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Old 09-03-2009, 06:34 PM   #76
Nashional
 
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Here's what I've been driving since last Tuesday.
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Old 09-04-2009, 10:07 AM   #77
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Just called the service center. They said they put the car back on the rack and saw that the rear axle shafts were warped and needed to be replaced. I'm hoping to have the car for the long weekend (vibration or not), so I'm waiting to hear back from them and the availability of parts and when I can come today and pick it up.
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Old 09-04-2009, 10:39 AM   #78
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Quote:
Yesterday 12:08 PM
Nashional ac223mal, is this with your Camaro?
No, I was with a GMC Acadia, earlier in this thread I had posted that along with the specifics of the problem. Like I said, Im not sure if it will help since it's not a Camaro, but it is a GM vehicle, so you should get the same treatment. The Acadia at the time was like the Camaro, first run of production, so the bugs hadn't been worked out. It took GM some time to find and fix the problem, but since they were taking care of me I let them work it out. They finally did after about three total months and I haven't had a problem since. That being said, if I they had not given me a rental and paid my car payment, I wouldnt have been so patient.
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Old 09-04-2009, 03:29 PM   #79
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Just got back home with my car after being in the shop since last Tuesday. It's exactly the same as it was when I dropped it off (there was a paint issue that wasn't addressed), except a little cleaner (they washed it).

The dealer said they would call me when the backordered parts arrive.
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Old 09-04-2009, 04:06 PM   #80
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Bro you need to call GM and get a manager on the phone. You need to push the issue with them but be nice about it. As soon as you use the F word you will lose them lol. I had a 2000 Eclipse. As a week I heard some tapping. The brushed it off and told me to bring it back in a week. They said it would only be something loose. I said no it's a tap. They said no way. I bring it in they gave me a loaner car. They call me back in a few hours and said I could pick it up. I said you fixed it? He said they had to order parts and were waiting on them. I asked what parts and he said a motor. I about dropped. Turned out it had a bad oil pump out of the factory. I called Mitsubishi and they agreed to pay 2 of my payments. When I dropped more car off I had it back in 2 days with new motor. Remember it's not what you say it's how you say it
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Old 09-04-2009, 06:15 PM   #81
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SNV, I did call GM. They finally got back with me a couple of hours ago. They are referring me to a district manager, who I believe it already involved in the case. We are having an issue that the first service center is not sharing any information with the second service center. They're sorting that out now.

And I have been very cordial and smiling and thanking everyone for their help.
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Old 09-05-2009, 02:43 AM   #82
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Have you asked them about making payments due to the fact you can not drive it? You also are paying insurance and I am sure you missed a few days of work.
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Old 09-05-2009, 09:28 AM   #83
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I've asked for car payments, insurance, XM and onStar. I work for myself, so no time lost on the job...
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Old 09-05-2009, 10:37 PM   #84
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Keep all service tickets, write down the who,what,where,why and how. Call an Attorney. 10 days without a car? how much did you Pay!!!!
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Old 09-08-2009, 10:47 AM   #85
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District Rep just called to get more information about my case with GM. They said they will make this right.

I have kept everything I've been given and dates and times of conversations with names.

This thread is also a diary of events...

Had a new problem I noticed over the weekend (which I told the district rep about). The onStar light was red. I called them and they ran a diagnostics which showed that the backup battery was dead for the onStar system and will need to be replaced.
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Old 09-08-2009, 09:10 PM   #86
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Quote:
Originally Posted by Nashional View Post
Had a new problem I noticed over the weekend (which I told the district rep about). The onStar light was red. I called them and they ran a diagnostics which showed that the backup battery was dead for the onStar system and will need to be replaced.
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Old 09-15-2009, 02:43 PM   #87
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Well, the car went back in the shop this morning. They game me an Impala to drive this time.

I also started having problems rolling up the driver window, but re-indexing seemed to fix it.

So, this is day 65 of the vibration issues and 25 (business) days it's been in the shop since then...
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Old 09-15-2009, 03:24 PM   #88
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Quote:
Originally Posted by Nashional View Post
Well, the car went back in the shop this morning. They game me an Impala to drive this time.

I also started having problems rolling up the driver window, but re-indexing seemed to fix it.

So, this is day 65 of the vibration issues and 25 (business) days it's been in the shop since then...
Was so hoping for a better update. Sorry man
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Old 09-15-2009, 03:45 PM   #89
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just wondering if the noise behind the glove box was fixed? If not, here is a post I copied/pasted from another thread that might help your dealer...

I just got the new part put on my car today. The noise is gone. No weird noises coming from behind the glove box at rpms. The coffee maker has been removed (thats kind of what it sounded like in my car - a ticking/water moving type sound).

So if you're experiencing any weird sounds coming from behind your glove box just take your car to the dealer and they should know what it is and order you the part.


Here's the description of what was done.

Checked and installed coolant restictor as e per TBS 09-01-37-001 for noise from heater area.

Parts
- 10188036 - valve as
- 12337820 - strap, I/
- 1470030 - clamp
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Old 09-15-2009, 05:41 PM   #90
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Thanks for that information.

I don't know if I still have this problem (haven't been riding the car too hard because of the vibration).
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Old 09-16-2009, 04:49 PM   #91
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Just hung up the phone with the dealer. They said the vibration is fixed!

They need to repaint the bumper where the other service center tried to fix it and they've already replaced the onStar backup battery.

I should be able to pick it up Friday (fingers crossed).
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Old 09-16-2009, 06:00 PM   #92
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keeping my fingers crossed for you as well. Keep us posted. Good luck.
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Old 09-16-2009, 06:19 PM   #93
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These issues don't sound overly uncommon. I had my first camaro exchanged via the lemon laws... I'm still dealing with several issues in my new car, which are air whistles and ticking on start up, which is cause by low oil pressure from what i'm told... It's a new F in car!!!

To think I sold my old corvette for this POS makes me sick to my stomach...
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Old 09-16-2009, 06:37 PM   #94
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Quote:
Originally Posted by Nashional View Post
I still haven't heard back from GM. I'll keep this thread updated as I know more.

I would hope they pay something. But what about OnStar, XM radio, Insurance? I'm still paying for all those services but not getting to use them.

Bro your xm issue is the trees. Go out on an open road and make a video of it doing that. You said it doesnt do it when driving south or with the sunroof open. Well it picks its signal up from the south, thats why. As for the sunroof....coincidence? I dont know


Quote:
Originally Posted by Rick James View Post
These issues don't sound overly uncommon. I had my first camaro exchanged via the lemon laws... I'm still dealing with several issues in my new car, which are air whistles and ticking on start up, which is cause by low oil pressure from what i'm told... It's a new F in car!!!

To think I sold my old corvette for this POS makes me sick to my stomach...
LOL seriously. The ls3 thats in the corvette too is a POS. LOL. wow.
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Old 09-16-2009, 06:46 PM   #95
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Bro, I know. But only when the sunroof is open. IT'S A DESIGN FLAW! I don't know any other way to say it.

What don't we understand about this? If it works with the sunroof closed (and it does), then doesn't work with the sunroof open on the exact same stretch of road, then the sunroof is the issue. So the car was designed in such a way to block the XM signal while the sunroof is open. That is a design flaw. Unless they purposely chose to do this?

Would a video showing both ways in one continuous shot help?

And the XM in the text you quoted was about me not being able to use XM for a month while the car was in the shop, so I hope they compensate me for at least a month of my subscription.
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Old 09-17-2009, 04:29 PM   #96
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Bro, I know. But only when the sunroof is open. IT'S A DESIGN FLAW! I don't know any other way to say it.
Your not holding your mouth right.
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Old 09-17-2009, 09:14 PM   #97
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skipj3, I'll try that on the way home with the (fixed) car tomorrow.
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Old 09-17-2009, 10:10 PM   #98
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skipj3, I'll try that on the way home with the (fixed) car tomorrow.
Good Luck!
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Old 09-18-2009, 04:14 PM   #99
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It's fixed! It only took 67 days to do it, but the vibration is fixed!

Still waiting on a call from GM to try and get this bad taste out of my mouth. We're playing phone tag...

When I get back from vacation, I'll post a full video completely demonstrating the XM issue so there is no doubt the circumstances surrounding the issue.
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Old 09-21-2009, 06:38 PM   #100
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Heard back from GM today. They offered me a few oil changes.

Thanks, new GM. You really know how to treat your customers. Which I will never be again.
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