific as I could. I can proudly say I will no longer go to Torq for ANYTHING and the Torq sticker has proudly came off my car.
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Old 09-16-2013, 02:22 PM   #2
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I think i met u at the bbq at torq. I didnt ready the whole story yet but i remember you said that u didnt upgrade ur oil pump. Sid u upgrade the oilpump ?
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Old 09-16-2013, 02:26 PM   #3
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Jon you need to post this in the vendor review section as well... People need to see these reviews in order to avoid shops like these...
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Old 09-16-2013, 02:29 PM   #4
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Quote:
Originally Posted by rozay View Post
I think i met u at the bbq at torq. I didnt ready the whole story yet but i remember you said that u didnt upgrade ur oil pump. Sid u upgrade the oilpump ?
I don't think he cut any corners judging by the invoice.
If the shop did, that's another story...
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Old 09-16-2013, 02:34 PM   #5
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Sucks to hear. How much boost were you running?
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Old 09-16-2013, 02:37 PM   #6
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Damn sorry to hear this Jon. 15 friggin large for 2 days of semi sorta fun? Wow. Sickening to think about.
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Old 09-16-2013, 02:42 PM   #7
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TORQ has gone down the drain. Thank god my car has not gave me problems as they tuned it. Sucks to hear that happend man. Good luck
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Old 09-16-2013, 02:56 PM   #8
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WOW!!! Jon, i'm sorry to see this happening to you man. Most people/shops reading this know that you were taking advantage of. We were warned once before by our fellow Pontiac friends to stay away from Torq.
But i know how we were all pretty close to Erik so we decided to hang around. But just know that EVERY member and friends of Tri-county isnt going to rest until you are giving the help you deserve.
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Old 09-16-2013, 03:14 PM   #9
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This is absofackinglutely ridiculous. I am so sorry to hear about this. You were definitely taken advantage of, then only to have the door slammed in ur face when their custom build blows. You were "unlucky "they said? OMG! I have never heard such a bullshit line like that, .... and I've been in sales for 15 years. This goes well beyond unprofessional, this is criminal. Please contact the State attorney general to start a case. There are paths to dealing with shady scumbag retail establishments. Sorry again for what ur going thru..... I'm pissed just by reading it. Can't imagine how ur feeling.
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Old 09-16-2013, 03:35 PM   #10
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Wow Jon!!! This makes me sick to read. They deserve to go belly-up for taking advantage of their loyal customers
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Old 09-16-2013, 03:40 PM   #11
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Old 09-16-2013, 03:49 PM   #12
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John, we are sorry to learn of the incident(s) with your Camaro. Please be assured that the overall satisfaction of all Torq customers, concerning both the products and services provided by our organization is of great importance to us. It is Torq’s objective to provide exciting, durable and reliable products and services, which will require a minimum of service and not only meet but exceed our customers’ expectations.

At the point the vehicle was removed from our location, all you/we knew was that the connecting rod broke and no further investigation was authorized (we wanted to continue the tear down to see what happened but were not given the opportunity as the cost of replacement was not something you could handle at that time. We insisted on investigating further and were never given that opportunity). From the investigation we were able to conduct, at no charge to you, we advised that the most likely cause of this failure was due to exceeding the limit of the factory components and discussed the approximate costs of building a stronger than factory replacement engine. At this point you are accusing us of breaking your engine and not replacing it without any proof of the failure was caused by anything we did.

As everyone knows, factory engines are not designed for boost and the increased power everyone has been throwing at them; however, many have been able to push the limits of the stock engine time and time again and abusing the fact that only limited failures occur. It is unfortunate when these types of failures happen; especially to a great customer of ours who’s build was recently completed. There is no rule as to how long a motor will last when using them beyond what they are intended for (it could be years, months, days or weeks but the amount of abuse put on them prior can shorten the life of an engine). I can assure you that our power adder policy is discussed with all customers: “When adding boost to a stock engine anything can happen, although we have not seen a failure to date, we do not suggest adding this type of modification unless you are prepared to replace the engine should an engine failure occur”.

Due to the complex nature of this build and that everything is one off our standard procedure is to keep the car once it is complete to extensively street test the vehicle to verify there are no issues after delivery. Because this car was needed for daily transportation, we delivered the car, took you on a test-drive and instructed that if there were any issues to please bring it back immediately and we will take care of them, which we did promptly and without cost to you per the terms of our workmanship warranty.

When you dropped the car off to us we were quick to diagnose it and report of the engine failure and that a rod had broken due to the additional power added to the motor, most likely not caused by tuning or any negligence caused by anything we did. Because of your long history with us as a great customer, we offered to store your car as long as you needed, finance the motor in-house for you for however long you needed to complete the build and our entire team was supporting you to offer heavily discounted parts/labor to replace and re-build the motor.

Please accept our apologies for the inconvenience this matter may have caused. Should you wish to discuss this matter further please call us.


Sincerely,
Torq
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Old 09-16-2013, 04:50 PM   #13
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Sorry hear that John. You should take legal action against them fight for ur hard earned money. I have my turbo camaro for over a year now n still running hard with stock internals no issues. It's sad that they are just calling it bad luck. It's not bad luck it's lack of knowledge n no respect for their customers.
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Old 09-16-2013, 05:06 PM   #14
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SUE HIS ****ING SORRY ASS. I HAVE THE LAWYER FOR U.
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Old 09-16-2013, 05:06 PM   #15
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Sorry dude. That's a lot of cash to just be "unlucky"
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Old 09-16-2013, 05:30 PM   #16
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Stand behind your words the same way you stand behind your work I see....

Jon you need to take the car to another shop and have them go over the tune and work I am sure you will find faults....

I had my transmission tuned by Paul and it was horrible he never got it right after several attempts. It would spike (rev up drastically) when slowing down and I have SEVERAL people who can confirm this after several attempts to get it right.

Build your case Jon and make sure this gets resolved there is no way we can let these guys continue to screw over the Camaro community. The mustangs,raptors G8's and corvettes have all heard of these stories and stay away we should all do the same.




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Old 09-16-2013, 05:52 PM   #17
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Damn, Jon, that really stinks. That's a whole lotta dough, just in labor alone, custom or not! I hope they reconsider. If possible, I would try to get a second expert opinion by someone that knows what to look for with engine failure.
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Old 09-16-2013, 06:02 PM   #18
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By Torq aka Dork own admission, if the have prior knowledge that the factory engine is not designed to take all that boost, WHY SELL YOU THAT CRAP AND TAKE YOUR MONEY??
I smell a good lawsuit.......call me. I have great lawyers.
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Old 09-16-2013, 06:05 PM   #19
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Someone earlier here posted about Pontiac guys warning about this place. That was me and another guy named Vinny...I went through a lot of the same stuff. I took my G8 there for a DOD delete, cam install, springs and tune and ended up without my car for about 10 months, $13K poorer and with two blown engines. I wouldn't get my oil changed at this shop...If anyone wants to know anything about Torq and Paul just read the thread below. There are a few gems from Paul directly there and should tell you all you need to know about him and his shop. This guy even sues his former techs and keeps them from making a living at another shop ANYWHERE in the area...Like they're Apple there and have trade secrets to protect...Like blowing customer's engines.

http://www.g8board.com/forums/showth...t=43511&page=2
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Old 09-16-2013, 06:06 PM   #20
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Of course the engine is blown. It's the customers fault. Only the 3 rd one I know of
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Old 09-16-2013, 06:09 PM   #21
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Our very reasonable offer(s) to work with the customer were declined. Anyone who ever had any issues with us always had the opportunity to discuss it with us in attempt to find a resolution rather than waiting for an opportunity to attempt to slander us online.
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Old 09-16-2013, 06:14 PM   #22
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sue these guys ASAP
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Old 09-16-2013, 06:18 PM   #23
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Bullshit on factory components. I'm making way more power then your 'custom' kit on stock parts on more boost with way more miles installed by me who has no experience doing this and still going strong.

Too many people Are losing there hard earned money to this half ass shop with a tuner who apparently doesn't know ls engines and has other shops do work who don't even know what what a 6l80 trans is or how to build an engine properly at a machine shop.

You can apologize all you want and make people sign disclosures so they can't talk shit aBout you because you have lawyers in the family.

This right here is the reason car enthusiasts should real the forums closely before leaving your investment with some shop. If you can do the work yourself
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Old 09-16-2013, 06:21 PM   #24
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Read pages 3 and 4 of that G8Board thread guys...Hear it all from the horse's mouth. It ain't slander if it's true.
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Old 09-16-2013, 06:21 PM   #25
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It's not slander if its true......
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