Warranty Work Denied...... not anymore? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Verio · 11-19-2009, 05:58 PM

So, with a little patience, and A LOT of help from the Fbodfather (and GM Executive Offices), my car is going to be fixed next week. It's the same dealer I've been dealing with, just a different branch, in a different town. Only 5 minutes longer of a drive.

I'm not sure how it got done, but when I arrived this evening, they knew the past history on my vehicle, they had the TSB already printed out, and were ready to go.

I'm going to be dropping my vehicle off next week, GM is providing a rental, and it seems like it's going to be pretty flawless.

It's amazing how there are two extremes to the same situation.

I also want to thank Fbodfather, and my POC at GM Executive offices for working with me through this, to a positive resolution.

I'll post pictures after it's repaired... but after the warm reception at the dealership and the attitude of both the Service Center Manager and the Bodyshop Manager, I can't see anything bad coming out of this.

Partick · 11-19-2009, 06:00 PM

Glad to hear it's going to get taken care of, sad to heat it took so much to get it done. Good luck.

BackinBlackSS/RS · 11-19-2009, 06:01 PM

Congrats!! I knew once Fbod was involved it would get done.

UCF w00t · 11-19-2009, 06:01 PM

Awesome! About damn time!

Batman0837 · 11-19-2009, 06:03 PM

WHOOHOO! I had a feeling this would work out in the end. This is awesome news Verio. You have the patience of a saint.

3 SS's · 11-19-2009, 06:19 PM

meanmike · 11-19-2009, 06:21 PM

Glad it's finally getting fixed but it's bullshit that you had so many problem's getting there.

Verio · 11-19-2009, 07:01 PM

<----------------- Wants his free oil changes.... lol

FYRFTR02 · 11-23-2009, 02:02 PM

Quote:

Originally Posted by Verio

So, with a little patience, and A LOT of help from the Fbodfather (and GM Executive Offices), my car is going to be fixed next week. It's the same dealer I've been dealing with, just a different branch, in a different town. Only 5 minutes longer of a drive.

I'm not sure how it got done, but when I arrived this evening, they knew the past history on my vehicle, they had the TSB already printed out, and were ready to go.

I'm going to be dropping my vehicle off next week, GM is providing a rental, and it seems like it's going to be pretty flawless.

It's amazing how there are two extremes to the same situation.

I also want to thank Fbodfather, and my POC at GM Executive offices for working with me through this, to a positive resolution.

I'll post pictures after it's repaired... but after the warm reception at the dealership and the attitude of both the Service Center Manager and the Bodyshop Manager, I can't see anything bad coming out of this.

Unfortunate in two ways: ! took so long and so much effort to get it resolved 2. Too bad all the hard feelings and bad press generated cannot be erased. 3. Too bad GM cannot have a forum that exposes and rebutts the ill treatment of their products and the BS that is generated by consumers and the competition.

Verio · 11-23-2009, 02:05 PM

Well, I'm not shooting the Fireworks off quite yet. It's now almost COB Monday, and no word from the dealer yet on when to bring it in. Time will tell.

AZ2SSRS · 11-24-2009, 09:36 PM

Quote:

Originally Posted by Verio

Well, I'm not shooting the Fireworks off quite yet. It's now almost COB Monday, and no word from the dealer yet on when to bring it in. Time will tell.

Update????

Verio · 11-24-2009, 09:41 PM

I was told today to bring it in next Monday.

thiggin2 · 11-24-2009, 09:53 PM

Glad your finally going to get it taken care of

. Just to bad you had to go though what you had to, sometimes I just don't understand

.

Gunmetal · 11-25-2009, 10:06 AM

It just comes down to them doing the right thing. Glad to hear they finally did

Verio · 11-30-2009, 07:47 PM

Car was dropped off this afternoon. I guess we'll see in a few days!

billw501 · 11-30-2009, 07:51 PM

Good to hear that. Your posts definately showed how upset you were (rightfully). Hopefully the executive office will handle my PDIM situation in a similar manner. Codeman71 is working on it for me...

Verio · 11-30-2009, 08:23 PM

Quote:

Originally Posted by billw501

Good to hear that. Your posts definately showed how upset you were (rightfully). Hopefully the executive office will handle my PDIM situation in a similar manner. Codeman71 is working on it for me...

Well, the person I had working on it for me at the Executive Office took care of it, and made sure the Dealership I went to, treated me with respect.

I mentioned that my breaks were squeaking a bit when I dropped the car off, and they told me that they would take it from the Body Shop over to the Service area and get that looked at too, while I had the rental already.

Excellent service.

billw501 · 11-30-2009, 08:29 PM

Quote:

Originally Posted by Verio

Well, the person I had working on it for me at the Executive Office took care of it, and made sure the Dealership I went to, treated me with respect.

I mentioned that my breaks were squeaking a bit when I dropped the car off, and they told me that they would take it from the Body Shop over to the Service area and get that looked at too, while I had the rental already.

Excellent service.

I think the right people talked to them persuasively

The service manager that laughed you off and said it was from rock damage should have been forced to treat you with some respect!

cyberbro · 11-30-2009, 08:52 PM

Quote:

Originally Posted by FYRFTR02

Unfortunate in two ways: ! took so long and so much effort to get it resolved 2. Too bad all the hard feelings and bad press generated cannot be erased. 3. Too bad GM cannot have a forum that exposes and rebutts the ill treatment of their products and the BS that is generated by consumers and the competition.

#3) it goes both ways, how many people had these issue's before the net and had no voice.

11-19-2009, 05:58 PM	#1
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	Warranty Work Denied...... not anymore? So, with a little patience, and A LOT of help from the Fbodfather (and GM Executive Offices), my car is going to be fixed next week. It's the same dealer I've been dealing with, just a different branch, in a different town. Only 5 minutes longer of a drive. I'm not sure how it got done, but when I arrived this evening, they knew the past history on my vehicle, they had the TSB already printed out, and were ready to go. I'm going to be dropping my vehicle off next week, GM is providing a rental, and it seems like it's going to be pretty flawless. It's amazing how there are two extremes to the same situation. I also want to thank Fbodfather, and my POC at GM Executive offices for working with me through this, to a positive resolution. I'll post pictures after it's repaired... but after the warm reception at the dealership and the attitude of both the Service Center Manager and the Bodyshop Manager, I can't see anything bad coming out of this. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

11-19-2009, 06:03 PM	#5
Batman0837 Drives: '10 CGM 2SS/RS # 71394 Join Date: Sep 2009 Location: Middletown, DE Posts: 365	WHOOHOO! I had a feeling this would work out in the end. This is awesome news Verio. You have the patience of a saint. __________________ Check out my Batcave Home Theater here!

11-19-2009, 07:01 PM	#8
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	<----------------- Wants his free oil changes.... lol __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

11-23-2009, 02:05 PM	#10
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	Well, I'm not shooting the Fireworks off quite yet. It's now almost COB Monday, and no word from the dealer yet on when to bring it in. Time will tell. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

11-24-2009, 09:41 PM	#12
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	I was told today to bring it in next Monday. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

11-19-2009, 06:00 PM	#2
Partick Drives: 2010 Camaro 2SS Join Date: Aug 2009 Location: NorCal Posts: 976	Glad to hear it's going to get taken care of, sad to heat it took so much to get it done. Good luck.

11-19-2009, 06:01 PM	#3
BackinBlackSS/RS Go Blue!!!!! Drives: 2012 Cruze LT Join Date: Mar 2009 Location: Indiana Posts: 23,364	Congrats!! I knew once Fbod was involved it would get done.

11-19-2009, 06:01 PM	#4
UCF w00t Geek Drives: IOM 2010 Camaro 2SS Join Date: Oct 2008 Location: Orlando Posts: 4,456	Awesome! About damn time!

11-19-2009, 06:19 PM	#6
3 SS's Drives: Chevelle SS's Join Date: Feb 2009 Location: outta my mind Posts: 2,654 View My Garage

11-19-2009, 06:21 PM	#7
meanmike Account Suspended Drives: FIRST ON RACE DAY Join Date: Feb 2009 Location: Indiana Posts: 1,170	Glad it's finally getting fixed but it's bullshit that you had so many problem's getting there.

11-24-2009, 09:53 PM	#13
thiggin2 Drives: 05/07 Chevy's Join Date: Aug 2009 Location: Florida Posts: 358	Glad your finally going to get it taken care of . Just to bad you had to go though what you had to, sometimes I just don't understand .

11-25-2009, 10:06 AM	#14
Gunmetal Drives: Cyber Grey 1SS/RS w/Body Kit Join Date: Sep 2009 Location: Swansea, Illinois Posts: 389	It just comes down to them doing the right thing. Glad to hear they finally did

11-30-2009, 07:47 PM	#15
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	Car was dropped off this afternoon. I guess we'll see in a few days! __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

11-30-2009, 07:51 PM	#16
billw501 Drives: 2010 IBM 2SS/RS Join Date: Sep 2009 Location: Evans, GA Posts: 244	Good to hear that. Your posts definately showed how upset you were (rightfully). Hopefully the executive office will handle my PDIM situation in a similar manner. Codeman71 is working on it for me...

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