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Old 08-12-2009, 04:10 PM   #1
SpeedySoldier
 
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Dealer Dropped RS Package

anyone else's dealer drop their RS package from their order after you already paid for it? and if so did they make it right?
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Old 08-12-2009, 04:11 PM   #2
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there is another thread about that happening man. Did that happen to your car?
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Old 08-12-2009, 04:15 PM   #3
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anyone else's dealer drop their RS package from their order after you already paid for it? and if so did they make it right?
Did you make any changes to your order while you was waiting? There was a bug in the ordering system that if any changes was made the computer accidentally dropped the RS package.

How far in the process are you? Has your car already been delivered? Until your car reaches code 3000, your dealer can still add the package. After that point, you have two choices, either accept the car as is or order a new one. It is IMPOSSIBLE to add the RS package to a car that already has been delivered.
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Old 08-12-2009, 04:17 PM   #4
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Yes, they didnt have the window sticker when I paid for the car (supposedly) but I paid in jun when I was on R&R because I didnt want my wife to have to deal with the hassel of doing it without me, then the window sticker never appeared on the window sticker site, so I had no way of knowing if the order was jacked up or not, even though I requested they verify it multipul times. I have documentation though of all the options I ordered as well as several emails with requests to change and verify the order. Now the car arrived at the dealer on the 10th and is supposed to be delivered to my wife tomarrow, I emailed the dealer and told him not to ship it and told my wife if he did not to accept it. Just worried about whats going to go down now, I already dropped 21k on this car and have paid off a considerable chunk of the remainder...
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Old 08-12-2009, 04:19 PM   #5
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Yes I know it is impossible to add the RS package and I wouldnt be willing to accept a modified car anyway, the catch with ordering a new one is I will be losing my r6p and in my mind that is taking a hit on the collectors value of the car and will be expecting some form of compensation, this car is coming from the biggest name in chevy they better make this right..
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Old 08-12-2009, 04:26 PM   #6
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they should have no issues what so ever in my mind in correcting this, considering the fact that this car is hott and the current markup on the cars this "screwup" will work to their advantage in every possible way, but im expecting some sort of compensation for the loss of my early order code..
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Old 08-12-2009, 05:04 PM   #7
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Man, thats unfortunate, I lean the blame to the dealer. GM built what was on the order sheet and they did their job. I'd be all over my salesman, don't worry about that R6P, get what you want.
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Old 08-12-2009, 05:38 PM   #8
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I did a change in the order but the Order workbench does show the RS package on it.
So I should still be OK right?
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Old 08-12-2009, 05:56 PM   #9
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just make 100% certain it still has the RS package on it and you will be fine, they may have fixed the bug, I dont know
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Old 08-12-2009, 06:15 PM   #10
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just make 100% certain it still has the RS package on it and you will be fine, they may have fixed the bug, I dont know
Thanks I just sent the salesman this link and asked to double check
I am still at 1100 so we should be good if there was a glitch.
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Old 08-12-2009, 06:46 PM   #11
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It happen to me months ago. I was told it was a computer problem. pretty bad problem to still be going on after all this time. They couldn't fix it on mine. I ended up not taking the car after months of other ups and downs.
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Old 08-12-2009, 06:57 PM   #12
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Well im most certainly not taking the car, my issue is are they going to try to force it on me since I have downpayment and financing on it, if they do we will be going to court because I have documentation that this car was not delivered as it was ordered, if they are willing to simply transfer it all over to another order for the correct optioned car im willing to accept that if they can get it here withing 93 days, but I will not be paying a dime more and will be severly perturbed about the loss of my r6p code
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Old 08-12-2009, 07:00 PM   #13
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Well im most certainly not taking the car, my issue is are they going to try to force it on me since I have downpayment and financing on it, if they do we will be going to court because I have documentation that this car was not delivered as it was ordered, if they are willing to simply transfer it all over to another order for the correct optioned car im willing to accept that if they can get it here withing 93 days, but I will not be paying a dime more and will be severly perturbed about the loss of my r6p code
If it isn't what you ordered they have to give your money back. In my case they gave me my money back.
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Old 08-12-2009, 08:36 PM   #14
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My dealings with Hendrick in Cary in the past is those people are pretty much scumbags and couldn't give a crap. Good luck with it, I hope they do what is right.
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Old 08-12-2009, 08:52 PM   #15
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Get what you ordered or nothing at all
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Old 08-12-2009, 09:01 PM   #16
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Don't be so hung up on R6P- for that to really matter money wise, you need to keep the car under 10k miles for it's lifespan, or keep it for 40 years. Let a rich man play that game. It does add a special aspect to the car, but in my opinion for the majority of people it won't really add to the value in the end. By that, I mean dollars, not "value"...if you get my meaning.
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Old 08-12-2009, 09:10 PM   #17
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Quote:
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Well im most certainly not taking the car, my issue is are they going to try to force it on me since I have downpayment and financing on it, if they do we will be going to court because I have documentation that this car was not delivered as it was ordered, if they are willing to simply transfer it all over to another order for the correct optioned car im willing to accept that if they can get it here withing 93 days, but I will not be paying a dime more and will be severly perturbed about the loss of my r6p code
Did you sign any paperwork other then the financing documents? And if so what else did you sign? If you signed anything regarding the title or anything that has the car's vin number, if you try to go to court you will lose as the dealer will have written documentation that you have agreed to purchase that car. As long as you have NOT signed anything like this, there will be ways out.
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Old 08-12-2009, 10:04 PM   #18
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I did a change in the order but the Order workbench does show the RS package on it.
So I should still be OK right?
Yeah most likely you are good. I also changed my order before getting accepted by GM. I had my dealer print out a workbench showing the RS pakdg. I checked the spastic and thank god it is there.
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Old 08-13-2009, 01:08 AM   #19
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Did you sign any paperwork other then the financing documents? And if so what else did you sign? If you signed anything regarding the title or anything that has the car's vin number, if you try to go to court you will lose as the dealer will have written documentation that you have agreed to purchase that car. As long as you have NOT signed anything like this, there will be ways out.
Yes I did, which is my primary concern.
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Old 08-13-2009, 09:19 AM   #20
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What the heck is wrong with your dealer, you'd think they would jump through hoops to get a lot car and locate you another and have it drop shipped. Get what you ordered, I be tempted to ask the salesman to go outside in the parking lot to get this settled.
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Old 08-13-2009, 10:33 AM   #21
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Have them reorder and have the district manager put the replacement on the FAST TRACK build, to go to the top of the line.
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Old 08-13-2009, 01:42 PM   #22
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Yes I did, which is my primary concern.
Well unless your dealer allows you to reorder a new car on the fast track build (I don't see it happening after I found out who you ordered from as they are a bunch of jerks and I would never send my worse enemy to them to buy a car), the only thing else I can think of you doing is pay off the car completely so there is no lien on the title, sell it asap before the demand drops and then buy another one at another dealer.
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Old 08-13-2009, 05:43 PM   #23
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they agreed to re-order, wanted to "refund" my money so they could re-charge me, and said december, I told them to go molest themselves and give me my money back, do not I say again do NOT order from hendrick auto mall in cary NC, I was lied to repeatedly about my order status and over all experience was a nightmare..
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Old 08-13-2009, 05:45 PM   #24
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Really seems like a whole lot of Dealer horror stories.
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Old 08-13-2009, 05:55 PM   #25
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Want to Fly into Wisconsin, I have a pretty good track record going!
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