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Old 01-08-2010, 12:17 PM   #1
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Anybody have issues with GMPARTSDIRECT?

Ive been trying to order parts from them but i keep getting hit with those hefty shipping charges PER ITEM! Youch. Great prices but cant get anybody to return emails or pm's. My whole family has Chevys and we are always looking for accessories. Would love to support a sponsor but im not getting a warm feeling. Ive heard some good things but maybe im just doing something wrong
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Old 01-08-2010, 02:32 PM   #2
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Whenever I try to search a vehicle it only goes up to 2009.
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Old 01-08-2010, 02:42 PM   #3
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I will NEVER EVER buy from them again. Decieving with low prices then they slam you with shipping. Their return policy sucks and their restocking fee is just ridiculous.
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Old 01-08-2010, 02:49 PM   #4
mlee
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Yeah... I read one a while back on a competitor being called out because his prices where higher than GMPartsDirect and he had the perfect comeback...

"Wait til you get their out the door price" Guess he was right...

Quote:
Originally Posted by billyjk7 View Post
Would love to support a sponsor
Who do they sponsor... GM?
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Old 01-08-2010, 02:50 PM   #5
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Its just another gimick website
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Old 01-08-2010, 02:53 PM   #6
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I've had great luck with them - have you emailed customerservice@gmpartsdirect.com ? Ask for Scott or Floyd.

Comparison shopping is always the way to go. I've found their discounts off list despite the shipping charges to be lower than local dealers - perhaps not what CamaroScotty's Dave can do so there's one alternative.

I asked them to explain their Shipping & Handling charges from another thread on the S&H for SS/RS emblems - Scott responded with:

"Thanks for the update, our minimum shipping and handling for the first item on the order is $15.95. When only the emblems are ordered our shipping and handling is $15.95. Gmpartsdirect.com sells parts near published dealer cost plus a percentage for a shipping and handling fee. This fee is not actual shipping charges only.
The shipping and handling pays for the shipping charges plus our other expenses like web programming, employees, etc. Another way to explain this is, we are selling you the part near published dealer cost, the shipping, and handling pays all of our expenses associated with running the web site. The amount left over after our expense is our profit.

Keep in mind our overall price is a tremendous savings over retail price and in most cases is even cheaper than dealer wholesale shipped to your door step, and without leaving the convenience of the Mouse. Compare the overall price delivered to your door.

If you find a lower delivered price at one of our competitors, please email us a screen shot and link of their delivered price and we will try to meet/beat their delivered price.

Thank you, Scott
GmpartsDirect.com Manager"


As for their parts list here's the link - http://www.gmpartsdirect.com/results...ber=2010Camaro At least it gives you a comparison point.
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Old 01-08-2010, 03:01 PM   #7
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Yeah, I have ordered from them several times in the past and have had no issues. Yes, shipping costs are pretty high, and I shop around, but sometimes they are the only place that has what I want.
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Old 01-08-2010, 03:09 PM   #8
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It has been years since I've ordered from them. Not because of S&H but because I haven't needed anything. If it still holds true today even though S&H is high the total price is still lower then most other places. I wouldn't call it a scam or bait & switch since they are up front with S&H.

If I needed genuine GM parts I'd likely order through them.
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Old 01-08-2010, 03:41 PM   #9
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I won't order my parts from anybody but GMpartsdirect.com. They are the only place that have most of the parts I'm looking for and even with their s/h they beat other sites and my dealer by far.

For example;

- Cargo Area Mat
- Interior Trim Kit
- V8 Engine Cover

From GM Parts Direct is a total of $678 including s/h and NC sales tax. My dealer wants $827.12 plus shipping and NC sales tax bringing the total to $900, that is $222 saved by ordering though GMpartsdirect. GMpartscenter.net only has the engine cover out of my list and they want $262 shipped where as GMpartsdirect wants $226 shipped. I can order the Cargo Mat from other sites but GMpartsdirect only wants $114 shipped where as all the other sites want $130-$140 shipped. Nobody has the interior trim kit in to compare those prices.
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Old 01-08-2010, 03:53 PM   #10
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Quote:
Originally Posted by Mr_Draco View Post
I won't order my parts from anybody but GMpartsdirect.com. They are the only place that have most of the parts I'm looking for and even with their s/h they beat other sites and my dealer by far.

For example;

- Cargo Area Mat
- Interior Trim Kit
- V8 Engine Cover

From GM Parts Direct is a total of $678 including s/h and NC sales tax. My dealer wants $827.12 plus shipping and NC sales tax bringing the total to $900, that is $222 saved by ordering though GMpartsdirect. GMpartscenter.net only has the engine cover out of my list and they want $262 shipped where as GMpartsdirect wants $226 shipped. I can order the Cargo Mat from other sites but GMpartsdirect only wants $114 shipped where as all the other sites want $130-$140 shipped. Nobody has the interior trim kit in to compare those prices.
Great points - the net selling price + shipping + tax (if applied, gmpartsdirect.com does not require tax except in NC as I recall) - must be compared for a true apples-to-apples. As hard as it is we need to do our homework and math - somethings haven't changed since school...
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Old 01-08-2010, 04:19 PM   #11
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They have good prices over all. I ordered shorties, off road exhaust and an engine cover the day after Thanksgiving. All 3 on back order/not available yet. Finally canceled the shorties since spending $750 on very little HP and some bling can be better spent. Canceled the engine cover too and decided to just mod the original. Still have the off road exhaust on back order.

So I ordered the Heritage grill last week, its not available yet.

My only gripe is I wish they actually had parts to ship

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Old 01-08-2010, 04:37 PM   #12
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Not had any problems with GM parts direct and the customer service has been great....even gave me a discount one time for a delayed shipping! S&H is high but if your ordering multiple parts (ie the led lights for the ABM) they only charged one fee for 4 lights. I would use them if they have the parts that I need on hand.
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Old 01-08-2010, 04:40 PM   #13
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They fu**ed my credit card all up and had the part that i tried to order and for some reason my security code did not work when checking out so the total was held on my card for 5 days until the credit card company released it due to i couldn't get ANY e-mail responses back (i sent 4 in 3 days) It was a messed up deal. will NEVER order from there again.
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Old 01-08-2010, 07:17 PM   #14
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Quote:
Originally Posted by billyjk7 View Post
Ive been trying to order parts from them but i keep getting hit with those hefty shipping charges PER ITEM! Youch. Great prices but cant get anybody to return emails or pm's. My whole family has Chevys and we are always looking for accessories. Would love to support a sponsor but im not getting a warm feeling. Ive heard some good things but maybe im just doing something wrong

Gene Culley will match them & give you shipping thats fair.
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Old 01-08-2010, 07:30 PM   #15
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i have had good luck with them. the prices are fair and they are good at getting hard to find parts (as long as you have the part numbers). their discounts are really good and even when compared to dealer prices, they are much lower. i will use them whenever i need parts.
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Old 01-08-2010, 07:44 PM   #16
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I've only ordered my SS's. But even w/ shipping cost couldn't have gotton them cheaper anywhere else. Can't say I've had any problems.
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Old 01-08-2010, 09:54 PM   #17
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Got what I needed...

...on time. All things considered - availability, price, shipping, tax, I came out ahead compared to most other sites....but shop around.
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Old 01-08-2010, 10:37 PM   #18
detroitboy
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I can vouch for Camaro Scotty....
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ship date ??????? (I gave up and got a GT500)
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Old 01-08-2010, 11:23 PM   #19
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Gene Culley will match them & give you shipping thats fair.
Thank you for the referral. We run a multi-million dollar GM internet parts business at GM Parts House. We're no stranger to the internet business. Should you need any GM Parts, we'll take care of you.
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Old 01-09-2010, 08:06 AM   #20
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Originally Posted by adub4185 View Post
i have had good luck with them. the prices are fair and they are good at getting hard to find parts (as long as you have the part numbers). their discounts are really good and even when compared to dealer prices, they are much lower. i will use them whenever i need parts.
If you email customerservice@gmpartsdirect.com with your VIN# and part description they can pull it up based on your trim. They consistently get me part #s for everything I ask for - I'm sure CamaroScotty, Gene or any Dealer can do the same just need your VIN# or if you don't have a VIN# yet find someone who can provide one that matches your trim exactly.
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Old 01-09-2010, 08:30 AM   #21
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Quote:
Originally Posted by tjd24 View Post
If you email customerservice@gmpartsdirect.com with your VIN# and part description they can pull it up based on your trim. They consistently get me part #s for everything I ask for - I'm sure CamaroScotty, Gene or any Dealer can do the same just need your VIN# or if you don't have a VIN# yet find someone who can provide one that matches your trim exactly.
Thanks for the post. Dave was helpful with the Ambient lighting research for the dash - He'll help the best he can.

We offer an alternative - just give Dave in our Parts Dept a call. We've been offering Camaro5 discounts. Mon - Fri 8-5 CST 1-800-236-3021
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Old 01-09-2010, 08:37 AM   #22
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Excessive shipping prices always stoped me from buying there.
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Old 01-09-2010, 08:44 AM   #23
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I would use Gmparts direct only as a last resort. I do not like being tricked on low advertised pricing and then hit me with ridiculous handling fees. I paid more for the handling fees than I did for the items I purchased. If their is a cost in handling put it in the selling price markup as most retailers do. I do not need to be tricked into thinking I am getting the best price only to find out that its really not. And from their post above to state that everyones first order is charged 15.95 is crazy. Whats the difference from the first order to the last. Business should be simple. Here is my costs. I want to make this much profit and here is the shipping cost based on the weight of that item. I run Internet businesses and they are definatly not run that way. They run it like a shady used car dealer. Not good business in my opinion.
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Old 01-09-2010, 11:54 AM   #24
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There are SO many other GM dealer based sites, many of which are just as well known, with great pricing and not insane shipping, etc.--CamaroScotty's dealer to boot--no need to always do everything with GMPartsDirect. They've hit on a name & being known well enough, somehow in the online world, GM drivers seem to always go there first. I've checked prices, but otherwise never have purchased anything.

MonsterPartsOnline.com (GM dealer)
GMPartsHouse.com (Gene Culley the parts god here, already rep'd above, GM dealer affiliated with the first in parts sales, both in PA)
CamaroScotty's dealer...

Your local dealer may also offer discounted pricing if asked, but not all do or care to compete in reality. My last order for Camaro accessories was through Gene at GMPartsHouse, all was perfect and the pricing/shipping great.

And SO many others with great prices, easy shipping, etc.. As for the online catalogs, you'll never find everything you want or need trying to search through those on the sites, they just don't have everything especially for latest model years. Missing a lot of items, half of what really exists is shown, etc. The only true way to find exactly the right part is to ask the parts people at these dealers via email or phone, with your vin, etc. and let them use their full system. It's like the GM websites vs. dealer locator system...they have full functionality, you have partial.
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Old 01-09-2010, 01:27 PM   #25
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Ive used GM parts direct multiple times with no problems. I guess their Camaro parts shipping deal is over? Over the holidays they had no shipping on all Camaro Parts (they did charge a $15.95 handling charge on all orders though). Anyway, when I was shopping for my door sill decals & my Cargo Mat, they were the best price on the internet (better than ebay even), shipping included (they were better than everyone on the net after their shipping charge, before the other places shipping charge).

I just checked, i think their free shipping is still in effect. Like i said though, they charge a $15.95 handling charge on all orders. whether you buy 1 part or 10, you get charged $15.95 for processing & handling.
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