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Old 10-10-2013, 10:18 AM   #26
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Sucks it happened but the response was great and hopefully these upgraded ones are more durable.

Thanks for sharing!
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Old 10-10-2013, 11:05 AM   #27
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Got a same-day response from IPF and spoke with Andy this morning.

He said all purchaser's of the IPF system will be receiving the upgraded bearings.

They are working on a "technical service bulletin" to go with them instructing owners how to change them out.

Evolution Motorsports will be handling distribution and may be contacting owners for shipping addresses.

First rate customer service for sure!
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Old 10-10-2013, 02:01 PM   #28
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Hi everybody !

the actual replacement bearings we send from our german SKF Factory to the USA ...

These bearings were metric size (35x10x17mm ) with corrosponding to the EU DIN 6003 and they are matching 100% the requirements of the IPF-TUNING sc-Pulleys ... in Temperature range .. horizontal driving force and max RPM Speed !

We will never source these important parts again from the far east ... no constant Quality .. as you see .. some Japan bearings fail never ... some quickly ... so better use the original factory bearings from Germany !

regards ASH@IPF-TUNING
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Old 10-10-2013, 02:18 PM   #29
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And I'm back in the game! All done and everything's back to normal.

John B.
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Old 10-10-2013, 02:31 PM   #30
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Hello all! We apologize for the bearing issue... We are going to make sure that no one else has to experience a failed bearing... so we are planning on supplying new bearings for every kit that has been sold since 2011

We have a master list of all the IPF Supercharger customers. If you are not contacted in the next few weeks with your bearing upgrade please contact us, or if your information has changed in the last two years let us know.

We are also contacting our dealers to make them aware of the bearing issue, some have already been replaced. If you purchased your kit from a 3rd party vendor we may not have your information, if that is the case please email us and I will make sure to put you on the list.

We are contacting customers using our email master list so please keep an eye out for an email from us in the near future.

Thank you all for your support and understanding. We appreciate all of our customers and will replace your idler pulley bearings if they are failed or not as a preventative measure.

support@kpe-products.com
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Old 10-10-2013, 03:02 PM   #31
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Thanks Arno/Andy ! I installed my new set on Monday, took less than an hour. When mine seized the gator back belt didn't break but the squealing over the seized pulley was a real awakening going 75 on the interstate.
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Old 10-10-2013, 10:38 PM   #32
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Thanks to Andy and Brooke they've got me on the list for the upgraded pulleys
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Old 10-10-2013, 10:49 PM   #33
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Thanks for the information. Brook got back to me right away. She put me on the list as well for the new bearing
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Old 10-11-2013, 02:14 PM   #34
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On the list myself. I just hope I don't remove the whole thing....
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Old 10-11-2013, 05:18 PM   #35
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Quote:
Originally Posted by IPF-Tuning View Post
Hello all! We apologize for the bearing issue... We are going to make sure that no one else has to experience a failed bearing... so we are planning on supplying new bearings for every kit that has been sold since 2011

We have a master list of all the IPF Supercharger customers. If you are not contacted in the next few weeks with your bearing upgrade please contact us, or if your information has changed in the last two years let us know.

We are also contacting our dealers to make them aware of the bearing issue, some have already been replaced. If you purchased your kit from a 3rd party vendor we may not have your information, if that is the case please email us and I will make sure to put you on the list.

We are contacting customers using our email master list so please keep an eye out for an email from us in the near future.

Thank you all for your support and understanding. We appreciate all of our customers and will replace your idler pulley bearings if they are failed or not as a preventative measure.

support@kpe-products.com
WOW, that's awesome! That's how to take care of customers!

Now I just need to buy a IPS S/C. lol
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Old 10-11-2013, 05:44 PM   #36
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On the list myself. I just hope I don't remove the whole thing....
Why would you do that?

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Old 10-12-2013, 11:10 AM   #37
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Might just go back to na. Waiting for a CARB
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Old 10-12-2013, 11:24 AM   #38
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Might just go back to na. Waiting for a CARB
I may do that too when the time comes.at this point do you think it will still ever become carb? Aren't the 2nd set of o2 sensors turned off on the tune?
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Old 10-12-2013, 11:36 AM   #39
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You proved that you can drive it back home without a belt. Glad all is well now get it fixed lol. Another claim RX made about what their kit can do and not the IPF kit has been debunked.

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Lol. Their junk kit left two that I know of stranded on the side of the road. Separate belt was a nice theory but the kit was such garbage, particularly the mounting bracket (welded by the master himself) which failed.

OP see if you can't get some upgraded idler pulleys.
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Old 10-12-2013, 12:23 PM   #40
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OP see if you can't get some upgraded idler pulleys.
Six: Done. I'm all upgraded.

John B.
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Old 10-12-2013, 12:54 PM   #41
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This is how a performance company and tuning company is supposed to preform

I my self don't have a kit but if I decided to jump on one IPF will be the one that I will go with.
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Old 10-12-2013, 01:01 PM   #42
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I have nothing but good things to say about the way this was handled. Not just for my situation, but for everyone's. I do not know of any other company that would take a situation like this as seriously as they seem to be doing.

John B.
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Old 10-12-2013, 04:10 PM   #43
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I would second that. They did alot of R&D for the LLT.
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Old 10-12-2013, 07:43 PM   #44
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I have nothing but good things to say about the way this was handled. Not just for my situation, but for everyone's. I do not know of any other company that would take a situation like this as seriously as they seem to be doing.

John B.
Not to beat a dead horse but the owners of IPF have a lot of money and pride invested into their product. They seem to have done their best to produce and manufacture a product the right way; using investors to fund R&D and their own vehicles to test and tune the product. They're not perfect, nobody is but they're the antithesis of the Bradenton buffoon who still owes me a lot of money.

I run a business and sometimes things go wrong. I take it in the shorts and make it right with the customer because negative word of mouth is fatal and not worth whatever amount of money I'm trying to save by being a douche.

Good job IPF.
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Old 10-13-2013, 03:31 PM   #45
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Bearing issues are an old problem with any system. There are so many cheap bearings out there that I can see how this happened after I talked to an aircraft mechanic at work. I commend IPF for stepping up after seeing the returns and to Arno and the guys in Germany for getting some quality bearings in my hands quickly.
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Old 10-13-2013, 11:55 PM   #46
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Vader, to answer a couple of your statements/questions, there are four bearings between the two pulleys, two in each pulley. Make sure you're getting four. And, yes, I believe the rear oh-2 sensors are turned off, but they are not reporting anything to the ECU except whether or not temperature is being reached for threshold catalyst kick-off. It shouldn't show up in an OBD-II scan.

What sort of visual inspection does CA have when it comes time for emissions? You could remove the compressor and intake/charge plumbing but leave the intercooler in place, as it is pretty well hidden, especially if the stock intake was back in place.

The tune from IPF allows the engine to function JUST FINE without the supercharger running, so that should be O.K., too. Wouldn't take any more than an hour or two to do it, I'd think. Put the stock belt back on and you're golden.

Fortunately, we don't have a visual inspection in AZ. We have an OBD-II plug-in for newer cars, rollers and a sniffer for older ones. This system will pass both.

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Old 10-14-2013, 03:07 AM   #47
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Vader, to answer a couple of your statements/questions, there are four bearings between the two pulleys, two in each pulley. Make sure you're getting four. And, yes, I believe the rear oh-2 sensors are turned off, but they are not reporting anything to the ECU except whether or not temperature is being reached for threshold catalyst kick-off. It shouldn't show up in an OBD-II scan.

What sort of visual inspection does CA have when it comes time for emissions? You could remove the compressor and intake/charge plumbing but leave the intercooler in place, as it is pretty well hidden, especially if the stock intake was back in place.

The tune from IPF allows the engine to function JUST FINE without the supercharger running, so that should be O.K., too. Wouldn't take any more than an hour or two to do it, I'd think. Put the stock belt back on and you're golden.

Fortunately, we don't have a visual inspection in AZ. We have an OBD-II plug-in for newer cars, rollers and a sniffer for older ones. This system will pass both.

John B.
Out here in Cali they look to see if all your smog sensors are all on ready mode from what I hear. As for visual unless anything has a carb number it will not pass. So I would have to take the supercharger completely off. The intercooler can stay but I will also need to put my stock intake back on. I do also have the bbk long tubes so I would have to take those off as well and put back to stock. Not sure if there's anything else. I did talk to a friend that smogs cars.
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Old 10-14-2013, 08:51 AM   #48
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Maybe Arno or Andy can chime in about the rear O2, I don't know how many "not ready" functions you are allowed to have and pass the inspection. There are a few state smog stations that still sniff no OBD reading
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Old 10-14-2013, 08:52 AM   #49
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Or we can all move to Peoria. haha
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Old 10-14-2013, 12:04 PM   #50
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I'm FROM Peoria. Illinois. You don't want to move there. Trust me on this one.

Peoria, AZ, founded by folks also from Peoria, IL has some nice areas. But I live in Phoenix proper. The big city. The mean streets. Right in the middle of town.

Not only does AZ have nice weather and easier smog laws, but you can actually own and carry a firearm, if that's your thing. None of this magazine limit, magazine can't be in the gun, magazine can't be loaded, can't have hollow point business.

But I digress.

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