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Old 07-14-2010, 09:57 AM   #76
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Originally Posted by BA-Jackpot View Post
Appaerantly camaropete thinks I cant drive;cause I have written something he dont like??
I said I let the clutch all the way out all at once, or quickly, ( something like that) to make sure you know, I DIDNT slip the clutch. I also said it wasnt in launch mode.
So why did he explain to me how use it?
I also said I put the pedal down. That is the throttle, how else do you get the car to go? Does he have another way to get a car to go??
He also said I have abused my car... Do I know him? Does he live next door??
I havent been to the dragstrip, I havent abused my car, I HAVE driven over the speed limit. I havent done burnouts, And I am just now turning the traction control off once in a while just to see the difference in driving.
So why does this stranger who seems to want to help; tell me I dont know how to drive?
I dont care how long he has drivin a manual shift. I think he is a know it all.
Later.
you are entitled to your opinion

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Originally Posted by camaropete View Post
BA-Jackpot, Sorry if I offended you. As I said, that wasn't my intent. I definitely wasn't turning this into something personal. Have you had any other issues with your clutch since you first experienced the behavior you described? If you have, then I would take the car back to the dealer and see if you can reproduce it for them. If you can and they still aren't correcting the issue to your satisfaction, then come back here and follow the escalation procedure outlined in this thread.
thanks for the clarification.

Back on topic Boys.

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Old 07-17-2010, 10:40 PM   #77
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gtahvit.
I like that blue. If that is your car, it is a great choice in colors.
Carry on.
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Old 07-17-2010, 10:55 PM   #78
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gtahvit.
I like that blue. If that is your car, it is a great choice in colors.
Carry on.
Thanks very much. It is my ride. I wasn't sure about the blue before I got it. But I'm real happy with it now.

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Old 08-05-2010, 11:46 AM   #79
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I wanted to add a note here (and I will edit it into my original post) that if you have contacted or state you are going to contact a lawyer my ability to assist you will be limited. I know some people get frustrated with dealing with these issues and I don't blame them. In fact, I completely understand. I just want to be upfront and honest with what I can and can't help with.
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Old 08-05-2010, 02:59 PM   #80
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In June 09 we ordered our 2010 1SS. Two days later after reading up on this forum I went back and upgraded to the 2SS. I really wanted the USB option for my Ipod ( yeah this is the female pooler not the male) but I also figured that for $2300 I should upgrade because I didnt want to kick myself for not spending the little extra to get the 2SS. Anyway, after some problems with the dealership and a call to the Customer Relations Number the car arrived and we picked it up on 9-18-2009. I had the car in the shop the following week with a problem with the USB feature. I would be driving and then all of a sudden it would stop playing the IPod and give me a "No Data" message and kick me over to the radio. Not long after the first trip to the shop we were dropping it off again for the same problem. And again. Skipping forward as the car was "stored" at the end of November because of the nasty winters here. April 1st we took the car out of storage and got to drive it again....still same problem. I took it back in to the dealership AGAIN (FOUR TIMES FOR THE SAME PROBLEM). Atleast this time they were telling me that there was a service bulletin and I am being told that there just needed to be basically an operating system update. So I dropped the car off and was given a base model ford focus that drove like crap. I was not pleased. Anyway getting off topic supposedly this fixed the problem... yet it still happens everytime I am in the car. I called customer care yesterday and was told that they would call me back yesterday. I finally get a return call after 2pm today. I called them back only to be told that it was immediately escalated and that I would get a call tomorrow afternoon. I asked to speak with a Supervisor or Manager twice I called for this only to placed on hold for over 20 minutes each time. Then they would come back and tell me that a Supervisor or a Manager was not available.

I am SOOOOO aggrevated. I LOVE this car but I am really tired of having to put it in the shop and having to drive a little crap box around instead of my gorgeous car. I am blessed that I didnt have to finance the car and I paid cash....So I have to tell you I am sorely tempted to sell the damn thing and go with something else. I was patient about all of this until the last time it was in the shop. It should not take 5 trip into the shop to fix a problem like this. But no one at GM seems to care that I am upset or even understand WHY I would be upset about this.

So far I am NOT impressed with the customer care department. I am truly hoping that they surprise me.
I have the same problem with a brand new 160gb. iPod. My honest opinion is; It's not the USB connection. Sometimes, the iPods will freeze up and you have to re-boot them regardless if it's attached via USB to your car, home reciever or just plugged into your earbuds.
Obviously, if / when this happens anything attached to the iPod will get bumped or just do nothing.
In the case of the Camaro, it's kind of a neat feature that it bumps you to the radio instead of freezing up. At, least you can do something other than re-start you vehicle like I've seen in very high end vehicles like Porsche. And, again in that case it wasn't the car it was the brand of in dash navigation.
Next time this happens, un-plug the iPod, and it will sometimes un-freeze just by un-plugging; If not hold down the up button and the centre button on the iPod simultaneously for about a minut, until it shuts-down, and then it will re-boot. At, that point you can plug it back in the USB port on the vehicle.
Another thing you can do is us iTunes to upgrade the firmware on the iPod device (if there is an upgrade available), to see if that resolves the problem.
Hope this helps.
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Old 08-06-2010, 10:54 PM   #81
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I got my 2010 camaro in may last year. Before I paid my first note I had brought the car in for paint peeling, clicking noise, belt noise, hood not lined up with car body, trunk spoiler coming off, driver door doesn't line up with dash, etc. I have left work many days to go back and forth with this car over the past year. Unfortunately not all of the issues have been completely resolved to my satisfaction. The service deartment I am working with are nice but I am just not satisfied with all of these issues with a new car. I have had two different case numbers with GM. When is enough enough? The car was brought in five times for the ssame issue! And..it still does it sporatically and the service department cant get it to reproduce now. Now after a year of misery and not enjoying my car...I find out that my two front tires are wearing on the inside...cupping. Was told it was due to the tight suspension. Rear tires are wearing even. Tire pressure always good. What gives?? Any help would be appreciated.
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Old 08-06-2010, 11:52 PM   #82
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Originally Posted by camaropete View Post
Also, anyone who uses the process please post your results so others can see how things were handled.
I waited forever to get my parts when the service manager suggeted that I call them. Miraculously, three days later my driveshaft was in
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Old 08-08-2010, 08:03 AM   #83
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Originally Posted by CamaroKitty View Post
I got my 2010 camaro in may last year. Before I paid my first note I had brought the car in for paint peeling, clicking noise, belt noise, hood not lined up with car body, trunk spoiler coming off, driver door doesn't line up with dash, etc. I have left work many days to go back and forth with this car over the past year. Unfortunately not all of the issues have been completely resolved to my satisfaction. The service deartment I am working with are nice but I am just not satisfied with all of these issues with a new car. I have had two different case numbers with GM. When is enough enough? The car was brought in five times for the ssame issue! And..it still does it sporatically and the service department cant get it to reproduce now. Now after a year of misery and not enjoying my car...I find out that my two front tires are wearing on the inside...cupping. Was told it was due to the tight suspension. Rear tires are wearing even. Tire pressure always good. What gives?? Any help would be appreciated.
Very sorry to hear that you are having issues. Have you followed the escalation procedure for those items that haven't been resolved by the dealer? If not, I would do that next. I would also make sure that you have everything documented as thoroughly as possible.
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Old 08-23-2010, 12:37 PM   #84
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my troubles

hey Pete, here's an updated copy of my service history for my Camaro...
Attached Files
File Type: doc 2010 Camaro 2SS-RS Service Log COPY.doc (44.5 KB, 195 views)
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Old 08-23-2010, 05:49 PM   #85
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hey Pete, here's an updated copy of my service history for my Camaro...
PM sent.
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Old 09-12-2010, 04:29 PM   #86
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hey Pete, here's an updated copy of my service history for my Camaro...

WOW
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Old 09-28-2010, 12:31 AM   #87
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hey Pete, here's an updated copy of my service history for my Camaro...
Oh.. My.. God..

Why have they not given you a new car yet??!
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Old 10-02-2010, 09:46 AM   #88
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camaro problems

I don't know how many other people that have had as many problems as I have but my dream ss has been a nightmare, in one year I've burnt over 4qts oil, had my audio reprogrammed twice, door speakers replaced,amp replaced, rear speakers are loose and rattle(operating as designed Im told) hvac reprogrammed once and still loose heat, tires don't like to hold air, paint is coming off, clutch petal is catching almost to the top now, exhaust is rattling, loosing anti-freeze somewhere now-told no leaks, 1-3 gear is rough to up shift, 1/2 gear on downshift almost can't its so hard, trans noise-clutch release/imput shaft bearing-dont know which, dealership says they cant hear it but funny enough aamco can, dealerships treat me like mine is the only camaro with problems, and customer care I think should be renamed to don't care! Every time I finally get them to either agree they drop me like a rock and when I call back to see whats going on with a district rep that I have been promised multiple times NOBODY knows what Im talking about or has any record of those promises! I was raised a gm/chevy man but any more I really can't ever see my self ever owning another with the poor treatment I have received. Anybody got any helpful advice?
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Old 10-02-2010, 10:26 AM   #89
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Time for those of us that are getting the dealer, and gm customer service, run around to contact a hand full of automotive and consumer magazines. I contacted consumer reports and asked if they would dig a little deeper, but it takes way more than just one person.

Fact 1. majority of the service bulletins are related to either re greasing or re torquing. Saves an assload of money masking the issue instead of fixing the issue. What happens five years down the road when the grease has evaporated, or starts running.

2. Dealers, for whatever reason, are afraid to submit warranty claims.

3. GM customer service is of no help what so ever.

4. Service managers are telling customers one thing, but for whatever reason will write saying the problem cannot be duplicated. I actually had a service manager tell me gm was going to contact them the next week, but when I signed the release form, it stated the problem could not be duplicated, even after half the mechanics in the shop could hear it.

5. GM Customer service will always side with the dealer.
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Old 10-02-2010, 12:03 PM   #90
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Quote:
Originally Posted by mad@gm View Post
I don't know how many other people that have had as many problems as I have but my dream ss has been a nightmare, in one year I've burnt over 4qts oil, had my audio reprogrammed twice, door speakers replaced,amp replaced, rear speakers are loose and rattle(operating as designed Im told) hvac reprogrammed once and still loose heat, tires don't like to hold air, paint is coming off, clutch petal is catching almost to the top now, exhaust is rattling, loosing anti-freeze somewhere now-told no leaks, 1-3 gear is rough to up shift, 1/2 gear on downshift almost can't its so hard, trans noise-clutch release/imput shaft bearing-dont know which, dealership says they cant hear it but funny enough aamco can, dealerships treat me like mine is the only camaro with problems, and customer care I think should be renamed to don't care! Every time I finally get them to either agree they drop me like a rock and when I call back to see whats going on with a district rep that I have been promised multiple times NOBODY knows what Im talking about or has any record of those promises! I was raised a gm/chevy man but any more I really can't ever see my self ever owning another with the poor treatment I have received. Anybody got any helpful advice?
mad@gm,

Have you called the customer service line noted in the first post of this thread? If so, send me your VIN and your case number.

Quote:
Originally Posted by joe h View Post
Time for those of us that are getting the dealer, and gm customer service, run around to contact a hand full of automotive and consumer magazines. I contacted consumer reports and asked if they would dig a little deeper, but it takes way more than just one person.

Fact 1. majority of the service bulletins are related to either re greasing or re torquing. Saves an assload of money masking the issue instead of fixing the issue. What happens five years down the road when the grease has evaporated, or starts running.

2. Dealers, for whatever reason, are afraid to submit warranty claims.

3. GM customer service is of no help what so ever.

4. Service managers are telling customers one thing, but for whatever reason will write saying the problem cannot be duplicated. I actually had a service manager tell me gm was going to contact them the next week, but when I signed the release form, it stated the problem could not be duplicated, even after half the mechanics in the shop could hear it.

5. GM Customer service will always side with the dealer.
joe h,

Send me your VIN and case number as well. I would disagree with you on a couple of points including 2. My dealer has no problem submitting warranty claims. Regarding 4, if you didn't like what was written on the paper, you shouldn't have signed it.

Very sorry to hear that both of you have experienced issues.
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Old 10-02-2010, 01:14 PM   #91
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camaro problems

camaropete,
Im expecting another call back from the customer don't care people begining of the week, depending on the let down I will let every one know what happens and if your help will be needed, my guess with the past six month experience with them is nothing will be done as usual! Will let you know
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Old 10-02-2010, 01:49 PM   #92
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mad@gm,
joe h,

Send me your VIN and case number as well. I would disagree with you on a couple of points including 2. My dealer has no problem submitting warranty claims. Regarding 4, if you didn't like what was written on the paper, you shouldn't have signed it.

Very sorry to hear that both of you have experienced issues.

All this was happening 3 months ago with a noisy ac compressor. Eventually the belt broke and the noise went away after fixing.

But my issue isn't only with the Camaro. I had a 2008 Impala with starter issues. The car would start super rich and take longer to fire. The dealer gave me a copy of the TSB which told the service department that the problem was normal and not to fix it. I sold the car shortly after.

Second issue with the camaro is a warped airbox. First dealer I took it to wouldn't even order a new one because the service manager wasn't in, and only he could apparently make the call on whether it was a warranty issue. So I bring the car across town to another dealer, and their service writer has no issue ordering a new one and writes down that it appears to be heat related. There is no reason a person should have issues getting a $30 air box ordered.
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Old 10-02-2010, 02:27 PM   #93
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WOW
Quote:
Originally Posted by SDCamaro10 View Post
Oh.. My.. God..

Why have they not given you a new car yet??!
hey, that was the August 2010 document... it has about a month and a half of updates now that it's October! you guys would flip your lids if you heard the full, up-to-date story...

Quote:
Originally Posted by mad@gm View Post
I don't know how many other people that have had as many problems as I have but my dream ss has been a nightmare, in one year I've burnt over 4qts oil, had my audio reprogrammed twice, door speakers replaced,amp replaced, rear speakers are loose and rattle(operating as designed Im told) hvac reprogrammed once and still loose heat, tires don't like to hold air, paint is coming off, clutch petal is catching almost to the top now, exhaust is rattling, loosing anti-freeze somewhere now-told no leaks, 1-3 gear is rough to up shift, 1/2 gear on downshift almost can't its so hard, trans noise-clutch release/imput shaft bearing..............
"operating as designed" is code for "this is a bad design". a new engine that blows up the first time it's started OPERATES AS DESIGNED - but it's a shetty design.

i haven't burned oil, but i HAVE leaked oil.

been through the audio system reprogramming several times, still having problems. even talked to a GM tech on the phone, and he was talking like he wanted me to be his "guinea pig" and try all these different things to get it to work... and in the end was told that it's "operating as designed".

my tires don't hold air either. i've got an old pickup truck though, put new tires on it about 2 years ago, and they haven't leaked a pound of air pressure... go figure.

and i do have paint chipping in places other than under the rear spoiler.

Quote:
Originally Posted by joe h View Post
2. Dealers, for whatever reason, are afraid to submit warranty claims.

3. GM customer service is of no help what so ever.

4. Service managers are telling customers one thing, but for whatever reason will write saying the problem cannot be duplicated. I actually had a service manager tell me gm was going to contact them the next week, but when I signed the release form, it stated the problem could not be duplicated, even after half the mechanics in the shop could hear it.

5. GM Customer service will always side with the dealer.
the dealers are afraid of having to do "warranty" work for the same problem, two times or more. so they'll cover it up, do it "internally" as a quick fix, or try to take your car back without giving you any paperwork describing the authorized work.

GM Customer Service: after 3 or 4 weeks of contact and conversations, i had my case handed off to some poor lady who had no prior knowledge of my issues. she called me, told me that my case would be closing, and she offered me free oil changes and tire rotations for a year............... 1 - i only get one oil change per year because i put so few miles on my Camaro......... 2 - the tires are different sizes and can't be rotated. i pointed this out to the lady on the phone, i denied the offer, and told her that i would be taking my car in for an oil change in a few weeks and i would be paying for it myself.

as for "inability to duplicate the problem"... whenever i bring my Camaro in with a problem, i duplicate it for the service writer, and explain the problem in the clearest terms possible. then my car is at the dealer for a week, i come to pick it up and they were "unable to duplicate customer's concerns". i have, more than once, grabbed that paper and walked back to the service tech and shown him exactly what the problem is and duplicated it right in front of him. all i get in return is a stupid expression on his face.

i have even had problems, such as "engine flutter"... i described it to the service writer... the tech drove it and noticed the flutter and thought it was unusual... then the tech drove it with the shop foreman to point it out, and the foreman said it was a "normal operating characteristic" - the hell it is - and i get the car handed back to me a few days later with no work being performed on it.

time and time again i find myself describing problems to people who don't know jack about the 5th gen Camaro or any of the technologies involved... getting into deep conversations, explaining to them how these systems work, how they SHOULD work, and how mine is malfunctioning. and all i get in return is that stupid expression on their faces.
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Old 10-02-2010, 02:30 PM   #94
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But my issue isn't only with the Camaro. I had a 2008 Impala with starter issues. The car would start super rich and take longer to fire. The dealer gave me a copy of the TSB which told the service department that the problem was normal and not to fix it. I sold the car shortly after.
this is another dealer problem.

they confuse the term "normal" with "COMMON", as in a "common problem". just because EVERY 2008 Impala has this problem, it doesn't mean that it's "normal".
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Old 10-02-2010, 05:50 PM   #95
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I would guss the reason they havent given me a new car yet is cause they allready got my money and dont care! Hell my 2SS dont even have back up assist when its listed as standard, the selling dealer told me that mine was built too soon when I asked the build date was 7/21/09 and they said it wasnt added till 8/09, yeah thanks gm
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Old 10-02-2010, 06:21 PM   #96
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Good luck to all you guys. I got a new truck for my Camaro. The only way I could see not losing my arse on this car was to dump it. I had alot of these problems, too. It become the expected from anything associated witht the government.
Good ole chevy has become Government Motors.
Hope the truck dont have any problems, cause for some dumb reason, I traded for a chevy truck.
I hope because it is not a high performance sports car designed for enthusiasts who remember the muscle days, it wont be as much of a hassle, but my expectations are not as they usede to.
I was under the false impression that a car with 426 horsepower from chevrolet would have had the drivetrain to go with the rest of the car. The car has potential,but if I get another performance car, it wont the be the Camaro. And I will tell anyone who will listen NOT to buy one. Dont Beleive the HYPE!!!
Thanks to folks at the dealer and people like camaropete for helping me see that I would never get any support on this car.
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Old 10-03-2010, 06:37 PM   #97
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Hey guys, I was talking to a guy at a shop I used to work at and he claims to have watched a show on camaros and says that the first six months of production were soo screwed up that they were called back and crushed. Sounds kinda strange to me but anything is possible I guess. Anybody ever heard of this happening?
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Old 10-03-2010, 06:53 PM   #98
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Hey guys, I was talking to a guy at a shop I used to work at and he claims to have watched a show on camaros and says that the first six months of production were soo screwed up that they were called back and crushed. Sounds kinda strange to me but anything is possible I guess. Anybody ever heard of this happening?
You can't believe everything you hear.
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Old 10-03-2010, 07:16 PM   #99
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Thanks for the thread Pete!

I'll be PM'ing you as soon as I can write all this stuff down. I have complete records and want to be sure the facts are straight. Talk soon.
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Old 10-03-2010, 07:22 PM   #100
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Thanks for the thread Pete!

I'll be PM'ing you as soon as I can write all this stuff down. I have complete records and want to be sure the facts are straight. Talk soon.
I will be on the lookout for the PM. Hopefully I can help out. Sorry you are having issues.
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