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Mechanical Maintenance: Break-in / Oil & Fluids / Servicing Discussions on mechanical maintenance and servicing of your Camaro

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Old 08-24-2009, 07:11 PM   #1
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2LT first oil change today--not happy

OK, I have 1030 miles in 24 days. So I take her to the local Chevy dealer for her first oil change, and to have them fix the hanging overhead console light assembly. Couple hours later it's ready and I pick it up. They fixed the light. But when I get home, I'm looking at the receipt and the first thing I notice is they charged me for 5 quarts of oil. I know it takes 6. Then I go on the Internet and look up the oil they show they put in it, 12345616 Goodwrench oil. Looks to me like it is 10W30. So that's wrong--should be 5W30. If the Chevy dealer can't get it right, who do I trust? Did they even change the oil?? How would I know? I checked it and it is full, and it is very clean, almost no color at all.

Next, I can't find this filter they say they used-- CFI 840890 C Q Filter for $4.24. Is that a CarQuest filter? The receipt said they did a 21 point inspection, but they didn't fill up my windshield washer fluid. It's nearly empty! So either they are stupid enough to think I wouldn't know the difference, or they are so stupid they don't know how to do it right.

Many years ago, when I was in my late 20s, I changed my own oil because I couldn't afford to pay to have it done. Now I'm 61, and I'm going back to changing it myself--because I can't trust anyone with my car. What the heck, the neighbors already think I'm a crazy old lady with my new Camaro, washing it, dusting it, or wiping the bugs off on a daily basis, they might as well see me changing the oil!!

Would you take it back and ask them to redo it? Let it go and change it myself in another 500 miles?

I'm disgusted.
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Old 08-24-2009, 07:20 PM   #2
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i would make them redo it for free and then get some sort of voucher for an additional oil change, ud think their mechanics know what goes in what
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Old 08-24-2009, 07:20 PM   #3
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I'm usually not one to complain, but I'd take it back and raise heck with the manager. Show him the wrong grade especially, and tell him everything you've said here. Good luck!
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Old 08-24-2009, 07:21 PM   #4
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That sucks and is exactly why change my own oil/filter.
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Old 08-24-2009, 07:24 PM   #5
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Those are just more reasons why I do everything that I possibly can myself. It sucks that you need to spend thousands of dollars for laptops and programs to work on new cars. It's getting harder and harder except for the good old oil changes and brake jobs. I'd sure go back and complain.
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Old 08-24-2009, 07:35 PM   #6
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I can't seem to let myself trust some guy working minimum wage at the local service center. Too many mishaps or near mishaps over the years.

At 61 I might feel differently. I'd ask my neighbor for help before taking a car in to a service center. Now I personally see to routine maintenance on all three of my vehicles. Sleep better at night that way!
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Old 08-24-2009, 07:44 PM   #7
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I agree about the whole change the oil yourself...At least you know what your getting....

Hell I'd look at what extra's I need for my car....Tell them this is BS....Oh yea amd oh by the way can I'd get someone else to do the job...AGAIN

A mistsake is one thing....THAT WASN'T JUST ONE...

So Sorry....Bad work ehics in my book....I'm ol' School

Good Luck!!!
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Old 08-24-2009, 07:45 PM   #8
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JUST HAD MINE DONE TODAY 75.00 BUCKS THEY TO DIDNT FILL RESERVES. GOING BACK TOMMORROW.
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Old 08-24-2009, 07:46 PM   #9
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i take it to a local place down the street where they let me completely supervise! Car never leaves my sight and they let me walk around under the hoist check things....
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Old 08-24-2009, 07:55 PM   #10
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Ditto!

Quote:
Originally Posted by scrming View Post
i take it to a local place down the street where they let me completely supervise! Car never leaves my sight and they let me walk around under the hoist check things....
I called and made sure my place could get the right filter and I told them the number of quarts. They verified on their computer. They also let me get out in the shop under the car to check it out.

You'd think you wouldn't have to check these out with the dealer.
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Old 08-24-2009, 08:50 PM   #11
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Get the right oil in that LLT.!!!!!!!!!
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Old 08-24-2009, 08:53 PM   #12
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Take it back and get some answers! They probably think you're just an older woman and you wouldn't know the difference. I would give them a piece of my mind if I were you.
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Old 08-24-2009, 08:58 PM   #13
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Old 08-24-2009, 08:58 PM   #14
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That totally sucks if they tried to get one over on you. My wife hates going to car dealers just because of stuff like that. She says they think they can take advantage of a woman. I would definitely go back and ask. Let's hope it's a case of a stock receipt (with wrong information) and a missed washer fill.
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Old 08-24-2009, 09:03 PM   #15
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Quote:
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Take it back and get some answers! They probably think you're just an older woman and you wouldn't know the difference. I would give them a piece of my mind if I were you.
I agree, you should complain to the Service MGR. At least you checked to find out what was done to your car.

Make them change the oil and add the extra quart that should have been added in the first place.

Good Luck. Let us know what happens.
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Old 08-24-2009, 10:19 PM   #16
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I dont let anyone doing something on my car without me present...
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Old 08-24-2009, 11:24 PM   #17
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That sucks and is exactly why change my own oil/filter.
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Old 08-24-2009, 11:34 PM   #18
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if i were you...id beat them with my purse
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Old 08-25-2009, 12:25 AM   #19
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Talk to the manager, see if you can at least get your money back. I would check with your local car clubs to see if they know someone that you can trust.
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Old 08-25-2009, 01:01 AM   #20
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I would be upset also .........some lady at work had her air conditioner charged up and she went to pay and asked if he was a Super Mechanic because he could put in more than it required if it was completely empty.
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Old 08-25-2009, 10:22 AM   #21
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Quote:
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i take it to a local place down the street where they let me completely supervise! Car never leaves my sight and they let me walk around under the hoist check things....
I love shops like that
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Old 08-26-2009, 11:36 AM   #22
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I went to Burien Chev Dealer for my first oil change. They used 5w30 Syn in my V6, gave me the oil change for free AND filled it with gas for free. When I picked it up It had a full tank and a fresh oil change at no cost. And my window wash got filled. I would rec that dealer to anyone around that area.
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Old 08-26-2009, 12:46 PM   #23
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What happened? I'm interested in what your dealer/service manager said...
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Old 08-26-2009, 02:37 PM   #24
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No way am I defending the dealership but unless you are in a real cold climate 10w30 even though it calls for 5w30 is fine. The only difference is 5w30 flows better in cold temps than 10w30. 10w30 is a better all around oil in warmer areas for most all cars. Manufactures call for 5w30 mostly so there cars can be used all over the world and they only have to recommend 1 oil. There are some engines with extremely small oil passages in areas such as lifters where they need a thinner oil all the time. They usually recommend a 5w20.
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Old 08-26-2009, 03:05 PM   #25
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Quote:
Originally Posted by mamaro View Post
Many years ago, when I was in my late 20s, I changed my own oil because I couldn't afford to pay to have it done. Now I'm 61, and I'm going back to changing it myself--because I can't trust anyone with my car. What the heck, the neighbors already think I'm a crazy old lady with my new Camaro, washing it, dusting it, or wiping the bugs off on a daily basis, they might as well see me changing the oil!!

Would you take it back and ask them to redo it? Let it go and change it myself in another 500 miles?

I'm disgusted.
Ask to speak w/ the service manager. Don't let them take advantage of you. Thats BS and they should know what oil your Cam needs. Here's to doing the oil changes yourself. If you were my neighbor I'd join ya and offer you a beer!

PS my grama bought a brand new 1990 Camaro when she was 67. My grammy rocked
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