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Old 10-29-2013, 06:55 PM   #1
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Magnuson Maggie TVS2300 Failure! Shame on Magnuson

JUst throwing this out here........I have a 2010 Camaro with approx 3100 miles on it. Ive had an annoying slow oil leak for the last 8 months. Of course it has the tvs2300 on it and have been pretty happy with it thus far but this is the first experience I have ever had with their customer service. At the dealership (which is mod friendly), They diagnosed the problem as a defective valley cover allowing a small leak at the rear passenger base of the supercharger/valley. They took the initiative to call Magnuson because this is about the third one they have seen in their shop lately. They were told by the customer service rep that this is a known problem with the early released units and the first ones were billet but the 3rd revision has finally proven to successfully remedy the leak. They agreed to send one out at no charge. It took 5 days to get here and it is in the shop as we speak getting the new valley swapped in. The car is never raced and always babied. I spoke with the customer service people about getting the labor covered under their warranty since they have a known issue that they have obviously had multiple people complain about that required so many revisions to fix the issue. The guy on the phone (wish i could remember his name) told me in a rather snotty voice that it was not covered even though they have had a massive problem with them.......im LIVID! 7 hours of labor at my expense!!!!!!! FAIL Magnuson! Not everybody who buys your stuff has an endless bucket of cash to take care of your mistakes. This is just a warning to those who are considering purchasing this unit or those of you who have one to be on the lookout for the leak!
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Old 10-29-2013, 07:59 PM   #2
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Its BS if you ask me.
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Old 10-29-2013, 08:10 PM   #3
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I think they should have made a step toward satisfying you somewhat.. certainly you are over the timed warranty, but if you can prove the mileage, they could go half in on labor or something..
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Old 10-29-2013, 08:13 PM   #4
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I think they should have made a step toward satisfying you somewhat.. certainly you are over the timed warranty, but if you can prove the mileage, they could go half in on labor or something..

dealership gave them the mileage! So pi$$ed that so few companies take responsibilities for their oversights..........it falls into the responsibility of the consumer and they wonder why sales fall.......
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Old 10-29-2013, 08:22 PM   #5
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IMO I dont see anything wrong. They don't cover initial labor costs....they SELL stuff, so why would they for another one? They have to protect themselves. Anyone could install themselves and send a BS invoice and get hundreds of dollars for no reason. They stepped up and quickly sent you a several thousand dollar blower. Aftermarket entities are different than say, a GM recall that get covered...parts and LABOR.
Sure it SUCKS for you.....but the tune is already done...everything else is there installed...it's just bolting up the blower. If you got charged 7 hrs of labor...you should have a problem with the SHOP, not Mag.
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Old 10-29-2013, 08:31 PM   #6
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Well they could have stepped up. I had a rebuilt tranny from jasper in my vette. I didn't buy the tranny it was in there when I bought it, but it went out under warranty they sent me a new tranny and paid my buddy $210 to install it because I had no time to do it. Way to go jasper.

I know its a Maggie and not jasper just comparing companies

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Old 10-29-2013, 08:41 PM   #7
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Originally Posted by SUKXOST View Post
IMO I dont see anything wrong. They don't cover initial labor costs....they SELL stuff, so why would they for another one? They have to protect themselves. Anyone could install themselves and send a BS invoice and get hundreds of dollars for no reason. They stepped up and quickly sent you a several thousand dollar blower. Aftermarket entities are different than say, a GM recall that get covered...parts and LABOR.
Sure it SUCKS for you.....but the tune is already done...everything else is there installed...it's just bolting up the blower. If you got charged 7 hrs of labor...you should have a problem with the SHOP, not Mag.
Its just a valley plate they sent out, not the whole blower. 7 hours to remove the blower, replace all the gaskets and get it going again isnt that bad.
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Old 10-29-2013, 08:47 PM   #8
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Its just a valley plate they sent out, not the whole blower. 7 hours to remove the blower, replace all the gaskets and get it going again isnt that bad.
AH, thats different. 7 hours though...I dunno man, quite sure there are a few shops in your area that could do it in 2, tops. 7 seems ridiculous. I watched my entire build and the blower install was one of the easiest parts. No where near 7 hours. I don't know what all they had to do but seems crazy. At least you're not having any issues now!
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Old 10-29-2013, 08:57 PM   #9
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It happens. I've had a Whipple with a sticking bypass valve. They replaced the whole unit but I did pay for the labor.


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Old 10-29-2013, 09:28 PM   #10
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Not to be a downer, but the warranty is on the parts..not labor. I am pretty certain if you read the warranty paperwork that came with the kit, it will state that.

To be honest, labor is not covered under almost any parts warranty I know of. They will fix or replace the defective part, but uninstall/reinstall is the customer's responsibility. The only time I see it covered is when you buy a part through a shop, have it installed at said shop, and they offer a warranty on their work.

There are a few reasons for this not immediately apparent. The first concern is the manufacturer offering the warranty has no control over who is doing the warranty work, the rate they charge, or the quality of the work. If a manufacturer pays for labor on a warranty repair, then are they responsible if said shop makes a mistake and further warranty repairs are needed? What if the shop wants to charge more time than the manufacturer thinks it should cost.

Second, say someone is doing the work themselves....what if they decide their time is worth $150 an hour and expect the manufacturer to pay that.

Lastly, keep in mind, if they were to warranty labor, that would have to be baked into warranty expense, and the part would ultimately end up having to cost more. There is a big difference between the cost of a valley plate, and 7 hours labor.

The best analogy here is say you bought an Autozone alternator for your 95 Lumina Z34. It takes like 6 hours to install an alternator on that car...you have to take the fender off. If it goes bad, that sucks, but it happens. You have to uninstall it, and take it in for warranty service. Autozone does no reimburse you for labor..and honestly most people would not expect it. Same thing here..just via mail order.

The fact that it is a "known" issue does not make them somehow now liable for labor which is explicitly not covered under warranty.

FWIW, here is Magnusun's warranty-

Quote:
1. Magnuson Products, LLC warrants each new product to be free from defects in both workmanship and material for a period of three (3) years or 36,000 miles from the date of purchase, unless an exception noted below and provided that the product is properly installed, subjected to normal use and service and that the product is not modified or changed in any way.
2. All electrical parts: Magna Volt, Fuel pumps, and Intercooler Pumps on have a one (1) year (no mileage) warranty
3. Negligence by the user or product used for racing or competition purposes voids the warranty.
4. All warranty items are extended from the date of purchase to the original consumer/purchaser of record for the original vehicle the product was installed on.
5. The warranty does not cover labor, failure of related components or failure resulting from improper air filtration, alteration, misuse, exposure to alkali-based chemicals, chrome plating, damage caused by “backfire”, road hazards, accident damage, faulty installation, faulty repair
6. Warranty returns must be inspected by an authorized factory representative (dealer) prior to returning to Magnuson Products, LLC.
7. Merchandise returned must be accompanied by a copy of the RMA form.
8. Magnuson Products, LLC preferred freight carriers should be used on warranty returns.
9. If unauthorized carriers are used, the amount of freight credit will be based on Magnuson Products, LLC preferred carrier rates.
10. Warranty only applies to the original order and the warranty does not transfer.
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Old 10-29-2013, 10:06 PM   #11
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You aren't a downer. I read the warranty. It is well written by a herd of lawyers to keep them from having to be responsible for labor cost. I guess the only way for it to be fully warranted would be to leave it on a shelf and not install it. Mine was installed by professionals one on my dime.......now because of their faulty engineeri g or manufacturing, it should be on their dime.
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Old 10-29-2013, 10:39 PM   #12
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Damn, that sucks. I bought mine used, but it was missing the valley covrer, so we had to order a new one (7 months ago). Hopefully I won't encounter a similar problem. We DID have a pinhole leak in the heat exchanger (under the blower, above the valley cover) though. I suggest everyone do a leak test on those before installing them, esp. if buying one used. 'Lucky I didn't blow the engine with the coolant slowly leaking into the intake stream! After having to remove the blower, order a new heat exchanger, wait for it to arrive and reinstall, it wound up costing about as much as a new kit.
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Old 10-29-2013, 10:39 PM   #13
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Blower kit can be installed in 7hrs. To just pull the blower and put it back couple of hrs. Think I would find a new shop.
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Old 10-30-2013, 01:24 AM   #14
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You aren't a downer. I read the warranty. It is well written by a herd of lawyers to keep them from having to be responsible for labor cost. I guess the only way for it to be fully warranted would be to leave it on a shelf and not install it. Mine was installed by professionals one on my dime.......now because of their faulty engineeri g or manufacturing, it should be on their dime.
I understand your frustration. However I would not get that upset with them for living up to their warranty, and an industry standard practice. Keep in mind, if they cover this kind of stuff, everyone pays more..it gets baked in the cost of the part.

We have processed thousands of orders in the 10 years we have been in business, and I can say I have seen maybe 2-3 times where a manufacturer cut a check for labor. Each time it was only because it was cheaper to pay the shop to FIX/Repair a defective part than replace it.
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Old 10-30-2013, 06:28 AM   #15
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When my Eforce valley plate was defective, Edlebrock was very good with it. Sent me a new one and paid 4 hours labor for the change. Small price to pay for good customer relations. Magnuson is just dumb for not helping out.
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Old 10-30-2013, 07:17 AM   #16
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When my Eforce valley plate was defective, Edlebrock was very good with it. Sent me a new one and paid 4 hours labor for the change. Small price to pay for good customer relations. Magnuson is just dumb for not helping out.

I agree.......they probably dont read the boards much to keep a feel on the pulse of their customer satisfaction.
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Old 10-30-2013, 08:08 AM   #17
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I understand your frustration. However I would not get that upset with them for living up to their warranty, and an industry standard practice..
Maybe the industry needs to change to increase popularity and faith in American made products!


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Keep in mind, if they cover this kind of stuff, everyone pays more..it gets baked in the cost of the part...
Actually, a quality part that was designed/engineered and tested to last longer than 3000 miles should have already been baked into the cost of the system/components!

Quote:
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We have processed thousands of orders in the 10 years we have been in business, and I can say I have seen maybe 2-3 times where a manufacturer cut a check for labor. Each time it was only because it was cheaper to pay the shop to FIX/Repair a defective part than replace it.
I am surprised that the general consumer accepts such lackadaisical customer service and support! I DONT!
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Old 10-30-2013, 09:08 AM   #18
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Just curious, since your package has a 3/36 warranty from us why didn't you call us and let us take care of it for you?
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Old 10-30-2013, 09:35 AM   #19
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Just curious, since your package has a 3/36 warranty from us why didn't you call us and let us take care of it for you?


Pretty obvious he wanted to create drama and try to throw a VERY reputable company under the bus for attention. Pretty clear here that they followed their warranty exactly. If he had a problem with it he should have went with a different company that willingly pays all labor costs for repairs.
Additionally, he's a little butt hurt that the shop took him for an absolute RIDE, charging 7 hrs of labor.....

Feel bad for him but it's hard to argue with black and white.
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Old 10-30-2013, 10:08 AM   #20
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Old 10-30-2013, 12:36 PM   #21
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Pretty obvious he wanted to create drama and try to throw a VERY reputable company under the bus for attention. Pretty clear here that they followed their warranty exactly. If he had a problem with it he should have went with a different company that willingly pays all labor costs for repairs.
Additionally, he's a little butt hurt that the shop took him for an absolute RIDE, charging 7 hrs of labor.....

Feel bad for him but it's hard to argue with black and white.
I for one would feel the same way the OP does, it's kinda of BS that a product with 3000 miles has to have anything done to it other than drive it. As for the shop he chooses to take his car to, that is his choice, no one but his. If this very REPUTABLE company cared anything about its customers they would have atlease offered what they thought it should take to replace THEIR defective part. After all it OP already paid to install it once, it shouldn't have had to be taken back off. He's not asking for the winning lottery ticket here, he just wants what any red blooded American would.......his money's worth.
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Old 10-30-2013, 01:11 PM   #22
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Let me get this in a better picture since this is Camaro5...

Car has 3100 miles

Blower Valley cover is a known issue

Company warranty is to send New Valley cover for the unit and make said shop install the valley cover?
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Old 10-30-2013, 01:29 PM   #23
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Let me get this in a better picture since this is Camaro5...

Car has 3100 miles

Blower Valley cover is a known issue

Company warranty is to send New Valley cover for the unit and make said shop install the valley cover?
BINGO....per their advertised warranty.

If you went to a parking lot at Chevy and saw a sign that said "not responsible for theft or damage"...and your window was broken into and sunglasses stolen out of your car...would you expect GM to then pay for your glasses or window? NO

Silly comparison but relatively similar theory.

Don't touch the hot pan...burn yourself and want someone to pay for burn treatment?

Okay, I'm getting stupid... .I feel for the OP...it SUCKS for him but that is their warranty. Simple as that, like it or not. Could they have stepped up and helped with the labor costs, sure. Did they have to legally in any way...NO.

The WORST part of this story IMO is him actually paying for 7 hrs of labor to install the vally plate with gaskets and bolt down the blower...ensure belts are good etc Very simple and a couple hrs tops! ....I'd have told them to go F themselves. I woulda got an up front quote from the shop.
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Old 10-30-2013, 02:04 PM   #24
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BINGO....per their advertised warranty.

If you went to a parking lot at Chevy and saw a sign that said "not responsible for theft or damage"...and your window was broken into and sunglasses stolen out of your car...would you expect GM to then pay for your glasses or window? NO

Silly comparison but relatively similar theory.

Don't touch the hot pan...burn yourself and want someone to pay for burn treatment?

Okay, I'm getting stupid... .I feel for the OP...it SUCKS for him but that is their warranty. Simple as that, like it or not. Could they have stepped up and helped with the labor costs, sure. Did they have to legally in any way...NO.

The WORST part of this story IMO is him actually paying for 7 hrs of labor to install the vally plate with gaskets and bolt down the blower...ensure belts are good etc Very simple and a couple hrs tops! ....I'd have told them to go F themselves. I woulda got an up front quote from the shop.
BINGO!?!

More like fail!

Lets put it in Maryland speed terms,

I buy an alternator from autozone with warranty, A shop installs it for 2 hrs labor.. Once installed they fire the car up only to find out the alternator has a bent shaft!!

They call and tell me the BRAND NEW alternator I gave them to put on has a bent shaft and they have removed it for me to return to Autozone.. I take it back to them expecting a FULL refund of their defective POS only to have them give me a center shaft to replace the bent one in my Brand New Unit I purchased 2 months ago...

Now my shop has to spend extra time not only removing and installing 2 alternators but now they get the liberty of replacing the bent shaft too...

Would any of you go to AutoZone and buy an alternator again if that was the case???!?!
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Old 10-30-2013, 02:08 PM   #25
06x6spdGTO
 
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Drives: 06 S/C GTO, 01 H/C/I Z06
Join Date: Dec 2009
Location: Kearney
Posts: 205
I'm sure if we were talking crate engines and the issue was a bad oil pickup gasket causing a loss in oil pressure... Most engine manufactures would send you a new pickup and O ring and pay for some labor for causing you the grief. Or if your engine was toast due to loss oil pressure after 3100 mile from their defective o ring, replace the motor!!! Not send you a good for nothing oring!!

Point is if this is how Magnuson warrantys their products threw a fine line of Mumbo jumbo Bullshit, ill go Vortech or Procharger.... Make more power and not have some clown mail me a center shaft... Instead send my head unit in and have it back in No time!
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06 GTO - Maggie 112H (Stock Pullies), LPE CAI, SLP LMII Catback, suspension and Drivetrain STuff, Monster Stg 3 clutch, ETMC Stg II Cam, 60lb inj, IW 8" Lower, PRC .650 Springs, Trickflow Pushrods, Kooks 1 7/8 LTs, AIS WasherFluid inj, 530whp/537wtq SAE. Self Tuned via HPTpro
01 Z06 - Forged 347ci LS6 - H/C/I 460RWHP / 418 RWTQ (Self TUNED via HPTpro)
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