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Old 03-11-2011, 08:47 AM   #151
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Quote:
Originally Posted by texcraig View Post
Wow, lots of problems out there! I got my 2011 Wht/Org 2lt rs a month ago. So far no issues, but you all make me nervous with the things I have read. I love the car, hope it stays that way.
Congrats on the car. Don't be nervous. There are lots of very happy Camaro owners with no issues.
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Old 03-13-2011, 02:19 PM   #152
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So Pete what are the criteria for helping customers?
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Old 03-13-2011, 04:29 PM   #153
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Guys, I am not trying to argue with you here. I was simply doing two things: pointing out that Toyaholic's story isn't as one-sided as it is painted out here to be and warning people to be smart about making changes to their cars. That's it.
Pete... I know it's your job to protect GM, but please try to understand that documents after the contract are not part of the agreement. The agreement I have between GM and me says I will buy the truck and they will provide a 100,000 mile warranty. That's it!

ISSUE UPDATE:
I paid the service dept. to change the front diff fluid, because I suspected it was not fully engaging. I had that experience with the SS's throwout slave cylinder and GM fixed it after 4 or 5 phone calls and 3 trips to the service department.

We got an ice storm in Atlanta and I had to use the 4WD in an emergency situation. WOW, the fluid change loosened up the actuator and the 4wd runs perfect. I have run in 4wd several times since with no issues. I mentioned this possibility to both GM shops, but it was ignored. The actuator (or whatever it's really called) could in NO way have been effected by a lift.

Let GM know I would be willing go into mediation to determine the status of the remaining drivetrain warranty. Either you or I can post their response on this forum, I'm betting some of our fellow C5'ers would be interested in what to expect from GM.
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Old 03-15-2011, 11:53 PM   #154
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No comments on my post camaropete??????
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Old 03-23-2011, 04:49 PM   #155
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Got my case number today. Here is the link to my issue thread.

http://www.camaro5.com/forums/showthread.php?t=136502
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Old 03-24-2011, 11:52 AM   #156
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Just spoke to a GM rep, its great they want to make a phone call for me to another dealer, but wants me to pay a 2nd time to have the alignment done. Not going to happen. You guys better get this straight, I'm not double paying for a GM issue and I'm not playing games.
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Old 03-25-2011, 06:45 AM   #157
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Just spoke to a GM rep, its great they want to make a phone call for me to another dealer, but wants me to pay a 2nd time to have the alignment done. Not going to happen. You guys better get this straight, I'm not double paying for a GM issue and I'm not playing games.

71-930691964
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Old 03-25-2011, 05:25 PM   #158
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No call from GM today as promised. So much for follow-up.
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Old 03-26-2011, 08:10 PM   #159
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Quote:
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So Pete what are the criteria for helping customers?
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No comments on my post camaropete??????
Sorry, been traveling a bunch for work. There really is no criteria. If you have a legitimate problem and I think there is something I can do to help, then I will. I can't always and I usually try to tell you based on my humble opinion whether you really have an issue that I can assist with or not.
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Old 03-26-2011, 08:21 PM   #160
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No call from GM today as promised. So much for follow-up.
Moni,

Sorry that you definitely experienced some bad service. Quick question though. Did they fix your car to your satisfaction after the last visit? In reading your problem thread, it sounded like your car is now put back together properly and not pulling any longer. Is that correct? If so, what are you looking for from GM now? Some confirmation that it is aligned properly?

Pete
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Old 03-26-2011, 09:40 PM   #161
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Classic GM customer service. They appear to have a hard time calling you back when they say they will.
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Old 03-27-2011, 05:56 PM   #162
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Moni,

Sorry that you definitely experienced some bad service. Quick question though. Did they fix your car to your satisfaction after the last visit? In reading your problem thread, it sounded like your car is now put back together properly and not pulling any longer. Is that correct? If so, what are you looking for from GM now? Some confirmation that it is aligned properly?

Pete
No, they did fix the trim issues the AC appears to be working, not hot enough to run it much. The alignment has not been fixed. When I originally brought it in 3 weeks ago I asked for the front left to be checked because my tire was wearing funny. When I picked it up last week with specs in hand, the front left is still out of spec. I will not bring it back because it took them 2 weeks and they didn't put it on the machine for the first time until the day before I picked it up. That's after they preached to me it was with in spec.

I paid for an alignment and I didn't get one, just give me my money back. At this point GM isn't going to try to have anyone else fix the issue. I'll just work it out myself and GM.

I'm sure the guys that built my car in Oshawa would be :upset: to know that all of the hard work they put into these cars isn't being handled on the other end with good service workmanship. What a shame!
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Old 03-27-2011, 05:57 PM   #163
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Classic GM customer service. They appear to have a hard time calling you back when they say they will.
Yeah, I see. That's okay, I have his direct line, come Monday I plan on lighting him up.
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Old 03-28-2011, 04:47 PM   #164
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I talked with GM (Rolando) today and of course he had nothing. "He's still doing research". When I asked him what the hold up was he said he talked with the service manager and was told he provided information showing the car was aligned to specs. Really? Does this look in spec to you? I faxed it to him since the SM wouldn't provide it to him. Doesn't mean he can read it or will do anything.

Someone needs to attached this to my case and push Rolando down the road so we can move on. We're not talking brain surgery here. I've been very patient and it is wearing off real fast. Maybe I need to take it up the food chain a little higher.

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Old 03-29-2011, 06:25 PM   #165
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I talked with GM (Rolando) today and of course he had nothing. "He's still doing research". When I asked him what the hold up was he said he talked with the service manager and was told he provided information showing the car was aligned to specs. Really? Does this look in spec to you? I faxed it to him since the SM wouldn't provide it to him. Doesn't mean he can read it or will do anything.

Someone needs to attached this to my case and push Rolando down the road so we can move on. We're not talking brain surgery here. I've been very patient and it is wearing off real fast. Maybe I need to take it up the food chain a little higher.
Good luck with that food chain thing, I fought GM for almost a year over multiple issues my (former)camaro was having, most of the problems were so obvious you would have to be pretty stupid not to notice them but none the less they were all operating as designed, not malfunctioning. Customer care is a complete joke! Almost every person that I dealt with was not even in the good ole USA, don't believe me, ask them your self, watch the t.v. show outsourced and thats your customer care. The only good thing that came out of my fight is that GM finally bought the car back from me and Im not paying a huge payment for a turd of a car!
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Old 03-30-2011, 06:23 AM   #166
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I'm with you! Sorry sbout your ride. I'm taken care of my ride, I'm up for the fight, the call center might be over seas but the executives are not.

I'm taking it some where else to be looked at. The alignment is in red and green, proof is in the paper. The two new issues that have been discovered that are possibly related to the dealers bad work will be added to the case also.
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Old 03-30-2011, 07:32 AM   #167
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I'm with you! Sorry sbout your ride. I'm taken care of my ride, I'm up for the fight, the call center might be over seas but the executives are not.

I'm taking it some where else to be looked at. The alignment is in red and green, proof is in the paper. The two new issues that have been discovered that are possibly related to the dealers bad work will be added to the case also.

Executive offices of GM are in America, your right, but my dealings with them were the same as customer care, promises, promises, promises, but no results, also read similar threads saying the same. As far as taking the car somewhere else, I tried that for diagnostics, and GM does not care what another shop says, they will tell you that other shops are not factory trained so there for their findings mean nothing, regardless of their certifications or name, but what ever you do DON'T GIVE UP! Keep up your fight until your car is right, you spent a lot of money on it and I really think GM hopes people like you and me will just disappear if you get enough run around.
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Old 03-30-2011, 07:56 AM   #168
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Executive offices of GM are in America, your right, but my dealings with them were the same as customer care, promises, promises, promises, but no results, also read similar threads saying the same. As far as taking the car somewhere else, I tried that for diagnostics, and GM does not care what another shop says, they will tell you that other shops are not factory trained so there for their findings mean nothing, regardless of their certifications or name, but what ever you do DON'T GIVE UP! Keep up your fight until your car is right, you spent a lot of money on it and I really think GM hopes people like you and me will just disappear if you get enough run around.
You are so right, they sure do. Not going to happen here. I have money and time.
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Old 03-30-2011, 09:34 AM   #169
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You are so right, they sure do. Not going to happen here. I have money and time.

Good for you!
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Old 03-30-2011, 05:25 PM   #170
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Can I have someone PM me pppplease? I'm taking my 2010 LS Camaro in to the shop for the fourth time on friday with a list of problems and I'm ready to drive it through the dealerships windows and leave the keys in the seat for them. I've gotten no where with them.

This is the fourth time for the same problem PLUS a page of other issues. I've even filed a complaint with a GM Rep and that was even more of a waste of time. I'm sick of being told "Birds are dropping stones on your car" And "You're over revving the car" when I don't drive it any other way then slow.

I'm not proud to own this car at all and I'd want it replaced. It's not even a year old yet and I'm terrified to see what it'll look like at the end of 5 more. This is not how my first car that I paid for is supposed to turn out right? Thanks!
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Old 03-31-2011, 12:56 PM   #171
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Quote:
Originally Posted by Moni View Post
I talked with GM (Rolando) today and of course he had nothing. "He's still doing research". When I asked him what the hold up was he said he talked with the service manager and was told he provided information showing the car was aligned to specs. Really? Does this look in spec to you? I faxed it to him since the SM wouldn't provide it to him. Doesn't mean he can read it or will do anything.

Someone needs to attached this to my case and push Rolando down the road so we can move on. We're not talking brain surgery here. I've been very patient and it is wearing off real fast. Maybe I need to take it up the food chain a little higher.
Please keep us posted with the progress.

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Can I have someone PM me pppplease? I'm taking my 2010 LS Camaro in to the shop for the fourth time on friday with a list of problems and I'm ready to drive it through the dealerships windows and leave the keys in the seat for them. I've gotten no where with them.

This is the fourth time for the same problem PLUS a page of other issues. I've even filed a complaint with a GM Rep and that was even more of a waste of time. I'm sick of being told "Birds are dropping stones on your car" And "You're over revving the car" when I don't drive it any other way then slow.

I'm not proud to own this car at all and I'd want it replaced. It's not even a year old yet and I'm terrified to see what it'll look like at the end of 5 more. This is not how my first car that I paid for is supposed to turn out right? Thanks!
PM sent.
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Old 04-01-2011, 06:16 AM   #172
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Here is the latest.... no progress.

http://www.camaro5.com/forums/showth...=136502&page=3
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Old 04-01-2011, 07:03 AM   #173
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It is nice to have the warranty, but the less times you go to a dealership the happier you are going to be. Had mine a little over a year, 2700 miles and never been to the dealership. Hope I never have to see a dealership.
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Old 04-01-2011, 09:03 AM   #174
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It is nice to have the warranty, but the less times you go to a dealership the happier you are going to be. Had mine a little over a year, 2700 miles and never been to the dealership. Hope I never have to see a dealership.
I hope you don't either because they do not know how to work on these cars.
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Old 04-01-2011, 12:09 PM   #175
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Here is the last comment posted today from Jeff on my thread.

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At this point I am unable to intervene on this issue for you. I have done all I can at this point. The agent handling your case will continue to work with you the best they can.

Jeff Morris, Chevrolet Customer Service
Such great help! Can't believe what great customer service and assistance I've gotten from GM. NOT! :upset:

For those of you with the hope that these guys will help you... good luck, just handle your business yourself and take the necessary steps. They don't do anything but "review" stuff.

For me, I'm moving up.
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