Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
Vararam
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > General Camaro Forums > Regional Forums > USA - California

USA - California The Golden State

Reply
 
Thread Tools
Old 08-12-2009, 03:49 PM   #1
shiftz33
 
shiftz33's Avatar
 
Drives: Camaro SS, SSR, T-Bird, Highlander
Join Date: May 2009
Location: Sacramento
Posts: 330
Local chevy dealership, oh my...

I'm all for supporting your local dealerships.

I've purchased from the "local chevy dealership - leaving they name out for now" in the past (Chevy SSR in 2004). I could not find a Camaro I liked or one they were willing to offer at a decent enough price given my trade situation. I purchased my Camaro at another dealership (22 miles away).

I wanted to get three warranty related issues addressed with my 2010 Camaro. A dealership makes money from sales and service and if they do it correctly they can make more from the service side of the business

I scheduled an appointment and took in the Camaro with the three items outlined. The service writer was just fine during the entire "episode" so I'm not blaming him at all.

The "service manager" decided that the "centering of the steering wheel" would not be worked on by them because they claimed it was a PDI issue the selling dealership should have performed. I was told only the selling dealership will get paid for this type of work. I stated that if I purchased and moved I would have to return to the selling dealership to get this work done. He said no that it could be taken care of by getting authorization from the selling dealership. I asked if they could call the selling dealership and "get authorization" to perform the corrective action.

This is when this "service manager" started to have a melt down. He said would not perform any warranty work on my Camaro because I did not buy it from them. "That's what keeps the lights on when people buy from us". I stated I wanted to bring my service work to them for a long term relationship so the money made from service could help support this dealership, but he did not want to hear it.

In a not so pleasant tone, he told me to take my Camaro and never come back to that dealership. And again all this over my question about the steering issue.

I bet you can guess how I feel about this "service manager" about now....

I called the owner of the dealership and left him a message. He called me back about an hour later. Let's put it this way, his attitude wasn't much better than the "service manager".

He was trying to justify why they were marking up the IOM Camaro on their lot with a factory MSRP of 41070 to 49692 (by adding overcharged options and a massive $5000 markup on top of the options) but just in the past few days they dropped it to 46500 and how wonderful that was. He did not understand why I purchased from another dealership and paid "more than they would have charged me if I ordered through them". Their "price" is subjective even though they claim MSRP for orders (when they have no allocation - they're ordering through the owner's brother's dealership to get any Camaros - as he told me just a few weeks ago in a face to face conversation). Their sales staff will argue with you that the dealership add ones are part of the "factory msrp".

I've had it with them. They burned me once while trying to get service work on one of my former Chevy SSRs and now they refuse to perform warranty work on my 2010 Camaro.

If I were you, I would not do business with them! (PM me if you want the dealership name)

I ended up taking my Camaro back to the selling dealership that same day and I had the Camaro warranty work performed there. I just wish they were closer to my home.
__________________
12 Charger SRT8 | 04 Chevy SSR | 04 Ford Thunderbird PCR #428 | 06 Toyota Highlander Hybrid

Last edited by shiftz33; 08-12-2009 at 04:02 PM.
shiftz33 is offline   Reply With Quote
Old 08-12-2009, 03:58 PM   #2
tribone
Cruisin' the Caribbean ..
 
tribone's Avatar
 
Drives: Powered by LSX
Join Date: Jun 2008
Location: Camaroland
Posts: 6,175
Send a message via AIM to tribone Send a message via Yahoo to tribone
Wow!! Sorry to hear that. Some people deserve
__________________

-Guillermo
My Pictures
tribone is offline   Reply With Quote
Old 08-17-2009, 02:25 AM   #3
justdenny
 
Drives: 2011 RJT 2SS/RS
Join Date: Nov 2008
Location: Redding, CA
Posts: 142
I wish GM would close all the dealerships..LOL
__________________
09/29/2010 - (1100) 10/19/2010 - (2000)
10/19/2010 - (3000)
10/27/2010 - (3300)
10/28/2010 - (3400) TPW 11/15/2010
11/12/2010 - (3800)
11/12/2010 - (4000)
11/12/2010 - (4B00)
11/13/2010 - (4200) Shipped !!!
11/12/2010 - (4B00)
11/13/2010 - (4200)
11/21/2010 - (4B00)
11/21/2010 - (4800) Rail Ramp Unload
11/23/2010 - (5000) Delivered To Dealer
11/23/2010 - (4200)
justdenny is offline   Reply With Quote
Old 08-17-2009, 08:55 AM   #4
67camaro99
Account Suspended
 
Drives: 67, 69, 99 +2010
Join Date: Oct 2008
Location: SoCal
Posts: 602
Not naming the dealership is a disservice to members here. Its a rant that doesn't affect the culprit.

IMO
67camaro99 is offline   Reply With Quote
Old 08-17-2009, 08:56 AM   #5
SSOOCH
Camaro SL,UTs
 
SSOOCH's Avatar
 
Drives: 2010 Camaro SS/RS #16429
Join Date: Sep 2006
Location: South Jordan, UT
Posts: 7,422
I don't get it. Any dealership that performs warranty works gets paid by Chevrolet. Why would they refuse work?
__________________
SSOOCH is offline   Reply With Quote
Old 08-17-2009, 09:08 AM   #6
Dr Jkel
and MR. HYDE
 
Dr Jkel's Avatar
 
Drives: 2010 2SS RJT/BLK 6Spd Man
Join Date: May 2009
Location: Oxford, Alabama
Posts: 4,462
Well just remember that there are good dealerships and bad ones, if no one buys from the bad ones then they will be gone too.
__________________
MUSTANG...Like Bringing a Hot Dog to a Steak Dinner....There is no comparison.
Dr Jkel is offline   Reply With Quote
Old 08-17-2009, 09:39 AM   #7
TripleB
SoCal Mayhem
 
TripleB's Avatar
 
Drives: 2010 2SS/RS ABM Camaro A6
Join Date: May 2009
Location: Hawthorne, California
Posts: 5,652
I agree, post the name of the dealership so none of us go there.

And that's bs how they treated you. Not cool at all.
__________________
TripleB is offline   Reply With Quote
Old 08-17-2009, 10:21 AM   #8
shiftz33
 
shiftz33's Avatar
 
Drives: Camaro SS, SSR, T-Bird, Highlander
Join Date: May 2009
Location: Sacramento
Posts: 330
All that have sent me a PM have received the info about the dealership.

I'm trying to protect myself from "legal" actions.

It's a dealership on the east side of Sacramento in El Dorado County.
__________________
12 Charger SRT8 | 04 Chevy SSR | 04 Ford Thunderbird PCR #428 | 06 Toyota Highlander Hybrid
shiftz33 is offline   Reply With Quote
Old 08-17-2009, 10:29 AM   #9
gabraddock

 
gabraddock's Avatar
 
Drives: 2010 Chevy Camaro Rally Yellow
Join Date: Jul 2009
Location: Fremont, Bay Area, Ca
Posts: 1,407
Shiftz33........ A couple of your locals from Sacto made it down to the Bay Area rally Sunday. It was awesome. You'll have to make the next one.
gabraddock is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Chevy Vs Ford Debate hollywoodGU General Automotive + Other Cars Discussion 70 05-21-2009 10:22 AM
In Honor of 'Uncle Tom" TAG UR IT 5th Gen Camaro SS LS LT General Discussions 48 05-06-2009 04:49 PM
new members opinion on chevy shelbyGT500 5th Gen Camaro SS LS LT General Discussions 18 06-24-2008 12:46 AM
Chevy Rev It Up Tour Dates-Featuring the 5th Gen Concept TAG UR IT 5th Gen Camaro SS LS LT General Discussions 3 06-29-2007 03:30 AM


All times are GMT -5. The time now is 01:24 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.