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Old 08-28-2009, 08:51 PM   #1
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Thumbs down Horrible (Dealer) Service List - Arnold Chevrolet in West Babylon NY

While there have been several complaints about dealers during the ordering process, I'm starting a "dealers to avoid - service" thread because of their horrible service department.
Once again, some dealers think its the 1980s again and the customer doesn't know jack sh*t about their cars and can be abusive to the customer.
My story: The service department at ARNOLD CHEVROLET in West Babylon, NY told me that the the automatic on my 2010 V6 Camaro was the same as the one on the V8. (The problem was a lag/sag problem from a start of about 10 MPH.) They printed out a service bulletin for the V8 that showed the same problem.
I then spoke to the service manager "Mark" and told him, eh, not so fast - they aren't the same trannys and I'm not thrilled with the brush off that the problem is "normal". He gets loud, tells me they are. I tell him look I know a whole lot about this car. He gets louder keeps cutting me off in the middle of my trying to talk to him. He then screams "I said it was the same problem, not the same transmission". Eh, no Mark you didn't and if so, why did they give me a V8 service bulletin? He finally says "why don't you go somewhere else to have your car serviced". Called to speak to the dealership owner, they never called back...
I called GM to register a complaint and waiting to hear back from them. Will keep you posted.

Wed 9/02 GM Customer service has started a file on the matter and is looking into it. Unfortunately I was unable to return their phone call to me today.
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Last edited by KJS; 09-02-2009 at 10:43 PM. Reason: Update to original post
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Old 08-28-2009, 09:43 PM   #2
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wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business...
not in a all out rage and crazy way... but where it really hurts... thier pockets.
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Old 08-28-2009, 09:55 PM   #3
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Disgusting.
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Old 08-31-2009, 08:34 AM   #4
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They want to sue you over that? Geez...
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Old 08-31-2009, 08:40 AM   #5
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I would like to hear what GM says about this, please post response when it comes.
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Old 08-31-2009, 08:44 AM   #6
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Originally Posted by VR Code R6P View Post
I would like to hear what GM says about this, please post response when it comes.
I agree with you would like to know my self I am glade I have not run into any dealers like this. I hope GM come's down on them hard.
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Old 08-31-2009, 08:47 AM   #7
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Just curious if the OP bought the Camaro from Arnold Chevrolet.
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Old 08-31-2009, 08:53 AM   #8
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Originally Posted by Hylton View Post
They want to sue you over that? Geez...
+1

Quote:
Originally Posted by RPO_Z28 View Post
Just curious if the OP bought the Camaro from Arnold Chevrolet.
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Old 08-31-2009, 09:20 AM   #9
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What a sucky dealer
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Old 08-31-2009, 09:37 AM   #10
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These guys are continuing to show how pathetic they are if they really try to sue you. I wouldn't worry if they tried because it just proves that dealers can be idiots. I've never seen anyone ever try to sue over bad customer reviews. The reviews are there in order to help people better themselves, not to try to defend themselves.
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Old 08-31-2009, 09:45 AM   #11
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Hahaha these guys are idiots they cant sue over that you just gave your experience its not even bashing the dealership. The service guy sounds like he was just a little cranky that day. Now threatening a customer cause theyre jackasses wow what a great bunch of guys. The OP has nothing to worry about theyre just acting like they got a hand to play. Wanna get it to stop contact your local media and go down there and see if this is how they treat all customers who question them. Hell what do they threaten to the poor bastard to fill out a bad comment card or a mystery shopper lol.
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Old 08-31-2009, 10:06 AM   #12
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Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?
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Old 08-31-2009, 10:17 AM   #13
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Quote:
Originally Posted by rolnslo View Post
Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?


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Old 08-31-2009, 10:48 AM   #14
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I would suggest calling your salesperson at the dealership and ask for a little intervention. If you bought the car from him, he should be more than happy to get with the owner, service mgr., etc. to try to help you out. He made his commision so he should do something for you.

Did you buy it at Arnold? (I'm assuming you did the way you are talking)
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