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Old 12-02-2009, 09:55 PM   #26
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Quote:
Originally Posted by edog View Post
OK, here is my rant!

I go in to order my car back in October 2008. I am their first order. I get hit with a 2500 markup. I keep looking and find a different dealer (Luck Chevrolet in Ashland Va) who is ordering and selling the car at MSRP. I call Radley, they took less than 1 minute to call back and tell me to come pick up my deposit. I did, and water under the bridge.
They are 5 minutes away from my home, so I start taking in to them for service instead of driving 50 minutes to my dealer. I take it to them for my ambient lighting and a clunking noise from the front when I back up on a slope or turn the wheel from a stand still. The lights on the two panels do not match. They replace the light because the service manager was not listening. Afterwords the same issue. They say "sorry, you are just being to picky". We are not going to fix it. If GM denies the claim they will be out the money. I call GM and they call my original dealer and want me to take it back there. Radley also told me they told me they did not heae any noise in the front. So I say, "it will break, and I will be back then".
I choose not to take it back to Radley Chevrolet in Fredericksburg Va. There service department is too big to take care of people properly. They just do not listen. So, I need an oil change now. I call my dealer (luck Chevrolet in Ashland VA) and schedule for maintenance. I bring WKDFIRE in and drop it off. I inform them of the issues I have been having and they state they will check it for me.
Here is the big difference in service. Luck Chevrolet asked me questions to determine root cause. They asked me to come back to the bay to make sure the issue was what they thought it was, and they ordered the parts to fix it when they could not see any reason why it was not right. The clunking noise has a PI from GM, so they ordered two struts, and will install them when they arrive. The ambient lighting was not acceptable to them, and after verifying the issue and checking the light tube for proper seating they determined it must be the panels. They ordered them as well and will install them as well.
Radley gets an "F" for there dealership from start to finish in my book. I was talking to a person in the parking lot three days ago. I came out of Bloom and a guy with two kids were circling WKDFIRE like buzzards checking it out. I remote started it, and you just saw the grin go across his face and the kids just said "whoa"! He was talking to me saying he was looking into purchasing one. He just went to Radley Chevrolet in Fredericksburg VA and they would not let him test drive it. They told him they just do not let people test drive the Camaros and Corvettes. They told him if he wanted to order one he could get MSRP pricing, but if he wanted to buy the one on the lot with 800 miles on it he would need to pay 2500 markup.
The guy was disgusted with them and reserved to the fact it was not time to buy a Camaro. He would stick to his trucks he is accustomed to. I informed him about Camaro5 and CamaroScotty. I also informed him about Jim Hogge at Luck Chevrolet. I told him Radley Chevrolet in Fredericksburg Va is a poor dealership in all aspects, and by shifting where he shops he should have a renewed faith in GM. I let him check out the car and I went home.

I just do not understand why some dealerships will see a problem and not fix it. I had a discussion with Karen Radley herself. I guess it is how she wants the dealership to run. I know it is successful, but at the cost to it's customers. Radley Chevrolet in Fredericksburg Va is in it for the money only, and the customer service is very lacking. Good luck and good riddance. I will not be going back unless my car is required to be towed there due to it being the closest spot from where it dies!
Why are you surprised? If they are slime in the showroom, did you think they would have a different owner or management in the service department. A scum dealer is a scum dealer through and through.

GM should have used customer surveys to close dealerships not geographic location, population numbers or household income.

There is a reason I'm travailing 600 miles to get a car. It sucks but I will not deal with the games. I'm not looking foward to service for the car.

Good luck.
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Old 12-18-2009, 03:00 PM   #27
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Radley, hummmmmmmmm, How about Dan Vaden Chevrolet in Savannah, GA. In 2008, I was driving through South Carolinia and just entering GA. The 2006 Chevrolet Silverado Hybrid's transmission blew. Tranny fluid all over then right side of the truck. It took 2 days to get out of GA. I was towed to downtown Savannah, GA, the towing company took the truck to the wrong dealer, this dealer only worked on F350, 3500, and bigger, about 11AM, didn't eat breakfast, didn't eat, lunch, the truck was being daignosed at 2pm. Then at 3pm, we knew what was going on. The transmission was done, the tranny cooler had to be replaced. There was countless parts that had to be replaced. About 3:30pm, was sitting down to deal another truck. I had to BUY my way out of GA. $24,000 later, I was on the road. Dan Vaden Chevy, said it would take a week to get all the parts in for the 2006 Silverado. I had to buy a new truck to leave GA. So, I have already paid that $2000.00. Over the past 2 years, I have spent $64,000.00 on 2 vehicles. I think everywhere they are charging markups, even at a relative, family member dealership in Florida.


Quote:
Originally Posted by edog View Post
OK, here is my rant!

I go in to order my car back in October 2008. I am their first order. I get hit with a 2500 markup. I keep looking and find a different dealer (Luck Chevrolet in Ashland Va) who is ordering and selling the car at MSRP. I call Radley, they took less than 1 minute to call back and tell me to come pick up my deposit. I did, and water under the bridge.
They are 5 minutes away from my home, so I start taking in to them for service instead of driving 50 minutes to my dealer. I take it to them for my ambient lighting and a clunking noise from the front when I back up on a slope or turn the wheel from a stand still. The lights on the two panels do not match. They replace the light because the service manager was not listening. Afterwords the same issue. They say "sorry, you are just being to picky". We are not going to fix it. If GM denies the claim they will be out the money. I call GM and they call my original dealer and want me to take it back there. Radley also told me they told me they did not heae any noise in the front. So I say, "it will break, and I will be back then".
I choose not to take it back to Radley Chevrolet in Fredericksburg Va. There service department is too big to take care of people properly. They just do not listen. So, I need an oil change now. I call my dealer (luck Chevrolet in Ashland VA) and schedule for maintenance. I bring WKDFIRE in and drop it off. I inform them of the issues I have been having and they state they will check it for me.
Here is the big difference in service. Luck Chevrolet asked me questions to determine root cause. They asked me to come back to the bay to make sure the issue was what they thought it was, and they ordered the parts to fix it when they could not see any reason why it was not right. The clunking noise has a PI from GM, so they ordered two struts, and will install them when they arrive. The ambient lighting was not acceptable to them, and after verifying the issue and checking the light tube for proper seating they determined it must be the panels. They ordered them as well and will install them as well.
Radley gets an "F" for there dealership from start to finish in my book. I was talking to a person in the parking lot three days ago. I came out of Bloom and a guy with two kids were circling WKDFIRE like buzzards checking it out. I remote started it, and you just saw the grin go across his face and the kids just said "whoa"! He was talking to me saying he was looking into purchasing one. He just went to Radley Chevrolet in Fredericksburg VA and they would not let him test drive it. They told him they just do not let people test drive the Camaros and Corvettes. They told him if he wanted to order one he could get MSRP pricing, but if he wanted to buy the one on the lot with 800 miles on it he would need to pay 2500 markup.
The guy was disgusted with them and reserved to the fact it was not time to buy a Camaro. He would stick to his trucks he is accustomed to. I informed him about Camaro5 and CamaroScotty. I also informed him about Jim Hogge at Luck Chevrolet. I told him Radley Chevrolet in Fredericksburg Va is a poor dealership in all aspects, and by shifting where he shops he should have a renewed faith in GM. I let him check out the car and I went home.

I just do not understand why some dealerships will see a problem and not fix it. I had a discussion with Karen Radley herself. I guess it is how she wants the dealership to run. I know it is successful, but at the cost to it's customers. Radley Chevrolet in Fredericksburg Va is in it for the money only, and the customer service is very lacking. Good luck and good riddance. I will not be going back unless my car is required to be towed there due to it being the closest spot from where it dies!
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Old 12-23-2009, 06:55 PM   #28
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I got the markup speech as well when I went to Radley... F that... I walked out! I have heard nothing but bad things about them!

So lemme ask ya this guys from the Fredericksburg... where's the next closest "good" dealership for service?
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Old 12-23-2009, 09:50 PM   #29
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Luck Chevrolet in Ashland Va. See a salesman named Jim Hogge. He did a great Job. I received mine in May. A good dealership and very personable.
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Old 12-24-2009, 10:09 AM   #30
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Gotcha, I'll give them a shot, thanks!
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Old 12-24-2009, 10:13 AM   #31
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Old 12-24-2009, 08:08 PM   #32
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Quote:
Originally Posted by JDBeck23 View Post
Gotcha, I'll give them a shot, thanks!
If you talk to him let him know Ernie referred you. Nothing in it for me, but he was such a good person to deal with I do what I can to send him business.
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Old 12-24-2009, 10:25 PM   #33
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Battlefield Chevrolet is another great option...gave me all the discounts. Ask for Ronald!
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Old 02-27-2010, 12:28 PM   #34
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I wonder if Radley is aware that they look bad to all of us. I've had bad results from them with my Avalanche too. Haven't ever taken my Camaro there, and I'm not taking my Avy there again either. They better pull their head out of their @$$.

I bought my Camaro there and was happy with everything, but I won't do any service there. They have a "new buyer orientation" coming up in March that I'm invited to. You get a free oil change out of attending. I think I'll talk to the maintenance manager, Joe Vitale, on the side about this and make sure he's aware of the Camaro5 community!
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Old 02-27-2010, 07:24 PM   #35
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I dealt with Joe. Like he stated, he was not willing to be charged by GM if the issue would not resolve itself by changing out parts.

Oh well, my dealership looked at the issue and identified it with my assistance. They trouble shot it, resolved it and earned my business. Radley had multiple chances, but failed each time. I hope they do something. I wonder how Karen Radley would feel knowing how people feel about her dealership.
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Old 03-02-2010, 04:55 PM   #36
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Just got a email from Radley for service on a vehicle I don't have any more. I don't even think I will take my Camaro to them for service. Anyways, I ripped the carpet out from under them back in January I was going to buy a truck from them, and another salesman sold the same truck I was going to buy, sold it out from under me. So, I saw the same truck, 2008 Silverado Red, 22K miles for $17000.00 at CarMax. I didn't have all the haggling that a dealership would do. I'm happy.
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Old 03-02-2010, 08:16 PM   #37
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Radley definitely gets an F from me as well...


About a year ago I went there to look/buy a used 2006 Pontiac GTO. It was GM certified w/clean carfax. Purchased the car after driving it/looking it over.

The next day I went to get it pro detailed...and the detailer was able to notice that the car must have been in a serious accident(s). No frame damage or anything like that...but:

1) Drivers side door jamb: small piece of hair stuck under the paint
2) Passenger side door jamb: very very small paint run
3) Hood: sanding scratches....not standard swirl marks
4) Underside Hood: he saw a small section of chipping paint...all rusted underneath
5) Rear bumper: repainted


I took the car back to them the next day yelling at them at how this car could be a GM Certified car! First it has been in some sort of major accident...and it had rust!

At first they didn't want to take the car back...but I told them straight up that I wasn't leaving with the car...I was going to leave it there and not pay...not matter if the threatened me with putting it on my credit or whatever.

Finally they took it back only after saying I would purchase another car from them - ordering a new Camaro.

Well, I didn't purchase the camaro from them...that's another long story!

Basically Camaro came in...got the call...I said awesome...I got a 2010 Mustang GT that I would like to trade in for it ($34k) msrp with only 1.5k miles...what will you guys give me....Their answer was $21k and this was back in November. I just traded in my Mustang last friday and got $25k for it...and got the Camaro cheaper from Criswell in MD than I would have at Radley.
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Old 03-03-2010, 03:45 PM   #38
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Quote:
Originally Posted by edog View Post
I dealt with Joe. Like he stated, he was not willing to be charged by GM if the issue would not resolve itself by changing out parts.

Oh well, my dealership looked at the issue and identified it with my assistance. They trouble shot it, resolved it and earned my business. Radley had multiple chances, but failed each time. I hope they do something. I wonder how Karen Radley would feel knowing how people feel about her dealership.
Hey Gang, I originally went by Radley when I was looking last year, and Karen kept in touch. She and JC kept showing me their offers (always over MSRP). When this thread came out, she had just sent me an update on a possible 2LT for teh misses, so I cut and paste the meat of the complaint in there, just to let her know that a bad service reputation was getting out on a pretty active forum.... she never responded or acknowledged...

Business must be good enough to get by without??
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Old 03-03-2010, 07:27 PM   #39
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I guess she knew she would not be able to overcome the challenge, so why bother responding. I understand if the issue was just me being overbearing or clueless of the issue. However; if I am making sense, and there is a true defect that can be resolved from a repair it should be addressed. If it was software, and they all did it then I understand needing to wait until a fix comes out. Oh well!!
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Old 03-05-2010, 11:49 AM   #40
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I guess she knew she would not be able to overcome the challenge, so why bother responding. I understand if the issue was just me being overbearing or clueless of the issue. However; if I am making sense, and there is a true defect that can be resolved from a repair it should be addressed. If it was software, and they all did it then I understand needing to wait until a fix comes out. Oh well!!
Yeah, pretty sad. I will say, their service manager did do my right for a paint chip touch up and tweaking the alignment. Maybe I hit them on a lucky day....
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Old 03-05-2010, 12:02 PM   #41
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Hell when I was stationed at Quantico, I lived in Fburg and I would always drive to woodbridge (cant remember the dealers name) because the one in Fburg marked up everything with insane prices including parts. They were probably the worst dealer Ive ever been too.
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