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Old 05-16-2011, 07:30 AM   #188
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Originally Posted by mwt18 View Post
On Saturday 5/7/2011, during a hard second gear shift, my transmission output shaft broke. I had the car towed to the nearest dealership. When the dealership opened on Monday, 5/9/2011, they called to tell me that they would look at it and get back to me later that day. The following day, they called back to tell me that they looked at it and believe that it looked to them like the transmission shaft was indeed broken, but they didnít have a transmission tech, so I needed to have the car towed to another dealership. This seemed odd to me, and I wasnít sure about what to do at this point, so I called GM Customer Assistance. Customer assistance was very helpful and helped me arrange to have the car towed to another dealership. The following day (Wednesday, 5/11/2011) the service manager at this dealership called me to tell me that they had the car in the shop and they had confirmed that the output shaft was broken and that they just got through taking pictures. I asked them what kind of pictures and the guy told me, "We had to take a snapshot of your engine computer and send it to GM along with pictures of your supercharger and other modifications." He told me that they should get a decision from GM in a day or two as to whether or not the repairs will be covered under warranty. On Friday, 5/13/2011, the dealership called me back to inform me that the GM was not going to warranty the repairs due to the modifications done to the car. I told him that I had been looking into this issue and that the transmission output shaft in the early builds are known to be defective and that the failure was not caused by modifications. He told me that I would have to call GM. They would not get involved and had to do what GM told them to do.

I am aggrieved by this decision for the following reasons:

My main goal is to get the car repaired ASAP. Iím not willing to let the car sit while I get the runaround. If I canít get the decision overturned in a couple of days, Iím going to have the car towed to a transmission shop to be repaired. Iíll then have to fight for reimbursement.

Pete, can you offer any advice or assistance?
First of all, I am very sorry to hear that you have a problem. Secondly, I have posted in this thread and on this forum time and time again regarding this type of situation. Any time you make modifications to your car, you run the risk of voiding your warranty. It is really at the discretion of GM. Now, if you put an aftermarket seat in your car and your engine blows up that's one thing. But if you make heavy modifications to your car that dramatically change its performance, you are really at risk. Putting a superchanger on your car makes a significant change to HP which is directly tied to your powertrain. I am no mechanic so I can't say whether that did or didn't cause your output shaft to break, but it does give reasonable cause to deny your warranty claim.

You could try calling the customer service line back before you take the car to an independent repair shop to have the work done. But my guess is that you will get the same response and in this case I can't fault GM for that response.
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Old 05-16-2011, 06:44 PM   #189
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Any time you make modifications to your car, you run the risk of voiding your warranty. It is really at the discretion of GM.
False! We are protected from 'GM's discretion' by the Magnuson-Moss Warranty Act. I've already taken it to GM executive level, contacted my attorney, and BBB.

GM tries to use this comp out all the time. And it usually works! I'm sure it saves GM tons of money. But, it's unlawful and unethical.
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Old 06-06-2011, 08:30 AM   #190
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False! We are protected from 'GM's discretion' by the Magnuson-Moss Warranty Act. I've already taken it to GM executive level, contacted my attorney, and BBB.

GM tries to use this comp out all the time. And it usually works! I'm sure it saves GM tons of money. But, it's unlawful and unethical.
I completely agree that the M-M Warranty Act was put in place to protect consumers in warranty claims. However, in your specific case you made a MAJOR drivetrain modification to the car. Then, you experienced damage to your drivetrain. Are you saying that there is no way that adding 100s of HP to your car through aftermarket products had a negative effect on your stock drivetrain? Come on man.
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Old 06-06-2011, 02:25 PM   #191
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Originally Posted by camaropete View Post
I completely agree that the M-M Warranty Act was put in place to protect consumers in warranty claims. However, in your specific case you made a MAJOR drivetrain modification to the car. Then, you experienced damage to your drivetrain. Are you saying that there is no way that adding 100s of HP to your car through aftermarket products had a negative effect on your stock drivetrain? Come on man.

Hate to say it, but... +1 :(
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Old 06-06-2011, 08:26 PM   #192
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Originally Posted by camaropete View Post
I completely agree that the M-M Warranty Act was put in place to protect consumers in warranty claims. However, in your specific case you made a MAJOR drivetrain modification to the car. Then, you experienced damage to your drivetrain. Are you saying that there is no way that adding 100s of HP to your car through aftermarket products had a negative effect on your stock drivetrain? Come on man.
KNOWN ISSUES... that is the difference. People are experiencing issues with parts that are known and documented by GM to have specific issues...and GM is not even attempting to diagnose or offer good faith reviews...they are just flat out voiding the warranty and telling the customer to beat it.

So...when the failure is displaying the exact same characteristics as documented, can it be completely and unequivocally attributed to the 'calibrations' that the customer applied? Come on man.
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Old 06-07-2011, 04:24 PM   #193
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KNOWN ISSUES... that is the difference. People are experiencing issues with parts that are known and documented by GM to have specific issues...and GM is not even attempting to diagnose or offer good faith reviews...they are just flat out voiding the warranty and telling the customer to beat it.

So...when the failure is displaying the exact same characteristics as documented, can it be completely and unequivocally attributed to the 'calibrations' that the customer applied? Come on man.
Think about this logically. A given part (in this case the output shaft) is rated for some given performance. GM goes through extensive validation to match components for a car (engine with driveline with transmission with rearend, etc, etc). GM did note a problem with some early cars and the output shafts. They could break under certain conditions that exist on STOCK cars. I think we are clear on that. If that had happened under original stock conditions, GM would fix it.

Adding a supercharger that ups the HP significantly completely changes the drivetrain that was originally validated by GM. That may have also pushed any given component beyond its originally intended design. Did the person putting on the supercharger validate that it won't damage any of the car's original components? No. Ever wonder why? Because they didn't ever go through anything near the validation process that GM does.

So now you break a component. You did so with equipment that was never validated to work together and there is no verification that any one component wasn't pushed past its originally intended operating range. So are you saying that GM should fully investigate every incident where a component is damaged even with modified cars? How would you ever prove that it failed under "normal" conditions or failed under abnormal ones? And how much money would GM waist trying to validate claims that can't be validated anyway?
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Old 06-12-2011, 05:19 PM   #194
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Quote:
Originally Posted by camaropete View Post
I completely agree that the M-M Warranty Act was put in place to protect consumers in warranty claims. However, in your specific case you made a MAJOR drivetrain modification to the car. Then, you experienced damage to your drivetrain. Are you saying that there is no way that adding 100s of HP to your car through aftermarket products had a negative effect on your stock drivetrain? Come on man.
There is really only one way to determine what caused the failure. See this thread:

http://www.camaro5.com/forums/showthread.php?t=148924
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Old 06-18-2011, 10:24 PM   #195
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Paint problems with my 2010 Camaro. The only way I found out my car was repainted on the doors and hood was by another dealership. I was going to trade my 2SS in for the CTS-V. The Cadillac dealership informed me that my car, could have been damaged. Because my car was repainted the value of my car dropped. Before this problem, I had a clutch problem. The clutch salve cable broke while driving on the highway in FL. GM refused to repair the clutch because I couldn't wait 2 weeks for the part. I'm in the Army and I'm station at FT Gordon, GA. So could wait 2 weeks for the part. I had to rent a UHaul car trailer and call my wife. To drive down with my Chevy truck to tow my brand new Camaro back to GA. I'm sick of GM customer service and this Camaro. I need GM to retroified my problem with this car. I need a new Camaro, because if GM repaint the car. I still lose, because the value of the car will drop again. What should I do?
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Old 06-18-2011, 11:27 PM   #196
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Thanks for posting twice... I think we understood the first time.
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Old 06-21-2011, 03:47 AM   #197
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just remember that the service reps all park next to their dealerships
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Old 06-21-2011, 06:05 AM   #198
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I feel like it goes back to the old saying "You can't please ALL the people ALL the time". I see both sides of the argument and neither side is necessarily right or wrong. It appears most of the complaints are from people saying that if GM put faulty parts in their product, stand behind that product and fix it. It's understandable that GM has to protect itself from frivolous claims but if a part is known to be defective do the investigation and clear yourself from liability. I think the effort or appearance of effort would go a lot further than they might realize.
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Old 06-21-2011, 04:05 PM   #199
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just remember that the service reps all park next to their dealerships
There it is, this the problem with customer svc. The customer svc need to be independent from GM, ford and etc...
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Old 06-21-2011, 05:28 PM   #200
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Paint problems with my 2010 Camaro. The only way I found out my car was repainted on the doors and hood was by another dealership. I was going to trade my 2SS in for the CTS-V. The Cadillac dealership informed me that my car, could have been damaged. Because my car was repainted the value of my car dropped. Before this problem, I had a clutch problem. The clutch salve cable broke while driving on the highway in FL. GM refused to repair the clutch because I couldn't wait 2 weeks for the part. I'm in the Army and I'm station at FT Gordon, GA. So could wait 2 weeks for the part. I had to rent a UHaul car trailer and call my wife. To drive down with my Chevy truck to tow my brand new Camaro back to GA. I'm sick of GM customer service and this Camaro. I need GM to retroified my problem with this car. I need a new Camaro, because if GM repaint the car. I still lose, because the value of the car will drop again. What should I do?
I would like to direct message you in regards to your issues if I may.

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Old 06-21-2011, 09:49 PM   #201
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It sure is sad! Why even offer to try to help or act like you're going to do something if you're really going to just make half the effort.
I agree with you, I say just buy Ford instead of GM! I hate I said that but if GM won't stand behind their product. Then why should we?
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Old 06-24-2011, 06:53 AM   #202
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well they better not stand in front of their products because if they did it might break free and roll their asses over
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Old 06-24-2011, 09:13 AM   #203
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well they better not stand in front of their products because if they did it might break free and roll their asses over

What issue have you had?
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Old 06-25-2011, 01:37 AM   #204
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well my camaro only has 4k on it so none with it. the chevy dealership in my town is a lithia and ive had many problems with the service writers and service with my truck with chevy.
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