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Old 06-21-2011, 09:49 PM   #201
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Quote:
Originally Posted by Moni View Post

It sure is sad! Why even offer to try to help or act like you're going to do something if you're really going to just make half the effort.
I agree with you, I say just buy Ford instead of GM! I hate I said that but if GM won't stand behind their product. Then why should we?
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Old 06-24-2011, 06:53 AM   #202
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well they better not stand in front of their products because if they did it might break free and roll their asses over
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Old 06-24-2011, 09:13 AM   #203
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well they better not stand in front of their products because if they did it might break free and roll their asses over

What issue have you had?
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Old 06-25-2011, 01:37 AM   #204
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well my camaro only has 4k on it so none with it. the chevy dealership in my town is a lithia and ive had many problems with the service writers and service with my truck with chevy.
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Old 06-28-2011, 11:26 PM   #205
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Paint problems with my 2010 Camaro. The only way I found out my car was repainted on the doors and hood was by another dealership. I was going to trade my 2SS in for the CTS-V. The Cadillac dealership informed me that my car, could have been damaged. Because my car was repainted the value of my car dropped. Before this problem, I had a clutch problem. The clutch salve cable broke while driving on the highway in FL. GM refused to repair the clutch because I couldn't wait 2 weeks for the part. I'm in the Army and I'm station at FT Gordon, GA. So could wait 2 weeks for the part. I had to rent a UHaul car trailer and call my wife. To drive down with my Chevy truck to tow my brand new Camaro back to GA. I'm sick of GM customer service and this Camaro. I need GM to retroified my problem with this car. I need a new Camaro, because if GM repaint the car. I still lose, because the value of the car will drop again. What should I do?
Looks like you have an offer from Jeff for some assistance. Please let me know if that doesn't pan out.

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I would like to direct message you in regards to your issues if I may.

Jeff Morris, Chevrolet Customer Service
Thanks Jeff! More proof that GM is listening and wants to make things right whenever possible.

Just to add some more color and mainly my opinion for what it is worth. I have been in the middle of quite a few of these issues. Whenever appropriate, GM has gone out of their way to help. In some cases they couldn't or it didn't make sense to do so (i.e. when the problem clearly wasn't a failure of the car or anything related to what is covered under the warranty). I have also seen cases where GM didn't need to help and they did. And I have seen cases where GM just said they couldn't help and they shouldn't (because either the claim was frivolous or the damage was caused by the owner).

There will always be a handful of people who think that GM owes them something - even when they know they altered the car or did something that clearly damaged it. Those people always want to take advantage of the situation and in many cases they ruin it for those of us with legitimate claims.

And by the way, this attitude and reaction to issues isn't just a GM thing. Ford, Toyota, Honda and all the rest pretty much operate in the same fashion.
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Old 06-29-2011, 06:04 PM   #206
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well they better not stand in front of their products because if they did it might break free and roll their asses over



Save yourself some trouble here. Go straight to the top. That's the only way you'll get results. I fought for my car directly with GM and got it taken care of and then some.

PM me if you need info, I'm glad to share.
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Old 06-30-2011, 11:49 AM   #207
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Originally Posted by camaropete View Post

There will always be a handful of people who think that GM owes them something - even when they know they altered the car or did something that clearly damaged it. Those people always want to take advantage of the situation and in many cases they ruin it for those of us with legitimate claims.

And by the way, this attitude and reaction to issues isn't just a GM thing. Ford, Toyota, Honda and all the rest pretty much operate in the same fashion.
Clearly you support GMs position without fail. Your generalizations about those with modified cars and a sense of 'entitlement' is not only wrong, it's flat out insulting.
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Old 06-30-2011, 05:10 PM   #208
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Okay... so I'm going to post this here to see if I can get any additional help or opinions. If anyone wants to reasd it, this is the thread I started to get opinions on the front fascia paint mismatch, what people thought about it, and my problems getting GM to repaint.

http://www.camaro5.com/forums/showth...=155238&page=2

In sum, the paint is way way off, GM is denying it, but is willing to look at pics as a final way of issuing a decision. I have no faith that they will agree to repaint it despite how off it is. I recall reading posts from persons on the forum who've had this issue corrected, but cannot find them - and I have searched.

My question to people here is this: For anyone who has managed to have GM repaint their front fascia, would you be willing to give me your claim info. so I can have something else to put on the table to them and ask why they won't paint mine if they will paint yours? This is really annoying the hell out of me and I'd appreciate some help if I can get it from people on the forum. Thanks.

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Old 07-01-2011, 12:18 AM   #209
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Originally Posted by themossman View Post
Clearly you support GMs position without fail. Your generalizations about those with modified cars and a sense of 'entitlement' is not only wrong, it's flat out insulting.
Only those who try to take advantage of the system would be insulted...
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Old 07-01-2011, 08:46 AM   #210
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Only those who try to take advantage of the system would be insulted...
This statement is another broad generalization that does not hold water.
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Last edited by themossman; 07-01-2011 at 11:43 AM.
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Old 07-01-2011, 03:06 PM   #211
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This statement is another broad generalization that does not hold water.
This thread is to try to assist and help those with issues. If you aren't adding to that purpose, then take your conversations to PM.
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Old 07-01-2011, 03:43 PM   #212
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Everyone needs to figure out how to exist in this thread without getting personal.

Lets all consider a couple things here.

NO one with a modified Camaro should expect, without question, GM to fix their car. TSB or not.

What the Dealer tells you is NOT always justification for you to Balst GM. They are indeed individual companies that may or may not elect to repair your car under warranty, and some may even do it at their own cost. But that is NOT GM's Call.

GM has been consistent... If you make an internal modification you are most likely to be on your own. What the dealer does is between you and them.

This thread exists to help people elevate their problems. Not to act as an advocate. Remember GM decides if they will reimburse the dealer for the repair... Not the other way around. If you modify your car you better hope you have a good relationship with your dealer. We've proven GM is not likely to fix a modified car.

Does it suck? Absolutely. But at this stage in the game there is no excuse for not knowing the risk.

If the dealer's justification for not repairing under warranty sucks, that is between you and them. If you want to elevate you claim then this is a place for some assistance in that process. That's it.

I apologize for the rant, I have friends on both sides of this issue.

And I've had a dealer ask me to sign a waiver just to get an alignment because my car is modified...

I needed a new PDIM for the CC package and I almost didn't get that due to my supercharger.... Not GM's fault. The dealer didn't want to do it.
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Old 07-02-2011, 11:27 AM   #213
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This thread is to try to assist and help those with issues. If you aren't adding to that purpose, then take your conversations to PM.
I'll try to say this as nicely as possible without getting(or appearing to get) personal. My initial comments were directed at some statements you made in a post above regarding a sense of entitlement by those that have modified their cars. In addition to taking offense to that statement, it was clearly not a comment that is adding to the purpose or intent of this thread.


Quote:
Originally Posted by GTAHVIT View Post
Everyone needs to figure out how to exist in this thread without getting personal.

Lets all consider a couple things here.

NO one with a modified Camaro should expect, without question, GM to fix their car. TSB or not.

What the Dealer tells you is NOT always justification for you to Balst GM. They are indeed individual companies that may or may not elect to repair your car under warranty, and some may even do it at their own cost. But that is NOT GM's Call.

GM has been consistent... If you make an internal modification you are most likely to be on your own. What the dealer does is between you and them.

This thread exists to help people elevate their problems. Not to act as an advocate. Remember GM decides if they will reimburse the dealer for the repair... Not the other way around. If you modify your car you better hope you have a good relationship with your dealer. We've proven GM is not likely to fix a modified car.

Does it suck? Absolutely. But at this stage in the game there is no excuse for not knowing the risk.

If the dealer's justification for not repairing under warranty sucks, that is between you and them. If you want to elevate you claim then this is a place for some assistance in that process. That's it.

I apologize for the rant, I have friends on both sides of this issue.

And I've had a dealer ask me to sign a waiver just to get an alignment because my car is modified...

I needed a new PDIM for the CC package and I almost didn't get that due to my supercharger.... Not GM's fault. The dealer didn't want to do it.
I would say that the area GM has been shaping up to be consistent is with the tune...change that and you're on your own. And obviously if you change any internals you're going to have to change the tune.

I don't fault GM for their position...just for their execution. Had someone from GM reached out to me directly, admitted their hands were tied and explained a clear policy to me...I would have no issue. It's all about customer service. You can't please everyone all the time, but you can communicate your policies clearly and level set your customers expectations. I guess I'm just used to treating others professionally and being treated professionally in return. That did not happen in my case....that's why it really 'grinds my gears'.....

...and, as hard as I work, for anyone to suggest that I have a sense of entitlement....well...you can imagine why I would find that obnoxiously insulting.

You know me and my soapboxes!
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Old 07-09-2011, 12:11 PM   #214
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Old 08-19-2011, 03:11 PM   #215
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reopened.
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Old 09-19-2011, 05:56 PM   #216
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I purchased a 2011 Camaro SS last October. The A/C failed within a week of driving it off of the lot. I returned it to the dealership and they put a dye in the freon to pinpoint a leak without tearing apart the entire system (the recall had not been posted at this point yet).

Well, I never returned the car to the dealership because I volunteered to go back to Afghanistan, and I wanted to spend those two weeks driving my new Camaro and not a loaner. I returned from Afghanistan and brought my car back to the dealership. The determined that the heater core had to be replaced, so they gave me the car back until the part came in, about 2 weeks later. I gave them my car then went home on leave to Texas. I picked up the car when I returned to Hawaii about 3 weeks later, and everything was fixed, A/C worked great.

...for about 3 weeks. The A/C has failed yet again. I understand that new vehicles have issues, which Chevrolet and GM will identify, post a recall, and distribute instructions to all of the service departments on how to remedy the problem. I wasn't really frustrated about the issue, I knew that I could just turn my car in, get it fixed, and that would be it. Well, after the issue is fixed, and it only lasted about 3 weeks, then I start to get frustrated. I'm not really mad at the dealership, GM, or the Camaro itself, but I would like this issue to get resolved once and for all.

I just got off the line with CM Customer Service as this thread has suggested. I was given an SR# and the lady said that she had escalated the case to the District Manager, who will be overseeing the case.

I am posting this here to reinforce the topic, and will provide updates as they become available. I am dropping the car off tomorrow evening for them to begin work on Wednesday. If it's fixed once and for all, I'll be a happy camper, and will further provide proof that once the dealership is unable to satisfy you and GM gets involved, things get fixed.

On the other hand, what happens if the situation repeats itself? If they give me the car back and everything works, then the A/C fails again a month later? Then what?
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Old 09-19-2011, 06:30 PM   #217
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Your problem is basically something mechanical and clearly it did not work. As long as your warranty is in place, you likely won't have problems getting it repaired - again and again if necessary. That being said, if I read your post correctly, then they haven't resolved your issues by fixing or repairing something else. They should do their best to find the source and fix it once and for all, IMO. Our personal time, costs, and efforts are important to us as well - especially if we bill by the hour for what we do or drive long distances to bring them our car. So continue to be nice, but be firm in what you expect them to accomplish if it's fixed and has to be brought in again.

My experience: My 2-3+ tier escalation did nothing for me. But my problem was cosmetic mismatched paint on front fascia to the rest of the car. The topic of a paint mismatched front fascia has been discussed many times on this forum. I will only say that mine was grossly mismatched to the rest of the car and the "maximum escalation" process went absolutely nowhere for me because, IMO, GM doesn't want to paint everyone elses fascia in addition to mine. What really surprised me is that they wouldn't even work with me on it by perhaps spliting the costs. They threw me NO bone of any kind.

Given my experience, my 2011 SS will be the last GM product I will ever buy - and I have bought 5 GM/Chevrolet vehicles since I was 20. Which is kind of sad really because I am now punting the idea of spending $50K+ on the L71 across the room in favor of buying a Porche instead for the wifey next year...

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Old 09-24-2011, 03:02 PM   #218
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I got my car back yesterday and the problem couldn't be resolved. The car was empty of Freon. When they replaced the evaporator in July, they recharged the system and put in an ultra-violet dye. When they got the car back this week, they searched the entire system for leaks, wasn't able to find anything. They recharged the system with more freon and dye, ran the car for a day and a half with the a/c on full blast, checked the system again, still no leaks. They tried over pressurizing the system to force a leak, nothing. They tried a static vacuum test, nothing. They checked every hose, connection, and grommet. They checked the evaporator, the condenser, everything. They had their lead technician doing all the work as well.

With the freon recharged my car currently has a/c, but for how long? I still have an open, escalated case with Chevrolet. They said my car is one of only three in the entree nation that has an unexplainable freon leak. Looks as though I'll be making a few trips to the dealership every month or so to get the freon recharged, making sure that each occasion is documented. I'll be moving my car to Texas at the end of the year, once there, I'll have the mechanics at a couple Chevrolet dealerships there see if they can pinpoint the problem...

But when is enough enough? What future steps do I have? I'm surprisingly not mad at the dealership or Chevrolet, but I would like the issue resolved eventually. Chevrolet won't replace anything until an actual problem can be specifically pinpointed. If I am making trips to the dealership once a month to get my freon recharged, when do I finally put my foot down and demand a solid solution, and what do I have available? If this continues, is Chevrolet going to finally do something for me, would the Lemon Law apply (definitely not what I want to do, I'm already emotionally attached to my car ), am I SOL?
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Old 10-20-2011, 09:28 AM   #219
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Using the escalation procedure/s works

I'll just add my .02 here. 2011 vert with the infamous rub marks issue. I already had a hole in the outer fabric after less than 3k miles.

Very poor service at first svc dept. Had to argue my point this was a warranty issue, even suggested we call GM to make the call, but they replaced the top at my insistance.

Outsourced to a trim shop. Shoddy replacment and caused major leak, to the point there were puddles (not just we carpet) on the floorboard after a rain or car wash. (yes hand wash, household garden hose).

Started the escalation procedure including the florida better business bureau and have been working with GM corporate ever since.

Yesterday, GM and I came to an agreement about what it will take to resolve this.

At all points during the GM escalation process, the GM reps were very accomodating, courteous, understanding and genuinely seemed to take an interest in, the individual customer, and successfull resolution of the problem.

I have been a gm fan, and although the entire experience has been horrible, I'm very pleased with the way it is working out.

Now, what I want to know is, in addition to writing a dissatisfied customer letter to the dealership whose service department treated me like dirt, what else can or should I do to help make GM aware this has happened?
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Old 10-20-2011, 01:06 PM   #220
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I'm glad that someone is pleased with their experience at GM. Mine went nowhere. Mine was escalated, apparently, as far as it could go and GM offered me nothing. Not even a pathetic bare bone to chew on. The only conclusion I have is that they don't want to start a trend having to repaint front fascias that a customer feels does not match the rest of the car. If it was a shade off, I would not be complaining. However, mine is not just a shade off. I am very disatisfied with them. After bringing them my business and buying several GM products in the past, I have no faith they will be helpful to me if I have another issue.

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Old 10-20-2011, 01:47 PM   #221
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If that problem existed at the factory, it should not have left it until it was corrected! If it changed color hue after, they sb be getting it fixed and keeping u informed on the status.
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Old 10-20-2011, 02:34 PM   #222
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If that problem existed at the factory, it should not have left it until it was corrected! If it changed color hue after, they sb be getting it fixed and keeping u informed on the status.

Agreed. But they kept telling me it is a known issue with several GM vehicles and refused to do or offer me any solution whatsoever. They could have at least offered to split the cost with me to have it repainted.

Pretty sad IMO.
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Old 10-20-2011, 03:37 PM   #223
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cam62, you've let GM know in every way imaginable except the letter. Seeing as you've been in contact with our Customer Assistance team then there's not much more to do to let us know. All interactions with customer (both here, on the phone and through e-mail and snail mail) are documented for future reference in our database to make sure we don't miss anything. D Day could you send me your case number so I can take a look at it? I'd like to see if I can find anything we can do for you.

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Old 10-20-2011, 03:47 PM   #224
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cam62, you've let GM know in every way imaginable except the letter. Seeing as you've been in contact with our Customer Assistance team then there's not much more to do to let us know. All interactions with customer (both here, on the phone and through e-mail and snail mail) are documented for future reference in our database to make sure we don't miss anything. D Day could you send me your case number so I can take a look at it? I'd like to see if I can find anything we can do for you.

Jeff Morris, Chevrolet Customer Service
I believe I may have already PMed you my case number, but just in case I did not, here it is: 71-961600139. If you have any suggestions I am open to them.

Thank you.

Doug
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Old 11-06-2011, 09:01 PM   #225
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hello, i am new and have a continuing problem with new 2012 ls camaro.
i bought it on oct 13 and oct 15th was back to dealer for seven days. they said it was a starter, said it was fixed. next morning same problems, didn't drive it until next monday the 24th of oct to take it back to dealer. they had it for another week, did all kinds of tests they said, and it is the battery cable losing an amp. engineers in detroit are working on a fix..supposedly. this time they wouldn't give me a service ticket or hand write one- when it came back, to when i got it back, and what was done to it. said it is an open ticket and waiting for a "fix" from engineers. i have driven it for six days and it happened again i think..a diesel truck came by when i started it so i couldn't tell 100%.
so i havn't heard from them in a week about the "fix". i am asking, are they giving me the run around??
thanks in advance
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