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Old 03-26-2011, 09:47 AM   #1
smokingcamaro
 
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Maybe I have a Lemon

I have taken My 2010 Camaro LS to the dealership over 5 times for small fixes. I am really getting tired of this and do not know what to do, I love this car so much.
LIST OF WARRANTY ISSUES
Steering wheel turned gray where hands would go (got it replaced)
Fan making ticking noise( it got replaced)
Automatic shifter vibrated way to much(it got replaced)
driver side seat cover had to get replaced
LCD screen on radio ran in the light (got it replaced)
Muffler is making a vibration sound at high rpm they say it is normal
In sport mode at high rpm it sounds like gears are grinding(next trip to dealership)
Onstar said my engine misfired so I had to get my ECM Flashed

Is all of this a little much because I am getting tired of taking my baby to get fixed which seems like every week. I love this car and will not be getting rid of it just want to know if this normal or what is going on.

Last edited by smokingcamaro; 03-26-2011 at 09:57 AM.
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Old 03-26-2011, 10:04 AM   #2
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Other than a few re-flashes for the HVAC & ECU my car has been 100% quality
and the April consumer reports confirm this.
Don't do much high RPM"s, only a few bursts of fun here and there.
I would hope you just have small stuff happening right now.
http://autos.yahoo.com/articles/auto...-reliable-cars

http://www.camaro5.com/forums/showth...nsumer+reports
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Old 03-27-2011, 08:36 AM   #3
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I would say that this is well beyond "normal tolerance" for failure. Have you discussed your issues with the manager of the dealership? Many times they are not aware of single vehicle failures like this until you knock on their office door.
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Old 03-27-2011, 08:40 AM   #4
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definitely not normal.
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Old 03-27-2011, 09:21 AM   #5
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I don't think that sounds normal at all. All of those parts should be holding up a lot better than that on a GM car.
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Old 03-27-2011, 09:31 AM   #6
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Wait how did you get an automatic with an LS?
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Old 03-27-2011, 09:34 AM   #7
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I would be sure to hang on to all of your documentation and work orders. They will come in handy in what I'm guessing will be your future lemon case.
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Old 03-27-2011, 10:34 AM   #8
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I have talked to service manager several times and he is just giving me the run around. I love this and do not want to get rid of it. I have no idea what to do here, the dealership that I go to is starting to not like me. I guess I am more anal about my car but I can not understand why all these problems are happening to this car. I went ahead and bought a extended warranty for all of these problems I am having. I love the camaro and always will but how did I end up with all these problems. If there is some one I can call on this on the next level I will but I have no idea who to call and what to do from there.
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Old 03-27-2011, 10:35 AM   #9
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Originally Posted by Fearer2010SS View Post
Wait how did you get an automatic with an LS?
It came from the factory as a auto it is a 2010.
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Old 03-27-2011, 10:51 AM   #10
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DAMN!! And I thought I had problems...

I feel for ya. I haven't had 1/2 the problems you have had!!!
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Old 03-29-2011, 02:16 PM   #11
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smokingcamaro, I would like to direct message you about the issues you are having.

Jeff Morris, Chevrolet Customer Service
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Old 03-29-2011, 06:31 PM   #12
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Originally Posted by Chevrolet Customer Svc View Post
smokingcamaro, I would like to direct message you about the issues you are having.

Jeff Morris, Chevrolet Customer Service

Since when did customer care actually start caring? Sure didn't when I needed you guys.
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Old 03-29-2011, 06:35 PM   #13
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Since when did customer care actually start caring? Sure didn't when I needed you guys.
Down boy. I went through the same problems as you with my original camaro. In the end the issues got resolved, for both of us.
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Old 03-30-2011, 06:05 AM   #14
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Originally Posted by mad@gm View Post
Since when did customer care actually start caring? Sure didn't when I needed you guys.
EXACTLY! I got nothing from them (Customer Service(?)) - or my dealer! What a joke! Still riding around with the same issues the car rolled off the lot with - but hey - they got their money and that's the most important thing - right?
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Old 03-30-2011, 07:12 AM   #15
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[QUOTE=stieger;3026744]Down boy. I went through the same problems as you with my original camaro. In the end the issues got resolved, for both of us.[/QUOTE

Maby for future owners, but not me. When corporations start putting customer satisfaction over profit, issues will be resolved. I've spent my whole life supporting GM only to get spit on by them, sure everybody has a bad product from time to time, but how you handle that bad product is what counts. Hearing some dot head telling me how they can't believe I'm having all these problems, and what a beautiful car, just don't cut it! I wanted a dream car not a nightmare, I fought for almost a year trying to get the car fixed and GM wouldn't, GM finally bought it back, no sorry about the car, lets get you a good one, nothing, it was more like don't let the door hit you on the way out! If it wasn't for a family friend with power the buy back wouldn't even of happened, me and my wife's family have only bought GM cars until now, this was a completely unreal experience that GM and it's dealerships put me through and it's really sad to see how little they cared.
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Old 03-30-2011, 07:17 AM   #16
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Originally Posted by bamacarfool View Post
EXACTLY! I got nothing from them (Customer Service(?)) - or my dealer! What a joke! Still riding around with the same issues the car rolled off the lot with - but hey - they got their money and that's the most important thing - right?
Kinda my thoughts, and as much as I still want another one, I can't trust GM anymore after all the troubles and stress they left me with.
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Old 03-30-2011, 08:16 AM   #17
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Kinda my thoughts, and as much as I still want another one, I can't trust GM anymore after all the troubles and stress they left me with.
Just do what I've done - tell people about the car and what they can expect from GM if you have issues - NOTHING! Since the car is nice to look at, many people aske me about it and I tell them all the same thing - DON'T BUY ONE! The car is cool to look at, no doubt, but you have to drive it too (and pay for it). So, like I tell all - you can dip a turd in chocolate, but it's still a turd!
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Old 03-30-2011, 09:36 AM   #18
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Originally Posted by bamacarfool View Post
Just do what I've done - tell people about the car and what they can expect from GM if you have issues - NOTHING! Since the car is nice to look at, many people aske me about it and I tell them all the same thing - DON'T BUY ONE! The car is cool to look at, no doubt, but you have to drive it too (and pay for it). So, like I tell all - you can dip a turd in chocolate, but it's still a turd!
I have, and still will, this became personal a long time ago!
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Old 03-30-2011, 11:03 AM   #19
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Yeah, that's a lot of issues and some are pretty strange (i.e. steering wheel turning gray). At least, it sounds like your dealer is addressing them pretty well, but I understand that its irritating to have your car in the shop so much.

I wouldn't consider it a lemon, unless you problems that don't/can't get resolved.

I guess I'm pretty lucky... only problem in 13 mos was a bad brake fluid reservoir cap.
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Old 03-30-2011, 03:02 PM   #20
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mad@gm, I am sorry to hear you had such a poor experience with us. We are currently working on a new approach to help to aleviate the process for our customers. With the new GM monicker we are working to create a new customer service experience and we hope to have more happy customers in the years to follow, not only through our products but also through our post sales support.

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Old 03-30-2011, 05:13 PM   #21
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Originally Posted by Chevrolet Customer Svc View Post
mad@gm, I am sorry to hear you had such a poor experience with us. We are currently working on a new approach to help to aleviate the process for our customers. With the new GM monicker we are working to create a new customer service experience and we hope to have more happy customers in the years to follow, not only through our products but also through our post sales support.

Jeff Morris, Chevrolet Customer Service
Maby so, too late for me, I tried so hard to only hope I got a crappy employee that didn't care. But after as many people as I dealt with I really don't think any of them really gave a crap, bottom dollar not happy consumers. I also feel as though my buy back was to get rid of me not to satisfy me, as said before no sorry's nothing, yeah I got most of my mony back but I lost a car I really wanted and confidence in a company I once stood behind. At least you guys finally take this site serious, executive offices claimed this site to be unreliable hearsay and was not even a slight bit interested to see all the complaints or consumer problems on this sight. Jeff I will say you are a stand up guy for attempting to help, as long as it's not some show to calm the anger towards customer care, and while you guys are working on the new customer care thing please start with bringing the jobs back home, I could hardly understand half of the people overseas I dealt with.
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Old 03-30-2011, 06:34 PM   #22
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Jeff,

GM's customer service seams like they are trained to read from scripts. They don't seam to be empowered to make decisions or even escalate claims.

And what is up with the hours? I am working an issue with a rep now and he comes to work at 2:00am and leaves at 10:00 am (Central time). Makes it tough to comunicate with him when I have meetings all morning. I tell him this and he still calls my cell when I am in meetings. I called him today at 7:00am central time, held for 7 minutes and got hung up on. I called back and left a message for him and have not heard from him...

I did learn that most of my issues were related to the dealer I was using. So, I fixed the last issue I had myself, with the help of a local shop. I took my receipts to the dealer and they paid me cash on the spot!!!

Some of these posts are probably hard to take but hearing the voice of the customer is priceless.

I certainly hope the improvements you refer to help.
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Old 03-30-2011, 09:22 PM   #23
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[QUOTE=mad@gm;3028760]
Quote:
Originally Posted by stieger View Post
Down boy. I went through the same problems as you with my original camaro. In the end the issues got resolved, for both of us.[/QUOTE

Maby for future owners, but not me. When corporations start putting customer satisfaction over profit, issues will be resolved. I've spent my whole life supporting GM only to get spit on by them, sure everybody has a bad product from time to time, but how you handle that bad product is what counts. Hearing some dot head telling me how they can't believe I'm having all these problems, and what a beautiful car, just don't cut it! I wanted a dream car not a nightmare, I fought for almost a year trying to get the car fixed and GM wouldn't, GM finally bought it back, no sorry about the car, lets get you a good one, nothing, it was more like don't let the door hit you on the way out! If it wasn't for a family friend with power the buy back wouldn't even of happened, me and my wife's family have only bought GM cars until now, this was a completely unreal experience that GM and it's dealerships put me through and it's really sad to see how little they cared.
Im having a hard time too dude.

When my V6 motor blew I requested a new motor and that I would be happy with that but instead I got a damn rebuild. Now I'm left with a devalued car.

Thats alright though because its going to end up biting them in the ass. All I can do is refer you to here:

http://www.lemonlaw.com

If you think your car is a lemon call them and they can pretty much tell you instantly if you have a case.
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Old 03-31-2011, 08:44 AM   #24
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[QUOTE=DarkneSS;3032957]
Quote:
Originally Posted by mad@gm View Post
Im having a hard time too dude.

When my V6 motor blew I requested a new motor and that I would be happy with that but instead I got a damn rebuild. Now I'm left with a devalued car.

Thats alright though because its going to end up biting them in the ass. All I can do is refer you to here:

http://www.lemonlaw.com

If you think your car is a lemon call them and they can pretty much tell you instantly if you have a case.
Thanks for caring, but that link won't be needed seeing how the car is gone.
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Old 04-01-2011, 07:28 AM   #25
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Long Post:

Went shopping for a ss 3 weeks ago.I basically had $20,000 in my pocket and was doing the rest on loan.Went to the 1st dealer near me,was told I would be lucky if I broke even on the trade-in(2006 dodge charger that I know is worth $15,000 on the street) and then tried to sell me a 6 cylinder.He started eating Ho-ho's and talking about old muscle cars he had.I walked outta there scratching my head,saying to myself..he just let me walk outta there with $20,000 in my pocket and didn't try to seriously sell me a car.
Next dealer I went to I went in asking questions about prices and availability.Guy never left his seat while answering questions and handing me his card.By this point,I am saying to myself ,that the camaro is so popular they don't even need to put an effort into selling them.
Last dealer I go to-Totally different!-They gave me a decent amount for trade-in and immediately said "Let's go for a test drive".
We take the manual for a test drive,we are almost outta gas.We have to stop and put gas in it.I now want to take an auto for a ride.That thing is also on fumes,but he says "don't worry bout it".
We do the deal later on in the week,I drive the car away.It's on 1/4 tank!
I bitch,they do the right thing and give me a $30 voucher for Empire Gas(what happened to a full tank and quality gas?)
Now I am going thru some nonsense,where all my paperwork is dated wrong and my 1st payment is 2 1/2 weeks from when I drove off lot,my extended warranty is dated wrong,and my bank says I still owe $82 on payoff of old car.I talked to them yesterday,and this is supposed to Be all resolved which means maybe they are making sure their customers are satisfied,but I have to wonder what kinda clusterf@&k this deal was.....
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