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Old 03-31-2010, 10:36 AM   #1
slp427
 
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Thumbs down Got spanked by gmpartsdirect

Be careful and be sure you want what you order. While their pricing is excellent. Don't pull that trigger unless you are sure. We probably all read the thread about the Camaro on blocks.

http://www.camaro5.com/forums/showthread.php?t=71531

Well, I read that and immediately ordered the gm wheel locks. People then chimed in about gorilla locks. So I order then ordered the Gorilla locks from Amazon. I tried to call gmpartsdirect to cancel the order. No phone # and in their FAQ...they say you cannot cancel an order. So I sent them an email...no response. I received the order and then followed the instructions to obtain a return #. I then noticed that i was taking a big hit on the amount they were giving me back. There is a 20% restock fee with a minimum of $20. Therefore, on my $61 purchase, I am getting back 41 and i have to pay for shipping to return. So I may get all of $30 back for my quick purchase without researching. Oh well. I may just keep them and use bolth....

Anyway...just letting everyone know....
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Old 03-31-2010, 10:39 AM   #2
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Yep, spanked....
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Old 03-31-2010, 10:41 AM   #3
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So you jumped the gun on purchasing something without doing a little research, and now its the company's fault?
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Old 03-31-2010, 10:43 AM   #4
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Offer the GM wheel locks on here, I am sure someone would buy it or there's always craigslist.
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Old 03-31-2010, 10:50 AM   #5
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Quote:
Originally Posted by UncleBenny View Post
So you jumped the gun on purchasing something without doing a little research, and now its the company's fault?
You have to admit $20 to re-stock an item that is already extremely over priced @ $61 is a little high.

I would keep them and attempt to sell elsewhere.
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Old 03-31-2010, 10:53 AM   #6
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Dont mean to sound unsympathetic but read the fine print before you order anything from anywhere online. When I ordered my 4-pack guages I searched high and low, compared prices, shipping, terms..all of that and found that gmpartsdirect was the best place for what I wanted. Sorry it didnt work out for you.
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Old 03-31-2010, 10:55 AM   #7
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Quote:
Originally Posted by UncleBenny View Post
So you jumped the gun on purchasing something without doing a little research, and now its the company's fault?
I love how half the time someone starts a COMPLETELY retarded thread, and nobody says anything and most people go along with it.

And the other half of the time, someone starts a valid thread, and someone crawls all up in their a$$ for no good reason.

Just an amusing observation...
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Old 03-31-2010, 10:56 AM   #8
SicSix6
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Gorilla lugs are 17 shipped from amazon.... Shop around like every one else says.
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Old 03-31-2010, 10:56 AM   #9
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Horrible customer service and horrible return policy! I'm sure Amazon would not have done that! Just letting people know.
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Old 03-31-2010, 11:02 AM   #10
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Thanks for letting us know. Forget the haters. You have now learned and you'll do more searching/researching next time. You may have just saved someone else from the same mistake.



also, he never said it was GMPARTSDIRECT's fault. He didn't bash the company or hate on anyone. He politely and matter-of-fact-ly told his sales/return experience with a company most of us are familiar with. most people are appreciative of this information.

Why are people on the internet so negative sometimes?
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Old 03-31-2010, 11:04 AM   #11
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Yeah I am done with gmpartsdirect as well, I sent them a email asking for the part number on the lug nuts for RS wheels as I dinged one when I was putting on my brakes and they send me a letter stating that they will not supply a part number because I don't own the vehicle adn I gave them a faulty vin number. So I had to call up my dealer and tell them that GM gave me a faulty VIN number LOL.

Weird thing is I have bought a lot of stuff from them.

Try gmpartshouse from now on, Gene is a great guy to deal with and a lot more professional.
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Old 03-31-2010, 11:09 AM   #12
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Yep, gmpartsdirect is not particularly consumer oriented. They have high processing/shipping fees and poor return policies. They have also been extremely
slow on orders in the past.

Honestly, the only reason to order from them is price. And for many people that
overrides all other concerns. They're never my first choice, but I do order from them occasionally when I need an expensive part (but don't need it right away) and no one else can touch their price. I just bought splash guards from them for $160 and was amazed when they shipped out the next day.

The next time I need a GM part, I think I'm going to try gmpartshouse.com. They are another GM dealership selling parts online, and seem to have good prices. I would expect their customer service to be good due to their presence on this forum.
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Old 03-31-2010, 11:14 AM   #13
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I agree with the OP, 20% re-stock fee on something like wheel locks that are still in their packaging and they can turn around sell for $60 again is BS. Plus 20% is a bit much.
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Old 03-31-2010, 11:16 AM   #14
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I have a $500 order with them right now and I am not at all happy with the customer service.
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Old 03-31-2010, 11:18 AM   #15
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Quote:
Originally Posted by clg_98ta View Post
Yep, gmpartsdirect is not particularly consumer oriented. They have high processing/shipping fees and poor return policies. They have also been extremely
slow on orders in the past.
I ordered the splash guards on Monday. $144 with free shipping. But then there's a $16 handling fee tacked on??? They tell you free shipping, but it's really not, they're charging $16....."handling". At any rate, $160 total is still a pretty good price, just don't like how the pricing is stated. Don't bs me saying shipping is free.
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Old 03-31-2010, 11:26 AM   #16
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Use them where they are useful and know how their system operates.

I have had 5-6 orders with them with no problems, no return attempts.

Research, research, research!
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Old 03-31-2010, 11:30 AM   #17
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Quote:
Originally Posted by ninety6 View Post
Why are people on the internet so negative sometimes?
Quote:
Originally Posted by balthazar View Post
someone starts a valid thread, and someone crawls all up in their a$$ for no good reason.

Just an amusing observation...

I frequent several forums (i.e.- Diesel Place, Corvette Forum, Delphi Forums, etc...) unfortunatley there are always a few members that enjoy posting negative/smart a$$ responses. I guess it's easy to be that way while sitting behind the computer. I guess it gives us something to post about, just my observation.
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Old 03-31-2010, 11:34 AM   #18
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Haven't had a good experiance with GM Parts Direct either with any of our cars.
Ordered two different part numbers for some roof rails for our Monte SS.
Showed they were in stock and they sent two of the same thing. Trouble was they were not universal.

They sent a e-mail saying they were out of one side and were out of production.
Wrote them a e-mail for a return. Replied a few days later.
Then charged me a restocking fee and said they would credit my credit card.

Never seen the credit on my account after many inquiries to them.

So beware!
Sometimes there good for newer parts & prices but I won't deal with them again!
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Old 03-31-2010, 11:39 AM   #19
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Dispute your credit card charge, that will get their attention!
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Old 03-31-2010, 11:43 AM   #20
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Im curious..People have said their shipping takes a while. I got my guages within a week..I dont consider that to be an unusualy long time.
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Old 03-31-2010, 11:54 AM   #21
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Ask for the hot live assistant...

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Old 03-31-2010, 12:09 PM   #22
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Quote:
Originally Posted by balthazar View Post
I love how half the time someone starts a COMPLETELY retarded thread, and nobody says anything and most people go along with it.

And the other half of the time, someone starts a valid thread, and someone crawls all up in their a$$ for no good reason.

Just an amusing observation...

Wish we all could be cool like you!
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Old 03-31-2010, 01:55 PM   #23
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Old 03-31-2010, 02:01 PM   #24
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To keep their pricing they have requires some rules.

Takes manpower to handle restocks, paperwork and such. Not to mention what the seller has to pay to the card companies. Thier fee sounds reasonable.


Next time..... no every time before you purchase something, take the time to look around first.
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Old 03-31-2010, 02:42 PM   #25
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Well, I guess that is the cost of doing business. They have chosen to adopt policies that alienate customers. There are plenty of business models that value their customers and encourage repeat business. I'm not goin back. Done with gmpartsdirect. I wouldn't mind paying even a 20% restock fee, but to make it a $20 minimum is a ripoff!
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