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Old 08-28-2009, 09:51 PM   #1
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Thumbs down Horrible (Dealer) Service List - Arnold Chevrolet in West Babylon NY

While there have been several complaints about dealers during the ordering process, I'm starting a "dealers to avoid - service" thread because of their horrible service department.
Once again, some dealers think its the 1980s again and the customer doesn't know jack sh*t about their cars and can be abusive to the customer.
My story: The service department at ARNOLD CHEVROLET in West Babylon, NY told me that the the automatic on my 2010 V6 Camaro was the same as the one on the V8. (The problem was a lag/sag problem from a start of about 10 MPH.) They printed out a service bulletin for the V8 that showed the same problem.
I then spoke to the service manager "Mark" and told him, eh, not so fast - they aren't the same trannys and I'm not thrilled with the brush off that the problem is "normal". He gets loud, tells me they are. I tell him look I know a whole lot about this car. He gets louder keeps cutting me off in the middle of my trying to talk to him. He then screams "I said it was the same problem, not the same transmission". Eh, no Mark you didn't and if so, why did they give me a V8 service bulletin? He finally says "why don't you go somewhere else to have your car serviced". Called to speak to the dealership owner, they never called back...
I called GM to register a complaint and waiting to hear back from them. Will keep you posted.

Wed 9/02 GM Customer service has started a file on the matter and is looking into it. Unfortunately I was unable to return their phone call to me today.
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Old 08-28-2009, 10:43 PM   #2
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wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business...
not in a all out rage and crazy way... but where it really hurts... thier pockets.
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Old 08-28-2009, 10:55 PM   #3
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Disgusting.
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Old 08-31-2009, 09:34 AM   #4
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They want to sue you over that? Geez...
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Old 08-31-2009, 09:40 AM   #5
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I would like to hear what GM says about this, please post response when it comes.
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Old 08-31-2009, 09:44 AM   #6
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I would like to hear what GM says about this, please post response when it comes.
I agree with you would like to know my self I am glade I have not run into any dealers like this. I hope GM come's down on them hard.
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Old 08-31-2009, 09:47 AM   #7
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Just curious if the OP bought the Camaro from Arnold Chevrolet.
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Old 08-31-2009, 09:53 AM   #8
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They want to sue you over that? Geez...
+1

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Originally Posted by RPO_Z28 View Post
Just curious if the OP bought the Camaro from Arnold Chevrolet.
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Old 08-31-2009, 10:20 AM   #9
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What a sucky dealer
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Old 08-31-2009, 10:37 AM   #10
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These guys are continuing to show how pathetic they are if they really try to sue you. I wouldn't worry if they tried because it just proves that dealers can be idiots. I've never seen anyone ever try to sue over bad customer reviews. The reviews are there in order to help people better themselves, not to try to defend themselves.
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Old 08-31-2009, 10:45 AM   #11
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Hahaha these guys are idiots they cant sue over that you just gave your experience its not even bashing the dealership. The service guy sounds like he was just a little cranky that day. Now threatening a customer cause theyre jackasses wow what a great bunch of guys. The OP has nothing to worry about theyre just acting like they got a hand to play. Wanna get it to stop contact your local media and go down there and see if this is how they treat all customers who question them. Hell what do they threaten to the poor bastard to fill out a bad comment card or a mystery shopper lol.
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Old 08-31-2009, 11:06 AM   #12
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Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?
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Old 08-31-2009, 11:17 AM   #13
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Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?


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Old 08-31-2009, 11:48 AM   #14
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I would suggest calling your salesperson at the dealership and ask for a little intervention. If you bought the car from him, he should be more than happy to get with the owner, service mgr., etc. to try to help you out. He made his commision so he should do something for you.

Did you buy it at Arnold? (I'm assuming you did the way you are talking)
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Old 08-31-2009, 12:06 PM   #15
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wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business...
not in a all out rage and crazy way... but where it really hurts... thier pockets.
I think we need to hear all three sides to the story. The OP's side, the dealer's side and the truth.

It sounds like it got into a macho, tough guy pissing match. If the OP bought the car from them, he already contributed to their pockets. If he bought elsewhere, he should call his original dealer and ask them about his transmission and service it there. Arnold Chevrolet can refuse service to anyone. Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.

You will certainly get more with honey than vinegar.

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Old 08-31-2009, 12:35 PM   #16
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Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.
He wasn't screaming, the service manager was the one doing the screaming and yelling.
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Old 08-31-2009, 12:52 PM   #17
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Originally Posted by RPO_Z28 View Post
I think we need to hear all three sides to the story. The OP's side, the dealer's side and the truth.

It sounds like it got into a macho, tough guy pissing match. If the OP bought the car from them, he already contributed to their pockets. If he bought elsewhere, he should call his original dealer and ask them about his transmission and service it there. Arnold Chevrolet can refuse service to anyone. Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.

You will certainly get more with honey than vinegar.

I urge everyone in that area to avoid Arnold Chevrolet in West Babylon NY's service Dept. based on thug like action towards a paying customer. They have hired a lawyer and are threatening threatening their client for posting in a forum exactly how his service dept. visit went. It is a free country and "freedom of Speech" is there for a reason. If the OP leaves this dealer alone, then the dealer has won and the bad behavior is rewarded..

RPO_Z28, Your attitude is of defending the dealer for some reason, or implying the OP is not telling the truth. You have to then question every members anti- dealer rants with the same skepticism since none would have tape recordings or video's of such arguments or dealer bad behavior.. However his story does not seem outlandish or distorted. In court, the dealership worker in question who told the camaro5 member that the V6 problem and transmission is the same as the V8's to shrug the persons claim off and then told the customer off is at fault, not the customer. In a small claims court, the dealers slander claims would go nowhere and they would have to pay lawyer fee's at the minimum for attempting to sue. It is only threats, I doubt they will waste money and take this to court anyways. I personally was treated much worse by a dealer here in Miami and was outright lied to by everyone up the food chain for months in a bait and switch for the Camaro I was going to order. Kendall Chevrolet in Miami for 6 months told me I would get my car for $500 below MSRP. They called me up finally and said "come on over" so I could pay the deposit and place the order. I have my checkbook in hand and the manager proceeds to tell me they will sell me the car at $5000 over MSRP, not $500 below.. I posted this on this website the same day in the Price Gouging thread and I even told them that day I would do it and gave them the link to my thread.. I have not gone back to Kendall Chevrolet and every time I drive past it with my Camaro, I wish I had some eggs to throw at them for such horrible horrible people working there.. On the other hand, Classic Chevrolet in Texas is the exact opposite and are a great dealer so I will not lump all dealers in that category.. However most of them in Miami have high markups if not all of them, and I hope no one gets lied to by their salesman for months as I was lied to.
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Old 08-31-2009, 01:10 PM   #18
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Originally Posted by RPO_Z28 View Post
Just curious if the OP bought the Camaro from Arnold Chevrolet.
Especially since that doesn't matter whatsoever in terms of their obligation of servicing a customer who purchased a GM product?

Quote:
Originally Posted by RPO_Z28 View Post
I think we need to hear all three sides to the story. The OP's side, the dealer's side and the truth.

It sounds like it got into a macho, tough guy pissing match. If the OP bought the car from them, he already contributed to their pockets. If he bought elsewhere, he should call his original dealer and ask them about his transmission and service it there. Arnold Chevrolet can refuse service to anyone. Especially if that customer thinks they can get loud and start screaming (if that's the case) in the service department and/or showroom.

You will certainly get more with honey than vinegar.

There are only two sides to a story...and generally they both have elements of truth...just truths that are told from varying perspectives. I don't believe this SM was intentially trying to be an a-hole...but I think he acted irrationally by refusing service because he was called out on his lack of knowledge. Once you make a mistake like that its too late. Its done. I also don't know where you got the idea that these guys were having a pissing match when it seems obvious that the manager was wrong and the customer was right in regards to the FACTS about the vehicle.

Sure...that service department and owner of that dealership can refuse service to anyone. We also have the right to boycott any dealer. See what happens when a dealer's owner doesn't man up and admit when one of his employees messed up? They lose A LOT of business.
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Old 08-31-2009, 01:48 PM   #19
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OK I'm out of hiding (somewhat).
RPO - I hear what you are saying and you are correct. Customers do not deserve to be loudmouths. And I was not. And you're correct, this is only one side of the story. And yes there are 3 sides mine, the other guys and the truth.
The car was purchased in Virginia and I cannot return there from NY for service.
I would welcome the dealership to present their side of the story, I'm trying to be honest here and I normally would not post a critical "OPINION" about a business if I didn't feel it was warranted.
In my lifetime just like everyone on this forum I've purchased thousands and thousands of products. Most all work fine and no problem. When there is a problem I've been able to get it dealt with and most always the customer service is pretty good. If not I try to negotiate a reasonable compromise -as close as one can get to a "win-win" situation.
But I refuse to be treated IN MY OPINION like an idiot. To be talked over, yelled at and not given the courtesy of getting a phone call back from the management of a business (except for the one threatening to sue me) is IN MY OPINION rude.
I greatly appreciate the support of my fellow Camaro5 posters.
Your posts have lifted my spirits and removed most of my fears of this rediculous pending legal action.
Thanks!
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Old 08-31-2009, 01:56 PM   #20
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Old 08-31-2009, 01:58 PM   #21
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Though I doubt they would go bankrupt from a single post on one particular car enthusiast forum....when a business goes bankrupt it would have been of their own doing. That's what happens to businesses who either don't change with the times or don't maintain good customer service.
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Old 08-31-2009, 02:20 PM   #22
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Guys calm down. I put a deposit down at Arnold and the salesman was very nice, he let me sit in the dealership camaro that was outside. The salesman knew what he was talking about. Unfortunately something came up and i had to cancel my order. And the salesman was nice and he said " sorry we couldn't do business today but maybe there will be another time" and he gave me my deposit back. he didn't throw the check back at me or anything. And if any of you have driven through Lindenhurst you will notice that there is a Arnold Chevrolet sticker on the back of ALOT of cars, So I am positive that they are a great dealership. As for the legal action they took i stand behind them, because this is a isolated incedent and if you go to a huge forum and start judging them on this one fluke like this people will talk to other people and their reputation will be ruined and they will have to go bankrupt.
IF U READ IT WAS NOT SALES DEPT WHERE THE PROBLEM IS
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Old 08-31-2009, 02:28 PM   #23
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Especially since that doesn't matter whatsoever in terms of their obligation of servicing a customer who purchased a GM product?
In a fairy tale world you may think that it does not matter. It absolutely has plenty to do with it.

If you spent your money somewhere else to buy it, then take it back there to service it. I'm not saying it's right. I think we would be kidding ourselves to think otherwise.
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Old 08-31-2009, 02:29 PM   #24
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Old 08-31-2009, 02:44 PM   #25
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In a fairy tale world you may think that it does not matter. It absolutely has plenty to do with it.

If you spent your money somewhere else to buy it, then take it back there to service it. I'm not saying it's right. I think we would be kidding ourselves to think otherwise.
I'm sorry man...but I don't live in a fairy tale world and your idea that it is a factor is absolutely incorrect. That's like saying that because I bought my car in Texas and then moved to California that I should not receive service from that dealer in my new state because I didn't buy it from them.

While a business can deny servicing any patron, it doesn't absolve them of their original duty to provide the original service as advertised. This dealer's service department--regardless of where the product was purchased--is there to take car of GM (and specifically Chevy) consumers. How can the fact that the person didn't buy the car there have any basis whatsoever in them doing their job correctly and even moreso KNOWING what they were doing in the first place?
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