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Old 12-12-2009, 05:46 PM   #1
FrankT
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Unhappy My AAC experience to date...

I have ordered a few things from AAC. First, the DRL halos I received didn't work. One of them was defective. Talked to Andy (on 11/30) and he Emailed a warranty form to send in with the defective part. Great so far. I am STILL waiting for a replacement! After calling on Wed. of this week, and the first response was that they didn't receive it. Then, they told me it had been shipped and I would receive it on Thursday or Friday. I still don't have it.
Next problem. Ordered a set of 5202 amber bulbs. For the (high) price, I expected a premium bulb. Well, they are just not very bright. Not bright enough for DRL's, anyway. So, I sent these back as unacceptable and got charged a 20% restocking fee for a poor quality part. So, I'm losing confidence in their parts quality and customer service. I then cancelled my afterburner preorder. And to add insult to injury, it took them almost a week after that to credit my Paypal account. Everyone who has ordered from them and had good luck, great. I'm just not impressed with them.
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Old 12-14-2009, 10:14 PM   #2
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I'm finding that out myself the hard way...I feel like it (5202bulbs) is poorly made.. not very bright... The 5202 snap rings broke off installing them into fog lamps... I do alot of traveling, so I was not able to look at this before my 10 days was up. so now I'm stuck with them due to my not being able to return them before the 10 days was up... they will give you a store credit ? wow 350.00 latter ? I also order the HID kit... If i had know this is how it was wired.. I would not have bought this kit... the wireing diagram that comes with it.. has alot to bed desired...
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Old 12-16-2009, 12:36 AM   #3
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Wow that sucks, I was really close to buying the amber lights myself , you saved me 100.00+ sorry it didnt work out for u
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Old 12-16-2009, 12:36 PM   #4
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I'm still waiting for my halo ring warranty replacement... guess I'll have to call AAC again today.
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Old 12-16-2009, 12:38 PM   #5
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i feel the pain in this thread!
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Old 12-16-2009, 12:47 PM   #6
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wow, not good.
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Old 12-16-2009, 01:13 PM   #7
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i didnt have a great experience either...


i just counted my losses and went elsewhere...
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Old 12-16-2009, 01:24 PM   #8
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Mine wasn't the greatest...the 9 LED for the dome light was simply too big and touches the lens cover. I inquired about it, they stated that yes it was a bit big, and I could return it for a smaller one. WTF sell them then if you know they are too big? And return them? Come on guys, the cost of these things can't be very much, and were you really going to re-sell it so someone else after I used it? Step up to the customer service plate and just offer a smaller bulb.

Whatever...I'm done with them as well. Luckily I was only oout the $27
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Old 12-16-2009, 01:48 PM   #9
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Quote:
Originally Posted by DocHolliday View Post
Mine wasn't the greatest...the 9 LED for the dome light was simply too big and touches the lens cover. I inquired about it, they stated that yes it was a bit big, and I could return it for a smaller one. WTF sell them then if you know they are too big? And return them? Come on guys, the cost of these things can't be very much, and were you really going to re-sell it so someone else after I used it? Step up to the customer service plate and just offer a smaller bulb.

Whatever...I'm done with them as well. Luckily I was only oout the $27
I replaced my dome light with one from superbrightleds.com. Part number WLED-xLX. $9.95 and comes in different colors. I've used bulbs from them with great success. Also, everything I've gotten from V-LEDS has been good.
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Old 12-17-2009, 01:11 PM   #10
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What didnt make sence is The

194 Wedge Base LED Bulbs

LED Color: RED
# of LEDs: 5 LED
LED Intensity: 3 Chip (Very Bright
$31.64

as apposed to ordering
2010 Chevy Camaro LED Conversion Kit
$29.89 for two bulds

and paying over $5 for a 194 bulb is crazy. Its a LED not rocket science.
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Old 12-17-2009, 01:33 PM   #11
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Well, AAC said they shipped another halo ring to me yesterday. Maybe they are telling the truth THIS time since I also got emailed a tracking number. We'll see...
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Old 12-17-2009, 01:46 PM   #12
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Odd that AAC has not responded to this thread.
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Old 12-17-2009, 02:12 PM   #13
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I'm surprised that AAC hasn't said anything yet either
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Old 12-17-2009, 08:49 PM   #14
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Yea me three on that. I have called numberous times to inquire about parts I would like to add when I get my camaro. So what are some other companies that sell this stuff. I want aftermarket Halo's if possible.
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Old 12-18-2009, 07:20 AM   #15
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Some other companies are offering the halo's for the non-RS models and other DRLs and headlight options. Take a look at this thread http://www.camaro5.com/forums/showth...hlight=hid+kit
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Old 12-18-2009, 12:58 PM   #16
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Quote:
Originally Posted by FrankT View Post
I have ordered a few things from AAC. First, the DRL halos I received didn't work. One of them was defective. Talked to Andy (on 11/30) and he Emailed a warranty form to send in with the defective part. Great so far.
Yes, all of our parts come with a lifetime warranty if there is ever a defect you can return it for a new part free of charge.

Quote:
... got charged a 20% restocking fee for a poor quality part.
We have never charged a 20% restocking fee to anyone in the history of the company. There is a 15% restocking fee for returns, we do not deny or hide that fact it is clearly outlined in our terms and conditions. http://www.automotivelightstore.com/faq.aspx

Quote:
Originally Posted by DocHolliday View Post
Mine wasn't the greatest...the 9 LED for the dome light was simply too big and touches the lens cover. I inquired about it, they stated that yes it was a bit big, and I could return it for a smaller one. WTF sell them then if you know they are too big? And return them? Come on guys, the cost of these things can't be very much, and were you really going to re-sell it so someone else after I used it? Step up to the customer service plate and just offer a smaller bulb and everyone seems very satisfied with it:
We do offer a smaller bulb and there are plenty of people happy with them:
Quote:
Quote:
Originally Posted by garcmol View Post
If you take a small screwdriver and work from the side the whole assembly comes out. Then UNPLUG the harness and replace the bulb. I had no problems and took all of 2 seconds.

Now I just have to wait till dark to enjoy This was an easy mod and made a drastic change to the car. Thanks so much AAC!!
Quote:
Originally Posted by Hyp View Post
Just put my red LEDs in, they look fking sweet!
Quote:
Originally Posted by Hammer70 View Post
I got the white...looks great, I'll take some pics for you 2nite!
Quote:
Originally Posted by SaxPlyn2LTRS View Post
Posted pics of my blue LEDs here: http://www.camaro5.com/forums/showthread.php?t=48312

These things really glow and set the car off at night. Might get some red too...
Quote:
Originally Posted by Wild Bill View Post
I got mine yesterday and it is great. No need to remove switch. Use a small jeweler's flat head screw driver or similar to gently remove the white plastic light cover. Start from the rounded corners and work around. It will look like the entire switch unit is going to come off, but if you're patient, you will be able to work off just the light cover.
Quote:
Originally Posted by Havok1327 View Post
Got my LED today and they look really good installed.

Thanks again.
Quote:
Originally Posted by TwoEcho View Post
So I installed my blue LEDs tonight. I like them They are brighter than I expected and look cool as hell.
Quote:
Originally Posted by DON_RAFA View Post
The red looks perfect on IO interior. Its bright but not blinding bright and sets a mood in the car. I love it so heres some piks. Mind you there were lights shining from all over and the LEDs still light up strong. AAC THANKS!!!
Quote:
Originally Posted by Matster View Post
I know these look a little on the orange side but it is red and much more red in person, camera is over exposing just a bit. LOOKS AMAZING
Over 300 posts on that thread and you are not going to find an unsatisfied if you read all 14 pages.
http://www.camaro5.com/forums/showthread.php?t=38879

Quote:
Originally Posted by loopback View Post
What didnt make sence is The

194 Wedge Base LED Bulbs

LED Color: RED
# of LEDs: 5 LED
LED Intensity: 3 Chip (Very Bright
$31.64

as apposed to ordering
2010 Chevy Camaro LED Conversion Kit
$29.89 for two bulds
Yes, the Camaro Kit is cheaper than if you purchase 194's we addressed this in the thread. We are giving you guys a discount, it is not something I have ever seen someone get upset over.

Quote:
Originally Posted by brandotron View Post
Odd that AAC has not responded to this thread.
I am sorry for not responding sooner but we rarely get a chance to "cruise" the forums. When we are here we are normally answering PMs and in our user CP checking on our active threads.

Thanks everyone for the feedback, we are here to help if anyone has any questions you can reach me personally (504)835-0885.
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Old 12-19-2009, 02:21 PM   #17
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Thanks for the reply Justin...my question remains; if you know the 9 LED is too big for the Camaro dome light, why sell it for that application? At the very least let customers know it isn't going to be a perfect fit and recommend the smaller bulb.

I'm sure many other cutomers ARE happy with the smaller bulb as you indicated in your post...probably because it fits!
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Old 12-20-2009, 12:59 PM   #18
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Quote:
Originally Posted by DocHolliday View Post
Thanks for the reply Justin...my question remains; if you know the 9 LED is too big for the Camaro dome light, why sell it for that application? At the very least let customers know it isn't going to be a perfect fit and recommend the smaller bulb.

I'm sure many other cutomers ARE happy with the smaller bulb as you indicated in your post...probably because it fits!
Doc, this was already addressed. We made a mistake and apologized for it. We were simply trying to offer a free upgrade to the larger bulb to the members here and should have done additional testing before making this offer. We exchanged these bulbs for anyone who received them at no cost. Some people opted not to exchange them and make the bulbs work with some modification, others took us up on the offer. If you did not exchange yours and would like to please contact me via PM with your information and I will be sure you get your replacement set.
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Old 12-24-2009, 10:46 AM   #19
FrankT
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Well, I finally got my replacement halo ring this week and it works. It certainly took long enough. As for the 5202 bulbs, I stand corrected on the 20% restocking, it was only 15%. Of course it should have been ZERO, since it was a poor quality, low brightness bulb to begin with. For $108.64, I expected a LOT more.
So in conclusion, what I see from AAC is questionable product as to quality and performance, incredibly slow customer service and an overpriced product (the 5202 bulbs). As I stated before, those who have had a good experience with AAC, great. As for me, I am through with AAC. There are other companies with better product and prices.
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Old 01-18-2010, 07:15 AM   #20
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Wow... I was thinking about placing an order for my Camaro and my Dodge, but I'm gonna rethink it now..... It's one thing when 1 person gives a bad review but looking at this there are quite a few people bashing this company and it all has to do with poor customer service... Which is mind blowing, and can be fixed!!
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Old 01-18-2010, 07:52 PM   #21
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I'm feeling the pain with ya too !!!! I had to explain to my customer why it took soooo long to get a simple order and only took 30 min. to finish once i got the bulbs thurs.
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Old 02-06-2010, 03:48 PM   #22
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Same poor customer service for me as well. Would not buy from them again.
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Old 10-12-2010, 04:05 AM   #23
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WOW. I was gonna buy a LED rear bowtie from them. Now I see this. OMG.
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Old 10-12-2010, 04:37 AM   #24
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allright I was going to keep quiet but I guess I should tell my experience too. I drove about 90 miles to the AAC shop because I wanted to install the HID light kit that weekend. So when I get ready to install, it is missing the wiring harness. I called them and they said they would ship me another one which they did. I then tried to install it and there were extra plugs on the harness and it just wouldnt match up. By the way the instructions in the kit suck very bad. I had to get input from Caverman on Camaro5 just to make sense of it all. He did a DIY thread on here. Anyway I called and spoke to the salesman who had no idea how it all connected together. He put me through to a tech who said "just tape up the extra plugs, you dont need them" I tried that and still no luck with the lights working. I even had my neighbor who is an electrical engineer come take a look and he couldnt figure it out. I called back and spoke to another salesman and a diffrent tech who said I had the wrong wiring harness. So they sent me another one out the next day. All this took a total of 3 weeks. Justin was the last salesman that corrected it all. Very frustrating when I planned on installing it a few days after I drove there to pick it up. They look great and work fine but Im not sure I would use AAC again. I didnt get a 15% discount for my trouble like they would have charged if I sent them back.
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Old 10-12-2010, 10:22 AM   #25
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Quote:
Originally Posted by muscle View Post
WOW. I was gonna buy a LED rear bowtie from them. Now I see this. OMG.
The "customer service" issues mentioned in this thread (which is 9 months old by the way) have been the result of one person and the problem ha been corrected.

Even the OP of this thread has posted in agreement.

Quote:
Originally Posted by FrankT View Post
The ONLY problems I has with AAC was when Andy was there. Everything I have ordered since has been great as well as the customer service. Thanks to AAC for finding their problem and then correcting it.

Last edited by AACstyle; 10-12-2010 at 11:15 AM.
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