SERIOUS QUESTION NEED ADVICE

[SSCamaroKid]

ok here is the problem if you get sent a pair of rims that you were told fit your car but then when u got them painted and put them on the car they dont clear the rear calipers is that you the buyers fault? also are you wrong to ask the rim shop dealer to cover the expensive of getting new rims that fit sent out to you and also have them pay for the cost of redoing the same paint job you already paid for on the new rims that correctly fit your car since it wasnt your fault as a buyer that they didnt fit??

what do you guys think the rim shop owner should be responsible for consider now because of the mix up im stuck having to pay for a rental car for an extra 3 to 4 days waiting for the new wheels to get here???

my thinking is that the rim shop owner should pay the cost of the repaint or at the very least pay half of the cost cause at the end of the day the only person that is losing money on this deal is me!!

*********UPDATE 2 20 2010******** so the guy sent out a new pair of rims that he said in writting that he put on a camaro himself and guess what.... those didnt fit over the calipers either!!!! I even sent him pictures showing the wheels rubbing against them. Then he had the nerve to ask me, "hy bro do you not just like the rims and are returning them because you want a different wheel"??? at this point i had heard enuff. Im a grown man and take pride in good business why would i order sumthing i didn't want? I have already spent over $4500 in painting the car and the first sent of rims that didnt even fit at this point i just want to get the car finished like how it was supposed to and he wants to ask him if i was just playing around with him??? come the f*** on!! So finally i told him im just gonna have both sets of wheels boxed up and sent back to him at his cost his fedex account would pick the wheels up and he said "cool as soon as i get the tracking number showing the wheels are picked up and on the way back to me i will refund your money in full". Well the wheels were picked up yesterday at 1030am east coast time and i still have not seen any refund and have not heard back from him?? this is by far the WORST business deal i have ever been a part of EVER!!! People dont keep their word and then have the nerve to blame you for their mistake!!

non the less the same day i found out the new wheels didnt fit i went to my local wheel shop which i should have done from the get go and found a new pair of rims that fit but they wouldnt be available till end of march early april so after talking to the owner and the new shipment he just got in the same time i was at his shop (literally 5 mins after being at the shop ups came up and dropped him off 2 sets of brand new rims) and ended up getting the exact same wheel that didnt fit in 22's and went with 24s and they worked out and look amazing. i was initially really skeptic of the bigger wheels cause i spent all this money on my car and didnt want it took look super crazy and ghetto but to my surprise i had picked the right 24 and to me it gives the car a concept car feel and the wheels sit flush in the wheel wells so nothing sticks out at all and the ride is amazing. i can honestly say it is not bad at all and rides real well. im not interested in going 200mph like some of guys might be so i know its not a favorite choice of a lot of people on hear and i originally felt the same way but after doing it i would not have done it any other way.

here is a pic it doesnt really do as much justice as these do in real life i well up better pics when i get back in town this tuesday and now i will get these wheels painted to match the car and i will finally be done with the outside except for adding an borla exhaust!!



So hopefully today i get my REFUND!!! we will see???!!!

oh and the seller is a retailer here on camaro5 he goes by SPEED DEPOT out of florida, cant say i would recommend his business at all, sad but true!!

UPDATE ****3 1 10**** sent all the wheels back to speed depot and am supposed to get a refund so far i have not got any money back but supposedly i will see it today but i dont know. Also he didnt refund me any money for the paint and still thinks the wheels should have fit my car but i have no idea at this point im worn out and i got the car back in the shop to do the final paint job and corsa exhaust then i will post full pics of the new setup this has been one of the worst experiances but hopefully i at least see my refund today or tomorrow. Cant say i would recommend doing business out of state anymore from now on i will stick with my local retailers cause trying to save a couple hundred bucks sometimes comes back to bite u in the ass!!

UPDATE********3 2 10******* Just got my first refund from him looks like he is at least gonna keep his word and give me my money back so after all this at least im not taking a major hit i still lost on the having to pay for the paint twice but i guess its better than nuthing and i at least learned my lesson about out of state biz. Im sure there are a lot of great sellers out there and maybe this was a one time accident but the fact that two different sets of wheels were sent out and told they would fit and both didnt still kinda rubs me the wrong way but as is life it is what it is and you live and you learn!!

**********UPDATE 3 4 10********** Finally Got All My Money Back So The Deal Is Finally Over!! Lesson Learned Test Everything When You Buy It!! He said he is gonna resale the wheels i had custom painted but would still not give me any money back towards my repaint of the new wheels. So he is the winner he basically got a new freshly painted set of wheels for FREE at my expensive while im out $1k for a custom paint job and then have to get my new wheels repainted again at my expense!!

[OUR72GTO]

Told how? Is it in writing?

[SSCamaroKid]

Originally Posted by OUR72GTO

Told how? Is it in writing?

in a email

[will69camaro]

Definitely if they said they'd fit for them to pay to send new wheels. As for the paint...should have test fit before you had them painted.

[Danny Thomas]

Dispute payment on credit card if paid that way. They should be responsible for the mix up but they will probably not pay for the paint unless they are a reputable co. Post outcome and company as to let someone else avoid them if they refuse good customer service.

[SSCamaroKid]

Originally Posted by Danny Thomas

Dispute payment on credit card if paid that way. They should be responsible for the mix up but they will probably not pay for the paint unless they are a reputable co. Post outcome and company as to let someone else avoid them if they refuse good customer service.

thats all im saying as being a good business something from this company should been done to help out the consumer since at the end of the day "they" are licensed by the wheel company as a merchant and should know what works and what doesn't work i dont think im being crazy for asking for a lil reasonability everybody makes mistakes but just own up to it

[jrpxxii]

It is up to the wheel shop to make sure they fit, that is why we use them in the first place is to tell us what will fit and what won't. I do agree you should always test fit before mounting tires or painting. Hopefully you both can come to an agreement to make everyone happy.

[Fishdadddy]

What's the name of the wheel shop?

[SSCamaroKid]

Originally Posted by Fishdadddy

What's the name of the wheel shop?

well see how things go tomorrow and ill let you guys know if things dont go well.

their stand point is they will send out new wheels that "they have fit before on 2ss" and then pay for the custom painted original rims i ordered to be sent back to them but they wont pay any of the repaint fee that i have to pay again in full to get the wheels that actually fit my car to be painted the same way i just did on the rims that didnt fit!!

so as you can see it doesn't make sense cause where is their loss in this matter??? they sent the wrong wheels and in the end get those same wheels back except now they are custom painted and they didnt have to pay for any of the paint work yet i have to pay for another set of wheels to get painted at my cost, essentially paying twice to fix a problem that original i didnt even make!! plus i have to cover the extra money spent on the rental i had to extend to use while waiting for the correct wheels to be shipped to me!!

[iconz wheels]

In my opinion, and how we run our business, if something is our fault we guarantee the product at our expense.
And yes, all wheels should be test fitted even before mounting tires.....

[SSCamaroKid]

Originally Posted by iconz wheels

In my opinion, and how we run our business, if something is our fault we guarantee the product at our expense.
And yes, all wheels should be test fitted even before mounting tires.....

wish everybody thought like your company

[Nine Ball]

It is up to the vendor to make the wheel fit. If the wheel doesn't fit, the vendor will usually pay whatever it takes to make them fit.

However, it is up to the buyer to test-fit the wheels prior to doing anything with them. Several brands I sell have a decal on the box that state this. "Test fit prior to mounting tires, or no returns issued". I always instruct my buyers to do this, especially on such a new vehicle platform like the Camaro.

Just my input, from the wheel biz.

[Mr_Draco]

They shouldn't be responsible for the cost of the paint job. It was your fault for rushing ahead and getting them painted before your tested them. You're really lucky that they are even allowing you to exchange your painted rims as most rim shops I've known will not accept returns or exchanges if the rims have been modified in any way.

As for their loss, most shops will not resale customer modified rims. In your case they will either have to pay to have the paint taken off and the rim reverted back to its original state or destroy the rim so their loss is the cost of having the rim put back into a saleable state or the cost of the rim. Either way their loss will be more then yours.

[AaronE]

If the wheel shop told you in writing that the wheels will fit your car, then they will be responsible for taking the loss on the wheels; however, if they told you orally then you will be responsible because of "buyer beware," meaning it was your responsibility test fit the product to make sure it was to your liking before accepting and modifying it.

However, just from an ethical standpoint they should be responsible for taking back unmodified wheels and rectifying the situation. Where you will run into trouble with that is the fact that you modified the wheels...

Good luck, I hope it all works out for ya.

[SSCamaroKid]

update my original post with current news on my situation thanks for all your input

[tjmac49]

WOW! What a frickin' nightmare!!! I'm exhausted just reading this thread. Good Luck.

[SSCamaroKid]

Originally Posted by tjmac49

WOW! What a frickin' nightmare!!! I'm exhausted just reading this thread. Good Luck.

hahah who u telling bro thats why i was like **** it let me just buy a pair of wheels i know that fits and keep it moving only problem is that bro in miami needs to refund me the $5k+ he has taken from me... the initial wheels he charged me $3k with tires and then on the 2nd set of rims he charged me a holding fee of $2186 and said it was just a hold and not a charge but yesterday my card definetly got charged for $2186 so thats over $5k he has of mine and NO REFUND YET!!!

[SSCamaroKid]

update added

[clg_98ta]

Hey, thanks for the good consumer information. Its always a risk when you buy from someone out of state. One of the wheels that I'm interested in is the Foose Legend's that the same guy also sells. Please let us know whether he (Speed Depot) makes good on this or not. From his ads, he sells a lot of 'Camaro' wheels, so there's really no excuse for him not knowing what will/won't fit IMO.

[SSCamaroKid]

Originally Posted by clg_98ta

Hey, thanks for the good consumer information. Its always a risk when you buy from someone out of state. One of the wheels that I'm interested in is the Foose Legend's that the same guy also sells. Please let us know whether he (Speed Depot) makes good on this or not. From his ads, he sells a lot of 'Camaro' wheels, so there's really no excuse for him not knowing what will/won't fit IMO.

yeah thats what killed me im like bro its your business to know wheels how could u make two mistakes with two different wheels???

[Nine Ball]

Don't lose faith in out-of-state vendors because of one bad apple. If you decide to upgrade to some forged wheels, I'd be glad to assist. I have a set of 10-spoke 22" wheels in stock right now, already mounted/balanced with tires and sensors.

http://www.camaro5.com/forums/showthread.php?t=62582

I'll make you a special deal on this set, since you've had issues here.

Tony

[600hp-lpe]

You need to test fit wheels BEFORE Mounting or painting them...

It maybe their fault they don't fit, but it's not their fault you didn't try them prior to doing any work on them.

IMO, if you mounted Tires on them, you probably couldn't return them.. they are considered 'used' at that point. Hopefully for you, if you had them painted, they will still refund your $$$. Not sure if a shop would honor that as they no longer can sell them.

[Bell040]

Originally Posted by 570hp-lpe

You need to test fit wheels BEFORE Mounting or painting them...

It maybe their fault they don't fit, but it's not their fault you didn't try them prior to doing any work on them.

IMO, if you mounted Tires on them, you probably couldn't return them.. they are considered 'used' at that point. Hopefully for you, if you had them painted, they will still refund your $$$. Not sure if a shop would honor that as they no longer can sell them.

I totally disagree


If it is advertised as they will fit on a 2010 Camaro SS with Brembos...... Then they should fit. No if, ands, or buts!

It makes since that SSCamaroKid would want them painted before installing them. This is ridiculous. He should not have to check and make sure that the dealer is honest first. The dealer should just be honest and do his homework before selling this crap.


If I bought a set of headers from one of the header vendors here on this site... and then I had them powdercoated before installing them.....

and then they didn't fit....

I would be getting my money for the headers and the powdercoat. And I would still be pissed because I spent half my day on the install. It is thier duty to do the homework... not mine. I am not a header expert.... or a rim expert.


Speed Depot... you won't get my business.

[SSCamaroKid]

Originally Posted by 570hp-lpe

You need to test fit wheels BEFORE Mounting or painting them...

It maybe their fault they don't fit, but it's not their fault you didn't try them prior to doing any work on them.

IMO, if you mounted Tires on them, you probably couldn't return them.. they are considered 'used' at that point. Hopefully for you, if you had them painted, they will still refund your $$$. Not sure if a shop would honor that as they no longer can sell them.

he mounted and balanced the wheels before he sent them to me and mailed them to me 3 wheels with tires so assuming he went thru all that trouble to balance and mount them ahead of time i wouldnt thought they would have fit. and a new wheel and rim is a new wheel and rim and im not buying in bullshit about it not being able to sell... and its funny after he got back the painted wheels today even he ADMITTED that they looked sweet how i did them lol!!!! go figure

[clg_98ta]

Originally Posted by Nine Ball

Don't lose faith in out-of-state vendors because of one bad apple. If you decide to upgrade to some forged wheels, I'd be glad to assist. I have a set of 10-spoke 22" wheels in stock right now, already mounted/balanced with tires and sensors.

http://www.camaro5.com/forums/showthread.php?t=62582

I'll make you a special deal on this set, since you've had issues here.

Tony

Absolutely... and that's why this forum is such an effective tool for promoting good vendors and exposing bad ones. It also helps promote problem resolution by making the issue public. I buy from online vendors all the time, but I try to buy from ones that maintain a presence and have a good rep on the forums.