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Old 03-09-2012, 08:36 AM   #251
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Quote:
Originally Posted by clayton006 View Post
I've contacted GM customer service with my re-occurring 1-2 shift grind issue on my 2011 Camaro. After the first 50 miles the first service stop was having second gear replaced. I've been back to the shop two more times since then (1900 miles later) and I can demonstrate the problem for the service writer and my salesman. My salesman was kind enough on his lunch time to drive my car with me in it and produce the same issue (Trying to eliminate the driver factor in the equation). This is 5 minutes after I took my car from their service department where they were "unable to reproduce the problem" 200 yards to my salesman who was able to get this to happen without thinking about it and just driving the car.

I have a case number if anyone is willing to follow up. I can PM the number to whoever needs it and provide the salesman name who drove my car (who said he'd be happy to speak with anyone from GM customer care because he doesn't like the fact that I'm not satisfied).

I've been very patient with this issue since it has been going on since the purchase of the car in November of last year. I don't want to get rid of the car I just want it fixed properly so I can enjoy it to its full potential.
PM sent.
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Old 03-12-2012, 07:48 PM   #252
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Originally Posted by SSPooler2010 View Post
In June 09 we ordered our 2010 1SS. Two days later after reading up on this forum I went back and upgraded to the 2SS. I really wanted the USB option for my Ipod ( yeah this is the female pooler not the male) but I also figured that for $2300 I should upgrade because I didnt want to kick myself for not spending the little extra to get the 2SS. Anyway, after some problems with the dealership and a call to the Customer Relations Number the car arrived and we picked it up on 9-18-2009. I had the car in the shop the following week with a problem with the USB feature. I would be driving and then all of a sudden it would stop playing the IPod and give me a "No Data" message and kick me over to the radio. Not long after the first trip to the shop we were dropping it off again for the same problem. And again. Skipping forward as the car was "stored" at the end of November because of the nasty winters here. April 1st we took the car out of storage and got to drive it again....still same problem. I took it back in to the dealership AGAIN (FOUR TIMES FOR THE SAME PROBLEM). Atleast this time they were telling me that there was a service bulletin and I am being told that there just needed to be basically an operating system update. So I dropped the car off and was given a base model ford focus that drove like crap. I was not pleased. Anyway getting off topic supposedly this fixed the problem... yet it still happens everytime I am in the car. I called customer care yesterday and was told that they would call me back yesterday. I finally get a return call after 2pm today. I called them back only to be told that it was immediately escalated and that I would get a call tomorrow afternoon. I asked to speak with a Supervisor or Manager twice I called for this only to placed on hold for over 20 minutes each time. Then they would come back and tell me that a Supervisor or a Manager was not available.

I am SOOOOO aggrevated. I LOVE this car but I am really tired of having to put it in the shop and having to drive a little crap box around instead of my gorgeous car. I am blessed that I didnt have to finance the car and I paid cash....So I have to tell you I am sorely tempted to sell the damn thing and go with something else. I was patient about all of this until the last time it was in the shop. It should not take 5 trip into the shop to fix a problem like this. But no one at GM seems to care that I am upset or even understand WHY I would be upset about this.

So far I am NOT impressed with the customer care department. I am truly hoping that they surprise me.
i have felt every feeling you just described. my car leaks oil around the pan and its been to the dealer to no avail. they even lost my phone number and tried to blame that on me. at least your problem doesnt involve the drivetrain! i know its sad but you gotta look for the silver lining.
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Old 03-12-2012, 07:50 PM   #253
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No comments on my post camaropete??????

wow camaropete surely shut his trap quick there dint he!
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Old 03-12-2012, 07:52 PM   #254
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Originally Posted by mad@gm View Post
Like I've been saying through multiple threads, customer care is a joke! The biggest concern of GM is bottom dollar/profit not customer satisfaction. How sad.

ditto!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!! oh well never again. im a die hard ford man for life now! you should see my beautiful full size bronco with all original drivetrain readin' 214000 on the odometer: no leaks anywhere! love it!
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Old 03-13-2012, 12:05 AM   #255
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Quote:
Originally Posted by XclusivEric View Post
Check your passenger floor... does if feel wierd and slimy/greasy? Do you ever get a slight white mist from your AC/Heater vents? Does it smell/taste sweet? Most likely it's your heater core. It was hard for me to notice when one day, I'm sittin at McD's drive thru and my car starts overheating. Wow needless to say it was my heater core..... at 18k? WOW! I think GM quickly threw these badboys together with that big bailout they recieved to try and make a profit from the production. Speculation? I think not, given the timeline I think it fits perfectly. I think by the time the dust settles we'll have space shuttles to fly around in.
ahah you are correct sir. at least they are purty even if they piss oil all over themselves.
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Old 03-27-2012, 09:25 PM   #256
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Originally Posted by Inferno View Post
So Pete what are the criteria for helping customers?
Quote:
Originally Posted by Inferno View Post
No comments on my post camaropete??????
Quote:
Originally Posted by camaropete View Post
Sorry, been traveling a bunch for work. There really is no criteria. If you have a legitimate problem and I think there is something I can do to help, then I will. I can't always and I usually try to tell you based on my humble opinion whether you really have an issue that I can assist with or not.
Quote:
Originally Posted by mickymaro69 View Post
wow camaropete surely shut his trap quick there dint he!
I responded to that post...

Anyway, I was neck deep in some work stuff so didn't have a chance to post much. If there are any specifics that need looked into, PM me.
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Old 04-05-2012, 10:55 AM   #257
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Leaking Camaro

I own a 2011 2ss convertible and I have had ongoing problems since day 1.
The guys at the dealer are really nice guys and they are trying but I still have the same 2 problems since day 1. Every time it rains my rear carpets are soaked. The water bags have been replaced twice, adjusted twice and carpets replaced twice and I still get water in the car. I have never seen any water entering the car so I assume its a water bag issue. I finally got GM involved against my dealers request and have a complaint #. The car is in the dealer again for its 5th attempt at repair.

Also I had the dealer install a non GM exhaust system when the car was delivered. The exhaust has been banging and rattling around when it's cold since the beginning.

Any suggestions??
Thanks for your help
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Old 04-16-2012, 11:44 AM   #258
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Originally Posted by x2dad View Post
I own a 2011 2ss convertible and I have had ongoing problems since day 1.
The guys at the dealer are really nice guys and they are trying but I still have the same 2 problems since day 1. Every time it rains my rear carpets are soaked. The water bags have been replaced twice, adjusted twice and carpets replaced twice and I still get water in the car. I have never seen any water entering the car so I assume its a water bag issue. I finally got GM involved against my dealers request and have a complaint #. The car is in the dealer again for its 5th attempt at repair.

Also I had the dealer install a non GM exhaust system when the car was delivered. The exhaust has been banging and rattling around when it's cold since the beginning.

Any suggestions??
Thanks for your help
Just sent you a message.
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Old 04-17-2012, 03:52 PM   #259
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I managed to speak with Dr. Jamie Myer at GMPP about my trans. grind. He'd called to offer me a COPO and I brought up the trouble I've had with my 2010 2SS/RS. He offered to escalate it. I declined the COPO due to the poor quality of the product GM's putting out. Absolutely zero accountability, and nothing but the run around when a problem does arise.
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Old 04-20-2012, 09:50 AM   #260
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2010 camaro tires cupping GM says normal

3 cases have been opend on this same issue 2 dealerships. Now gm is telling me that cupping is normal wear.
1st time 12000 miles all 4 tires cupped on both sides. we had to pay about 250.00 + lineup for new tires and linup with around 15000 miles.
2nd case tires were wore out on pasanger side in 6000 miles. Finaly after a lot of trouble gm and the deler came with a new set of tires and went to another delership and got an alinement.
Afew weeks went by 1st dealer called and said there line up machine was bad and had caused the tires to wear out in the 6000 miles.
3rd case about 15000 miles tires on passanger side cupping deler says alinment within speck. gm says normal tire wear to cup tires and the womp womp womp noise is normal.
Fun Fun.
caint belive gm would treat us this way.
Car is driven on a 4 lane hwy every day and non I repeat non of our veicals over the last 30 years ahs ever had this kind of a problem. 2002 silavrado on mine 130 thousand andt never alined and wears tires perfectly.
gm stuck it to us on this one. they are in bres aires phillipens and who knows where else they all have the same voice.nad named john
You know what else they have is our american jobs.

SUCKS big time,guess were stuck. its the v6 btw
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Old 04-20-2012, 03:38 PM   #261
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Kerry I responded to the thread you made about this. Could you message me your latest case number so I can look it over for you? Thank you.

Jeff Morris, Chevrolet Customer Service
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Old 04-20-2012, 05:27 PM   #262
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I have a 2010 camaro 2ss/rs which I have added tvs2300 long tube headers cold air intake, shift light and led lighting system for show my car has been professionally tuned by east coast supercharging. I had the following codes come up u0140,u0121, p2138, p0856,p0573, and p0513. And a reduced engine power indicator for about 10 min. They have stated that they can not do any work or warenty work on this vehicle because of the aftermarket mods on my car. They stated that the codes were a direct result of the mods I have added. After talking with east coast supercharging I have come to find out this has nothing to do with the mods or the tune. And is most likely due to short or bad connection to wiring from around the gas peddle or under the dash area.which it has been 2 years sense I had these mods put on and have not had an issue with the car till the last 2 months, so it makes perfect sense that this is not due to the mods. I called back they said that they cannot do any work on the car bc of the aftermarket product and I got rather agrivated with them and let them know I don't appreciate their shady dealing and it is exactly the reason I didn't buy my car from that dealership bc of the shady buisness there sales men tried to pull when looking to buy my car. Am I correct that the warranty is to be still honored by GM unless the problem is a direct result of the aftermarket addons? If I am wrong let me know, I know that the problem is electrical and nothing to do with my add ons. The problem needs to be fixed before I have any serious damage to my car in the future. The lights are all off but it is a matter of time before this bad connection where ever it is continues to short and cause perminat damage. So if GM won't warranty bc off addons and it's on me ( if that is the way it is suppose to be) where do I get my car worked on to find the issue if no GM dealership will look at my car?
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Old 04-20-2012, 05:54 PM   #263
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Old 04-21-2012, 12:15 AM   #264
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Quote:
Originally Posted by Brent_$$ View Post
I have a 2010 camaro 2ss/rs which I have added tvs2300 long tube headers cold air intake, shift light and led lighting system for show my car has been professionally tuned by east coast supercharging. I had the following codes come up u0140,u0121, p2138, p0856,p0573, and p0513. And a reduced engine power indicator for about 10 min. They have stated that they can not do any work or warenty work on this vehicle because of the aftermarket mods on my car. They stated that the codes were a direct result of the mods I have added. After talking with east coast supercharging I have come to find out this has nothing to do with the mods or the tune. And is most likely due to short or bad connection to wiring from around the gas peddle or under the dash area.which it has been 2 years sense I had these mods put on and have not had an issue with the car till the last 2 months, so it makes perfect sense that this is not due to the mods. I called back they said that they cannot do any work on the car bc of the aftermarket product and I got rather agrivated with them and let them know I don't appreciate their shady dealing and it is exactly the reason I didn't buy my car from that dealership bc of the shady buisness there sales men tried to pull when looking to buy my car. Am I correct that the warranty is to be still honored by GM unless the problem is a direct result of the aftermarket addons? If I am wrong let me know, I know that the problem is electrical and nothing to do with my add ons. The problem needs to be fixed before I have any serious damage to my car in the future. The lights are all off but it is a matter of time before this bad connection where ever it is continues to short and cause perminat damage. So if GM won't warranty bc off addons and it's on me ( if that is the way it is suppose to be) where do I get my car worked on to find the issue if no GM dealership will look at my car?
They are required by Moss Magnuson Act to show that the mods caused the issue before they can void your warranty. Have that same dealer get GM Customer ASSistance or the legal dept. on speaker phone and explain it to the service manager. He's blowing smoke. Read up on the act. Aftermarket mods have to be demonstrated to have "caused" the condition. If they decline, it's partial or complete breach of contract regarding your warranty, assuming it is still in effect. GM engineering may want to check your car out. A forensic mechanic, or an electronic engineer with a wiring diagram might be able to determine your issue. 9 times out ten, the dealership's yahoo's aren't gonna be able to resolve your issue in a months time. They're only good enough for changing your oil and applying 150 ft. lbs. of torque on your oil pan drain plug. You need a specialist, and GM is short for Generic Mediocrity.
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Old 04-21-2012, 09:30 AM   #265
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Kerry I responded to the thread you made about this. Could you message me your latest case number so I can look it over for you? Thank you.

Jeff Morris, Chevrolet Customer Service
Thank u pm sent.
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Old 04-21-2012, 10:08 AM   #266
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GM will drag it out until you can't take anymore. M/M act or not!.... they won't budge, until you get a lawyer(from my experience).

Traded both the Camaro and the Duramax, because I didn't like GM customer service. Funny, GM was going broke, you spend almost 6 figures on their products and they treat you like dirt, put you on hold, lie to you and can't seem to call you back at the scheduled time.

My ford service experience has been sooooooo much better. In and out in a timely manor, no grease in and under the car and didn't have to keep going back to get a warranty item covered. Everything with GM was a fight.

Like GM's product, but I don't even trust them with an oil change!
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Old 04-22-2012, 09:39 AM   #267
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M/M isn't going to provide remedy for everyone. If a ASA GM certified tech. performed your mods, at a GM Chevrolet Dealership, using GM over the counter parts, and they ignore you, it's not only partial, and/or complete breach of contract, it is BAD FAITH. They will make you whole, or pay a compensatory AND punitive award. Enough of these issues are common enough, to seek class action status. Do your own research so YOU understand what should happen, and can't have a service manager, a Customer Care ASSistant, or Lawyer looking for a quick ez fee, blow smoke up your posterior.
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Old 05-20-2012, 04:23 PM   #268
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I have a question that seemed to have started small, but has raised more questions.
A while back I hit a pot hole that cracked the rim. I immediately paid for a new wheel out of pocket. The car still was not right, so I had it looked at by 4 different shops. 2 diagnosed the inner tierod needed replacement, 1 shop could not find the exact problem and said the tie rod was ok.

My Dealer GM shop said the Tie rod was ok, the tech assigned to work on it acknowledged that while there was more complicated work that was necessary to keep my alignment from being in the red (which he seemed unwilling or untrained to do) that it was ok, and instead of addressing the actual work needed to be done, he then instead further misaligned the opposite wheel putting IT in the red also, to compensate for the original wheels problem. The customer service agent I was dealing with then basically said all was good and sent me on my way. This after spending all day in the shop. The felt horrible to steer, It wasn't until after this visit that I received the second diagnosis that the tie rod needed replacement by another source.

So basically my questions are:
1-Is there need for escalation here? I was very forthcoming with all information about the wheel, and some how they were unable to detect that the tie rod needed replacement? I was charged $130 for God knows what, probably the further misalignment of the car.
2-Is a busted tierod not covered under warranty in which there was no collision with any vehicle?
and 3-At the very least should'nt I get a proper alignment with the money I spent or a refund? If the car was unable to be properly aligned due to a further problems which for whatever reason they could not detect...but everyone else could,...then why was an alignment attempted? Shouldnt they have said "we can not achieve a proper alignment due to a problem in your wheel..." and go from there? Why further mess up the alignment? Why charge me for that? Why not just tell me I need a new Tierod?

Unless the work is covered under warranty which I can now understand why they did not want to do it. But what they did was very dangerous because steering conditions are that horrible. Whats my best course of action here.
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Old 05-21-2012, 08:00 AM   #269
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Quote:
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I have a question that seemed to have started small, but has raised more questions.
A while back I hit a pot hole that cracked the rim. I immediately paid for a new wheel out of pocket. The car still was not right, so I had it looked at by 4 different shops. 2 diagnosed the inner tierod needed replacement, 1 shop could not find the exact problem and said the tie rod was ok.

My Dealer GM shop said the Tie rod was ok, the tech assigned to work on it acknowledged that while there was more complicated work that was necessary to keep my alignment from being in the red (which he seemed unwilling or untrained to do) that it was ok, and instead of addressing the actual work needed to be done, he then instead further misaligned the opposite wheel putting IT in the red also, to compensate for the original wheels problem. The customer service agent I was dealing with then basically said all was good and sent me on my way. This after spending all day in the shop. The felt horrible to steer, It wasn't until after this visit that I received the second diagnosis that the tie rod needed replacement by another source.

So basically my questions are:
1-Is there need for escalation here? I was very forthcoming with all information about the wheel, and some how they were unable to detect that the tie rod needed replacement? I was charged $130 for God knows what, probably the further misalignment of the car.
2-Is a busted tierod not covered under warranty in which there was no collision with any vehicle?
and 3-At the very least should'nt I get a proper alignment with the money I spent or a refund? If the car was unable to be properly aligned due to a further problems which for whatever reason they could not detect...but everyone else could,...then why was an alignment attempted? Shouldnt they have said "we can not achieve a proper alignment due to a problem in your wheel..." and go from there? Why further mess up the alignment? Why charge me for that? Why not just tell me I need a new Tierod?

Unless the work is covered under warranty which I can now understand why they did not want to do it. But what they did was very dangerous because steering conditions are that horrible. Whats my best course of action here.
If ur tie rod needs to be replaced. IT wont be under warranty ...these wear out from street conditions. Whixh will not be covered..wear n tear is not covered..as foe the alignment. They charged u for time.probably..they shouldnt have touched your other wheel if the other wheel was not aligning properly. lutting the other one in the red does not help the other wheel it judt makes both of them bad now.. I would go back to.that shop(where did u go?) and get answers as to y thy did that and u want all wheels as close to.spec as possible and if the tie.rod needs replacment then replace it.. 130 bucks foe them to.mess up your alignment is just not.right..u shouldnt have excepted it from them.bro..wether the work is covered under warranty or not it dont matter..ts there job to.fix the.problem with the car. Shoot.me a text we can talk about it. Id really like to know what shops u went too.

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Old 05-21-2012, 12:17 PM   #270
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If ur tie rod needs to be replaced. IT wont be under warranty ...these wear out from street conditions. Whixh will not be covered..wear n tear is not covered..as foe the alignment. They charged u for time.probably..they shouldnt have touched your other wheel if the other wheel was not aligning properly. lutting the other one in the red does not help the other wheel it judt makes both of them bad now.. I would go back to.that shop(where did u go?) and get answers as to y thy did that and u want all wheels as close to.spec as possible and if the tie.rod needs replacment then replace it.. 130 bucks foe them to.mess up your alignment is just not.right..u shouldnt have excepted it from them.bro..wether the work is covered under warranty or not it dont matter..ts there job to.fix the.problem with the car. Shoot.me a text we can talk about it. Id really like to know what shops u went too.

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Man in was my dealer shop in queens. my dealer did this lol.
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Old 06-25-2012, 02:41 PM   #271
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Involve the State Attorneys' General

§ 20‑351.6. Civil action by the Attorney General.

Whenever, in his opinion, the interests of the public require it, it shall be the duty of the Attorney General upon his ascertaining that any of the provisions of this Article have been violated by the manufacturer to bring a civil action in the name of the State, or any officer or department thereof as provided by law, or in the name of the State on relation of the Attorney General. (1987, c. 385, s. 1.)

NCGS 20-351 Article 15A

GM ignored the NC laws on the books.

They are afoul of NCGS 20-351.3, 20-351.5

They refused to refund or replace, which allows the damages to be trebled. After 4 attempts, 56 days of being in the shop, my transmission's still junk, and hasn't even been removed from the car after a catastrophic failure. Who's running this asylum?
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Old 06-25-2012, 02:46 PM   #272
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Old 06-25-2012, 03:26 PM   #273
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So I have patiently bit my tongue and what not for the past two weeks about my camaro. Ever since I traded it in for a SS I have had nothing but problems. I took my 2011 brand new Camaro in for a vibration and everything has went down hill from there. The service tech e said he "thinks" its the drive shaft turns out it wasn't yet he did not call me to tell me this I had to call nor that I had to wait 3 extra days because he "forgot" to order the drive shaft fastners. Since then my car has been at the dealer for 2 consecutive weeks and of that I have had one phone call from the dealer. Even after a field tech engineer came out to pretty much do research and development and he still has no idea and it seems like a car I am paying on is a ginuea pig.They are still trying to figure out the problem supposedly but don't feel the need to contact me to let me know what is going on makes no sense to me. Not to mention I have only had it a little of 4 weeks and it's spent half of that in a shop. The fact that the gm or the dealer nor the service director has placed a call speaks volumes about the lack of acknowledgement of the problem. It's just really frustrating that the is a TOTAL lack of communication.
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Old 06-26-2012, 09:14 AM   #274
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So I have patiently bit my tongue and what not for the past two weeks about my camaro. Ever since I traded it in for a SS I have had nothing but problems. I took my 2011 brand new Camaro in for a vibration and everything has went down hill from there. The service tech e said he "thinks" its the drive shaft turns out it wasn't yet he did not call me to tell me this I had to call nor that I had to wait 3 extra days because he "forgot" to order the drive shaft fastners. Since then my car has been at the dealer for 2 consecutive weeks and of that I have had one phone call from the dealer. Even after a field tech engineer came out to pretty much do research and development and he still has no idea and it seems like a car I am paying on is a ginuea pig.They are still trying to figure out the problem supposedly but don't feel the need to contact me to let me know what is going on makes no sense to me. Not to mention I have only had it a little of 4 weeks and it's spent half of that in a shop. The fact that the gm or the dealer nor the service director has placed a call speaks volumes about the lack of acknowledgement of the problem. It's just really frustrating that the is a TOTAL lack of communication.
I apologize for any inconveniences you may be experiencing with this issue. If you could please send me any information, I would like to research this concern further. I just need your first and last name, address, phone number, VIN, mileage, and involved dealership. I look forward to working with you!

Brandon
Chevrolet Customer Service
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Old 06-26-2012, 10:20 AM   #275
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I apologize for any inconveniences you may be experiencing with this issue. If you could please send me any information, I would like to research this concern further. I just need your first and last name, address, phone number, VIN, mileage, and involved dealership. I look forward to working with you!

Brandon
Chevrolet Customer Service


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