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Old 09-03-2009, 10:37 AM   #69
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This might end up being a longer process now. I would expect some type of GM tech guys and the area rep to come down and be involved in the process. They should pay your car payment while it's out, especially since it's going to take awhile longer. Keep us posted on how they handle this, see if the new GM still takes care of it's customers like the old GM.
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Old 09-03-2009, 10:41 AM   #70
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I still haven't heard back from GM. I'll keep this thread updated as I know more.

I would hope they pay something. But what about OnStar, XM radio, Insurance? I'm still paying for all those services but not getting to use them.
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Old 09-03-2009, 12:18 PM   #71
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Get the friggin car replaced via lemon law. This is fuggin ridiculous.

Its a safety issue, and obviously cannot be fixed at a dealer level. Get the car replaced.
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Old 09-03-2009, 12:19 PM   #72
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If I recall correctly, I had the Onstar added on for three more months, I didn't pay to keep it after it expired. The XM, I had already paid for the long term, so this didn't matter. Nothing for the insurance. I forgot to mention, I also was given a 2yr 24K mile, (can't remember the actual name of the plan) free oil change and tire rotation package for my troubles.

If your not happy with your rental, tell them to get you something else, of course nothing will compare to the Camaro, but at least it'll help. I wouldn't let them stick me in a small SUV or a mini van, I wanted something that was close to what I was driving at the time and they obliged.

I will say that my service department manager was a big help, he did alot of leg work to get the stuff that I got.

I don't know if this will matter with the payment, if it does make sure they seperate the car payments. I got two months of payments in one check, so it only got me out of one month, the second half when to the principle.
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Old 09-03-2009, 02:08 PM   #73
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ac223mal, is this with your Camaro?
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Old 09-03-2009, 05:31 PM   #74
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heavens. I agree that they owe you at least a car payment, or two. But in all honesty would go for getting the entire car replaced with another new one.
With luck GM will be better about helping you out than Hyundai was with us. I had had our Santa Fe off the lot for less than an hour(25 or so miles on it) when the engine light when on. Then had to deal with the dealerships crap for another week while they tried to figure out why the light was on. Gave them multiple codes. They finally figured it out*someone had taken the air fitler out and gunk had gotten pulled into the engine according to them* til this day I do not trust that it isnt just going to kivie up on me some place
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Old 09-03-2009, 06:18 PM   #75
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Over 24 hours since calling GM and I still haven't heard back from anyone...

At this point, the trill is gone. Maybe it will come back if I get everything sorted out.?

Last edited by Nashional; 09-04-2009 at 10:03 AM.
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Old 09-03-2009, 06:34 PM   #76
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Here's what I've been driving since last Tuesday.
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Old 09-04-2009, 10:07 AM   #77
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Just called the service center. They said they put the car back on the rack and saw that the rear axle shafts were warped and needed to be replaced. I'm hoping to have the car for the long weekend (vibration or not), so I'm waiting to hear back from them and the availability of parts and when I can come today and pick it up.
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Old 09-04-2009, 10:39 AM   #78
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Quote:
Yesterday 12:08 PM
Nashional ac223mal, is this with your Camaro?
No, I was with a GMC Acadia, earlier in this thread I had posted that along with the specifics of the problem. Like I said, Im not sure if it will help since it's not a Camaro, but it is a GM vehicle, so you should get the same treatment. The Acadia at the time was like the Camaro, first run of production, so the bugs hadn't been worked out. It took GM some time to find and fix the problem, but since they were taking care of me I let them work it out. They finally did after about three total months and I haven't had a problem since. That being said, if I they had not given me a rental and paid my car payment, I wouldnt have been so patient.
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Old 09-04-2009, 03:29 PM   #79
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Just got back home with my car after being in the shop since last Tuesday. It's exactly the same as it was when I dropped it off (there was a paint issue that wasn't addressed), except a little cleaner (they washed it).

The dealer said they would call me when the backordered parts arrive.
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Old 09-04-2009, 04:06 PM   #80
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Bro you need to call GM and get a manager on the phone. You need to push the issue with them but be nice about it. As soon as you use the F word you will lose them lol. I had a 2000 Eclipse. As a week I heard some tapping. The brushed it off and told me to bring it back in a week. They said it would only be something loose. I said no it's a tap. They said no way. I bring it in they gave me a loaner car. They call me back in a few hours and said I could pick it up. I said you fixed it? He said they had to order parts and were waiting on them. I asked what parts and he said a motor. I about dropped. Turned out it had a bad oil pump out of the factory. I called Mitsubishi and they agreed to pay 2 of my payments. When I dropped more car off I had it back in 2 days with new motor. Remember it's not what you say it's how you say it
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Old 09-04-2009, 06:15 PM   #81
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SNV, I did call GM. They finally got back with me a couple of hours ago. They are referring me to a district manager, who I believe it already involved in the case. We are having an issue that the first service center is not sharing any information with the second service center. They're sorting that out now.

And I have been very cordial and smiling and thanking everyone for their help.
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Old 09-05-2009, 02:43 AM   #82
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Have you asked them about making payments due to the fact you can not drive it? You also are paying insurance and I am sure you missed a few days of work.
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Old 09-05-2009, 09:28 AM   #83
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I've asked for car payments, insurance, XM and onStar. I work for myself, so no time lost on the job...
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Old 09-05-2009, 10:37 PM   #84
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Keep all service tickets, write down the who,what,where,why and how. Call an Attorney. 10 days without a car? how much did you Pay!!!!
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Old 09-08-2009, 10:47 AM   #85
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District Rep just called to get more information about my case with GM. They said they will make this right.

I have kept everything I've been given and dates and times of conversations with names.

This thread is also a diary of events...

Had a new problem I noticed over the weekend (which I told the district rep about). The onStar light was red. I called them and they ran a diagnostics which showed that the backup battery was dead for the onStar system and will need to be replaced.
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