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Old 03-31-2011, 01:56 PM   #171
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Quote:
Originally Posted by Moni View Post
I talked with GM (Rolando) today and of course he had nothing. "He's still doing research". When I asked him what the hold up was he said he talked with the service manager and was told he provided information showing the car was aligned to specs. Really? Does this look in spec to you? I faxed it to him since the SM wouldn't provide it to him. Doesn't mean he can read it or will do anything.

Someone needs to attached this to my case and push Rolando down the road so we can move on. We're not talking brain surgery here. I've been very patient and it is wearing off real fast. Maybe I need to take it up the food chain a little higher.
Please keep us posted with the progress.

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Originally Posted by Dann View Post
Can I have someone PM me pppplease? I'm taking my 2010 LS Camaro in to the shop for the fourth time on friday with a list of problems and I'm ready to drive it through the dealerships windows and leave the keys in the seat for them. I've gotten no where with them.

This is the fourth time for the same problem PLUS a page of other issues. I've even filed a complaint with a GM Rep and that was even more of a waste of time. I'm sick of being told "Birds are dropping stones on your car" And "You're over revving the car" when I don't drive it any other way then slow.

I'm not proud to own this car at all and I'd want it replaced. It's not even a year old yet and I'm terrified to see what it'll look like at the end of 5 more. This is not how my first car that I paid for is supposed to turn out right? Thanks!
PM sent.
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Old 04-01-2011, 07:16 AM   #172
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Here is the latest.... no progress.

http://www.camaro5.com/forums/showth...=136502&page=3
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Old 04-01-2011, 08:03 AM   #173
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It is nice to have the warranty, but the less times you go to a dealership the happier you are going to be. Had mine a little over a year, 2700 miles and never been to the dealership. Hope I never have to see a dealership.
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Old 04-01-2011, 10:03 AM   #174
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Originally Posted by n116ebo View Post
It is nice to have the warranty, but the less times you go to a dealership the happier you are going to be. Had mine a little over a year, 2700 miles and never been to the dealership. Hope I never have to see a dealership.
I hope you don't either because they do not know how to work on these cars.
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Old 04-01-2011, 01:09 PM   #175
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Here is the last comment posted today from Jeff on my thread.

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Originally Posted by Chevrolet Customer Svc View Post
At this point I am unable to intervene on this issue for you. I have done all I can at this point. The agent handling your case will continue to work with you the best they can.

Jeff Morris, Chevrolet Customer Service
Such great help! Can't believe what great customer service and assistance I've gotten from GM. NOT! :upset:

For those of you with the hope that these guys will help you... good luck, just handle your business yourself and take the necessary steps. They don't do anything but "review" stuff.

For me, I'm moving up.
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Old 04-03-2011, 08:44 AM   #176
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Like I've been saying through multiple threads, customer care is a joke! The biggest concern of GM is bottom dollar/profit not customer satisfaction. How sad.
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Old 04-04-2011, 06:18 PM   #177
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Like I've been saying through multiple threads, customer care is a joke! The biggest concern of GM is bottom dollar/profit not customer satisfaction. How sad.

It sure is sad! Why even offer to try to help or act like you're going to do something if you're really going to just make half the effort.
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Old 04-07-2011, 04:31 PM   #178
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Quote:
Originally Posted by mad@gm View Post
Like I've been saying through multiple threads, customer care is a joke! The biggest concern of GM is bottom dollar/profit not customer satisfaction. How sad.
Quote:
Originally Posted by Moni View Post

It sure is sad! Why even offer to try to help or act like you're going to do something if you're really going to just make half the effort.
Guys, enough bashing. Take it somewhere else. This thread is to help people who need help. Customer service does what they can to help out. They can't always move mountains and sometimes customers are asking to fix stuff that isn't GM's responsibility. So you have stated your point about customer service. We get it. Move on.
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Old 04-07-2011, 04:37 PM   #179
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agreed, this is not the axe to grind thread.

If you want to start a thread explaining your situation feel free but this is not to be used as a bully pulpit..

Thanks,
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Old 04-08-2011, 08:37 AM   #180
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You guys are correct, sorry, it can be too easy to get on a rampant over bad feelings that can be hard to forget and get over.
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Old 04-09-2011, 10:12 PM   #181
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Originally Posted by camaropete View Post
Guys, enough bashing. Take it somewhere else. This thread is to help people who need help. Customer service does what they can to help out. They can't always move mountains and sometimes customers are asking to fix stuff that isn't GM's responsibility. So you have stated your point about customer service. We get it. Move on.
You're right this is supposed to be a thread where customer service does what they can do. So why is it that one minute I'm told customer service has escalated my issue and the next I'm simply told there nothing more that can be done with out any further information. My car now has a whining compressor because the AC isn't working properly and water leaking inside from crappy warranty work done by a dealer. That's on top of a broken onstar connector and the lack of correct calibration of the AC doors from the great work the dealer did.

I'm taking care of my car with a great dealer that is doing quality work. But GM needs to stand up and recognize dealers that can't work on their cars instead of siding with them.

I'm done with this thread, I've moved on to bigger areas with a bigger impact. Just don't say you're here to help and don't.
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Old 04-10-2011, 12:19 AM   #182
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My oil pump failed...a known issue.

GM has failed to respond other than to tell me my powertrain warranty if voided due to modifications.

I was willing to have the diagnosis completed and absorb the bill if the issue was unrelated to the oil pump. There was no response. Customer service provided me with no information regarding escalation and referred me back to my dealer. My dealer then referred me back to GM customer service.

Very disappointing.
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Old 04-10-2011, 11:50 AM   #183
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Quote:
Originally Posted by themossman View Post
My oil pump failed...a known issue.

GM has failed to respond other than to tell me my powertrain warranty if voided due to modifications.

I was willing to have the diagnosis completed and absorb the bill if the issue was unrelated to the oil pump. There was no response. Customer service provided me with no information regarding escalation and referred me back to my dealer. My dealer then referred me back to GM customer service.

Very disappointing.
Very simple to understand....if you mod your engine, you void your powertrain warranty.
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Old 04-10-2011, 11:46 PM   #184
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Quote:
Originally Posted by camaropete View Post
Guys, enough bashing. Take it somewhere else. This thread is to help people who need help. Customer service does what they can to help out. They can't always move mountains and sometimes customers are asking to fix stuff that isn't GM's responsibility. So you have stated your point about customer service. We get it. Move on.

I do understand the frustrations of the vehicle owners, but you're right.. This for people looking for help, not for ranting.

Just courious, how many positive solutions that make happy customers have come from this thread?
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Old 04-15-2011, 12:28 PM   #185
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Quote:
Originally Posted by mad@gm View Post
You guys are correct, sorry, it can be too easy to get on a rampant over bad feelings that can be hard to forget and get over.
Thanks for understanding. And agreed, it is easy to get on a roll.

Quote:
Originally Posted by themossman View Post
My oil pump failed...a known issue.

GM has failed to respond other than to tell me my powertrain warranty if voided due to modifications.

I was willing to have the diagnosis completed and absorb the bill if the issue was unrelated to the oil pump. There was no response. Customer service provided me with no information regarding escalation and referred me back to my dealer. My dealer then referred me back to GM customer service.

Very disappointing.
Quote:
Originally Posted by Dans2SSCamaro View Post
Very simple to understand....if you mod your engine, you void your powertrain warranty.
themossman, as Dan said, pretty cut and dry. I have said it before that if you mod your vehicle you are setting yourself up for just this situation. And why won't GM look at it? Because you bought the car knowing that modifying voided the warranty. So why would they spend time, money and effort with further investigation if they already know?

Quote:
Originally Posted by Toyaholic View Post
I do understand the frustrations of the vehicle owners, but you're right.. This for people looking for help, not for ranting.

Just courious, how many positive solutions that make happy customers have come from this thread?
I know for a fact that there have been quite a few positive outcomes from customer service experiences and from escalations made through this thread. Each situation is unique though.
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Old 04-15-2011, 01:08 PM   #186
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CamaroPete,
I was hoping to get a number of satified people from a thread of 185 posts. Trying to figure out if this thread is worth others time to deal with.

Every time a GM owner has to think about their issue again, it gets more and more frustrating. This can be a big heartache.:( I haven't had time to persue my issue, nor wanted to have to tell the story again with no hope of progress. I will take it to the next step... as soon as I get the time.

I do appreciate your time trying to help me and understand you are not the final decision maker.
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Old 05-15-2011, 06:03 PM   #187
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Known defect but denied warranty because of modifications

On Saturday 5/7/2011, during a hard second gear shift, my transmission output shaft broke. I had the car towed to the nearest dealership. When the dealership opened on Monday, 5/9/2011, they called to tell me that they would look at it and get back to me later that day. The following day, they called back to tell me that they looked at it and believe that it looked to them like the transmission shaft was indeed broken, but they didnít have a transmission tech, so I needed to have the car towed to another dealership. This seemed odd to me, and I wasnít sure about what to do at this point, so I called GM Customer Assistance. Customer assistance was very helpful and helped me arrange to have the car towed to another dealership. The following day (Wednesday, 5/11/2011) the service manager at this dealership called me to tell me that they had the car in the shop and they had confirmed that the output shaft was broken and that they just got through taking pictures. I asked them what kind of pictures and the guy told me, "We had to take a snapshot of your engine computer and send it to GM along with pictures of your supercharger and other modifications." He told me that they should get a decision from GM in a day or two as to whether or not the repairs will be covered under warranty. On Friday, 5/13/2011, the dealership called me back to inform me that the GM was not going to warranty the repairs due to the modifications done to the car. I told him that I had been looking into this issue and that the transmission output shaft in the early builds are known to be defective and that the failure was not caused by modifications. He told me that I would have to call GM. They would not get involved and had to do what GM told them to do.

I am aggrieved by this decision for the following reasons:

My main goal is to get the car repaired ASAP. Iím not willing to let the car sit while I get the runaround. If I canít get the decision overturned in a couple of days, Iím going to have the car towed to a transmission shop to be repaired. Iíll then have to fight for reimbursement.

Pete, can you offer any advice or assistance?
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