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Old Today, 06:18 PM   #1
Homeless Man
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Angry Dealership Gouged My Rear Bumper

I noticed this today. The dealership that I go to is pretty big and they have been really good to me so far except yesterday I went to get an inspection and after that I did not go anywhere else. So there isn't a chance of it happening elsewhere. And before I left to the dealership I walked behind the car checking out the rear tires and I would've noticed something like this so it had to of happened at the dealer What steps do you recommend I take? The service guys are really cool and I talk to them a little when I'm there but do you think they will say you can't prove this happened here or some BS? What exactly should I do? This is very annoying. I take it to the dealer instead of a random shop for the purpose of something like this not happening
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Old Today, 06:18 PM   #2
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Old Today, 06:20 PM   #3
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Old Today, 06:25 PM   #4
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I would go back and talk to them in person. Hopefully they will treat you right, if not was the service something that you will be getting a GM survey for? It sometimes helps to bring that up, they hate getting a bad review.
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Old Today, 06:32 PM   #5
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Yes , discuss it with your service advisor first, see what he can do if no luck with him ask to speak to the service manager .If they treat you right you shouldn't have a thing to worry about.
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Old Today, 06:35 PM   #6
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Wow, some really insight advice here.
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Old Today, 07:05 PM   #7
Stewart
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I would have shown the service manager right away as like you I walk around the car before leaving. The dealership I go to walk around the car with me and inspects the car prior to taking the keys. I would, as other members stated, talk to the service rep and see where it goes. I wish you luck and hope they fix it. To me it looks like they backed into something.
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Old Today, 07:08 PM   #8
Mr. Stacy
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That blows... Good luck, hopefully the dealership will step up.
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Old Today, 07:09 PM   #9
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As other's have stated, I'd start with talking to the Service Manager ASAP; his/her response will drive future actions, if any are required. Good luck.
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Old Today, 07:15 PM   #10
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I'm waiting for this to go sideways quickly
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Old Today, 07:33 PM   #11
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Ouch...


And I still want to see the new wheels and tires...
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Old Today, 08:22 PM   #12
Homeless Man
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Should I call first or just show up in the service department?
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Old Today, 08:28 PM   #13
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If you left the dealership premises without mentioning it to anyone there, good luck. They'll more than likely claim you did it after you left or somebody hit your car when you were parked somewhere else.

I hope this isn't the case, truly... But I would be prepared to prove your case.
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Old Today, 08:35 PM   #14
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If they fight you maybe ask to review the cameras? Hope this doesn't get ugly... sending happy thoughts. Go there, don't call them...
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