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Camaro Price | Ordering | Tracking | Dealers Discussions Discuss pricing and ordering experiences.

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Old 08-14-2009, 05:44 PM   #1
tycor
 
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Cancelled order...How to get deposit back??

I just had to cancel my order...I was still at 1100 as of today. what are the rules on how to get my deposit back.
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Old 08-14-2009, 05:45 PM   #2
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It's all up to your dealer. Did he say your deposit was refundable? Did you get it in writing. Call your dealer, only he can tell you.
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Old 08-14-2009, 05:46 PM   #3
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Depends on what kind of paperwork was signed. Usually a deposit is non-refundable unless there was some kind of escape clause in the paperwork. If nothing in the paperwork lets you get it back, you'll probably have to beg and plead with the dealer.
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Old 08-14-2009, 05:47 PM   #4
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How did you put it? Credit card? Check? Local? If you're local, go back and have them credit your card or cut you a check. Else, let them send you a copy of the credit form. I had to call my credit card company today since it's been 2 weeks with no credit refund. They stopped the charges, took them off my card, and are calling the dealer :-)

The 2nd order I canceled, was local, so I went in this morning and had them credit my card while I stood there ;-) Even better.

On my 3rd order now! :-)) This one already has a TPW of last week! Yeah!!

Good luck!
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Old 08-14-2009, 05:51 PM   #5
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I spoke to the dealer who said he had to check with GM. I've read in these threads that we are under no obligation to buy the car, I wanted was looking to see if anyone has had any experience with this.
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Old 08-14-2009, 05:53 PM   #6
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It is from a local dealer. I guess I could get nasty and call the credit card company to get them to remove the charges...I will give them until monday. thanks for the info.
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Old 08-14-2009, 05:58 PM   #7
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It is from a local dealer. I guess I could get nasty and call the credit card company to get them to remove the charges...I will give them until monday. thanks for the info.
Why would you get "nasty"? What gives you the right to stick it to somebody who you made an agreement with. You went in with good faith to buy this car, they in return in good faith ordered you your car. And now you want to back out. You're backing out of the deal. You shouldn't get it back in my opinion. People like you are the reason why dealers have to have deposits to order cars.
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Old 08-14-2009, 06:03 PM   #8
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Originally Posted by SSOOCH View Post
Why would you get "nasty"? What gives you the right to stick it to somebody who you made an agreement with. You went in with good faith to buy this car, they in return in good faith ordered you your car. And now you want to back out. You're backing out of the deal. You shouldn't get it back in my opinion. People like you are the reason why dealers have to have deposits to order cars.
I agree, but you don't know the circumstances why he backed outta the deal. Something may have came up that he wouldn't be able to afford the car, or possibly got laid off at work. But I agree, if there wasn't any underlying reasons as to why he backed out of the deal, he shouldn't get it back.
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Old 08-14-2009, 06:06 PM   #9
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I agree, but you don't know the circumstances why he backed outta the deal. Something may have came up that he wouldn't be able to afford the car, or possibly got laid off at work. But I agree, if there wasn't any underlying reasons as to why he backed out of the deal, he shouldn't get it back.

He was impatient and didn't want to wait any more.... Looks like he only ordered 3 weeks ago ......
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Old 08-14-2009, 06:10 PM   #10
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The car hasn't been ordered yet.....still at 1100!! So he should get stuck for the deposit?? WOW.....I need to find that job where you get paid for doing absolutely nothing!! You should get your deposit back either way anyhow, you think they won't be able to sell the car??? The demand still is more than the supply,so the people like you comment is way out of line!
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Old 08-14-2009, 06:11 PM   #11
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Dealers should work with you in these times regardless, if the car wasn't ordered the deposit should be given back. How much time did the dealer spend on the order, 10 minutes to punch in the order. Some dealers don't even ask for a deposit, it's not like it's law or even every dealers procedure to ask for one.
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Old 08-14-2009, 06:12 PM   #12
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Dealers should work with you in these times regardless, if the car wasn't ordered the deposit should be given back. How much time did the dealer spend on the order, 10 minutes to punch in the order. Some dealers don't even ask for a deposit, it's not like it's law or even every dealers procedure to ask for one.
Yea I ordered mine over the phone lol.
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Old 08-14-2009, 06:13 PM   #13
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Check Virginia consumer laws as well. Some states do not allow non-refundable deposits, regardless of what the dealer says. I'm a little surprised the dealer wanted a non-refundable deposit at this point- my deposit is fully refundable.
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Old 08-14-2009, 06:23 PM   #14
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Don't get nasty yet!

Quote:
Originally Posted by tycor View Post
It is from a local dealer. I guess I could get nasty and call the credit card company to get them to remove the charges...I will give them until Monday. thanks for the info.
If you have nothing in writing, neither initiated by you, nor by them, and simply a receipt that you have paid them $xxx then there is no formal agreement. The deposit can be reasonably inferred as a down payment to hold a car that was ordered. The question is, can they keep your down payment if you back out...

Depends. You can ask them for the deposit back and give them a week to comply. If they end up refusing, then you can demand it back since there was no agreement in writing on the terms of the deposit. You must understand that they may try to hold you to the deposit and you may threaten small claims court.

The big question is: why do you want it back? Were things implied or promised that did not occur (ie. we'll have a car in 6 weeks for you) or did you simply change your mind. If it is the former, then you would likely have no problem winning that in any court and the dealer knows it. If you simply changed your mind, you could still get the $$ back, but you'd have to base it on the grounds that there were no implied stipulations to the deposit agreement.

By the way, I probably do place at least some of the burden on you. As you should ALWAYS get any financial transaction in writing or email...lesson learned I guess.

Don't get nasty...quite yet... give them a chance to give it back nicely...

By the way, most dealers/dealerships have poor reputations and are not likely to be favored in a court. The 50% bad apples spoiled it for the more honest50%...
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Last edited by drtwo; 08-14-2009 at 06:27 PM. Reason: spelling
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Old 08-14-2009, 06:25 PM   #15
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There are no "rules" set in stone. If the dealer can cancel, then most will refund. I ordered mine in November and just got it last week. WTF?? anyway, I lost interest in the meantime but I manned up and paid for it anyway. It's sitting out front for sale. Love the car but I can't get comfortable driving it.
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Old 08-14-2009, 06:34 PM   #16
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Originally Posted by tycor View Post
I spoke to the dealer who said he had to check with GM. I've read in these threads that we are under no obligation to buy the car, I wanted was looking to see if anyone has had any experience with this.

He doesn't have to check with GM. At 1100 it is only a "Preliminary Order" which has not been "accepted" by GM and can be chaged or cancelled. Further, I believe that if the dealer keeps the deposit and recives the car and sells it without a loss he is reequired to return the deposit. (depending on the local or state laws)
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Old 08-14-2009, 07:56 PM   #17
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When I ordered, I understood my deposit to be non-refundable. Maybe it's not as big of a deal now, but I took the last of my dealer's initial allocations. I could understand the non-refundable nature of my deposit because if I backed out they may have lost a sale to another customer that would have ordered when the dealer had an available allocation but would walk otherwise.
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Old 08-14-2009, 08:08 PM   #18
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Money back ?

Check on your state laws, some states has laws about this on the books.
You can call your state US attorneys or A ttorneys General office.
It's your money and people has the right to pull out due to a number of reason, that is your private affair, who hasn't cancelled a item at one time or another. Good luck
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[SIZE="1"]1100, Preliminary order accepted--3/5/09
2000, Order accepted by GM
3000, Order accepted by production control--8/14/09--TPW(9/14/09
3100, Order available to sequence
3300, Order scheduled for production
3400, Order broadcast-- 09/14/09
3800, Order produced. VIN# 9/22/09
4000, Available to ship
4104, Bailment Invoice
4200, Shipped
4300, Intermediate Delivery
4B00, Bayed
5000, Delivered to the dealer. 9/27/09
6000, Delivered to the customer. 9/29/09
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Old 08-14-2009, 08:17 PM   #19
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This is the situation im looking at too. I'm at 1100 and my dealer says that it will be Christmas before mine comes in. I was told I could make changes to my order before GM accepted it , well canceling is a change.

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Old 08-14-2009, 09:18 PM   #20
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come to c-o motors chas. west va they got a show room full 12 or 13 new camaros all colors
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Old 08-14-2009, 09:19 PM   #21
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I posted a couple of threads on this earlier. I understood the allocation process before I ordered. I called easily a dozen dealers. I sat in it and drove it before ordering. Most dealers were straight and told me their initial allocation was gone and they weren't sure if they would get more. I eventually ordered from a dealer who told me he had allocation remaining and I would receive the car in 8-12 weeks. I placed my order and gave a credit card deposit.
Once the order was placed everything changed. All of a sudden no one answers phone calls, no one knows anything about the process. I sat for months at 1100. Sound familiar?

I found another dealer, this time out of state. I ordered on a Tuesday and had a TPW by Friday. First dealer tried to take my deposit. I called the credit card company and they refunded my card. Screw the dishonest dealers. Let them waste their time on the phone with my card company. Those bastards cost me 3 months of delay and the worst buying experience I've ever had. Buying a house is easier than this process. I will never do this again GM.
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Old 08-14-2009, 09:26 PM   #22
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Wow USMcjlp, your situation sounds just like mine. My dealer gladly took my $1K, but was unresponsive and lied on a few counts - right up to yesterday when I canceled my order. I was up front with him and told him his lack of communication and the dealer lying got me very upset. I was Happy to cancel the order, get my deposit and place it on a car that has a TPW already even though it will be a 450+ mile drive home. this is the same dealer that has a $5K "market adjustment" on all the ones coming in from now until?? He has 3 SS's sitting on the lot and I hope they stay there. I do agree with you about dishonest dealers! My 1st order was canceled - dealer said refundable deposit. It's been 2 weeks and AMEX said it takes 24-48 hours to get a credit refund. I had them cancel the charge and call the dealer to dispute it. it's off my back now... Good luck!
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