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Old 08-28-2009, 09:51 PM   #1
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Thumbs down Horrible (Dealer) Service List - Arnold Chevrolet in West Babylon NY

While there have been several complaints about dealers during the ordering process, I'm starting a "dealers to avoid - service" thread because of their horrible service department.
Once again, some dealers think its the 1980s again and the customer doesn't know jack sh*t about their cars and can be abusive to the customer.
My story: The service department at ARNOLD CHEVROLET in West Babylon, NY told me that the the automatic on my 2010 V6 Camaro was the same as the one on the V8. (The problem was a lag/sag problem from a start of about 10 MPH.) They printed out a service bulletin for the V8 that showed the same problem.
I then spoke to the service manager "Mark" and told him, eh, not so fast - they aren't the same trannys and I'm not thrilled with the brush off that the problem is "normal". He gets loud, tells me they are. I tell him look I know a whole lot about this car. He gets louder keeps cutting me off in the middle of my trying to talk to him. He then screams "I said it was the same problem, not the same transmission". Eh, no Mark you didn't and if so, why did they give me a V8 service bulletin? He finally says "why don't you go somewhere else to have your car serviced". Called to speak to the dealership owner, they never called back...
I called GM to register a complaint and waiting to hear back from them. Will keep you posted.

Wed 9/02 GM Customer service has started a file on the matter and is looking into it. Unfortunately I was unable to return their phone call to me today.
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Last edited by KJS; 09-02-2009 at 11:43 PM. Reason: Update to original post
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Old 08-28-2009, 10:43 PM   #2
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wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business...
not in a all out rage and crazy way... but where it really hurts... thier pockets.
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Old 08-28-2009, 10:55 PM   #3
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Disgusting.
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Old 08-31-2009, 09:34 AM   #4
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They want to sue you over that? Geez...
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Old 08-31-2009, 09:40 AM   #5
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I would like to hear what GM says about this, please post response when it comes.
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Old 08-31-2009, 09:44 AM   #6
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I would like to hear what GM says about this, please post response when it comes.
I agree with you would like to know my self I am glade I have not run into any dealers like this. I hope GM come's down on them hard.
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Old 08-31-2009, 09:47 AM   #7
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Just curious if the OP bought the Camaro from Arnold Chevrolet.
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Old 08-31-2009, 09:53 AM   #8
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They want to sue you over that? Geez...
+1

Quote:
Originally Posted by RPO_Z28 View Post
Just curious if the OP bought the Camaro from Arnold Chevrolet.
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Old 08-31-2009, 10:20 AM   #9
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What a sucky dealer
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Old 08-31-2009, 10:37 AM   #10
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These guys are continuing to show how pathetic they are if they really try to sue you. I wouldn't worry if they tried because it just proves that dealers can be idiots. I've never seen anyone ever try to sue over bad customer reviews. The reviews are there in order to help people better themselves, not to try to defend themselves.
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Old 08-31-2009, 10:45 AM   #11
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Hahaha these guys are idiots they cant sue over that you just gave your experience its not even bashing the dealership. The service guy sounds like he was just a little cranky that day. Now threatening a customer cause theyre jackasses wow what a great bunch of guys. The OP has nothing to worry about theyre just acting like they got a hand to play. Wanna get it to stop contact your local media and go down there and see if this is how they treat all customers who question them. Hell what do they threaten to the poor bastard to fill out a bad comment card or a mystery shopper lol.
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Old 08-31-2009, 11:06 AM   #12
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Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?
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Old 08-31-2009, 11:17 AM   #13
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Originally Posted by rolnslo View Post
Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?


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Old 08-31-2009, 11:48 AM   #14
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I would suggest calling your salesperson at the dealership and ask for a little intervention. If you bought the car from him, he should be more than happy to get with the owner, service mgr., etc. to try to help you out. He made his commision so he should do something for you.

Did you buy it at Arnold? (I'm assuming you did the way you are talking)
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Old 08-31-2009, 12:06 PM   #15
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wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business...
not in a all out rage and crazy way... but where it really hurts... thier pockets.
I think we need to hear all three sides to the story. The OP's side, the dealer's side and the truth.

It sounds like it got into a macho, tough guy pissing match. If the OP bought the car from them, he already contributed to their pockets. If he bought elsewhere, he should call his original dealer and ask them about his transmission and service it there. Arnold Chevrolet can refuse service to anyone. Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.

You will certainly get more with honey than vinegar.

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Old 08-31-2009, 12:35 PM   #16
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Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.
He wasn't screaming, the service manager was the one doing the screaming and yelling.
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Old 08-31-2009, 12:52 PM   #17
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Originally Posted by RPO_Z28 View Post
I think we need to hear all three sides to the story. The OP's side, the dealer's side and the truth.

It sounds like it got into a macho, tough guy pissing match. If the OP bought the car from them, he already contributed to their pockets. If he bought elsewhere, he should call his original dealer and ask them about his transmission and service it there. Arnold Chevrolet can refuse service to anyone. Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.

You will certainly get more with honey than vinegar.

I urge everyone in that area to avoid Arnold Chevrolet in West Babylon NY's service Dept. based on thug like action towards a paying customer. They have hired a lawyer and are threatening threatening their client for posting in a forum exactly how his service dept. visit went. It is a free country and "freedom of Speech" is there for a reason. If the OP leaves this dealer alone, then the dealer has won and the bad behavior is rewarded..

RPO_Z28, Your attitude is of defending the dealer for some reason, or implying the OP is not telling the truth. You have to then question every members anti- dealer rants with the same skepticism since none would have tape recordings or video's of such arguments or dealer bad behavior.. However his story does not seem outlandish or distorted. In court, the dealership worker in question who told the camaro5 member that the V6 problem and transmission is the same as the V8's to shrug the persons claim off and then told the customer off is at fault, not the customer. In a small claims court, the dealers slander claims would go nowhere and they would have to pay lawyer fee's at the minimum for attempting to sue. It is only threats, I doubt they will waste money and take this to court anyways. I personally was treated much worse by a dealer here in Miami and was outright lied to by everyone up the food chain for months in a bait and switch for the Camaro I was going to order. Kendall Chevrolet in Miami for 6 months told me I would get my car for $500 below MSRP. They called me up finally and said "come on over" so I could pay the deposit and place the order. I have my checkbook in hand and the manager proceeds to tell me they will sell me the car at $5000 over MSRP, not $500 below.. I posted this on this website the same day in the Price Gouging thread and I even told them that day I would do it and gave them the link to my thread.. I have not gone back to Kendall Chevrolet and every time I drive past it with my Camaro, I wish I had some eggs to throw at them for such horrible horrible people working there.. On the other hand, Classic Chevrolet in Texas is the exact opposite and are a great dealer so I will not lump all dealers in that category.. However most of them in Miami have high markups if not all of them, and I hope no one gets lied to by their salesman for months as I was lied to.
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