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Camaro Price | Ordering | Tracking | Dealers Discussions Discuss pricing and ordering experiences.

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Old 08-06-2009, 09:27 PM   #1
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Angry How Can I Report A Dishonest Dealer to GM?

I was unfortunate to run into several dishonest dealers in my attempt to pre-order a Camaro. The dealer I placed my original order with, used my order to get an inventory vehicle and then sell it to someone else at over MSRP. He originally told me that I would get MSRP minus any rebates I qualified for at time of delivery. When I finally got wise to what was happening I contacted the dealer. His response was "If you don't like the process, take your money and walk," then he proceeded to hang up on me.

I eventually found another honest dealer thanks to this forum. However, dealer did not release my deposit. I called dealer a second time. He denied ever talking to me and said the deposit was his because vehicle had already been built. Luckily I used a credit card and was able to file dispute with them. As of now the card company credited my account.

I have obviously been pretty steamed over this. I posted about it here earlier. Since then, other members have sent me PMs to tell me this dealer did the same thing to them.

I believe I have read here that ordering a vehicle as sold under one name with the intent of selling to someone else is not an approved process by GM. Can someone who is knowledgeable tell me the best way to contact the company and file a formal complaint?
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Old 08-06-2009, 09:32 PM   #2
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I'm sorry I just realized I placed this in the wrong forum. Can a mod please move this to dealer discussions?
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Old 08-06-2009, 09:33 PM   #3
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sorry to hear that, thats f'd up i would be down there raising hell ready to fight if they stole my money
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Old 08-06-2009, 09:33 PM   #4
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Old 08-06-2009, 09:37 PM   #5
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Gm sees that the pre-ordered car doesnt go to the original buyer. They will eventually lose allotments practicing like that.
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Old 08-06-2009, 09:43 PM   #6
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GM doesn't care about you getting screwed by a dealer. Sorry but it's the truth. GM lets dealers run their name through the mud, and have no course of action to correct it.
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Old 08-06-2009, 09:47 PM   #7
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GM doesn't care about you getting screwed by a dealer. Sorry but it's the truth. GM lets dealers run their name through the mud, and have no course of action to correct it.
And GM has closed down some good and honest dealers as well as wel have see already.. So the vetting process of which dealers to cut probably had little to do with customer satisfaction.
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Old 08-06-2009, 09:48 PM   #8
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I'm one of the "good guys" er girl....
Hate to hear stuff like this....
But I'm proud to help Camaro5

Becky Doyle
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Woodhaven, Mich


Call or email for availability!
734 479-7117
chevyfleet@aol.com
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Old 08-06-2009, 09:56 PM   #9
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Wow Becky! You're cruising the forums this late. My first dealer didn't even know about this site. If anyone can make it to Michigan, Becky will definitely take care of you.
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Old 08-06-2009, 09:57 PM   #10
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Post your dealer on the price-gouging dealer list, then send a link to the dealer. We have thousands of potential buyers on this site, and none of us will go there.
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Old 08-06-2009, 10:00 PM   #11
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Quote:
Originally Posted by usmcjlp View Post
I was unfortunate to run into several dishonest dealers in my attempt to pre-order a Camaro. The dealer I placed my original order with, used my order to get an inventory vehicle and then sell it to someone else at over MSRP. He originally told me that I would get MSRP minus any rebates I qualified for at time of delivery. When I finally got wise to what was happening I contacted the dealer. His response was "If you don't like the process, take your money and walk," then he proceeded to hang up on me.

I eventually found another honest dealer thanks to this forum. However, dealer did not release my deposit. I called dealer a second time. He denied ever talking to me and said the deposit was his because vehicle had already been built. Luckily I used a credit card and was able to file dispute with them. As of now the card company credited my account.

I have obviously been pretty steamed over this. I posted about it here earlier. Since then, other members have sent me PMs to tell me this dealer did the same thing to them.

I believe I have read here that ordering a vehicle as sold under one name with the intent of selling to someone else is not an approved process by GM. Can someone who is knowledgeable tell me the best way to contact the company and file a formal complaint?
Why don't you post the dealers name here ?. It may prevent another Camaro5 member being screwed by this lowlife dealer. Bad dealers are listed by name here all the time.
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Old 08-06-2009, 10:16 PM   #12
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Wow Becky! You're cruising the forums this late. My first dealer didn't even know about this site. If anyone can make it to Michigan, Becky will definitely take care of you.
Thanks,....for being up late?....or knowing about the site?...
I love CAMARO'S!
Becky
ps. talk to you soon!
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Old 08-06-2009, 11:42 PM   #13
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Who else is wondering if Becky is cute?
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Old 08-07-2009, 12:57 AM   #14
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Who else is wondering if Becky is cute?

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ok, I am.
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Old 08-07-2009, 12:58 AM   #15
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To answer the original question, PM fbodfather directly with all the information. Don't be offended if he doesn't respond to the PM. Rest assured he will get it. A LOT goes on behind the scenes...
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Old 08-07-2009, 07:07 AM   #16
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To answer the original question, PM fbodfather directly with all the information. Don't be offended if he doesn't respond to the PM. Rest assured he will get it. A LOT goes on behind the scenes...
Thank you, I will do that now. I did not want to turn this into another rant. I simply don't believe that GM would condone this if they knew about it. I think the Camaro is the kind of car that will have people excited about buying American if dealers would simply play it straight.
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Old 08-07-2009, 07:38 AM   #17
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1-800-222-1020 or 1-866-790-5700, Make a complaint and be sure to get a case number. I am practically an expert on this issue now.
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Old 08-07-2009, 07:38 AM   #18
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Quote:
Originally Posted by usmcjlp View Post
I was unfortunate to run into several dishonest dealers in my attempt to pre-order a Camaro. The dealer I placed my original order with, used my order to get an inventory vehicle and then sell it to someone else at over MSRP. He originally told me that I would get MSRP minus any rebates I qualified for at time of delivery. When I finally got wise to what was happening I contacted the dealer. His response was "If you don't like the process, take your money and walk," then he proceeded to hang up on me.
Imagine that!

Quote:
Originally Posted by usmcjlp View Post
I eventually found another honest dealer thanks to this forum. However, dealer did not release my deposit. I called dealer a second time. He denied ever talking to me and said the deposit was his because vehicle had already been built. Luckily I used a credit card and was able to file dispute with them. As of now the card company credited my account.

I have obviously been pretty steamed over this. I posted about it here earlier. Since then, other members have sent me PMs to tell me this dealer did the same thing to them.

I believe I have read here that ordering a vehicle as sold under one name with the intent of selling to someone else is not an approved process by GM. Can someone who is knowledgeable tell me the best way to contact the company and file a formal complaint?
Please keep a copy of that original production order number and/or VIN from that car as well as the dealership you finally dealt with. Everyone who ordered and/or purchased a Camaro will soon have the opportunity to evaluate the dealerships they have worked with. This will be a highly visible process and I assure you that the proper levels within GM will see your evaluation.
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Old 08-07-2009, 07:43 AM   #19
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Will I?

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Imagine that!



Please keep a copy of that original production order number and/or VIN from that car as well as the dealership you finally dealt with. Everyone who ordered and/or purchased a Camaro will soon have the opportunity to evaluate the dealerships they have worked with. This will be a highly visible process and I assure you that the proper levels within GM will see your evaluation.
If they don't sell me the car, will I be able to evaluate them?
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Old 08-07-2009, 07:46 AM   #20
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If they don't sell me the car, will I be able to evaluate them?
Yes but you must have the original purchase order number (usually 6 letter starting with an "N") or the VIN of the car that you ordered. We want to be sure you were an actual customer.
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Old 08-07-2009, 07:56 AM   #21
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Hylton,

Thank you. I have an email from the dealer where they cut and paste the information for the workbench order. It shows the number and all my options ordered. Is that good enough?
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Old 08-07-2009, 07:59 AM   #22
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Hylton,

Thank you. I have an email from the dealer where they cut and paste the information for the workbench order. It shows the number and all my options ordered. Is that good enough?
Perfect!
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Old 08-07-2009, 08:50 AM   #23
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Get the car with a GM discount too - you're military, YOU EARNED IT!
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Old 08-07-2009, 08:59 AM   #24
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Yes but you must have the original purchase order number (usually 6 letter starting with an "N") or the VIN of the car that you ordered. We want to be sure you were an actual customer.
I have all that documented. do I need to request an evaluation if I am unable to purchase the car, or will they just send it?
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Old 08-07-2009, 09:01 AM   #25
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I have all that documented. do I need to request an evaluation if I am unable to purchase the car, or will they just send it?
I am talking about something that is not a GM initiative. I would ask that question to GM customer service. Perhaps they can send a survey out to you.
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