Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Technical Camaro Topics > Wheels and Tires Talk Sponsored by The Tire Rack

Wheels and Tires Talk Sponsored by The Tire Rack Discuss issues related to wheels and tires

Reply
 
Thread Tools
Old 04-27-2010, 12:06 PM   #526
Savini
Account Suspended
 
Drives: 2010 Camaro SS
Join Date: Nov 2009
Location: Anaheim, CA
Posts: 274
Send a message via AIM to Savini
Hey guys! I apologize for the delay!!! The person who was responsible for the forms is no longer with the company. I (Nick) will be taking it from here...

PQ - It was myself that you spoke with on the phone regarding these wheels. We are patiently awaiting their arrival to get them fixed and back out to you as soon as possible.

I have printed out your posted shipping receipt and am taking the necessary actions to make sure you are reimbursed 100% for your shipping expense. I have spoken with Tony (DV8) and let him know the same thing.

I will be walking these through the process from the time they come in till the time they head back out to you. Thanks for your patience Randy!!
Savini is offline   Reply With Quote
Old 04-27-2010, 12:09 PM   #527
Savini
Account Suspended
 
Drives: 2010 Camaro SS
Join Date: Nov 2009
Location: Anaheim, CA
Posts: 274
Send a message via AIM to Savini
To further elaborate on this issue, every wheel that we build gets a computer run out analysis to ensure it is true. Here are a couple pictures of the machine/process we use.




We fully back our products and want our customer to be 100% satisfied with the product as well as the buying experience. Thanks guys... hope this helps a little
Savini is offline   Reply With Quote
Old 04-27-2010, 12:24 PM   #528
Darth_Emma
Psssssssssshhhhhhhhhhhhh!
 
Darth_Emma's Avatar
 
Drives: under contruction
Join Date: Nov 2009
Location: Marysville, Ohio
Posts: 13,151
Nick:
Thanks for the reassurance of your customer support. I just ordered a set of Savini SV33 wheels through Nine Ball (Tony) and I am feeling much more confident that I've purchased from a quality company. Nine Ball has been great to work with. Thanks for posting and letting us know you're on the case.
__________________
Darth_Emma is offline   Reply With Quote
Old 04-27-2010, 12:55 PM   #529
themossman
Apprehensive Optimist
 
themossman's Avatar
 
Drives: '10 SS/RS SIM
Join Date: Sep 2008
Location: JAX
Posts: 1,386
Quote:
Originally Posted by Nine Ball View Post
I'm not quite sure how me standing in the middle would make this any better.

I mean damn, I already offered to pay for PQ's wheels out of my own pocket IN FULL if there is a problem. Sure, it would suck to do that, but I will do it.

Tony
Good information...and certainly paints a different picture. In regards to you standing in the middle...go back and look at my points...it's not about standing in the middle...it's about facilitating and expediting due to relationships....and it sounds like you've done your part...so...nice work.

Regarding your commitment to make the situation right...again...nice work. I would suggest PQ update the original post once the resolution is complete to reflect you were ready to 'bail' Savini out if it came down to that.

I'm glad you added clarity as it certainly didn't ring true to the many other posts/purchases I've seen you involved/mentioned in.
__________________
Car is for sale --->http://www.camaro5.com/forums/showthread.php?t=158486
Current Summary:
Engine:Phase One-(All work by Vengeance Racing): Custom Cam, AR Headers, ported throttle body, ported intake, custom tune, dual valve springs, hardened push rods, under drive pulley, thermostat, Vararam CAI, C5R timing chain, Melling oil pump catch can, breather, MagnaFlow Sport Axle Back
Suspension: Pfadt Sport Sway Bars, Pfadt drop springs
Other: MGW Shifter, Custom Paint
my build journal ---->http://camaro5.com/forums/showthread.php?t=30057
themossman is offline   Reply With Quote
Old 04-27-2010, 12:57 PM   #530
themossman
Apprehensive Optimist
 
themossman's Avatar
 
Drives: '10 SS/RS SIM
Join Date: Sep 2008
Location: JAX
Posts: 1,386
Quote:
Originally Posted by Savini View Post
I have printed out your posted shipping receipt and am taking the necessary actions to make sure you are reimbursed 100% for your shipping expense. I have spoken with Tony (DV8) and let him know the same thing.
__________________
Car is for sale --->http://www.camaro5.com/forums/showthread.php?t=158486
Current Summary:
Engine:Phase One-(All work by Vengeance Racing): Custom Cam, AR Headers, ported throttle body, ported intake, custom tune, dual valve springs, hardened push rods, under drive pulley, thermostat, Vararam CAI, C5R timing chain, Melling oil pump catch can, breather, MagnaFlow Sport Axle Back
Suspension: Pfadt Sport Sway Bars, Pfadt drop springs
Other: MGW Shifter, Custom Paint
my build journal ---->http://camaro5.com/forums/showthread.php?t=30057
themossman is offline   Reply With Quote
Old 04-27-2010, 01:02 PM   #531
PQ
1st State Chevy supporter
 
PQ's Avatar
 
Drives: Hybrid SS Camaro
Join Date: Apr 2008
Location: Mobile, AL
Posts: 36,880
Send a message via Yahoo to PQ
Quote:
Originally Posted by 2010SSRSM6 View Post
DO NOT SHAVE YOUR TIRES.

Why would someone even say that? They want you to shave $2000 worth of rubber, weakening it and reducing its functionality because they screwed up $5000 worth of rim? WTF??
I just want to make it clear. SAVINI was NOT the one who told me about shaving the tires. lmao

It was a guy at the bowling alley this passed Friday. I just hadn't heard of it. haha

Quote:
Originally Posted by Nine Ball View Post
Who said you could shave tires? That is an idiotic statement. Avoid advice from that guy!

And yes, UPS charges quite a bit if you have them pack stuff for you. Plus they charge you for supplies, which are marked up a lot.

I can't fault Savini for taking the Firestone report as gospel though, they still have to inspect the wheels themselves first. It isn't like the Firestone guy used a dial indicator to measure the tolerances, nor did he know what was acceptable even if he could have done so.

I'd say to be patient and just let Savini handle the issue, I'm sure they will make it right.
I'm confident about it. Nick is now the man. I was actually irritated at Jeff. I totaly get that they need to get the wheels back to see for themselves. I am a little nervous however with all this 'tolerance' and 'runout' talk that I'm in an area where I don't know ANYTHING. When you are the ignorant one, that's when you are the most vulnerable. All I know is that the wheels shook my car and were balanced twice and I was told by the tire shops that they were bad. What else was I supposed to do? If the video of the rim bouncing up and down doesn't mean anything then I'm lost. That's what they showed me at both shops.

Quote:
Originally Posted by themossman View Post
I've heard nothing but good things about you on the forum...so I offer this with that in mind...and I hope you understand that I'm not trying to beat you up...I'm just offering opinion based on my view of things as a forum reader/participant.

As a vendor for Savini, I would imagine that you carry more 'weight' in terms of dealing with issues and RMA's.

While I don't resell product, we do sell services to customers for Manufactures products (very often the deals go on the same paper and we're a sub). If the customer is experiencing a significant product related issue, our company will manage the transaction for several reasons. First, we know the right people to contact in order to expedite the issue. This saves the customer from having to make 'blind' calls into an organization they are not familiar with. Second, we maintain credibility with the Manufacturer...they know when we call the issue is real and validated, so resolutions tend to be expedited and our customers are treated with a higher level of trust and respect.


I understand that you are 'assisting' PQ...but I would hope that any vendor from which I purchased a product would 'manage' the process...and just keep me informed of the updates.

In all honesty, and I don't say this to be rude or harsh, but you went from my short list of wheel vendors to 'off the list'. I don't want to buy a defective product from one party and immediately be redirected to the Manufacturer to remedy the issue...especially a product whose cost exceeds several thousand dollars.
That's unfair to be certain. Tony has right there when I had questions and told me how to streamline the process. AND, has gauranteed my satisfaction. There are products that are sold in large chains and small stores that state you have to deal with the manufacturer directly for repairs. The cost of shipping is substantial with wheels. It's more cost effective and easier to deal with the manufacturer directly. I think you are missjudging the situation.

Tony was able to work with Savini to get me these wheels in HALF the normal time. Tony has contacted me either by phone or e-mail EVERY time I sent him a PM. Even called me while he was at lunch and got the PM in e-mail, the day I discovered the problem.

Quote:
Originally Posted by Nine Ball View Post
I already offered to pay for PQ's wheels out of my own pocket IN FULL if there is a problem. Sure, it would suck to do that, but I will do it.

Tony
I won't let you dude. I think Savini will get it right anyway.

Quote:
Originally Posted by JB @ C and L Machine View Post
Now thats customer service ...I have wheels on order with Tony also.

Jay


Quote:
Originally Posted by Nine Ball View Post
I spoke with Savini this morning, to get another update. They will respond shortly.
Thank you, but until they get the wheels on Friday, I don't think there will be much to say.

Quote:
Originally Posted by Savini View Post
Hey guys! I apologize for the delay!!! The person who was responsible for the forms is no longer with the company. I (Nick) will be taking it from here...

PQ - It was myself that you spoke with on the phone regarding these wheels. We are patiently awaiting their arrival to get them fixed and back out to you as soon as possible.

I have printed out your posted shipping receipt and am taking the necessary actions to make sure you are reimbursed 100% for your shipping expense. I have spoken with Tony (DV8) and let him know the same thing.

I will be walking these through the process from the time they come in till the time they head back out to you. Thanks for your patience Randy!!
Thank you Nick. Pleasure to talk to you on the phone. Sorry you were kinda tossed to the wolves so to speak. And glad to have you on the forum. If you could check this vid, would you say this is normal? You can even see the shadow on the surface it's self going up and down. Not just the lip edge.
I'm just trying to understand what's happening because this is what the shops showed me.





Quote:
Originally Posted by Savini View Post
To further elaborate on this issue, every wheel that we build gets a computer run out analysis to ensure it is true. Here are a couple pictures of the machine/process we use.




We fully back our products and want our customer to be 100% satisfied with the product as well as the buying experience. Thanks guys... hope this helps a little
__________________
PQ is offline   Reply With Quote
Old 04-27-2010, 01:13 PM   #532
PQ
1st State Chevy supporter
 
PQ's Avatar
 
Drives: Hybrid SS Camaro
Join Date: Apr 2008
Location: Mobile, AL
Posts: 36,880
Send a message via Yahoo to PQ
Quote:
Originally Posted by themossman View Post
Good information...and certainly paints a different picture. In regards to you standing in the middle...go back and look at my points...it's not about standing in the middle...it's about facilitating and expediting due to relationships....and it sounds like you've done your part...so...nice work.

Regarding your commitment to make the situation right...again...nice work. I would suggest PQ update the original post once the resolution is complete to reflect you were ready to 'bail' Savini out if it came down to that.

I'm glad you added clarity as it certainly didn't ring true to the many other posts/purchases I've seen you involved/mentioned in.
Crap. I'll do that right now.
__________________
PQ is offline   Reply With Quote
Old 04-27-2010, 01:16 PM   #533
Nine Ball
 
Nine Ball's Avatar
 
Drives: 1969 & 2011 Camaro SS
Join Date: Oct 2008
Location: Houston, TX
Posts: 3,842
Quote:
Originally Posted by themossman View Post
Regarding your commitment to make the situation right...again...nice work. I would suggest PQ update the original post once the resolution is complete to reflect you were ready to 'bail' Savini out if it came down to that.
Over 100 posts ago:

http://www.camaro5.com/forums/showpo...&postcount=425

Nine Ball is offline   Reply With Quote
Old 04-27-2010, 01:17 PM   #534
themossman
Apprehensive Optimist
 
themossman's Avatar
 
Drives: '10 SS/RS SIM
Join Date: Sep 2008
Location: JAX
Posts: 1,386
Quote:
Originally Posted by PQ View Post
Crap. I'll do that right now.
No worries...like I 'prefaced' my earlier post...what was occurring appeared counter to what I was used to seeing from NineBall. The 'Nineball Disclaimer' will hopefully keep others from getting the same message if they happen upon this thread and don't read all 20 some odd pages.
__________________
Car is for sale --->http://www.camaro5.com/forums/showthread.php?t=158486
Current Summary:
Engine:Phase One-(All work by Vengeance Racing): Custom Cam, AR Headers, ported throttle body, ported intake, custom tune, dual valve springs, hardened push rods, under drive pulley, thermostat, Vararam CAI, C5R timing chain, Melling oil pump catch can, breather, MagnaFlow Sport Axle Back
Suspension: Pfadt Sport Sway Bars, Pfadt drop springs
Other: MGW Shifter, Custom Paint
my build journal ---->http://camaro5.com/forums/showthread.php?t=30057
themossman is offline   Reply With Quote
Old 04-27-2010, 01:46 PM   #535
themossman
Apprehensive Optimist
 
themossman's Avatar
 
Drives: '10 SS/RS SIM
Join Date: Sep 2008
Location: JAX
Posts: 1,386
Quote:
Originally Posted by Nine Ball View Post
the proverbial needle...right?

This is why I suggested PQ update the first page in the thread...this thread has gotten so large that I would hate to see your reputation sullied due to people not reading all 20+ pages.
__________________
Car is for sale --->http://www.camaro5.com/forums/showthread.php?t=158486
Current Summary:
Engine:Phase One-(All work by Vengeance Racing): Custom Cam, AR Headers, ported throttle body, ported intake, custom tune, dual valve springs, hardened push rods, under drive pulley, thermostat, Vararam CAI, C5R timing chain, Melling oil pump catch can, breather, MagnaFlow Sport Axle Back
Suspension: Pfadt Sport Sway Bars, Pfadt drop springs
Other: MGW Shifter, Custom Paint
my build journal ---->http://camaro5.com/forums/showthread.php?t=30057
themossman is offline   Reply With Quote
Old 04-27-2010, 01:48 PM   #536
Savini
Account Suspended
 
Drives: 2010 Camaro SS
Join Date: Nov 2009
Location: Anaheim, CA
Posts: 274
Send a message via AIM to Savini
PQ - That is definitely not normal... I really couldn't give you an analysis until I get the wheels back here and but them on the machine.

I dont understand how 3 of the 4 could have been like this without some serious mishandling. I just tracked the wheels and they are set to arrive on the 29th, so I will keep you posted
Savini is offline   Reply With Quote
Old 04-27-2010, 02:08 PM   #537
motorhead
bars suck
 
motorhead's Avatar
 
Drives: ZL1
Join Date: Sep 2009
Location: central, Pa
Posts: 7,774
PQ, you should have your finger in the panther's mouth instead of the ford emblem.
motorhead is offline   Reply With Quote
Old 04-27-2010, 02:24 PM   #538
PQ
1st State Chevy supporter
 
PQ's Avatar
 
Drives: Hybrid SS Camaro
Join Date: Apr 2008
Location: Mobile, AL
Posts: 36,880
Send a message via Yahoo to PQ
Quote:
Originally Posted by themossman View Post
the proverbial needle...right?

This is why I suggested PQ update the first page in the thread...this thread has gotten so large that I would hate to see your reputation sullied due to people not reading all 20+ pages.

I have tried to make sure that everyone understands that Tony has been on this from the beggining. I have no doubt that I have driven him nuts with my inquiries AND a few times when I just didn't listen. (lugs, lol) But I'd buy from him again. He's always on here and very quick to respond to questions. (and he dresses well) hahahaha

But he doesn't make the wheels or transport them. So he can only guide me in the process. I really really hope nobody dings Nine Ball for this because it would be wrong.

Quote:
Originally Posted by Savini View Post
PQ - That is definitely not normal... I really couldn't give you an analysis until I get the wheels back here and but them on the machine.

I dont understand how 3 of the 4 could have been like this without some serious mishandling. I just tracked the wheels and they are set to arrive on the 29th, so I will keep you posted
Understood. Of course. We can only just wait. I assume you saw the pics of the wheels in the boxes in the OP of this thread. I suppose they could have been damaged in shipping but who knows. When I spoke to the guy who you had me explain the problem to there at Savini he kinda explained the process to me and it would certainly seem that it would be really odd to have so many wheels go out messed up. Maybe the shipping company masked a big screw up?
__________________
PQ is offline   Reply With Quote
Old 04-27-2010, 02:42 PM   #539
Nine Ball
 
Nine Ball's Avatar
 
Drives: 1969 & 2011 Camaro SS
Join Date: Oct 2008
Location: Houston, TX
Posts: 3,842
I seem to recall jokes about using your wheels as toilets or barstools. Maybe a fat dude sat on them?
Nine Ball is offline   Reply With Quote
Old 04-27-2010, 03:13 PM   #540
Mr Twisty


 
Mr Twisty's Avatar
 
Drives: the 2nd amendment home
Join Date: May 2008
Location: OK
Posts: 14,321
Enough with the blahblahblah.... I wanna hear BONE snap!
__________________
"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
-- Benjamin Franklin
Great Racing Quotes

"Never run out of real estate, traction and ideas at the same time."
"I was doing fine until about mid-corner when I ran out of talent."
"Don't brake until you see God, just don't meet him"
Mr Twisty is offline   Reply With Quote
Old 04-27-2010, 03:20 PM   #541
PQ
1st State Chevy supporter
 
PQ's Avatar
 
Drives: Hybrid SS Camaro
Join Date: Apr 2008
Location: Mobile, AL
Posts: 36,880
Send a message via Yahoo to PQ
Quote:
Originally Posted by Nine Ball View Post
I seem to recall jokes about using your wheels as toilets or barstools. Maybe a fat dude sat on them?
I already thought about that. lol

Quote:
Originally Posted by MisterCamaro69 View Post
Enough with the blahblahblah.... I wanna hear BONE snap!
PM sent. Don't laugh at me screaming like a little girl. hahaha


Ah, hell with it, here you go.
__________________
PQ is offline   Reply With Quote
Old 04-27-2010, 03:24 PM   #542
Milk 1027
Camaro➎ moderator
 
Milk 1027's Avatar
 
Drives: '13 BLK 1LE
Join Date: Aug 2008
Location: AZ
Posts: 13,516
Quote:
Originally Posted by MisterCamaro69 View Post
Enough with the blahblahblah.... I wanna hear BONE snap!
no...............no you don't



__________________
Milk 1027 is offline   Reply With Quote
Old 04-27-2010, 03:27 PM   #543
Darth_Emma
Psssssssssshhhhhhhhhhhhh!
 
Darth_Emma's Avatar
 
Drives: under contruction
Join Date: Nov 2009
Location: Marysville, Ohio
Posts: 13,151
I'm not sure I can stomach watching/listening to that. I feel bad for PQ's fimmer!
__________________
Darth_Emma is offline   Reply With Quote
Old 04-27-2010, 03:31 PM   #544
JProberts

 
Drives: 2SS RJT RS/Sunroof
Join Date: Aug 2009
Location: Washington, DC
Posts: 871
Quote:
Originally Posted by PQ View Post
I already thought about that. lol

PM sent. Don't laugh at me screaming like a little girl. hahaha


Ah, hell with it, here you go.
Ahhhhh Damn! That sounded like it hurt man. Sounds like I heard two snaps there. You can't let the wheels win after that, get those suckers on and fixed and ride the hell out of em'.
JProberts is offline   Reply With Quote
Old 04-27-2010, 03:35 PM   #545
Darth_Emma
Psssssssssshhhhhhhhhhhhh!
 
Darth_Emma's Avatar
 
Drives: under contruction
Join Date: Nov 2009
Location: Marysville, Ohio
Posts: 13,151
My car bit me last week when I was cleaning the engine bay, but nothing like PQ got. I think his car has ticklish feet.
__________________
Darth_Emma is offline   Reply With Quote
Old 04-27-2010, 03:54 PM   #546
Savini
Account Suspended
 
Drives: 2010 Camaro SS
Join Date: Nov 2009
Location: Anaheim, CA
Posts: 274
Send a message via AIM to Savini
I missed your call... Im back if you still need me.

Quote:
Originally Posted by Darth_Emma View Post
My car bit me last week when I was cleaning the engine bay, but nothing like PQ got. I think his car has ticklish feet.
Savini is offline   Reply With Quote
Old 04-27-2010, 04:07 PM   #547
LC
ou mai gad
 
LC's Avatar
 
Drives: SW 2SS x2
Join Date: Feb 2010
Location: MX
Posts: 640
Quote:
Originally Posted by PQ View Post


Ah, hell with it, here you go.
Im sorry but thats awesome hahahahha

how the hell did you manage to do it?
__________________
LC is offline   Reply With Quote
Old 04-27-2010, 04:27 PM   #548
PQ
1st State Chevy supporter
 
PQ's Avatar
 
Drives: Hybrid SS Camaro
Join Date: Apr 2008
Location: Mobile, AL
Posts: 36,880
Send a message via Yahoo to PQ
Quote:
Originally Posted by LC View Post
Im sorry but thats awesome hahahahha

how the hell did you manage to do it?
The other wheels I was spinning by grabbing the lip. This one I got lazy for a second and wasn't thinking and was pushing the spokes.
__________________
PQ is offline   Reply With Quote
Old 04-27-2010, 04:33 PM   #549
mrray13


 
mrray13's Avatar
 
Drives: 2010 1LT RS Rally Yellow
Join Date: Oct 2009
Location: southern Illinois
Posts: 3,059
Quote:
Originally Posted by PQ View Post
I already thought about that. lol

PM sent. Don't laugh at me screaming like a little girl. hahaha


Ah, hell with it, here you go.
I wouldn't say you were screaming like a little girl, lol. I still giggled, would have probably laughed if you did scream like a little girl, lol.
__________________
PacMan
mrray13 is offline   Reply With Quote
Old 04-27-2010, 08:45 PM   #550
Mr Twisty


 
Mr Twisty's Avatar
 
Drives: the 2nd amendment home
Join Date: May 2008
Location: OK
Posts: 14,321
Can hear it snap pretty good!

.... You're a better man than me for not going down cussing and kicking... You even went back and turned the cam off

If I had a dollar for every time I said, "That was stupid!" I'd have a lotta dollars LOL
__________________
"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
-- Benjamin Franklin
Great Racing Quotes

"Never run out of real estate, traction and ideas at the same time."
"I was doing fine until about mid-corner when I ran out of talent."
"Don't brake until you see God, just don't meet him"
Mr Twisty is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Looking for replicas/similar wheels - Please Help! MiamiCane Wheels and Tires Talk Sponsored by The Tire Rack 3 03-27-2010 07:20 PM
VIP Forged Wheels For Sale EVS Motors Inc. Wheels / Tires 45 01-19-2010 05:13 PM
Wheels! Your Camaro needs forged wheels. Nine Ball Wheels / Tires 42 12-21-2009 10:51 AM
Anyone in FL replace their wheels? FunkyELF USA - Southeast 1 07-29-2009 05:44 PM


All times are GMT -5. The time now is 07:39 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.