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Old 11-04-2010, 10:46 AM   #126
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GM Bashing

"Don't bash GM if you haven't taken the proper steps to make sure that your issue has been resolved. I hope this helps anyone who may be experiencing issues."

Don't bash GM?? Well lets see - my car only has 5000 miles on it now - and they acknowledge it has a problem - but also say they don't have a solution for it. So they are telling me nothing can be done.

I don't know how a company can sell me a car, admit it now has a problem, falls withing the warranty, but doesn't have a solution and now doesn't have to do anything about it.

I, like most people here, love Camaros. Today I walked out and saw mine and was pissed! At the car, at the dealer, at Chevrolet, and at GM. They literally have taken all the joy of owning a 2010 SS.
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Old 11-06-2010, 10:03 PM   #127
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Pete Ö

Recently, I traded my 2010 2 LT Camaro for a 2011 2 SS/RS model. The day after my purchase, I discovered a 2" scratch on the exterior of the windshield right in the middle of the HUD and headed over to the dealer. The service manager explained to me the scratch was too deep to be filled and a replacement windshield would be covered under warranty. He went on to tell me he should have the replacement in a couple of days, so I left on a positive note.

After 4 months, the only communication I had with the service department was when I stopped and was told by the service manager that GM was releasing no windshields, they were all going to the plant. I did speak with the owner of the dealership regarding an unrelated problem I had in his service department, but he never offered assistance with either of my problems. When I explained to him that once my windshield was replaced I would never step foot back into his dealership, his reply was ďyouíll be back, weíre too convenient for you to go anywhere elseĒ (the next closest dealer is in another state).

Last week, I came across this thread and very skeptically decided to give your suggestions a try. So last Friday I called the 800 number listed in your original post. The person I spoke with gave me a case number and escalated it to the next level of support. Within 24 business hours, level 2 support called and much to my surprise, I was informed that my replacement windshield was sitting at the dealer. The windshield has since been installed and my problem has been resolved. I donít know how they did it, but the Customer Assistance Group accomplished over 1 weekend what the dealer couldnít do in 4 months! Iím positive that had I not followed your instructions, Iíd still be waiting for my replacement windshield.

I canít thank you and GM's Customer Assistance Group enough! To all the other Camaro owners that are experiencing problems, I hope everything works out for you guys!


Thank You!
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Old 11-07-2010, 05:02 PM   #128
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Originally Posted by kaos_ss View Post
"Don't bash GM if you haven't taken the proper steps to make sure that your issue has been resolved. I hope this helps anyone who may be experiencing issues."

Don't bash GM?? Well lets see - my car only has 5000 miles on it now - and they acknowledge it has a problem - but also say they don't have a solution for it. So they are telling me nothing can be done.

I don't know how a company can sell me a car, admit it now has a problem, falls withing the warranty, but doesn't have a solution and now doesn't have to do anything about it.

I, like most people here, love Camaros. Today I walked out and saw mine and was pissed! At the car, at the dealer, at Chevrolet, and at GM. They literally have taken all the joy of owning a 2010 SS.
Without knowing the details of your particular issue, I can't comment specifically on what you experienced. That statement was aimed at those people who are in this thread just to complain and bash. That isn't productive and doesn't help those who need it. If you would like me to look into your particular issue, PM me with some details including your VIN and GM case number.
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Old 11-07-2010, 05:03 PM   #129
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Originally Posted by Inferno_Orange View Post
Pete Ö

Recently, I traded my 2010 2 LT Camaro for a 2011 2 SS/RS model. The day after my purchase, I discovered a 2" scratch on the exterior of the windshield right in the middle of the HUD and headed over to the dealer. The service manager explained to me the scratch was too deep to be filled and a replacement windshield would be covered under warranty. He went on to tell me he should have the replacement in a couple of days, so I left on a positive note.

After 4 months, the only communication I had with the service department was when I stopped and was told by the service manager that GM was releasing no windshields, they were all going to the plant. I did speak with the owner of the dealership regarding an unrelated problem I had in his service department, but he never offered assistance with either of my problems. When I explained to him that once my windshield was replaced I would never step foot back into his dealership, his reply was ďyouíll be back, weíre too convenient for you to go anywhere elseĒ (the next closest dealer is in another state).

Last week, I came across this thread and very skeptically decided to give your suggestions a try. So last Friday I called the 800 number listed in your original post. The person I spoke with gave me a case number and escalated it to the next level of support. Within 24 business hours, level 2 support called and much to my surprise, I was informed that my replacement windshield was sitting at the dealer. The windshield has since been installed and my problem has been resolved. I donít know how they did it, but the Customer Assistance Group accomplished over 1 weekend what the dealer couldnít do in 4 months! Iím positive that had I not followed your instructions, Iíd still be waiting for my replacement windshield.

I canít thank you and GM's Customer Assistance Group enough! To all the other Camaro owners that are experiencing problems, I hope everything works out for you guys!


Thank You!
Awesome to hear! Very glad that the process worked and that you took the time to post about your positive experience!
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Old 11-23-2010, 01:39 AM   #130
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This is the worst car buying experience I have ever had. I was all excited about my new rod until 3800 miles came along and the leader lines to the transmission broke leaking all the transmission fluid from my car. Now the car is slipping and the GM field rep Gordon Heist, the service manager Mike at Hampton Chevy, and Executive GM Krystal Hernandez give me no resolution. Needless to say, President Mark Ruess is an untouchable. Mr. Ruess, why wont you communicate with your unhappy customers? I got an email from a production person from Canada..the word is because there is a part shortage. They have even had to cut a shift on the line because of parts shortages. They'd rather keep the line going than deal with current sold problems. Face it, he already has our money. I tell you im so over this car issue. Hampton Chevy where I bought it even asked me to take it to another dealer...lol He's tired of me on his door step and Im just tired of the issues and the car at this point. Im not a shy person and have advertised this to every person I know in Hampton Roads. Im even looking into putting a billboard up on I64 next to Newport News airport exit. Featuring my Victory Red Camaro behind a big bright yellow lemon.
Thanks for letting me vent!!
Michelle Allison
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Old 12-19-2010, 08:16 AM   #131
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Originally Posted by Michelle Allison View Post
This is the worst car buying experience I have ever had. I was all excited about my new rod until 3800 miles came along and the leader lines to the transmission broke leaking all the transmission fluid from my car. Now the car is slipping and the GM field rep Gordon Heist, the service manager Mike at Hampton Chevy, and Executive GM Krystal Hernandez give me no resolution. Needless to say, President Mark Ruess is an untouchable. Mr. Ruess, why wont you communicate with your unhappy customers? I got an email from a production person from Canada..the word is because there is a part shortage. They have even had to cut a shift on the line because of parts shortages. They'd rather keep the line going than deal with current sold problems. Face it, he already has our money. I tell you im so over this car issue. Hampton Chevy where I bought it even asked me to take it to another dealer...lol He's tired of me on his door step and Im just tired of the issues and the car at this point. Im not a shy person and have advertised this to every person I know in Hampton Roads. Im even looking into putting a billboard up on I64 next to Newport News airport exit. Featuring my Victory Red Camaro behind a big bright yellow lemon.
Thanks for letting me vent!!
Michelle Allison
Sorry about your issue Michelle. I am checking into it. Just one comment on something you said though about Mark Reuss not responding to customers. Frankly, asking the president of a 200,000+ person company to field customer support questions isn't viable. That is why GM has in place a customer service organization and processes. Anyway, feel free to PM me and vent all you would like and sorry again that you are having the issue.

Pete
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Old 12-20-2010, 12:46 AM   #132
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Quote:
Originally Posted by Michelle Allison View Post
This is the worst car buying experience I have ever had. I was all excited about my new rod until 3800 miles came along and the leader lines to the transmission broke leaking all the transmission fluid from my car. Now the car is slipping and the GM field rep Gordon Heist, the service manager Mike at Hampton Chevy, and Executive GM Krystal Hernandez give me no resolution. Needless to say, President Mark Ruess is an untouchable. Mr. Ruess, why wont you communicate with your unhappy customers? I got an email from a production person from Canada..the word is because there is a part shortage. They have even had to cut a shift on the line because of parts shortages. They'd rather keep the line going than deal with current sold problems. Face it, he already has our money. I tell you im so over this car issue. Hampton Chevy where I bought it even asked me to take it to another dealer...lol He's tired of me on his door step and Im just tired of the issues and the car at this point. Im not a shy person and have advertised this to every person I know in Hampton Roads. Im even looking into putting a billboard up on I64 next to Newport News airport exit. Featuring my Victory Red Camaro behind a big bright yellow lemon.
Thanks for letting me vent!!
Michelle Allison
Just go ahead and trade the thing off like I did. From all the help I got with mine, I finally just traded. No more headaches!
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Old 12-21-2010, 08:10 PM   #133
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Well, CamaroPete really couldn't help me. He just regurgitated the same ole' crap that the customer service reps said. Hmmmmm........

Guess I gotta take this to the next level.

I can't wait for these guys to get treated like we have. Don't worry GM reps... there will be a day for you to feel how we feel. Never underestimate karma.
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Old 12-22-2010, 01:53 PM   #134
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customer care can be a waste of time, I have escalated my case my self, thankfully a good family friend was a plant manager and due to his help Im now dealing with the executive offices in Detroit, so far things are moving good but I won't know what will be done about my turd until the holidays are over and I can get to a different dealer for a meeting with a gm rep and the service mgr.
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Old 12-22-2010, 02:14 PM   #135
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Well, CamaroPete really couldn't help me. He just regurgitated the same ole' crap that the customer service reps said. Hmmmmm........

Guess I gotta take this to the next level.

I can't wait for these guys to get treated like we have. Don't worry GM reps... there will be a day for you to feel how we feel. Never underestimate karma.
Sorry that I couldn't do anything to help. For the benefit of this thread and those who may read it I feel it is relevant to make this point. You modified your vehicle from its original design by having installed an aftermarket part (and a significant modification at that). I am not saying that your issue was due to that modification or not. But in making that modification you basically opened yourself up to the exposure that you are now experiencing. The GM warranty is clear when it comes to alterations to the vehicle. So, for the benefit of others on this site, I would HIGHLY recommend that you read your warranty information carefully before making modifications to your car. It is probably worth checking with your dealer as well to ensure they won't have any issue should your car require warranty work. If you don't, then you definitely run the risk of putting yourself in a situation where GM says it is your responsibility.
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Old 12-22-2010, 03:28 PM   #136
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It is on GM to prove the modification broke "the part". I do not know what the problem was so I cannot say anymore about it. Just for example if I put a CAI on the car and the electric windows do not work GM has to prove the CAI caused the fault and it must be proven. Just saying we will not cover it under warranty is BS and does follow the letter of the law. Luckily I have had only one problem and it was fixed under warranty but I cannot stand by and watch folks getting a load of BS handed to them. Just my opinion here.

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Originally Posted by camaropete View Post
Sorry that I couldn't do anything to help. For the benefit of this thread and those who may read it I feel it is relevant to make this point. You modified your vehicle from its original design by having installed an aftermarket part (and a significant modification at that). I am not saying that your issue was due to that modification or not. But in making that modification you basically opened yourself up to the exposure that you are now experiencing. The GM warranty is clear when it comes to alterations to the vehicle. So, for the benefit of others on this site, I would HIGHLY recommend that you read your warranty information carefully before making modifications to your car. It is probably worth checking with your dealer as well to ensure they won't have any issue should your car require warranty work. If you don't, then you definitely run the risk of putting yourself in a situation where GM says it is your responsibility.
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Old 12-22-2010, 09:12 PM   #137
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Here's the problem with that..... If you don't get the manual with the warranty restrictions until after the transaction was complete, then it's not part of the sales agreement / contract. The last document signed by a GM rep. says I have a warranty. GM outright refuses to either repair the vehicle or give me something in writing saying they won't.

GM has not found the problem, so it cannot be linked to the accessories.

One or the other GM..... Either fix it or have the guts to put it in writing that you are not repairing the issue.
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Old 12-22-2010, 09:34 PM   #138
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I was agreeing with u toyaholic.
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Old 12-22-2010, 10:10 PM   #139
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Thanks, that's the way I took it. I was responding to the same post you did, I should have been more clear.
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Old 12-23-2010, 10:39 AM   #140
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It is on GM to prove the modification broke "the part". I do not know what the problem was so I cannot say anymore about it. Just for example if I put a CAI on the car and the electric windows do not work GM has to prove the CAI caused the fault and it must be proven. Just saying we will not cover it under warranty is BS and does follow the letter of the law. Luckily I have had only one problem and it was fixed under warranty but I cannot stand by and watch folks getting a load of BS handed to them. Just my opinion here.
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Originally Posted by Toyaholic View Post
Here's the problem with that..... If you don't get the manual with the warranty restrictions until after the transaction was complete, then it's not part of the sales agreement / contract. The last document signed by a GM rep. says I have a warranty. GM outright refuses to either repair the vehicle or give me something in writing saying they won't.

GM has not found the problem, so it cannot be linked to the accessories.

One or the other GM..... Either fix it or have the guts to put it in writing that you are not repairing the issue.
Guys, I am not trying to argue with you here. I was simply doing two things: pointing out that Toyaholic's story isn't as one-sided as it is painted out here to be and warning people to be smart about making changes to their cars. That's it.
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Old 01-04-2011, 05:04 PM   #141
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There have been a few threads on here started by people who have had problems with their cars that were not handled or resolved to their satisfaction by their dealer. In some cases, these have been escalated (thanks in part to this forum and its members) to GM and are in the process of being addressed. In some cases, people have been bashing GM, their dealers, the Camaro, etc.


I realized that many people don't know the options that are available to them when it comes to getting issues like this addressed. So I felt I would outline what should be done in these cases. Please note, these are for issues that have not been handled appropriately or to your satisfaction by your dealer. Don't contact GM if you haven't gone to your dealer first and at least given them a chance to address the problem.

The first step should always be to take the car back to your dealer. Give the dealer a chance to address the issue. [This is where having a reliable dealer and having a good relationship with them comes in handy, but I digress.] Personally, I would recommend documenting this process for yourself just in case it does need to be escalated later.

If your issue hasn't been resolved to your satisfaction and you feel that the dealer is not being helpful, you should contact GM's Customer Assistance Group at 1-800-508-3060. This number has been established exactly for cases like this. They are there to assist you in getting a resolution to your problem.

If you feel further escalation is necessary, PM me.

Don't bash GM if you haven't taken the proper steps to make sure that your issue has been resolved. I hope this helps anyone who may be experiencing issues.

NOTE: If you have contacted or state you are going to contact a lawyer my ability to assist you will be limited. I know some people get frustrated with dealing with these issues and I don't blame them. In fact, I completely understand. I just want to be upfront and honest with what I can and can't help with.
Hi,

Just wondering where do you stand if you live in the United Kingdom?

Many Thanks John.
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Old 01-04-2011, 07:13 PM   #142
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Hi,

Just wondering where do you stand if you live in the United Kingdom?

Many Thanks John.
John,

Not 100% sure. Let me check and I will post a response back in here.

Pete
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Old 01-05-2011, 11:08 AM   #143
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Originally Posted by Michelle Allison View Post
This is the worst car buying experience I have ever had. I was all excited about my new rod until 3800 miles came along and the leader lines to the transmission broke leaking all the transmission fluid from my car. Now the car is slipping and the GM field rep Gordon Heist, the service manager Mike at Hampton Chevy, and Executive GM Krystal Hernandez give me no resolution. Needless to say, President Mark Ruess is an untouchable. Mr. Ruess, why wont you communicate with your unhappy customers? I got an email from a production person from Canada..the word is because there is a part shortage. They have even had to cut a shift on the line because of parts shortages. They'd rather keep the line going than deal with current sold problems. Face it, he already has our money. I tell you im so over this car issue. Hampton Chevy where I bought it even asked me to take it to another dealer...lol He's tired of me on his door step and Im just tired of the issues and the car at this point. Im not a shy person and have advertised this to every person I know in Hampton Roads. Im even looking into putting a billboard up on I64 next to Newport News airport exit. Featuring my Victory Red Camaro behind a big bright yellow lemon.
Thanks for letting me vent!!
Michelle Allison
Hey Michelle this is Mark Reuss (not Ruess ha ha)-- I read your post--I help a lot of customers every day--I am not untouchable-- nor am I a guy who does not make mistakes either-- I human . Anyway I was wondering if you could give me the part number of the issue or something so we can do something to help? Yes it is me so just respond to the message--thanks mark
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Old 01-05-2011, 02:32 PM   #144
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Hi,

Just wondering where do you stand if you live in the United Kingdom?

Many Thanks John.
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Originally Posted by camaropete View Post
John,

Not 100% sure. Let me check and I will post a response back in here.

Pete
John,

Call the 800 number listed in the first post and tell them when they answer that you are in the UK. They should be able to handle it from there. If you have any problems, let me know.

Good luck.

Pete
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Old 01-05-2011, 05:00 PM   #145
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Dear Mr Reuss:

Thank you for your response, I do understand that you are a very busy man so I do appreciate you responding and hopefully helping me with my Camaro situation. I purchased my 2010 Camaro V6 Victory Red LT in Sepetember 2010 (2G1FB1EV0A9225453). At 3917 miles, the transmission fluid cooler intake pipe broke. This leaked all the transmission fluid from my car. I called OnStar to get a diagnostic on the car because no warning lights came on to indicate a problem. OnStar said all systems were functioning at that time. I drove the car to my sisters house where I had my brother in law to look at it. He said it was transmission fluid that was coming out of the car...I'm use to transmission fluid being red so I thought it was just where I has the A/C running. I could hardly get the car in reverse to get it home. The next morining, I took the car to the dealer. The car wouldn't hardly move pressing the gas to the floor by the time I got it there. The dealer did replace the in take pipe. However, the care didnt run the same when I picked it up. The transmission was slipping at times. Needless to say, I took the car back to Hampton Chevrolet. The service manager Mike and I went on a test ride. It did slip once while we were on the highway and I asked him if he felt that and hear it. He replied, "I'm a little hard of hearing and what I felt was normal shifting." I was livid, why does someone hard of hearing go on a test ride. I then took the car back again, Gordon Heist a GM field rep test drove it without me and said he couldnt find a problem. I checked the mileage and I couldn't tell where the car had been driven. The Mr. Heist came out with someone from RK Chevrolet in Va Beach, we went on a test ride and Mr. Heist said there was nothing wrong with the way the car was shifting. I asked them both the same question I asked Mike. What happens to a transmission that has been running with no transmission fluid. I still have not gotten a straight answer to that question yet. All I want is a new transmission in the car. I do not think that is an unreasonable request for what has happened to the car. I'm not asking for a new car, or my money back. I love my Camaro. This is not the first Camaro I've owned. I have been a Chevy girl all my life. I have had vettes, camaro's, lumina's, corsica's. I have take it in again, and they checked for transmission updates for improved shifting. Since then a new set of problems have occured. The panel dash lights go black, a grinding noise when u first start it in the morning, the trunk popped open once while driving, a noise is now coming from the brakes, and it sounds like a pop when the brakes are applied like something is wrong with the suspension. I have spent almost every other Saturday at the dealer. I was told by Mr Lewis owner of Hampton Motor Corp to take it to another dealer. I asked for the computer read out for the problem codes and that has never happened. I took the car to Casey Chevrolet, and Rick the service manager did show me that the problem codes could be printed but the computer on my car had already been reset by Mr Heist your field rep. Mr. Reuss, I have a burning smell as well coming from the car which I expect is from the transmission. I haven't had a mechanic yet check for metals in the transmission fluid. These are some of the problems I've encountered so far. So, what can we do now? Mr Heist refuses to replace my transmission. So where do we go from here?

Thank You in adavance for your response!!!
Michelle Allison
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Old 01-05-2011, 09:05 PM   #146
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Michelle-- I will take all the info back to work tomorrow and get on it--thanks for the info--mark
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Old 01-05-2011, 11:39 PM   #147
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Mark:

Thank you so much for your help. If you need any of my dealer/service papers. I'd be glad to fax them to you. If you need to speak with me about anything concering the car please feel free to call me 24/7 at 757 342-2997.

Thanks Again,
Michelle Allison
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Old 01-07-2011, 09:41 AM   #148
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Going to send off a couple emails before posting here...see what can be done.
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Old 01-16-2011, 02:35 AM   #149
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Got one issue resolved. The other...well, the door was not put on right at the plant. So...figured that one out too. I'm good.
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Old 03-05-2011, 03:22 PM   #150
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Many Problems

Wow, lots of problems out there! I got my 2011 Wht/Org 2lt rs a month ago. So far no issues, but you all make me nervous with the things I have read. I love the car, hope it stays that way.
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