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Old 03-22-2010, 08:41 AM   #1
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XM Radio Service Issue "BE AWARE"

Heads up to everyone related to the XM Radio service.

The short of the story is that I tried it for 3 months and did not use it enough so I canceled. Now I receive collection notices for payment on service that was discontinued.

XM seems to think that they can bully and squeeze a few extra payments with a thretening letter from a collection agency EOS-CCA. They say it was not clear that service was canceled and that it is an ongoing service and will continue past the service date. All fine but when a phone call is not enough and collection notices arrive and the XM Service is not playing in the car that is too much.

If you cancel the service be very, very clear to the provider and back it up in writing. I am just happy I was wise enough to NOT place my credit card on file with them.

Please be careful with XM Radio.........!
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Old 03-22-2010, 08:52 AM   #2
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I canceled XM the minute I drove off the lot. They just couldn’t take no for an answer. They tried the sweet talk routine with me about it’s free for the first six months etc. On the last day I get a call about renewing the service and said “Never used it and Not interested“ and is still on as of today.
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Old 03-22-2010, 08:54 AM   #3
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Sorry to hear about your troubles w/XM. I have had XM installed in my 02 Grand Am and really didnt have much trouble when it came time to cancel. I had payments drafted from my bank account. Other than trying to get me not to cancel my service they were pretty friendly.
I agree though. Get your actions in writing and follow up to be sure both parties are clear on the date of cancelation.
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Old 03-22-2010, 08:59 AM   #4
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I bought the lifetime service, no payments required (pays for itself in 2.5years)
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Old 03-22-2010, 09:44 AM   #5
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I am on the fence with the XM thing. Would be nice to have during the summer while the car is being used but it will be stored all winter. To have XM active in the car during winter months would be a total waste. Same with OnStar.
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Old 03-22-2010, 09:46 AM   #6
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You actually received collection notices?

I bought the car, and towards the end of the 3-month free trial I got plenty of phone calls and stuff in the mail to try and get me to buy some 1- or 3-year subscription, but I just ignored them. If you never give them your credit card information, then they shouldn't be able to send a collections agency at you at all.

This is an odd situation
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Old 03-22-2010, 09:49 AM   #7
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I hear all these stories about XM staying on past the free trial and them calling everyday to renew once the free trial is over and what not. Funny thing is for me, on the day my free trial was to end, it ended. I got a few offers in the mail from them but never received a phone call from them.
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Old 03-22-2010, 10:50 AM   #8
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Quote:
Originally Posted by dalasD View Post
Heads up to everyone related to the XM Radio service.

The short of the story is that I tried it for 3 months and did not use it enough so I canceled. Now I receive collection notices for payment on service that was discontinued.

XM seems to think that they can bully and squeeze a few extra payments with a thretening letter from a collection agency EOS-CCA. They say it was not clear that service was canceled and that it is an ongoing service and will continue past the service date. All fine but when a phone call is not enough and collection notices arrive and the XM Service is not playing in the car that is too much.

If you cancel the service be very, very clear to the provider and back it up in writing. I am just happy I was wise enough to NOT place my credit card on file with them.

Please be careful with XM Radio.........!
.
They tried to pull the same $hit with me.
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Old 03-22-2010, 10:54 AM   #9
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how much is a life time renewal ?
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Old 03-22-2010, 10:58 AM   #10
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I just dont see the value in it. I hardly ever find music that I enjoy on it. Guess I better send them an email, a letter and call them so they dont try that crap with me.
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Old 03-22-2010, 10:59 AM   #11
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I called XM when I bought the car in November. Told them it would be stored until March or April. Asked if I could please delay my 3 month trial until then.

"Sure" they said, "and I'll make a note of that here on your file."

4-6 phone calls (from them to me) later over the winter I got one salesman who was quite a jerk.

I will not pay XM radio a dime ever, nor use their service.
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Old 03-22-2010, 11:04 AM   #12
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During the three month trial, I used it twice. Afterthe trial I keep getting emails on the service, but no bills.

I had it for a year on my Grand Prix. Just never usedit that much, so I dropped it.

That's just my experience with it.
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Old 03-22-2010, 11:10 AM   #13
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I bought the lifetime service, no payments required (pays for itself in 2.5years)
I wish I did that with Sirius when the first introduced it. Was $250 back then. I payed that out like 3 times over now.
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Old 03-22-2010, 11:14 AM   #14
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Originally Posted by CamaroSkooter View Post
You actually received collection notices?

I bought the car, and towards the end of the 3-month free trial I got plenty of phone calls and stuff in the mail to try and get me to buy some 1- or 3-year subscription, but I just ignored them. If you never give them your credit card information, then they shouldn't be able to send a collections agency at you at all.

This is an odd situation
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Old 03-22-2010, 11:17 AM   #15
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I wish I did that with Sirius when the first introduced it. Was $250 back then. I payed that out like 3 times over now.
I had Sirius from 2002 until a year or so ago. I looked into the lifetime deals but at the time they were tied to a specific satellite reciever so if your equipment died or you wanted to upgrade, you were SOL...
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Old 03-22-2010, 11:18 AM   #16
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Quote:
Originally Posted by brtaus View Post
I hear all these stories about XM staying on past the free trial and them calling everyday to renew once the free trial is over and what not. Funny thing is for me, on the day my free trial was to end, it ended. I got a few offers in the mail from them but never received a phone call from them.
Yup, me too. And to those that think it is still active after expiration, check it a little closer. It is only channel 1 that is active, where they pitch you about XM, nothing else works.
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Old 03-22-2010, 11:24 AM   #17
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I had Sirius from 2002 until a year or so ago. I looked into the lifetime deals but at the time they were tied to a specific satellite reciever so if your equipment died or you wanted to upgrade, you were SOL...
Ah I see, good thing because I have had 4 different receivers over the life of my subscription.
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Old 03-22-2010, 11:27 AM   #18
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XM RADIO

I'm in love with XM radio. Livin in Wisconsin I hate country and that's the only music stations you hear on the FM. I don't even own a I-Pod. I have been an XM subscriber since 2003 when it was in my Pontiac Grand AM. When I bought my grand am they gave me a whole year free now they have cut it back to 3 months. My free trial ends April 24th.:(
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Old 03-22-2010, 11:42 AM   #19
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I had Sirius from 2002 until a year or so ago. I looked into the lifetime deals but at the time they were tied to a specific satellite reciever so if your equipment died or you wanted to upgrade, you were SOL...
Unless the terms of my lifetime subscription purchased in 2008 were different than yours - I can transfer the lifetime sub to another receiver up to 2 times for a $75 fee each time. I still have a Starmate 4 plus the compatible boom box and car kits in the Camaro and Mrs tjd24's G6 Hard Top Convertible. No compelling reason to upgrade the Starmate 4.
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Old 03-22-2010, 11:47 AM   #20
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So let me get this straight, are you auto-billed after the 3 month trial ends if you don't actively cancel the subscription?
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Old 03-22-2010, 11:51 AM   #21
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I also called XM when I got my car (in January). I told them it would be in storage until Spring and asked if I could delay staring my 3 month free trial. They said that was fine. I will be calling them in early April to confirm that and start it up again. I'll let you know if they actually do it. If not, I would never buy it. I think the sound quality is terrible on XM compared to the sound from my ipod.
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Old 03-22-2010, 11:52 AM   #22
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Strange? I just let the trial run out. I received a few mailings and probably a few phone calls, but that was it.
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Old 03-22-2010, 12:03 PM   #23
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Had XM on all my cars for years

Love it for college football, Formula 1 racing, Nascar etc. Couldn't live without it.
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Old 03-22-2010, 12:12 PM   #24
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So let me get this straight, are you auto-billed after the 3 month trial ends if you don't actively cancel the subscription?
This is what I would like to know as well I picked up my Camaro in November and the XM is still working. I was listening to it just yesterday on my way home.
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Old 03-22-2010, 12:24 PM   #25
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This is what I would like to know as well I picked up my Camaro in November and the XM is still working. I was listening to it just yesterday on my way home.
If they have your credit card # they will automatically re-up your subscription. Their customer service is notorious for how bad it is . My guess is that it’s an outsourced call center in a third world country and... English is definitely not their first language.
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